Cancel Clarity: The Right Way to Reclaim Your Wellness

How to cancel Clarity and take back control of your mental wellness subscription

Understanding Clarity and why cancellation matters

Clarity is a subscription-based mental wellness platform that delivers personalized insights, AI-powered coaching tools, guided journals, and stress-management resources through web and mobile applications. The service operates across multiple subscription tiers, each with its own billing cycle and cancellation process. If you've signed up but discovered the service no longer fits your needs, your budget, or your wellness goals, you have clear rights to cancel and stop recurring charges immediately.

At Tocancel, we recognise that cancelling a mental wellness service can feel awkward, particularly when you've shared sensitive personal data with the platform. This guide maps out every cancellation route for Clarity users in Singapore, with step-by-step instructions and your consumer rights clearly explained so you feel confident taking action.

What Clarity offers and its subscription variants

Clarity Wellness is the primary web-based subscription service, with account-level cancellation managed through your dashboard. Clarity App uses in-app purchases and mobile wallet systems linked to your device's app store. ClarityCheck represents a separate subscription tier with its own independent billing cycle. Each route requires a slightly different cancellation approach, and Tocancel has documented them all so you know exactly where to click and what to expect.

Common reasons Clarity users cancel

You might cancel if the app isn't delivering the mental health support you expected, if you've spotted unexpected or duplicate charges, if you've found a better alternative that suits your needs, or if your financial situation has changed. Cancelling quickly protects your bank account from recurring debits you cannot afford or did not authorize.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when you purchase subscriptions, including digital wellness services like Clarity.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, any subscription service provider must:

• Disclose clear terms about auto-renewal and billing frequency before you complete your purchase
• Process your cancellation request without unreasonable delay (typically within 7 to 14 days)
• Stop charging you once you submit a valid cancellation request
• Provide refunds for services you never received or that were materially misrepresented

Your legal position is straightforward: once you cancel, Clarity must stop charging you. If charges continue after cancellation, you can escalate the dispute to the Consumers Association of Singapore (CASE) or request a chargeback through your bank.

Refund rights and timing

Singapore's consumer law does not automatically guarantee refunds for digital services once you've accessed them, unless the service failed to meet its advertised description or was unfit for purpose. However, Clarity Wellness offers prorated refunds if you cancel within 30 days of your first purchase, which exceeds the legal minimum protection. After 30 days, you retain the right to cancel future charges, but you forfeit refund eligibility. Tocancel recommends acting within the 30-day window if you want your money back.

How to cancel Clarity on the web platform

If you subscribed via Clarity Wellness through their main web portal, you can cancel in under five minutes from your account settings.

Step-by-step web cancellation process

1. Log in to your Clarity Wellness account
   • Visit the Clarity Wellness login page and enter your registered email address and password
   • If you've forgotten your password, select "Forgot Password" and follow the email reset link sent to your inbox
2. Navigate to your account settings or subscription management area
   • Look for a menu icon (three horizontal lines) or your profile avatar, typically in the top-right corner
   • Select "Settings," "Account," or "Subscription Management"
3. Locate and select "Manage Subscription" or "Billing"
   • You should see your current subscription tier and next billing date listed
   • Select the option to manage, modify, or view your subscription details
4. Click "Cancel Subscription" or "End Membership"
   • Clarity may ask you to confirm your reason for cancelling; you are not obligated to provide detailed feedback, but doing so may help them improve
   • Do not be deterred by retention offers or downgrade suggestions-you have the right to cancel immediately
5. Review the cancellation summary and click "Confirm Cancellation"
   • Clarity will display your final billing date and the date your access ends
   • Make a note of these dates for your records
6. Check your email for a cancellation confirmation receipt
   • Clarity should send a confirmation email within minutes confirming your cancellation and any applicable refund
   • Keep this email as proof of your cancellation request

Web cancellation tips

If you cannot find the cancellation button in your settings, check whether your account is linked to a third-party payment processor (PayPal, Apple Pay, or Stripe). If so, you may need to cancel the subscription through that payment provider's app or website instead. Tocancel advises checking your original confirmation email for payment method details if you get stuck.

Cancelling through the Clarity mobile app

If you subscribed via the Clarity App on your phone, cancellation depends on whether you purchased through Apple App Store, Google Play, or an in-app billing system.

Cancellation via apple app store

1. Open the Apple App Store app on your iPhone or iPad
   • Do not open the Clarity app itself; you must use the App Store app
2. Tap your profile icon in the top-right corner
   • Select "Account" or "Subscriptions"
3. Tap "Subscriptions" and locate Clarity in the list
   • If you have multiple subscriptions, scroll through the list to find Clarity
4. Tap "Manage" or the Clarity entry and select "Cancel Subscription"
   • Apple will ask you to confirm; select "Confirm Cancellation"
5. You will retain access until the end of your current billing period
   • After that date, your access to Clarity will end automatically

Cancellation via google play store

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top-right corner
2. Select "Payments and Subscriptions" and then "Subscriptions"
   • You will see a list of all active subscriptions on your account
3. Find Clarity in the list and tap it
   • Tap "Cancel Subscription" or "Manage Subscription"
4. Confirm your cancellation when prompted
   • Google Play will immediately process your request and you will receive a confirmation email

In-app billing cancellation

If Clarity uses its own in-app billing system (not Apple or Google), open the app, navigate to settings, find your subscription section, and look for "Cancel" or "Manage Subscription." If you cannot locate this option within the app, Tocancel recommends contacting Clarity's support team directly with your account email for manual cancellation assistance.

Pricing and subscription tiers at a glance

This table shows the main Clarity subscription options available to Singapore users, helping you understand which plan you likely have and what your expected refund eligibility may be.

The refund window varies depending on your payment method and tier. Check your original invoice email to confirm which plan you hold.

What happens after you cancel Clarity

Once you submit your cancellation request, several things occur in sequence over the next few days and weeks.

Immediate and short-term outcomes

Within hours of cancellation, Clarity will send you a confirmation email acknowledging your request. This email serves as your proof of cancellation and should include your cancellation date and the final date you can access the service. Your account will remain active until the end of your current billing period, meaning you can continue using all features until that cutoff date. Any refund due (if within the 30-day window) will be processed to your original payment method within 5 to 10 business days, though bank processing times may add an additional 2 to 3 days.

Access and data after cancellation

After your billing cycle ends, Clarity will remove your login access. You will no longer see your wellness data, journals, or coaching sessions within the app. However, Clarity retains your data according to its privacy policy (typically for 1 to 2 years) unless you request deletion. If you want your personal data permanently removed, contact Clarity's data protection team separately with a formal deletion request, and they must comply within 30 days under Singapore's Personal Data Protection Act.

Preventing re-subscription

Some users accidentally re-subscribe weeks or months later. To prevent this, delete the Clarity app from your device after cancellation, and avoid clicking promotional links sent by email. If you do receive an unintended renewal charge, contact your bank or payment provider immediately to request a chargeback, and then inform Tocancel so we can document the pattern and help other users avoid the same issue.

Refund process and dispute resolution

If Clarity approved your cancellation but did not issue a refund, or if charges continued after you cancelled, you have clear escalation rights.

How to request a refund

If 30 days have passed since your first Clarity charge and you cancelled within the refund window, Clarity should process a prorated refund automatically when you cancel. If no refund appears in your account within 10 business days, email Clarity's billing team with your account details, cancellation confirmation email, and a polite request for the outstanding refund. Keep copies of all correspondence. If Clarity ignores your refund request after 14 days, you can escalate to the Consumers Association of Singapore (CASE) or your bank.

Disputing charges and chargebacks

If Clarity continued charging you after cancellation, or if you believe you were charged fraudulently, contact your bank or payment provider immediately and request a chargeback. Provide your cancellation confirmation email as evidence. Most banks will reverse the charge within 10 to 20 business days while they investigate. Tocancel advises keeping all cancellation confirmation emails and bank statements to support your dispute claim.

Escalation to CASE

If Clarity refuses to refund or stop charging you, and your bank does not uphold your chargeback, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE will contact Clarity on your behalf and attempt mediation at no cost to you. Most complaints are resolved within 30 days. You can file a complaint online at case.org.sg or call CASE at 6100 0315.

Common cancellation mistakes to avoid

Cancelling a wellness service can feel uncomfortable, especially when you've invested time logging personal information. Here are the pitfalls that have caught other users, so you don't fall into the same traps.

Mistake 1: confusing "pause" with "cancel"

Some platforms offer a "pause subscription" feature that temporarily suspends charges but does not fully cancel. After 30 to 90 days, the subscription automatically resumes and charges you again. If you want to stop permanently, always select "cancel" or "end membership," not "pause" or "freeze." Tocancel recommends confirming the cancellation wording before clicking the final button.

Mistake 2: missing the app store cancellation step

If you subscribed through Apple App Store or Google Play, you must cancel through that app store, not through the Clarity app itself. Many users cancel in the Clarity app only, which has no effect on the app store subscription. The result is that charges continue silently. Always cancel at the source: if you subscribed via Apple, cancel via Apple; if via Google, cancel via Google.

Mistake 3: ignoring your refund window

Clarity's 30-day refund window starts from your first charge, not from the day you signed up. If you wait 35 days before cancelling, you lose refund eligibility, though you will still stop future charges. Mark your calendar with the 30-day cutoff date to ensure you cancel in time if you want a refund.

Mistake 4: not saving your cancellation confirmation

If you delete your cancellation confirmation email, you lose proof that you cancelled. If Clarity charges you again later and claims they never received your cancellation, you have no evidence. Save every confirmation email to your computer or cloud storage as a permanent record.

Checking your progress: cancellation checklist

Use this checklist to confirm you've completed every step and that Clarity will honour your cancellation.

Reviews and user feedback on Clarity cancellation

Clarity holds a 4.5 out of 5-star rating overall, with users praising its wellness content but noting that cancellation clarity (the term is apt) has been inconsistent across platforms. Common user feedback includes smooth web cancellations but frustration with app store cancellations going unnoticed. One user reported that after cancelling via the Clarity app, charges continued through their Apple subscription for three additional months before they realised they needed to cancel through Apple directly. Another user praised the 30-day refund window as generous and straightforward. Tocancel advises checking recent app store reviews before you subscribe to see whether other users have reported unexpected charges or cancellation delays, which can signal broader issues.

Contacting Clarity directly for cancellation support

If you've followed all the steps above and Clarity has not honoured your cancellation request, contact their support team directly with your account email and cancellation confirmation.

Support contact information

Clarity does not publish a physical Singapore office address on their public website. However, you can reach their support team through the following channels:

• Email: Send your cancellation request to [email protected] or [email protected]. Include your registered email, account ID, and cancellation date. Expect a response within 24 to 48 hours.
• In-app support: Open the Clarity app, navigate to settings, and select "Contact Support" or "Help." You can submit a support ticket directly, though email is often faster for billing issues.
• Social media: If email support is unresponsive, tag Clarity on Instagram, Facebook, or Twitter (@ClarityWellness or similar) with your issue. Public complaints often prompt faster responses from their social team.

If Clarity does not respond to cancellation requests within 7 business days, or if they refuse to honour your cancellation, escalate to the Consumers Association of Singapore (CASE) at case.org.sg, telephone 6100 0315, or submit a complaint online. CASE will investigate on your behalf at no cost and can compel Clarity to comply with Singapore consumer law.

Final summary and your next step

Cancelling Clarity is straightforward when you follow the correct channel for your subscription type. Your legal rights under Singapore's Consumer Protection (Fair Trading) Act guarantee that Clarity must stop charging you once you submit a valid cancellation request, and you deserve a refund if you cancel within 30 days of your first charge. Save your cancellation confirmation email, monitor your bank statement after your final billing date, and contact your bank immediately if unexpected charges appear.

If you're unsure whether you're cancelling the right way, or if Clarity ignores your cancellation request, do not hesitate to escalate to CASE or your bank. You have the law on your side, and Tocancel has helped thousands of consumers cancel subscriptions they no longer need by providing clear, step-by-step guidance and reminding them of their rights. Visit Tocancel today to access our full library of cancellation guides for hundreds of subscription services in Singapore, and take back control of your spending right now. Your cancellation is valid, your rights are clear, and Tocancel is here to back you up at every stage.