Cancel Enerjoy: The Right Way to Manage Your Subscription

How to cancel Enerjoy and protect your wellness subscription rights in singapore

What is Enerjoy and why you might cancel

Enerjoy is a mobile-first wellness platform that delivers guided meditation, mindfulness sessions and personalised mental-wellbeing content across iOS, Android and web browsers. The service helps you manage stress, improve sleep quality and build emotional resilience through structured audio programmes and interactive tools. You can subscribe directly through Enerjoy's website or via the Apple App Store and Google Play depending on your device preference.

If you've decided Enerjoy no longer fits your wellness routine, or you're exploring alternative services, cancelling promptly prevents unwanted charges. Tocancel is here to walk you through your cancellation options and protect your consumer rights throughout the process.

Common reasons for cancelling Enerjoy

You might cancel Enerjoy due to budget constraints, low engagement with content, overlapping wellness subscriptions, or a preference for free meditation alternatives. Some subscribers find the content doesn't match their needs or that they've completed their preferred programmes. Whatever your reason, understanding how to cancel quickly and confidently is essential to avoid future charges.

Key facts before you cancel

Enerjoy charges recurring subscription fees on a monthly, quarterly or annual basis depending on your chosen plan. You must cancel before your next billing date to prevent the subsequent charge from processing. Critically, simply deleting the Enerjoy app from your device does not stop your subscription or halt future billing, so direct cancellation through the website or your payment method is necessary. Tocancel advises noting your cancellation confirmation number and the date you submitted your request for your records.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your primary legal protection when purchasing digital services like Enerjoy, and understanding these rights empowers you to cancel confidently and escalate disputes if needed.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, Enerjoy must clearly disclose all subscription costs, billing frequency and cancellation terms before you pay. The service cannot mislead you about features, benefits or results. If Enerjoy breaches these obligations-for example, by failing to display cancellation information clearly or charging you after you've submitted a cancellation request-you have grounds to request a refund and lodge a formal complaint with the Consumers Association of Singapore (CASE). Your legal position is straightforward: transparency and honest dealing are mandatory, and if Enerjoy fails on either front, you can escalate to CASE at www.case.org.sg for free mediation and advocacy.

Your right to cancel and refund windows

Singapore law does not mandate a blanket cooling-off period for digital services. However, Enerjoy's own Terms of Use specify a 30-day refund window from your initial purchase date. Tocancel strongly recommends requesting refunds within this window-the sooner you request, the stronger your position. If Enerjoy denies your refund claim unreasonably, you can escalate to CASE, which will mediate free of charge. Document everything: your purchase date, cancellation request date, any confirmation emails and the reason you cancelled. This evidence is crucial if you need to escalate your claim.

How to cancel Enerjoy step by step

Your cancellation path depends on where you purchased your subscription, so Tocancel has broken down each method into clear, sequential steps to help you avoid missed deadlines and surprise charges.

Cancelling through enerjoy's website

If you signed up directly on Enerjoy's website using a credit card, debit card or local payment method, you can cancel through your account dashboard or by email to the support address listed in their Terms of Use.

1. Visit the Enerjoy website and sign in to your account using your registered email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings or subscription management section, typically labelled "Billing," "My Subscriptions" or "Account."
   • Look for your active Enerjoy subscription plan in the subscription list.
3. Select your active subscription and choose "Cancel Subscription" or the equivalent option.
   • You may see a retention offer or prompt asking why you're leaving-skip this unless you genuinely wish to continue.
4. Confirm your cancellation request and save the confirmation page or email confirmation.
   • Note the cancellation reference number, confirmation date and the effective cancellation date.
5. Verify that no further charges appear on your next billing date by checking your bank or payment app.
   • If a charge appears after cancellation, contact Enerjoy immediately with your confirmation details and escalate to your bank if necessary.

Cancelling via email to Enerjoy support

According to Enerjoy's Terms of Use, you may also cancel your account by sending an email to [email protected]. This method creates a written record of your cancellation request, which is valuable if you need to dispute a charge later.

1. Compose an email to [email protected] with the subject line "Cancellation Request - [Your Full Name]."
   • Include your full name, registered email address, account creation date and the reason for cancellation (optional but helpful).
2. Request confirmation of your cancellation and the effective date when no further charges will occur.
   • State clearly: "Please confirm this cancellation in writing and the date my subscription ends."
3. Send the email and take a screenshot of the sent message for your records.
   • Note the exact date and time you sent the email-this becomes your official request date.
4. Wait for a confirmation reply within 3 to 5 business days.
   • If you receive no reply within a week, send a follow-up email and reference your original request.
5. Monitor your next billing date to confirm no charge has been processed.
   • If a charge appears, reply to Enerjoy's last email with your cancellation confirmation and escalate if necessary.

Cancelling an app store or google play subscription

If you subscribed through the Apple App Store or Google Play Store rather than Enerjoy's website, you must cancel through your device's app store account, not through Enerjoy directly. Tocancel advises that app store cancellations are often processed immediately, but billing may not stop until your current billing cycle ends.

1. On iOS (Apple App Store): Open the Settings app and tap your Apple ID profile at the top.
   • Select "Subscriptions" and find Enerjoy in your active subscriptions list.
2. Tap Enerjoy and then tap "Cancel Subscription."
   • Confirm the cancellation and note the end date of your paid subscription period.
3. On Android (Google Play Store): Open Google Play and tap your profile icon in the top right corner.
   • Select "Payments and subscriptions" and then "Subscriptions."
4. Find Enerjoy in your subscription list and tap it.
   • Select "Cancel subscription" and confirm your choice.
5. Verify the cancellation by checking your email for a confirmation from Apple or Google.
   • This email confirms the cancellation date and when your access ends.

Understanding enerjoy's pricing and subscription plans

Enerjoy offers multiple subscription tiers with different billing frequencies, so reviewing the exact plan you selected helps you calculate when your next charge will occur and why cancelling on time matters.

Prices shown are approximate and may vary. Cancel before your next billing date to avoid the next charge-there is no partial refund for unused days within a billing cycle once that cycle has begun.

Refunds, cancellation deadlines and what happens next

Timing is everything when you cancel Enerjoy, so Tocancel recommends understanding the refund window, cancellation cutoff dates and what access you retain after cancellation.

Refund eligibility and the 30-day window

Enerjoy's terms allow a 30-day refund window from your initial purchase date. To qualify for a refund, you must submit your request within this window-30 days means the calendar date that is exactly 30 days after your purchase, not 30 business days. If you purchased on 15 January, your refund deadline is 14 February. If you miss this date, Enerjoy is under no obligation to issue a refund, although you can still cancel to stop future charges. Request your refund in writing via email to [email protected], citing your purchase date and order reference number if you have it.

Cancellation timing and billing cycle cutoffs

You must cancel before your next billing date to avoid the next charge. For example, if your billing date is the 15th of each month and you cancel on the 14th, you will not be charged on the 15th. If you cancel on the 15th or later, the charge may have already processed. Check your account dashboard or confirm with Enerjoy via email exactly when your next billing date falls, then cancel at least one day before that date. Tocancel advises checking your bank statement 3 to 5 days after your cancellation to confirm no further charges have been processed.

What happens after you cancel

Once you cancel Enerjoy, your access typically ends immediately or at the end of your current billing cycle, depending on Enerjoy's policy. Your account may remain visible in your email history for customer service purposes, but no further charges will occur. You can re-subscribe at any time in the future, though any personalised progress or saved content within your account may be reset. If you wish to download or back up any content before cancelling, do so before submitting your cancellation request.

Refund requests and how to escalate if Enerjoy refuses

If Enerjoy refuses your refund request or offers only a partial refund and you believe this is unreasonable, you have clear escalation paths available under Singapore consumer law.

Requesting a refund directly from Enerjoy

Send a formal refund request email to [email protected] with the subject line "Refund Request - [Your Full Name]." Include your purchase date, order reference number, account email and the reason for your refund request. For example, state "I purchased an annual subscription on 1 December 2024 and used the service for fewer than 7 days; I am requesting a full refund under the 30-day refund window." Request a reply within 7 business days. Keep this email and Enerjoy's reply as evidence.

Escalating to the consumers association of singapore (CASE)

If Enerjoy denies your refund or does not reply within 7 business days, you can file a complaint with CASE (www.case.org.sg) free of charge. CASE provides mediation and advocacy for consumer disputes. To file a complaint, gather your evidence: purchase receipt, cancellation confirmation, refund request email, Enerjoy's reply (or lack thereof), and your bank statement showing the charge. Submit your complaint through CASE's online portal or in writing. CASE will contact Enerjoy on your behalf and attempt to resolve the dispute within 4 weeks. Your legal position is strong if Enerjoy breached transparency obligations or refused a refund within the stated 30-day window without valid reason.

Common mistakes when cancelling Enerjoy

Cancelling a subscription feels frustrating, but avoiding these pitfalls ensures your cancellation sticks and protects you from surprise charges.

Mistake 1: deleting the app without cancelling the subscription

Removing the Enerjoy app from your phone or tablet does not stop your subscription or billing. The app is simply a gateway to Enerjoy's service; your subscription contract exists independently with Enerjoy's servers. Deleting the app and believing you are unsubscribed is a leading reason consumers incur unexpected charges. Always cancel through Enerjoy's website or app store account settings, then delete the app if you wish.

Mistake 2: missing the next billing date

If you cancel on your billing date or after it, your next charge may have already been processed by Enerjoy's payment system. Most subscription systems charge at the start or middle of the billing cycle, so cancel at least 2 to 3 days before your billing date to be safe. Check your account dashboard or Enerjoy's last confirmation email for your exact billing date.

Mistake 3: not saving your cancellation confirmation

If you cancel through the website and do not save the confirmation page, you have no proof of your request if Enerjoy later disputes the cancellation. Always screenshot or print the cancellation confirmation, or request a confirmation email from Enerjoy. This evidence is essential if you need to escalate a billing dispute to your bank or CASE.

Mistake 4: assuming you will get an automatic refund

Cancelling your subscription is separate from requesting a refund. Enerjoy will stop charging you after cancellation, but will not refund past charges unless you request it and fall within the 30-day refund window. If you want your money back, you must actively request it via email. Tocancel emphasises this distinction: cancellation stops future charges, but refunds require a separate explicit request within the stated window.

Enerjoy subscription features and whether you should cancel

Before cancelling, consider whether Enerjoy genuinely does not serve your needs or whether a temporary pause might be preferable.

Steps to take after you cancel Enerjoy

Once your cancellation is confirmed, taking these follow-up actions protects you from forgotten charges and ensures a clean break.

Verify no charges occur on your next billing date

Set a calendar reminder for 1 day after your original billing date. Check your bank or payment app to confirm Enerjoy has not charged you. This verification is your proof that cancellation worked. If a charge appears, gather your cancellation confirmation and contact Enerjoy immediately, then escalate to your bank if necessary.

Remove stored payment methods if desired

If you stored a credit card or bank account with Enerjoy for convenience, consider removing it to prevent accidental re-subscription. Log into your Enerjoy account (if it still exists), navigate to payment methods and delete any stored card information. Some users prefer to keep it on file for easy re-subscription later, so this step is optional.

Check for related subscriptions or linked services

Review whether Enerjoy was linked to any other wellness platforms or had partner subscriptions bundled with it. If you paid through a third-party aggregator or bundle service, cancel that relationship too to avoid surprise charges for Enerjoy or related services.

When to contact tocancel for additional help

If Enerjoy refuses to cancel your subscription, denies a refund you believe you are entitled to, or continues charging you after cancellation, Tocancel has helped thousands of consumers resolve similar disputes. Our advisors can guide you through escalation to CASE, help you draft complaint emails and ensure your rights under the Consumer Protection (Fair Trading) Act are upheld. Visit tocancel.com to submit your case or search for additional cancellation guides for other services.

Cancellation checklist and contact details

Use this checklist to ensure you cancel Enerjoy correctly and keep all necessary records.

• Note your current billing date and next charge date.
• Log into your Enerjoy account and navigate to subscription settings.
• Submit your cancellation request via website or email to [email protected].
• Screenshot or save your cancellation confirmation and the date and time of your request.
• If you want a refund, send a separate refund request email within 30 days of purchase.
• Set a calendar reminder to check your bank statement 3 to 5 days after your cancellation.
• If a charge appears after cancellation, gather your confirmation evidence and contact Enerjoy within 5 days.
• If Enerjoy does not respond or denies your complaint, file a case with CASE at www.case.org.sg.

Enerjoy contact information

Email support address: [email protected]. This is the address specified in Enerjoy's Terms of Use for account cancellation and support requests. When emailing, always use a subject line that clearly states your issue (e.g., "Cancellation Request" or "Refund Request"), include your full name, registered email and account creation date, and ask for written confirmation of any action taken.

Escalation contacts

If Enerjoy does not respond to your cancellation or refund request within 7 business days, escalate to:

• Consumers Association of Singapore (CASE): www.case.org.sg | Tel: 6100 0315 | Email: [email protected]
• Your bank or payment provider: Report the unauthorised charge and request a chargeback if necessary.

Final summary and next steps

Cancelling Enerjoy is straightforward when you follow the correct method and timing. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act guarantee that Enerjoy must allow you to cancel, refund you within 30 days of purchase if you request it, and cease billing immediately after cancellation. The most common pitfall is deleting the app without formally cancelling your subscription-do not make this mistake.

Cancel via Enerjoy's website account dashboard or by email to [email protected], save your confirmation, and verify that no charge appears on your next billing date. If Enerjoy refuses to cancel or denies a refund you are entitled to, escalate to CASE free of charge. Tocancel has helped thousands of consumers cancel unwanted subscriptions and resolve billing disputes, and our guides are designed to empower you to take confident action. Visit tocancel.com today to cancel Enerjoy, access cancellation guides for other services, or submit your case if you need additional support.