Cancel Enerjoy: Step-by-Step Guide

How to cancel Enerjoy and protect your south african consumer rights

Understanding Enerjoy and why you might want to leave

Enerjoy is a subscription-based wellness platform that delivers guided meditation and mindfulness sessions through apps and a web portal. The service aims to support your mental well-being with on-demand audio content, but if it's no longer meeting your needs or your budget, you have every right to cancel without penalty.

Many South African subscribers sign up through Apple App Store, Google Play, or directly via Enerjoy's website. The path to cancellation depends on where you subscribed, and knowing the difference matters because each platform has its own rules about refunds and timing.

Why south africans cancel Enerjoy

Common reasons include budget constraints, lack of engagement with the content library, overlapping wellness subscriptions, or the service simply not fitting your lifestyle. Whatever your reason, Tocancel is here to guide you through the process so you keep control of your money and your data.

Enerjoy's reach in south africa

While Enerjoy officially supports Switzerland, the app is available for download in South Africa through both app stores. However, availability and billing terms can vary by platform. Your subscription method determines your cancellation route and refund eligibility under South African consumer law.

Your consumer rights in south africa

As a South African consumer, you are protected by the Consumer Protection Act (CPA), which requires businesses to disclose subscription terms clearly, charge fairly, and honour cancellation requests within a reasonable timeframe. Your legal position is strong: you have the right to cancel any subscription at any time, and the company must respect that right.

What the consumer protection act means for your Enerjoy subscription

The CPA mandates that Enerjoy must provide transparent pricing, clear renewal dates, and a straightforward cancellation method. You have the right to cancel at any time, and the company must acknowledge your cancellation within 10 business days. If Enerjoy refuses to cancel your subscription or charges you after cancellation, you can escalate to the National Consumer Commission (NCC) for enforcement.

Keep detailed records of every purchase confirmation, cancellation request, and billing statement. If a dispute arises, these documents are your proof and your leverage with the NCC. Tocancel recommends storing screenshots of all transactions in a dedicated folder on your device or cloud storage.

Escalation points if Enerjoy refuses to respond

If you cancel via app store or web and Enerjoy ignores your request or continues charging, contact the National Consumer Commission at [email protected] or call 0860 10 6471. Provide your subscription ID, cancellation date, and proof of payment. The NCC has legal power to force refunds and penalise non-compliance.

Enerjoy subscription pricing and plans

Enerjoy does not publish pricing in South African Rand (ZAR) on its public website. Prices are displayed in-app at the point of purchase and vary by country and platform.

Where to find your plan details

To view your current plan and billing amount, open the Enerjoy app, log into your account, and navigate to settings or subscription details. For web purchases, log into Enerjoy's website and check your account or billing section. You can also contact Enerjoy customer support directly for a price breakdown.

How to cancel Enerjoy on each platform

Your cancellation method depends entirely on where you subscribed. Tocancel breaks down the exact steps for each platform so you can cancel confidently and avoid accidental recharges.

Cancel Enerjoy via apple app store

Apple App Store subscriptions are managed through your Apple ID, not through Enerjoy itself. This means you cancel directly with Apple, not with the app.

1. Open the Apple App Store app on your iOS device (iPhone, iPad, or iPod Touch).
2. Tap your profile icon in the top-right corner of the screen.
3. Select Subscriptions from the menu.
4. Find Enerjoy in the list of active subscriptions.
5. Tap Enerjoy to open the subscription details.
6. Tap Cancel Subscription at the bottom of the screen.
   • If you see Edit instead, tap it first, then look for the cancel option.
7. Confirm your cancellation when prompted. Apple will send you a confirmation email.
8. Your subscription access ends at the end of your current billing period. You will not be charged again.

Do not delete the Enerjoy app from your device until after your current billing cycle ends. Deleting the app does not cancel your subscription.

Cancel Enerjoy via google play

Google Play subscriptions are managed through your Google account, not through Enerjoy. You cancel directly with Google.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Enerjoy.
6. Tap Cancel subscription.
   • You may be asked why you are cancelling. You can skip this step if you prefer.
7. Confirm your cancellation. Google will send you a confirmation email.
8. Your access ends at the end of your current billing cycle. No further charges will apply.

Like Apple, uninstalling the Google Play app does not cancel your subscription. Use the steps above to cancel properly.

Cancel Enerjoy via the website

If you subscribed directly through Enerjoy's website, you cancel through your account settings.

1. Go to Enerjoy's website and log into your account with your email and password.
2. Navigate to Settings or Account Settings (usually in a menu icon or dropdown in the top-right corner).
3. Look for Subscription, Billing, or Membership.
4. Tap or click Cancel Subscription or Manage Subscription.
   • If no cancel button appears, contact Enerjoy support directly at the address provided below.
5. Confirm your cancellation. Enerjoy should send you a confirmation email within 24 hours.
6. Your access will end at the end of your billing period unless you subscribed to an annual plan paid upfront (see refund section below).

If the website interface is unclear or the cancel button is missing, Tocancel recommends contacting Enerjoy support directly in writing so you have proof of your cancellation request.

Refunds and what you are entitled to

Refund eligibility in South Africa depends on when you cancel, your subscription plan, and whether Enerjoy's terms allow refunds for early cancellation. The Consumer Protection Act protects you from unfair contract terms.

When you can claim a refund

If you cancel within 14 days of purchase (the standard South African cooling-off period), you have the right to request a full refund of that first payment under the CPA. This applies to subscriptions purchased directly through Enerjoy's website.

For app store purchases (Apple or Google), Apple and Google apply their own refund policies, which may differ from Enerjoy's terms. Apple offers refunds within 14 days of purchase if you request them through App Store support. Google Play allows refunds within 48 hours of purchase for most subscriptions. If you cancel after this window, neither platform typically issues refunds, but Tocancel recommends contacting their support teams directly to ask.

If Enerjoy has already charged you

If you cancel but Enerjoy charges you again after your cancellation confirmation, that charge is unlawful under the CPA. Document the unwanted charge immediately: take a screenshot of your bank or payment statement. Then contact Enerjoy in writing (email or registered letter) and ask for a refund within 7 days. If they refuse, report the breach to the NCC at [email protected].

Timeline and what happens after you cancel

Understanding the timeline helps you avoid panic. After you submit your cancellation, here is what to expect.

Immediately after cancellation

You will receive a confirmation email from either Enerjoy, Apple, or Google (depending on your platform). Keep this email as proof. Your account will remain active until the end of your current billing period; you can still access Enerjoy content during this time.

By the end of your billing cycle

Your access to Enerjoy will terminate automatically. You will not be charged again. Check your bank or payment method to confirm no new charges appear on your next billing date.

Data and account information

Tocancel recommends asking Enerjoy in writing whether they delete your personal data after cancellation or retain it. Under the Protection of Personal Information Act (POPIA), you have the right to request deletion of your personal information. Send a formal data deletion request to Enerjoy's support contact (see address below) and keep a copy of your request.

Common mistakes to avoid when cancelling Enerjoy

Many subscribers cancel incorrectly and accidentally reactivate their subscriptions or forget to verify their cancellation. You can avoid these pitfalls with care.

Mistake 1: deleting the app instead of cancelling

Uninstalling Enerjoy from your device does NOT cancel your subscription. The billing agreement stays active with your app store or Enerjoy directly. You must follow the cancellation steps above, not just delete the app. Always use the official cancellation method for your subscription platform.

Mistake 2: not verifying your cancellation in writing

If you cancel through the app or website, take a screenshot of your cancellation confirmation. If no written confirmation appears within 24 hours, contact Enerjoy support directly and ask for written proof of cancellation. This evidence protects you if a dispute arises later. Tocancel recommends saving these confirmations in a folder on your phone or computer.

Mistake 3: ignoring charges after cancellation

If a charge appears after you cancelled, do not ignore it. Contact your bank or payment provider immediately and report the unauthorised charge. Then contact Enerjoy in writing and demand a refund. Report the breach to the NCC if Enerjoy refuses to refund you within 7 days. The longer you wait, the weaker your position becomes.

Mistake 4: cancelling without checking your billing date

If you cancel one day after your billing date, you will lose access one full billing cycle later. Check when your next billing date is before you cancel, and time your cancellation accordingly. Tocancel recommends checking your bank statement or app store receipt to see your exact billing dates.

Cancellation checklist for Enerjoy

Use this checklist to ensure you cancel correctly and protect yourself.

How tocancel helps you cancel Enerjoy

Tocancel is a consumer advocacy platform designed to help South African subscribers cancel subscriptions safely and recover their money if things go wrong. Tocancel simplifies the cancellation process with clear, step-by-step guides for each platform, ensuring you do not lose access to your funds or fall victim to hidden charges.

Whether you subscribe via Apple, Google, or Enerjoy's website, Tocancel walks you through each cancellation method in plain language. If Enerjoy refuses to honour your cancellation or continues charging you, Tocancel provides the contact details and evidence templates you need to escalate to the National Consumer Commission. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Visit Tocancel.com today to access cancellation guides for every major subscription service in South Africa.

Contact details for Enerjoy support

If you need to contact Enerjoy directly for any reason, use the details below. Send cancellation requests in writing (email) so you have proof of your request.

Enerjoy customer support

Enerjoy's official contact address for South African customers is listed on their legal contact pages. For the most current support email or address, log into your Enerjoy account and navigate to Help or Contact Us.

If Enerjoy does not respond to your cancellation request within 10 business days, or if you dispute a charge, file a complaint with the National Consumer Commission at [email protected] or call 0860 10 6471. Provide your subscription ID, proof of payment, and a copy of your cancellation request. The NCC will investigate and compel Enerjoy to comply with the Consumer Protection Act.

Summary and next steps

Cancelling Enerjoy in South Africa is straightforward when you follow the right steps. Your rights are protected by the Consumer Protection Act, which gives you the power to cancel at any time and claim refunds if you acted within 14 days of purchase. Cancel through your app store (Apple or Google) or through Enerjoy's website, take screenshots of your confirmation, and verify that no new charge appears on your next billing date.

If Enerjoy ignores your cancellation or charges you after you've cancelled, contact the National Consumer Commission with proof of your request. Tocancel provides free, detailed cancellation guides for every major subscription service in South Africa, and Tocancel is here to support you at every step. Start your cancellation today, keep your receipts, and take control of your subscription costs.