Cancel Fever: The Right Way to Manage Your Tickets

How to cancel Fever and request a refund in singapore

What is Fever and how it works in singapore

Fever is an events and ticketing platform that brings live experiences within reach across Singapore and beyond. You use the app or website to discover concerts, theatre productions, immersive experiences, and local events, then purchase individual tickets for events you want to attend. Unlike subscription services that charge a monthly fee, Fever operates on a pay-per-event model, meaning you pay only for the specific tickets you book and nothing more.

The Fever app is free to download, and you have complete control over which events you purchase tickets for. After you book, your confirmation and ticket details arrive via email and remain accessible in your Fever app account. Understanding how Fever works will help you decide whether cancelling specific tickets, ending promotional subscriptions, or deleting your account entirely is the right move for you.

How Fever operates as a ticketing platform

Fever charges you only at the point of purchase for individual event tickets. You do not pay recurring monthly or annual fees simply to use the platform. However, if you have signed up for any promotional subscriptions through the Apple App Store or Google Play Store, those charges may recur and need separate cancellation. Each event on Fever also has its own terms and conditions set by the event organiser, which govern refund eligibility and rescheduling options.

Where your booking data lives

When you book a ticket through Fever, your booking history remains stored in your account indefinitely unless you formally request complete account deletion. Cancelling individual ticket purchases is different from cancelling any subscription you may have activated through the app stores. Your event confirmations, booking codes, and purchase history stay accessible in the app and via email unless you choose to delete your entire Fever account.

Your rights as a consumer in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase tickets and services through Fever. You have the right to accurate information about events, fair refund terms, and transparent cancellation processes.

What the consumer protection (Fair trading) act means for you

Under the Consumer Protection (Fair Trading) Act, any representation or advertisement about an event (including the line-up, venue, or date) must be accurate and not misleading. If an event changes significantly after you have purchased your ticket, or if Fever cancels an event, you have the right to a refund or credit voucher of equal value. The Consumer Association of Singapore (CASE) enforces these rights and acts as your escalation point if Fever refuses to honour a legitimate refund claim.

Your legal position is straightforward: if the product or service you paid for materially changes or does not happen, you are entitled to your money back or a fair alternative. Fever cannot simply keep your payment if it breaches these terms.

Your right to cancel promotional subscriptions

If you activated a promotional subscription to Fever through the Apple App Store or Google Play, Singapore consumer law requires that subscription service to allow cancellation without penalty or hidden conditions. Any recurring charge must be clearly disclosed before you confirm your purchase, and you must be able to cancel with the same ease you used to subscribe.

Why you might want to cancel Fever

Your reasons for cancelling tickets, subscriptions, or your account may vary, and Tocancel recognises that your circumstances change. Identifying your specific reason will help you pursue the right cancellation method and understand what outcome you can expect.

Common reasons to cancel or request a refund

• You accidentally purchased a ticket for an event you cannot attend due to a schedule conflict or personal change.
• An event has been postponed, cancelled, or moved to a different venue without your consent.
• The event line-up has changed significantly and no longer matches what you paid for.
• You activated a promotional subscription through the app store and wish to stop recurring charges.
• You want to delete your Fever account entirely and remove all your booking history from the platform.
• Fever charged your payment method without your authorisation or made an error in your booking.

Acting within critical deadlines

Fever typically allows you to request a refund or voucher until the Monday following an event change or cancellation announcement. After this deadline passes, Fever may refuse your refund request even if the platform still holds your funds. For rescheduling requests on some experiences, you must submit your request up to 48 hours before the scheduled event time. Acting quickly protects your consumer rights and significantly increases your chances of a successful resolution.

How to cancel Fever subscriptions on different platforms

Your cancellation method depends on where you access Fever and whether you have an active subscription through the app stores. Follow the steps for your device to stop recurring charges immediately.

Cancel Fever subscription on iPhone and iOS

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile icon at the top of the screen.
   • If prompted, sign in with your Apple ID credentials.
3. Select Subscriptions from the menu.
4. Locate Fever in your active subscriptions list.
5. Tap Fever, then select Cancel Subscription.
6. Confirm your cancellation when the system prompts you.

Critical warning: Simply deleting the Fever app from your iPhone does not stop any recurring charges. You must cancel through the Apple Subscriptions settings to prevent future billing. Your access typically continues until the end of your current paid period.

Immediate action: Take a screenshot of your cancellation confirmation screen. Apple also sends an email confirmation, which you should save in case Fever or Apple disputes your cancellation later.

Cancel Fever subscription on android and google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions from the menu.
   • You may need to tap Manage subscriptions from the submenu.
4. Find and tap Fever in your subscriptions list.
5. Select Cancel subscription.
6. Follow the prompts to confirm your cancellation and select your reason for cancelling.

Key point: Google Play processes cancellations immediately, but you retain access until your current billing cycle ends. Deleting the Fever app does not cancel your subscription, so use the steps above to ensure no further charges occur.

Keep your records: Screenshot your cancellation confirmation and check your email for Google's cancellation notice, which serves as proof if you need to dispute a charge later.

Cancel a Fever account directly through the app

1. Open the Fever app on your phone.
2. Tap the menu icon (three horizontal lines) or your profile icon.
3. Navigate to Account Settings or Profile Settings.
4. Look for an option labeled Delete Account, Close Account, or Privacy Controls.
   • If you cannot find this option, you may need to contact Fever support directly.
5. Follow the prompts to confirm account deletion.
6. Note that deleting your account removes your booking history, but does not automatically cancel app store subscriptions.

Account deletion through the Fever app is separate from cancelling subscriptions through Apple or Google. You may need to perform both actions to fully stop all charges and remove your data.

How to cancel individual tickets and request refunds

Cancelling a specific ticket purchase differs from cancelling a subscription. Tocancel guides you through the refund request process so you understand your options and what Fever owes you.

Steps to request a ticket refund or exchange

1. Open the Fever app or visit the Fever website.
2. Navigate to My Bookings or My Tickets.
3. Select the event ticket you wish to cancel or modify.
4. Look for a Cancel, Refund, or Reschedule button.
   • Availability of these options depends on the event's terms and how close you are to the event date.
5. If the option is greyed out or unavailable, tap Contact Support to request assistance.
6. Provide your booking reference and explain your reason for cancellation.

If Fever's app does not offer a self-service refund option, you must contact Fever support directly with your booking confirmation number, the event details, and your requested outcome.

When to contact Fever support for a refund

Contact Fever directly if an event has been cancelled, postponed, or significantly changed, or if you believe you are entitled to a refund under the Consumer Protection (Fair Trading) Act. Provide your booking reference, the specific event details, and the reason you believe Fever should refund you. Fever typically responds within 5 to 7 business days, though complex cases may take longer.

If Fever refuses your refund request, document all communication and escalate to the Consumer Association of Singapore (CASE), which can investigate your complaint at no cost to you and negotiate on your behalf.

Fever pricing and refund policies

Understanding Fever's pricing structure and the refund terms for different events helps you know what you are paying for and what you can recover if plans change.

What happens after you cancel Fever

Cancelling Fever does not happen in isolation; you need to know what access you lose and what records remain. Tocancel ensures you understand the full picture after you take action.

Immediate changes after cancellation

Once you cancel a Fever subscription through Apple or Google, you lose access to any subscription features or exclusive events at the end of your current billing period. Your booking history and account may remain visible in the app until you formally delete your account through Fever itself. Individual ticket cancellations typically process within 5 to 10 business days, and refunds appear back to your original payment method after Fever processes the request.

You will receive confirmation emails from both Fever and your payment provider (Apple, Google, or your bank) confirming each cancellation or refund. Save these emails in a dedicated folder for your records.

If you want to re-subscribe to Fever

Cancelling a Fever subscription does not delete your account or prevent you from purchasing individual tickets in the future. You can purchase tickets as a guest or log back into your account anytime. If you wish to re-activate a promotional subscription, you simply return to the app store and subscribe again, paying from the subscription start date forward.

Common mistakes when cancelling Fever

Many consumers make preventable errors that delay refunds or leave them vulnerable to continued charges. Being aware of these pitfalls protects your money and your time.

Deleting the app instead of cancelling the subscription

The single most common mistake is removing the Fever app from your phone and assuming the subscription is cancelled. This does nothing to stop recurring charges. Apple and Google continue billing you each month because the subscription itself remains active in your account settings. The only way to stop the charge is to cancel explicitly through the Apple Subscriptions or Google Play menus, as outlined earlier in this guide.

Missing the refund request deadline

Fever sets tight deadlines for refund requests when an event changes or is cancelled. If you miss the Monday deadline after an announcement, Fever may refuse your refund even if it still holds your funds. Set a phone reminder as soon as you hear about a change so you submit your request before the window closes.

Not saving cancellation confirmations

Always screenshot your cancellation confirmation screens and save all cancellation emails from Apple, Google, and Fever. If a charge appears on your statement after you cancel, you need this evidence to dispute the charge with your bank or payment provider. Without it, your bank may side with Fever, claiming you did not actually cancel.

Contacting the wrong support team

For Apple subscriptions, contact Apple Support, not Fever, if the charge persists after you cancel. For Google Play subscriptions, go to Google support first. Fever cannot override Apple or Google's systems, so escalating to the correct company speeds up resolution. Only contact Fever directly for issues related to individual ticket refunds or account deletion.

When to escalate beyond Fever to authorities

If Fever refuses a legitimate refund or continues charging you after you cancel, you have legal recourse beyond the company itself. Tocancel encourages you to know when and how to escalate your complaint.

Your rights if Fever refuses to refund

Under the Consumer Protection (Fair Trading) Act, Fever must provide accurate information and honour fair refund terms. If an event is cancelled or significantly changed and Fever refuses your refund request, you can file a complaint with the Consumer Association of Singapore (CASE). CASE investigates consumer complaints at no cost to you, and its officers can contact Fever on your behalf and negotiate a resolution.

You can also dispute the charge directly with your bank or payment provider if Fever refuses to process a refund you are entitled to. Most banks reverse charges for services not rendered or misrepresented services if you report them within 60 days of the transaction.

How to file a complaint with CASE

Visit the CASE website or call 6100 0315 to lodge a formal complaint against Fever. Provide your booking references, all communication with Fever, evidence of the event change or cancellation, and proof that you requested a refund before the deadline. CASE typically resolves complaints within 8 to 12 weeks and has a strong track record of recovering refunds for consumers.

If Fever is billing you fraudulently after you cancel, you can also report the matter to the Singapore Police Force (SPF) and request a chargeback through your bank. Fraud cases move faster if you have clear evidence of cancellation and continued, unauthorised charges.

Checklist before and after cancelling Fever

Use this checklist to ensure you have taken all necessary steps to cancel cleanly and protect your money and data.

What people are saying about cancelling Fever

Real consumer experiences help you understand what to expect when you cancel and what other users have encountered. Here is feedback from people who have cancelled Fever subscriptions and requested refunds.

Positive: "I cancelled my Fever subscription through Apple Settings as soon as I read the guide on Tocancel, and the charges stopped immediately. My refund for the cancelled event appeared in my account within 10 days. Tocancel's checklist saved me from making the mistake of just deleting the app."

Positive: "The step-by-step instructions were clear and I did not need to contact support at all. I took screenshots like the guide suggested, and when my bank questioned the charge, I had proof the subscription was cancelled."

Cautionary: "I waited too long to request my refund after the event was postponed. By the time I submitted, Fever said the deadline had passed. Tocancel was right about acting quickly."

Positive: "I used Tocancel's guide to file a complaint with CASE when Fever refused my refund. Within 8 weeks, CASE got my money back. This site is reliable."

Fever contact and escalation information

If you need to contact Fever directly or escalate your complaint, use the following details and authorities.

Fever's singapore office address

Fever Singapore
20 Collyer Quay
#09-01
Singapore 049319

For subscription queries and refund requests, open the Fever app and use the Help or Contact Support menu to submit your request electronically. Email responses typically arrive within 5 to 7 business days.

Escalation authorities if Fever does not respond

Consumer Association of Singapore (CASE)
Tel: 6100 0315
Website: www.case.org.sg
Cost: Free complaints service for Singapore consumers.

Your bank or payment provider (Apple, Google, or your credit card issuer) can also dispute charges and reverse payments if Fever has not refunded you within 14 days of your request.

Final takeaway: know your rights and act confidently

Cancelling Fever is straightforward once you understand the difference between cancelling app store subscriptions, requesting ticket refunds, and deleting your account. Your consumer rights in Singapore protect you if an event changes or Fever fails to honour a refund. Do not simply delete the app; use the platform-specific steps outlined here to cancel subscriptions properly. If Fever refuses a legitimate refund, escalate to CASE at no cost.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. Follow this guide, save your confirmations, and act quickly on refund deadlines. You have the power to take control of your Fever account and your money. If you encounter resistance from Fever, Tocancel's clear framework shows you exactly how to escalate to regulators and your bank. Your rights are real, and enforcement mechanisms exist to back them up.