Cancel Fever: Step-by-Step Guide

How to cancel Fever and stop unwanted charges in south africa

What Fever is and why you might want to cancel

Fever is an event discovery platform that connects you with live experiences across South Africa and globally. The app helps you find and book concerts, exhibitions, pop-up events and ticketed shows, with premium subscription features that unlock advanced discovery filters and early access to tickets.

You access Fever on iOS, Android or through their web platform. Your subscription is tied to the device or platform where you purchased it, which means a subscription on your iPhone does not automatically cancel on your Android phone or web account. This separation is important to understand before you cancel, because you may need to cancel on multiple platforms if you subscribed in more than one place.

If you have stopped attending events, discovered cheaper ticket alternatives, or noticed unexpected recurring charges on your bank statement, you have clear consumer rights in South Africa. Tocancel understands how frustrating unwanted subscriptions can be, and the good news is that cancelling Fever is straightforward once you follow the correct process for your specific device.

Common reasons to cancel Fever

You might cancel because you no longer attend live events regularly, found cheaper ticket platforms, or realised you do not use the premium discovery filters that justify the subscription cost. You may also have accidentally enabled a recurring subscription and now want to stop the charges before they hit your next billing date. Whatever your reason, South African consumer law protects your right to cancel without penalty or unnecessary delay.

Your consumer rights when cancelling Fever in south africa

South Africa's Consumer Protection Act (CPA) gives you strong protections when cancelling digital subscriptions, and understanding these rights puts you in control of the process.

What the law says about subscription cancellation

Under the CPA, you have the right to cancel a subscription within 5 business days of purchase (called the "cooling-off period") if you change your mind, even if you have already used the service. After that period expires, you still have the right to cancel, but Fever may enforce their stated refund or credit policy.

Fever's Terms of Use state that event tickets are non-refundable once booked. However, the CPA requires that cancellation of recurring subscriptions be "simple and free" - meaning Fever cannot charge you a penalty to cancel your subscription or make the process deliberately difficult. Your legal position is clear: you can always cancel a recurring subscription without a cancellation fee, regardless of when you purchased it.

When you can demand a refund or credit

You can claim a refund or credit if an event is postponed, cancelled, or the line-up changes materially and you did not cause the change. You must request this refund by the Monday following the event, or immediately if Fever cancels the event outright. If Fever refuses a legitimate refund request, you can escalate your complaint to the National Consumer Commission (NCC), which enforces consumer rights across South Africa and can compel companies to comply with the law.

How to cancel Fever on iPhone (iOS)

Your subscription on Apple's App Store is managed through your Apple ID, not directly through Fever, so you must cancel in your device settings rather than in the app itself.

1. Open the Settings app on your iPhone.
2. Tap your name at the very top of the screen to open your Apple ID menu.
3. Select "Subscription" or "Subscriptions" (the exact label varies by iOS version).
4. Find and tap "Fever" in the list of active subscriptions.
   • If you do not see Fever listed, your subscription may already be cancelled.
   • If you see multiple Fever entries, tap each one to check the renewal date before cancelling.
5. Tap "Cancel Subscription" and confirm the cancellation when prompted.
6. You will see a cancellation confirmation screen. Take a screenshot immediately for your records.
7. Check your email for a confirmation receipt from Apple within a few minutes.

Important: Deleting the Fever app from your iPhone does not cancel your subscription. You must follow these steps in Settings to stop recurring charges.

Negotiation offer: Before you confirm cancellation, Apple may offer you a discounted rate to stay subscribed. Only accept this offer if you genuinely want to continue using Fever at that lower price. Do not let a discount pressure you into keeping a subscription you no longer want.

How to cancel Fever on android (Google play)

Subscriptions purchased through Google Play are managed in the Play Store app, not in Fever itself, so your cancellation steps differ from iPhone.

1. Open the Google Play Store app on your Android phone.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Fever" in your list of active subscriptions.
   • If you do not see Fever listed, your subscription is already cancelled.
   • Check the renewal date and billing details to confirm this is the subscription you want to cancel.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Follow the prompts to confirm your cancellation reason (Google may ask why you are leaving).
7. You will receive a final confirmation. Screenshot this page and note the cancellation date.
8. Check your email for a cancellation receipt from Google Play within 24 hours.

Warning: Uninstalling the Fever app will not cancel your subscription. You must use these Google Play steps to stop charges.

How to cancel Fever on the web

If you subscribed to Fever through their website rather than an app, your cancellation process is different and happens directly in your Fever account.

1. Visit the Fever website and log into your account using your email and password.
2. Navigate to your account settings or profile menu (usually located in the top right corner).
3. Look for "Subscriptions," "Billing," or "Membership" in the settings menu.
4. Find your active Fever subscription in the list.
   • Note the renewal date and the payment method linked to this subscription.
   • If you see multiple subscriptions, ensure you are cancelling the correct one.
5. Select the option to "Cancel Subscription" or "End Membership."
6. Confirm your cancellation reason if prompted (Fever may ask for feedback).
7. You will receive an on-screen confirmation and an email confirmation within a few minutes.

Note: If Fever does not offer a clear cancellation button in your account settings, contact their support team directly. Under the CPA, they must provide you with a simple way to cancel.

What happens after you cancel Fever

Understanding what comes next helps you avoid confusion and ensures your cancellation is actually complete.

Immediate changes after cancellation

Once you confirm cancellation, your access to premium features stops immediately. You will retain access to free features (basic event browsing) until your current billing period ends, but you will not be charged again after that date. Your cancellation is effective as of the end of your current paid period, not the date you click cancel.

Refunds and credit

Fever does not offer refunds for unused subscription time. If you cancel mid-period, you do not receive a refund for the remaining days until your next renewal date. However, if an event is cancelled or postponed and you request a refund as described earlier, you have the right to a credit or refund from Fever directly, which you can request through their support channel.

Cancellation confirmation to keep

Save your cancellation confirmation email and screenshots in a dedicated folder on your phone or computer. If Fever charges you again after cancellation, you will need this proof to dispute the charge with your bank or with Tocancel. Keep these records for at least 90 days.

Common mistakes when cancelling Fever

Many South Africans cancel incorrectly the first time, thinking they have succeeded only to discover charges continue weeks later. Here are the pitfalls to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Fever from your phone does nothing to stop recurring charges. The subscription remains active on your device's app store, and you will be billed on schedule. Always cancel through Settings (iPhone) or the Play Store (Android) before you delete the app.

Mistake 2: cancelling on one device but not others

If you subscribed on both your iPhone and iPad, you need to cancel separately on each device. The same applies if you have subscriptions on both Android and web platforms. Check all your devices and platforms to ensure you have cancelled everywhere you subscribed.

Mistake 3: not keeping proof of cancellation

Without a screenshot or email confirmation, you have no evidence that Fever received your cancellation request. If charges continue, Fever may claim they have no record of your cancellation, and you will struggle to dispute the charge. Screenshot your confirmation and save the email immediately.

Mistake 4: ignoring the cancellation reason prompt

When Apple, Google or Fever asks why you are cancelling, provide honest feedback. Companies use this data to improve their service, and your input may influence future changes. More importantly, recording your reason creates a documented record that you initiated the cancellation intentionally.

Pricing and subscription tiers for Fever

Understanding Fever's subscription costs helps you evaluate whether cancellation is the right choice or whether a lower tier might suit you better.

If you are cancelling because of cost, check whether Fever or your app store offers a discounted annual plan. However, if you genuinely do not use the service, cancellation is the right choice regardless of price. Tocancel recommends only paying for subscriptions you actively use at least once per week.

If Fever refuses to cancel or keeps charging

In rare cases, a subscription may persist even after you have followed cancellation steps correctly. You have clear recourse under South African law.

Step 1: request a refund directly from Fever

Contact Fever's support team through their app or website and explain that you have cancelled the subscription but charges continue. Provide your cancellation confirmation screenshot or email. Request a refund for all unauthorized charges since your cancellation date. Give them 5 business days to respond.

Step 2: dispute the charge with your bank

If Fever does not respond or refuses to refund, contact your bank immediately. Report the subscription as unauthorized and request a chargeback for all charges after your cancellation date. Your bank is obligated to investigate and can reverse the charges. Provide your cancellation confirmation as supporting evidence.

Step 3: escalate to the national consumer commission

If your bank declines the chargeback or Fever disputes it, you can lodge a formal complaint with the National Consumer Commission (NCC). The NCC can compel Fever to refund you and can impose penalties on the company for violating the CPA. This is a free service for South African consumers. Visit www.ncc.org.za to lodge a complaint.

Checklist before and after cancelling Fever

Use this checklist to ensure your cancellation is complete and to avoid future billing issues.

Contact details for Fever support and complaints

If you need to contact Fever to verify your cancellation or report continued charges, use these contact options.

Fever Labs Inc. (Parent Company):
Address: 548 Market Street, Suite 100, San Francisco, CA 94104, USA
Website Support: Visit the Fever app or www.feverup.com for in-app support
Email: [email protected]
Response time: 3-7 business days

If Fever does not respond:
Contact the National Consumer Commission (NCC)
Website: www.ncc.org.za
Email: [email protected]
Telephone: 0860 070 707
Address: 410 Umhlanga Rocks Drive, Umhlanga Rocks, Durban 4320

The NCC enforces South African consumer law and can compel Fever to refund unauthorised charges. Filing a complaint is free and does not require a lawyer.

Key takeaways for cancelling Fever in south africa

Cancelling Fever is straightforward once you know which platform to use and what to expect. Your rights are protected by the Consumer Protection Act, which means Fever must allow you to cancel without penalty or unnecessary delay. Whether you cancel on iPhone, Android or web, the process takes under 5 minutes and costs nothing.

The most important step is saving your cancellation confirmation immediately. Without proof that you cancelled, you may struggle to dispute continued charges. If Fever ignores your cancellation and keeps charging, your bank and the National Consumer Commission are there to enforce your rights.

Tocancel has helped thousands of South Africans cancel unwanted subscriptions, recover unauthorised charges and take control of their recurring payments. If you follow the steps in this guide and document your cancellation, you are in a strong legal position. If you encounter resistance from Fever, Tocancel recommends escalating to the NCC without delay. Your right to cancel is guaranteed under South African law, and you should never feel pressured to keep paying for a service you do not use.