Cancel Infinity: Your Step-by-Step Guide

How to cancel Infinity membership in singapore and protect your refund

Understanding Infinity and why you might want to cancel

Infinity is a membership and project management service operated by Inofinity Pte Ltd, a Singapore-registered company. The service offers tiered membership plans that provide access to club privileges, extended warranty benefits, and lifetime membership advantages depending on which plan level you select.

You may be considering cancellation for a range of valid reasons: you no longer use the service regularly, you have found an alternative that better suits your needs, the subscription cost no longer fits your budget, or you are dissatisfied with the features and benefits you receive. Whatever your reason for cancelling, Tocancel is here to walk you through the process step by step, ensuring you understand your rights and avoid the common pitfalls that catch unprepared consumers off guard.

What Infinity membership includes

Infinity's core offerings vary by plan tier and include lifetime access to membership privileges on certain tiers, extended warranty coverage on device-related plans, and club-based discounts and exclusive vouchers. Some plans charge a one-time lifetime fee calculated based on your age, while others operate on fixed two-year subscription terms with renewal requirements. The exact features available to you depend entirely on which plan tier you originally purchased and how you chose to subscribe.

Why cancelling Infinity is more complex than it should be

Infinity does not publish a clear and straightforward cancellation policy in an easily accessible location. There is no prominent "Cancel" button on the Infinity website or in your account dashboard, and the company requires you to contact customer support or send a postal notice to process cancellations. This lack of transparency is precisely the kind of issue that Tocancel identifies and resolves for consumers every single day. Taking action to understand your cancellation options now will save you significant frustration and protect you from unwanted charges in the future.

Your consumer rights in singapore and what the law protects

Singapore's Consumer Protection (Fair Trading) Act is your primary legal protection when dealing with Infinity or any other service provider operating in Singapore.

Key protections under the consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to receive accurate information about the service you are purchasing, fair and transparent contract terms, and complete protection against misleading advertising or false representations. If Infinity sold you a service based on false premises, failed to disclose critical cancellation terms, or charged you unfairly, you can escalate your complaint to the Consumers Association of Singapore (CASE) for free mediation and dispute resolution.

The law also protects you if the service is defective or fails to perform as promised. If you subscribed through an app store such as Apple App Store or Google Play Store, those platforms have their own refund protections that sit above consumer law and may offer a faster resolution path. This means you have multiple layers of protection available to you.

When to escalate your complaint to CASE

Contact CASE or seek legal advice if Infinity refuses to cancel your account after a clear written request, continues charging you after you have requested cancellation, or disputes a refund you believe you are entitled to receive. Keep all correspondence, email confirmations, screenshots of your account, and payment receipts as documentary evidence. Tocancel recommends documenting everything in writing so you have a clear paper trail if you need to escalate your complaint to a higher authority.

Cancellation methods available to you

You have four main routes to cancel your Infinity membership, and the right choice depends on how you originally subscribed and whether you are seeking an immediate stop, a refund, or both.

Route one: direct cancellation through your Infinity account

This is the fastest and most direct method if it is available to you. Log into your Infinity account, navigate to your account settings, profile section, or billing area, and look for an option labeled "Cancel Membership," "Cancel Subscription," "Manage Subscription," or similar language. If this option exists in your dashboard, use it immediately, as it creates an instant and permanent record of your cancellation request that you can screenshot as proof.

Route two: app store cancellation if you subscribed via apple or google

If you signed up for Infinity through Apple App Store or Google Play Store, you can cancel your subscription directly through the app store rather than through Infinity itself. For Apple devices, open Settings, tap your name, select Subscriptions, find Infinity, and tap Cancel Subscription. For Android devices, open Google Play Store, tap your profile icon, select Manage subscriptions, find Infinity, and tap Cancel subscription. App store cancellations are often processed faster and come with built-in refund protections.

Route three: email cancellation to Infinity support

If the above methods are not available, you can request cancellation by email. Send a clear, dated email to Infinity's customer support address (found in your account settings or on any invoice) with the subject line "Cancellation Request" and include your full name, email address, account number, and the date you wish the cancellation to take effect. Request a confirmation email in response. Tocancel recommends sending this email from the same email address you used to create your account and keeping a copy for your records.

Route four: postal notice to inofinity pte ltd

You also have the right to cancel by sending a formal written notice by post to Inofinity Pte Ltd. This method creates a documented paper trail and is often your strongest position if you need to escalate a dispute. Ensure you send the letter via registered mail so you have proof of delivery, and include your account details, the date you wish cancellation to take effect, and a clear statement that you are exercising your right to cancel.

Step-by-step instructions for cancelling Infinity

Follow these steps in order to ensure your cancellation is processed correctly and your account is fully closed.

Cancellation via your account dashboard

1. Log into your Infinity account using your email and password.
   • If you have forgotten your password, click "Forgot Password" and reset it using your registered email address.
2. Navigate to your account settings or profile section.
   • This is typically found in the top right corner of your dashboard under your name or profile icon.
3. Look for a "Billing," "Subscription," or "Membership" section.
   • Scroll through all menu options to find the cancellation option.
4. Click "Cancel Membership" or "Cancel Subscription" if you see this option.
   • Do not exit this page until you see a confirmation message.
5. Take a screenshot of the confirmation page showing the date and time of your cancellation request.
   • Save this screenshot to your phone or computer as evidence.
6. Check your email within 24 hours for a cancellation confirmation from Infinity.
   • If you do not receive a confirmation email, contact support immediately and reference your screenshot.

Cancellation via email

1. Find Infinity's customer support email address in your account settings or on your latest invoice.
   • If you cannot find it, search your email inbox for any messages from Infinity support.
2. Draft a new email with the subject line "Cancellation Request - [Your Full Name]" and include the following information:
   • Your full name
   • Your registered email address
   • Your Infinity account number
   • Your date of birth (if required for account verification)
   • The date you wish your membership to end
   • A clear statement: "I wish to cancel my Infinity membership effective [date]."
3. Send the email from the same email address you used to create your Infinity account.
   • This ensures the request is linked to your account record.
4. Wait 3 to 5 business days for a response from Infinity support.
   • If you receive no response, send a follow-up email marked "URGENT" and reference your original request.
5. Save all email correspondence in a dedicated folder on your device.
   • You may need this as evidence if you file a complaint with CASE.

Cancellation by registered post

1. Write a formal cancellation letter on plain paper or headed paper and include:
   • Your full name
   • Your Infinity account number
   • Your registered email address and phone number
   • The date of the letter
   • A clear statement: "I hereby cancel my Infinity membership effective [date]. Please confirm cancellation in writing to the address below."
2. Address the letter to: Inofinity Pte Ltd, [registered address - see final section of this guide].
   • Include your return address on the envelope.
3. Take the letter to Singapore Post and send it via Registered Mail (do not use standard mail).
   • Keep the receipt and tracking number provided by Singapore Post.
4. Check your email and mailbox for a response within 10 business days.
   • Infinity should send you written confirmation of the cancellation date.
5. If you do not receive confirmation within 10 business days, send a follow-up email to support with your registered post tracking number as proof of delivery.
   • This demonstrates that you have taken reasonable steps to cancel.

Refund eligibility and what you can expect

Your right to a refund depends on how much time has passed since your subscription began and the specific terms of your plan.

Refund timelines and your consumer rights

Singapore's consumer law grants you the right to request a refund within a reasonable period if you have grounds to cancel, such as misrepresentation or service failure. However, Infinity's own refund policy may impose stricter deadlines. If you subscribed less than 14 days ago and are unhappy with the service, you have stronger grounds to request a full refund. After 14 days, your refund eligibility depends on whether Infinity has fulfilled its obligations or whether the service is defective or misleading.

If you subscribed through Apple App Store or Google Play Store, you can request a refund directly from the app store, which may be granted within 48 hours regardless of Infinity's refund policy. Tocancel recommends attempting this route first if it is available to you, as app stores often prioritize refund requests over merchant disputes.

How to request a refund

When you submit your cancellation request, also submit a separate refund request stating the reason for your cancellation. Use one of these templates in your email or letter:

If the service is defective: "I am cancelling because the Infinity service has failed to provide the benefits described in your marketing materials. Specifically, [describe the issue]. I request a full refund of my subscription fee."

If you subscribed in error: "I subscribed to Infinity on [date] but I did not intend to purchase this service. I request cancellation and a full refund within 14 days of my purchase date as is my right under Singapore's Consumer Protection (Fair Trading) Act."

If you have changed your mind within 14 days: "I wish to cancel my Infinity membership and request a full refund. I have been subscribed for [X] days and am exercising my consumer right to cancel within the initial period."

Keep evidence of your refund requests and monitor your bank or payment method account for the refund to appear within 10 to 30 business days of your cancellation request being confirmed. If no refund appears after 30 days, contact Tocancel or CASE for assistance.

Common mistakes when cancelling Infinity

Cancelling a subscription can be stressful, and it is easy to make errors that delay your refund or create disputes with the company.

Mistake one: not keeping written records of your cancellation request

Many consumers cancel verbally by phone, but without written confirmation, Infinity can later claim they never received a cancellation request. Always request written confirmation of your cancellation in email, on screen, or via registered post. Do not rely on phone calls alone, and always ask for a confirmation number before hanging up if you do speak to someone by phone.

Mistake two: missing the refund deadline or not following up

If Infinity does not process your refund within 30 days of your confirmed cancellation date, contact them immediately in writing with your cancellation confirmation as evidence. Do not assume the refund will arrive eventually; follow up actively. Tocancel has helped thousands of consumers recover delayed refunds by escalating promptly to CASE when companies miss their refund deadlines.

Mistake three: not checking for hidden auto-renewal charges

Some Infinity plans auto-renew, meaning you may be charged again after your current term ends even if you request cancellation late. Check your account settings immediately after cancellation to confirm no future charges are scheduled. If you see a renewal charge pending, contact support at once and request it be reversed as you have cancelled your membership.

Mistake four: cancelling only through one method

If you email support and receive no response within 5 business days, do not wait passively. Send a follow-up email, and if there is still no response after another 3 days, also cancel via the app store or send a registered post letter. Using multiple cancellation methods protects you because it is harder for Infinity to claim they never received your request if you have evidence of multiple cancellation attempts.

What to do after your Infinity membership is cancelled

Cancellation is not complete until you have verified that your account is actually closed and no further charges will be applied.

Immediate steps after cancellation confirmation

Once you receive written confirmation that your Infinity membership has been cancelled, take the following actions:

• Log into your Infinity account to verify that your membership status shows as "Cancelled" or "Inactive." If the account is still active, contact support immediately.
• Check your payment method (credit card, bank account, app store account) to confirm no renewal charges have been applied and none are scheduled for the future.
• Uninstall the Infinity app from your phone or device if you no longer use it.
• Keep all cancellation confirmation emails and screenshots in a safe folder on your device or in cloud storage for at least 12 months.
• If you received a refund, verify the amount in your bank account and confirm it matches the amount you paid minus any applicable cancellation fees.

If charges continue after cancellation

If Infinity charges you after your cancellation date, you have been wrongfully charged and your consumer rights have been violated. Take these steps immediately:

• Contact your bank or credit card issuer and report the unauthorized charge. Request a chargeback or reversal.
• Email Infinity support with the subject "Unauthorized Charge After Cancellation" and include your cancellation confirmation as evidence. Request an immediate refund.
• If Infinity does not refund you within 5 business days, file a complaint with CASE at www.case.org.sg or call them at 6100 0315.
• Gather all evidence: cancellation confirmation, payment receipts, bank statements showing the unwanted charge, and copies of all correspondence with Infinity.

Pricing and plan comparison for Infinity

Understanding the cost of your plan helps you calculate the potential refund you are entitled to and assess whether cancellation is financially worthwhile.

How to check for hidden traps before you commit to cancellation

Before you cancel, verify the financial and contractual implications so you are not caught off guard.

Trap one: early termination fees

Check your Infinity subscription agreement and account settings to confirm whether you will be charged an early termination fee if you cancel before your current term ends. Some plans charge a percentage of your remaining contract value as a penalty. If you are charged such a fee, Tocancel recommends documenting this in your cancellation request so you can dispute it if you believe it is unfair under consumer law.

Trap two: non-refundable deposits or setup fees

Review your original payment receipts to check whether Infinity charged you any non-refundable setup fees or deposits at the time of purchase. These amounts may not be refundable even if you cancel within 14 days. Ask Infinity explicitly in your refund request whether setup fees will be deducted from your refund.

Trap three: unclear cancellation effective dates

Confirm in writing when your cancellation will take effect. Some companies cancel "at the end of the current billing cycle," which could be weeks away, whereas you may expect immediate cancellation. Specify the exact date you want your cancellation to take effect in your cancellation request to avoid this dispute.

Key checklist for cancelling Infinity

Use this checklist to ensure you have completed every necessary step and protected yourself throughout the cancellation process.

• Locate your Infinity account number and registration email address.
• Check your subscription agreement or account dashboard for the exact plan type and renewal date.
• Attempt cancellation via your account dashboard if the option is available.
• If no dashboard option exists, draft and send a cancellation email to support within the same day, with all required information included.
• If you receive no response within 5 business days, send a follow-up email and also cancel via app store (if applicable) or registered post.
• Screenshot and save every confirmation page, confirmation email, and notification related to your cancellation.
• Request a written refund statement showing the amount you paid, any deductions, and the net refund due to you.
• Monitor your payment method for 30 days and verify the refund has been received in full.
• Log back into your Infinity account to confirm it shows as "Cancelled" or "Inactive" and that no future charges are scheduled.
• If issues arise, file a complaint with CASE with all documentary evidence attached.

Infinity contact details and where to send your cancellation notice

Send your written cancellation notice and any formal correspondence to the following address:

Inofinity Pte Ltd
Singapore

For email cancellation requests, check your Infinity account settings or your latest invoice for the customer support email address. If you cannot locate it, Tocancel recommends sending a message via the contact form on any Infinity promotional emails you have received, as this ensures your message reaches the correct department.

If you are filing a complaint after failed cancellation attempts, you can also escalate to:

Consumers Association of Singapore (CASE)
Phone: 6100 0315
Website: www.case.org.sg
Email: [email protected]

Final steps and your path forward

Cancelling an Infinity membership requires patience and careful documentation, but your consumer rights are clear and robust under Singapore law. You have the right to cancel, to receive written confirmation, and to claim a refund if you have grounds to do so. The key to protecting yourself is to keep every communication in writing and to follow up actively if Infinity does not respond within stated timelines.

If Infinity refuses to cancel or disputes your refund, do not resign yourself to the unwanted charges. CASE exists to mediate exactly these kinds of disputes, and your consumer rights are stronger than many people realize. Tocancel has helped thousands of consumers cancel memberships, recover refunds, and hold companies accountable when they fail to honour cancellation requests. Use the step-by-step process outlined in this guide, maintain clear records, and escalate to CASE if the company refuses to cooperate. Your cancellation is achievable with the right information and persistence.