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Cancel Innerly: Step-by-Step Guide
Learn how to cancel Innerly with our easy guide. Protect your rights as a subscriber in Singapore. Tocancel rating: 4.8/5. Start now!
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How to cancel Innerly and protect your subscription rights in singapore
What Innerly is and who runs it
Innerly is a mental wellness application that combines guided self-reflection, conversational AI, and emotional pattern tracking to help you develop personal insight. The platform monitors your emotional patterns through reflection prompts, intelligent tagging, and device synchronisation across your devices.
Innerly operates under SoftPotential OÜ, an Estonian company registered under registry code 14565562. The company's registered office and operational headquarters are located at Kakumäe tee 226, 13516 Tallinn, Harju maakond, Estonia. You can access Innerly through the Apple App Store, Google Play Store, or directly via the web platform, depending on which channel you used to subscribe.
What your Innerly premium subscription includes
Your Innerly Premium plan grants you access to AI-powered responses to your reflection entries, automated insight summaries that highlight progress over time, pattern recognition technology that identifies emotional trends, customisable tagging and organisation features, biometric authentication for account security, and seamless synchronisation across all your linked devices. These features work together to deepen your self-awareness and support your long-term mental wellness journey.
Innerly pricing in singapore dollars
Innerly charges subscription fees in US dollars (USD), and your app store or payment provider converts the amount to Singapore dollars (SGD) at the time of purchase. You have two subscription options: a monthly plan at USD 9.99 per month, or an annual plan at USD 34.99 per year (approximately USD 2.92 per month when calculated across 12 months). The annual plan includes a one-week free trial before charges begin. Because pricing displays in USD, the exact SGD amount you pay varies based on the current exchange rate on your transaction date.
Your consumer rights as a singapore subscriber to digital services
This section explains the legal protections that apply to you as a Singaporean consumer and how to enforce them if Innerly fails to meet your expectations.
Consumer protection (Fair trading) act protections
You are protected under Singapore's Consumer Protection (Fair Trading) Act, which applies to all consumer transactions regardless of where the service provider is located. This law safeguards you from unfair contract terms, misleading advertising claims, and unethical billing practices. Even though Innerly is operated from Estonia, you retain full consumer protection rights as a Singapore resident.
Your legal position is straightforward: you have the right to receive accurate information about what you are purchasing, transparent pricing that is disclosed before you pay, fair cancellation terms that are explained clearly, and honest service descriptions. If Innerly breaches these rights, you can escalate your complaint to the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore (CCCS), both of which investigate complaints from local consumers.
Refund rights and billing dispute protection
Singapore consumer law grants you the right to dispute charges and request refunds for accidental payments, unauthorised transactions, or auto-renewals that were not clearly authorised. If you were charged twice, renewed without explicit consent, or billed for services you did not receive, you have grounds to file a refund request. The method for obtaining a refund depends on which payment platform processed your subscription.
Document everything from the start: save all subscription confirmation emails, payment receipts, and screenshots of your billing history and account status. These records are essential proof if you need to dispute a charge with your payment provider or escalate to the CCCS. Your payment method's dispute resolution process (whether Apple, Google, or your credit card company) is often faster than contacting Innerly directly.
How to cancel Innerly: step-by-step instructions for each platform
Follow the correct cancellation process for your subscription method to ensure your account is properly closed and future charges are stopped.
Cancel your Innerly subscription through apple app store
If you subscribed to Innerly on an iPhone, iPad, or Mac device through the Apple App Store, you must cancel through Apple's subscription management system, not through the Innerly app itself. Apple handles all subscription billing and cancellations for apps purchased on their platform.
- Open the Settings app on your Apple device (iPhone, iPad, or Mac).
- On iPhone and iPad, tap the Apple ID profile icon in the top-right corner.
- On Mac, go to System Preferences, then click your Apple ID account name.
- Select Subscriptions from the menu options.
- Scroll through your active subscriptions and locate Innerly in the list.
- Tap or click on Innerly to open its subscription details.
- Select Cancel Subscription and confirm when Apple prompts you.
- Review the confirmation screen to verify your cancellation is complete.
Important: Apple may display retention offers, such as a discounted monthly rate or a pause option. You are under no obligation to accept these offers. Simply proceed with cancellation if you wish to exit completely. Your cancellation takes effect at the end of your current billing cycle, so you retain access until that date expires.
Cancel your Innerly subscription through google play store
If you signed up for Innerly on an Android device via Google Play Store, your subscription is managed entirely through Google's system. Cancel by accessing your Google Play account settings on any device.
- Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
- If using the app, tap your profile icon in the top-right corner and select Manage my Google Play account.
- If using a browser, sign in with your Google account and click your profile icon.
- Navigate to Subscriptions or Payments and Subscriptions.
- Find Innerly in your list of active subscriptions.
- Tap or click Innerly to view subscription details.
- Select Cancel Subscription and confirm your choice when prompted.
- Google will display a confirmation message and your cancellation date.
Timing note: Your cancellation takes effect at the end of your current billing period, and Google sends a confirmation email to your registered account. You retain full access to Innerly until the final day of your paid period, even after you cancel.
Cancel your Innerly subscription if you subscribed directly through the web
If you purchased Innerly directly through the innerly.me website using a credit card or payment method, you must access your Innerly account settings to manage or cancel your subscription.
- Visit innerly.me and log into your account using your email and password.
- If you have forgotten your password, click Forgot Password and follow the recovery process.
- Navigate to Account Settings or Billing Settings, typically found in a menu or profile section.
- Locate your active subscription in the billing or subscriptions section.
- Select Cancel Subscription or a similar option to end your plan.
- Confirm the cancellation when Innerly prompts you and save the confirmation reference number.
- Check your email for a confirmation receipt from Innerly.
If you cannot find a self-service cancellation option: Contact Innerly support directly through their website contact form or email address (check innerly.me for current contact details) and request manual cancellation. State your subscription email address, account creation date, and request confirmation of the cancellation date in writing.
What happens after you cancel Innerly
Understanding the timeline and what to expect after you submit your cancellation request helps you avoid confusion and ensures your account closure is complete.
Timeline: when your access and charges stop
Your Innerly access ends on the final day of your current billing cycle. If you cancel mid-month, you keep access until your paid period expires. You are not charged again after your cancellation is processed. Your data (reflection entries, insights, and activity history) may remain in Innerly's system unless you request deletion; contact their support team if you want your personal data removed entirely.
Verify your cancellation was successful
Do not assume cancellation succeeded simply because you clicked a button. Verify the outcome by checking your subscription status on the platform where you subscribed:
- Apple App Store: Return to Settings > [Your Name] > Subscriptions and confirm Innerly no longer appears in your active list.
- Google Play Store: Check your subscriptions page and confirm Innerly shows as cancelled or no longer active.
- Direct subscription: Log into your Innerly account and check that the subscription section shows no active plan.
If Innerly still appears as active after 24-48 hours, contact support immediately with your cancellation confirmation number and request clarification on the status. Keep all cancellation confirmation emails or screenshots until you see the final charge has not occurred.
Refund and billing dispute options if you were charged incorrectly
If Innerly charged you after cancellation, doubled a charge, or billed you without clear consent, you have multiple avenues to recover the money.
Request a refund directly from Innerly
Contact Innerly support with your subscription email, transaction date, and the amount charged. Request a refund for unauthorised charges or post-cancellation billing. SoftPotential OÜ is obligated under fair trading principles to respond to refund requests within a reasonable timeframe. Document your request with a timestamped email and keep a copy.
Dispute the charge with your payment provider
If Innerly does not refund you or refuses to respond, file a dispute with the organisation that processed the payment:
- Apple App Store charges: Contact Apple Support and request a refund for the specific transaction. Apple reviews refund requests within a few days.
- Google Play Store charges: File a refund request through your Google Play account. Google typically allows refunds within 48 hours of purchase.
- Credit card or bank payment: Contact your bank or credit card company and explain the charge was unauthorised or the service was not provided as described. Request a chargeback or refund.
Your payment provider is legally obligated to investigate your claim and can reverse charges if they find the transaction was improper. This process usually takes 2-4 weeks but protects you if Innerly ignores your refund request.
Innerly pricing summary and subscription comparison
Review the subscription options available and calculate the total cost before you commit to any plan.
| Plan type | USD price | SGD equivalent (approx.) | Billing period | Free trial | Best for |
|---|---|---|---|---|---|
| Monthly plan | USD 9.99 | SGD 13.50 | 1 month | None | Testing the service short-term |
| Annual plan | USD 34.99 | SGD 47.50 | 12 months | 7 days | Long-term commitment with savings |
The annual plan costs approximately USD 2.92 per month when divided across 12 months, representing a 71% saving compared to the monthly option. The included seven-day free trial lets you test Innerly before any charge is applied. Exchange rates fluctuate daily, so your actual SGD amount may vary slightly depending on when your payment processes.
Common mistakes when cancelling Innerly
Cancelling a subscription should be straightforward, but many consumers accidentally leave accounts open or fail to verify closure. Learn from the most common errors so you avoid them.
Mistake 1: cancelling through the Innerly app instead of your app store
The Innerly app does not include a cancellation button. Many users search the app itself for a "Cancel Subscription" option and give up, assuming cancellation is unavailable. This leaves the subscription active and charges continue. The app is designed for wellness tracking, not billing management. You must cancel on the platform where you subscribed: Apple Settings, Google Play, or the Innerly website.
Mistake 2: assuming cancellation is complete without verification
Clicking "Cancel Subscription" does not automatically mean the action succeeded. Technical errors, browser glitches, or connectivity issues can prevent your request from processing. Always verify your subscription status 24-48 hours after cancellation by checking your app store account or Innerly login. If the subscription still shows as active, retry the cancellation or contact support with a screenshot as proof you attempted to cancel.
Mistake 3: not saving your cancellation confirmation
If you dispute a charge or Innerly claims you never cancelled, a confirmation email or reference number is your only proof. Screenshot the cancellation confirmation screen and save the email confirmation in a dedicated folder. This evidence protects you if you need to escalate to your payment provider or the CCCS.
Mistake 4: cancelling during a free trial period and expecting a refund
If you cancelled Innerly before your seven-day free trial ended, you are not entitled to a refund because no charge has been applied. Cancel after the trial ends if you wish to avoid the first payment. If you accidentally cancelled during the trial and were subsequently charged, contact Innerly immediately and request a courtesy refund or credit.
How tocancel helps you cancel Innerly and other services
Tocancel is a consumer resource that specialises in helping people cancel unwanted subscriptions and digital services. Tocancel provides step-by-step cancellation guides for hundreds of apps and platforms, including Innerly, so you understand exactly what to do and what to expect. Tocancel has helped thousands of consumers cancel services, recover refunds, and understand their rights under consumer protection laws.
When you use Tocancel, you get platform-specific instructions that match your exact subscription method, legal information tailored to your country, and advice on disputing charges if the company refuses to refund you. Tocancel removes the guesswork from cancellation and empowers you to take action confidently. Whether you are cancelling Innerly, a fitness app, a streaming service, or any other digital subscription, Tocancel guides you through every step and advocates for your consumer rights.
Your consumer protection checklist before and after cancelling
Use this checklist to ensure you handle your Innerly cancellation correctly and protect yourself from unexpected charges or billing disputes.
| Action | Completed | Notes |
|---|---|---|
| Save all subscription confirmation emails | ☐ | Keep proof of your original purchase and all billing receipts |
| Identify which platform you subscribed through (Apple, Google, or web) | ☐ | This determines where you cancel and how to dispute charges |
| Note your current billing cycle end date | ☐ | Access will stop on this date; you lose access after this point |
| Complete cancellation through the correct platform | ☐ | Do not try to cancel through the Innerly app itself |
| Screenshot and save your cancellation confirmation | ☐ | This is your proof if you need to dispute a post-cancellation charge |
| Verify after 24-48 hours that the subscription shows as inactive | ☐ | Check your app store account or Innerly login again to confirm |
Contact details for Innerly support and SoftPotential oÜ
If you need to contact Innerly directly for billing questions, cancellation issues, or to request a refund, use the following information:
Company name: SoftPotential OÜ
Registered company number: 14565562
Legal and operational address: Kakumäe tee 226, 13516 Tallinn, Harju maakond, Estonia
Website: innerly.me
Contact method: Visit innerly.me and use the in-app support or contact form to reach their team
For support requests, provide your subscription email address, account creation date, and the specific issue (billing, cancellation, refund). Request a response within 7-10 business days. If SoftPotential OÜ does not respond or refuses your refund request, escalate your complaint to the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore (CCCS), which investigates consumer disputes against foreign companies that trade with Singaporeans.
Taking action: your next steps with tocancel
You now understand your consumer rights, exactly how to cancel Innerly on your specific platform, and what to do if billing issues arise. Cancellation takes minutes if you follow the correct process for your subscription method. Do not delay: the sooner you cancel, the sooner unexpected charges stop.
Visit Tocancel for additional cancellation guides for other services you may want to cancel, refund advice, and consumer rights information specific to Singapore. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money owed to them. Use Tocancel to take control of your subscriptions and protect your financial rights.