Cancel Intelius: The Right Way to Stop Charges

How to cancel Intelius and stop unwanted background check charges

What is Intelius and why cancellation matters

Intelius is an online people-search platform that provides background checks, public records reports, reverse phone lookups and related subscription services to users in Singapore and worldwide. The service operates on a recurring billing model, meaning your payment method is charged automatically each month unless you actively cancel.

Many Intelius subscribers discover they are charged repeatedly for access they no longer need, especially after completing a single background check or trial period. Understanding how Intelius billing works and your legal right to cancel puts you back in control of your money. At Tocancel, we help thousands of consumers like you identify unwanted subscriptions and cancel them quickly.

How Intelius billing and renewal works

When you sign up for Intelius, you authorize recurring charges to your credit card, debit card, or app store account (Apple or Google Play). Your subscription renews automatically on a monthly or bi-monthly cycle unless you cancel before the next billing date. This means charges continue silently in the background until you take action.

Your Intelius account may exist on multiple platforms: the Intelius website, the mobile app on iOS or Android, or through a third-party app store. Each platform sometimes requires separate cancellation, which is why many users believe they have cancelled when they have actually only cancelled one version of their subscription.

Understanding exactly where your subscription lives is your first step to stopping charges, and Tocancel specialises in guiding you through this process with clarity and confidence.

Common reasons to cancel Intelius

• You completed your background check or research and no longer need ongoing access to reports.
• You were charged after a trial period ended without receiving clear advance warning or cancellation options.
• The subscription auto-renewed when you believed you had already cancelled it.
• You prefer a competing service or have found an alternative solution for your needs.
• The monthly cost no longer fits your budget or financial priorities.
• You discovered you were charged without proper consent or understanding of the recurring nature of the billing.

Your consumer rights under singapore law

When you cancel a subscription service in Singapore, the Consumer Protection (Fair Trading) Act provides you with specific legal rights that the service provider must respect, regardless of how the subscription was marketed or billed to you.

What the consumer protection (Fair trading) act protects

This legislation requires suppliers (including Intelius and its payment processors) to act fairly and honestly when billing you. Misleading renewal terms, hidden charges, unfair contract terms and failure to honour cancellation requests are all violations of fair trading law in Singapore.

Your specific protections include:

• The right to receive clear, upfront information about recurring charges and how to cancel before you commit to a subscription.
• The right to cancel trial offers and paid subscriptions without penalty within a reasonable timeframe (typically 14 days for trial offers).
• The right to receive written confirmation of your cancellation request and to have charges cease immediately or by the date stated in your cancellation confirmation.
• The right to lodge a complaint with the Consumers Association of Singapore (CASE) if Intelius refuses to honour your cancellation, continues charging you, or withholds refunds unfairly.
• The right to dispute charges through your card issuer or bank if Intelius fails to stop billing after cancellation.

Your legal position is strong: if Intelius continues to charge your card after you cancel, that is a breach of fair dealing under Singapore law, and you can take formal action through CASE or your payment provider. Tocancel recommends keeping all cancellation confirmations, emails and correspondence as evidence for any future dispute.

Escalation and enforcement through CASE

If Intelius refuses to process your cancellation or continues charging you after you cancel, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE will investigate your complaint and can pressure Intelius to comply with your cancellation request or refund unauthorised charges.

You can also dispute charges directly with your card issuer or bank, which will reverse the charges pending an investigation. Many card issuers reverse unauthorised subscription charges within 5 to 10 business days.

Intelius pricing and plan options

Below is an overview of common Intelius subscription plans and their costs in USD, converted to approximate SGD equivalents for reference.

Current Intelius plan pricing

Trial offers are the most common trigger for unwanted charges, as users forget to cancel within the trial window and are then charged the full monthly price. Note that prices may vary by location and payment method, and Intelius frequently changes pricing tiers.

How to cancel Intelius step by step

Cancelling Intelius depends on where your subscription is active: the Intelius website, the mobile app, or a third-party app store. You may need to cancel on all platforms if you subscribed through more than one.

Cancel Intelius via the website

1. Log in to your Intelius account at intelius.com using your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page to reset it.
2. Navigate to your account settings or subscription management page.
   • Look for a menu option labelled "Account", "Settings", "Subscription" or "Billing".
3. Find the option to cancel or manage your subscription.
   • This may be under "Manage subscription", "Cancel membership" or "Billing preferences".
4. Select "Cancel subscription" and follow the prompts to confirm your cancellation.
   • Intelius may offer you a discount or ask why you are cancelling; you are not required to accept a discount or provide a reason.
5. Request and save a cancellation confirmation email from Intelius.
   • This confirms your cancellation date and is your evidence if Intelius continues to charge you.
6. Verify your cancellation by logging back in after 24 hours to confirm your subscription status shows as "cancelled" or "inactive".
   • If your account still shows as active, contact Intelius support immediately with your cancellation confirmation.

Cancel Intelius via the mobile app (iOS or android)

1. Open the Intelius app on your iPhone, iPad or Android phone.
   • Ensure you are logged in to the account you wish to cancel.
2. Navigate to the account menu or settings icon (usually a gear icon or profile picture).
   • Look for "Account", "Settings" or "Profile" in the main menu.
3. Select "Subscription", "Manage subscription" or "Billing".
   • This section displays your current plan and renewal date.
4. Tap "Cancel subscription" or "Cancel membership".
   • The app will ask you to confirm your cancellation.
5. Confirm the cancellation and take a screenshot of the confirmation message.
   • Screenshots serve as backup evidence if there is a billing dispute later.
6. Wait 24-48 hours, then open the app and check your subscription status to ensure it now shows as cancelled.
   • If the app still shows your subscription as active, contact Intelius support with your screenshot.

Cancel Intelius via apple app store or google play

If you subscribed to Intelius through the Apple App Store or Google Play Store, you must cancel your subscription through that platform, not through the Intelius app itself.

For Apple App Store (iPhone, iPad, Mac):

1. Open the App Store on your Apple device.
   • Tap the account icon (your profile picture) at the top right.
2. Tap "Subscriptions".
   • This shows all active subscriptions linked to your Apple ID.
3. Find and select the Intelius subscription.
   • If you have multiple subscriptions, scroll to locate it.
4. Tap "Edit subscription" or the edit icon.
   • This opens your subscription details and cancellation options.
5. Tap "Cancel subscription" and confirm.
   • Apple will ask you to confirm the cancellation once more.
6. Take a screenshot of the cancellation confirmation page showing "Expires on [date]".
   • This proves you cancelled and when your access ends.

For Google Play Store (Android):

1. Open Google Play Store on your Android device.
   • Tap the profile icon at the top right.
2. Select "Manage subscriptions" or "Subscriptions".
   • This displays all active subscriptions on your Google Play account.
3. Find and select the Intelius subscription.
   • Scroll through the list to locate it.
4. Tap "Cancel subscription".
   • Google Play will confirm the cancellation and explain your final billing date.
5. Take a screenshot of the cancellation confirmation showing your final charge date.
   • Keep this as proof of cancellation.
6. Verify the cancellation by returning to "Manage subscriptions" after 24 hours to confirm Intelius no longer appears as active.
   • If it still shows as active, contact Google Play support and Intelius support together.

What happens after you cancel Intelius

Once you cancel, Intelius should stop charging your account by the renewal date shown in your cancellation confirmation.

Your access and refund timeline

After cancellation, you typically retain access to your Intelius account until the end of your current billing period. For example, if you cancel on the 15th of a month and your renewal date is the 20th, you can use Intelius until the 20th, when your access ends and no new charge is applied.

If Intelius charges you after your cancellation date, that charge is unauthorized under Singapore law. You can dispute it with your card issuer within 60 days, and your bank will typically reverse the charge and investigate. Tocancel recommends checking your bank statements weekly for two billing cycles after cancellation to catch any unauthorized charges early.

Refunds for cancelled subscriptions

Intelius does not automatically issue refunds for cancelled subscriptions unless you cancelled within a statutory cooling-off period (usually 14 days for trial offers). If you were charged during a trial period and then auto-renewed without your informed consent, you have a strong argument for a refund under Singapore's consumer protection laws.

To request a refund:

• Contact Intelius support in writing (email is acceptable) and reference your cancellation date, the charge dates you dispute, and your reason (misleading trial terms, auto-renewal without clear notice, etc.).
• Attach your cancellation confirmation and bank statements showing the disputed charges.
• Request a refund within 30 days of the disputed charge.
• If Intelius refuses, file a complaint with CASE or dispute the charges with your bank, citing unfair contract terms or lack of informed consent under the Consumer Protection (Fair Trading) Act.

Your card issuer may refund you without waiting for Intelius to respond, so contact your bank or card provider first if speed is important.

Common mistakes when cancelling Intelius

Many users believe they have cancelled when they have actually taken only partial action. This frustration is understandable, and Tocancel is here to ensure you avoid these pitfalls.

Mistakes that leave you still subscribed

• Cancelling only the app, not the website account: If you subscribed via the Intelius website and also downloaded the app, you must cancel on both the website and within the app. Deleting the app does not cancel your subscription.
• Cancelling only on the app store, not in the Intelius account: If you subscribed through Apple App Store or Google Play, you must cancel through that store platform, not in the Intelius app itself. The app cancellation option may not work if you subscribed through an app store.
• Not requesting or saving a confirmation email: Without written proof of your cancellation, Intelius can claim you never cancelled. Always request a confirmation email or screenshot the cancellation confirmation page.
• Cancelling immediately after signing up for a trial: Some services process cancellations only at the end of a billing cycle. If you cancel on day 1 of a 14-day trial, you may still be charged on day 14. Check whether Intelius allows immediate cancellation or requires you to wait until the billing date.
• Assuming a refund will be automatic: Intelius does not automatically refund non-trial charges. You must request a refund in writing, providing evidence of unfair terms or unauthorized billing.
• Not checking your bank statement for charges after cancellation: Always monitor your card for at least 2 billing cycles after cancellation to catch rogue charges early.

How to prevent future unwanted subscriptions

Once you have cancelled Intelius, taking a few preventive steps will protect your finances and reduce the chance of signing up for another unwanted subscription.

Tools and habits for subscription tracking

• Review your bank statements monthly: Check your credit card and bank statements every month to spot recurring charges you do not recognise. Set a calendar reminder on the first of each month.
• Use a dedicated email for subscriptions: Create a separate email address for trial offers and subscriptions. This makes it easier to track which services you have signed up for and when trials are due to expire.
• Record trial expiry dates: When you sign up for a trial, immediately write down the trial end date and set a phone reminder to cancel 1 day before that date. Do not rely on email reminders from the service.
• Check app store subscriptions regularly: Visit your Apple App Store or Google Play subscriptions section once a month to see what is currently active. This is the fastest way to spot subscriptions you have forgotten about.
• Use Tocancel to stay organised: Tocancel allows you to track all your subscriptions in one place, set cancellation reminders, and manage your recurring charges. Many of our users find this invaluable for preventing future billing surprises.

If Intelius refuses to cancel or continues billing you

If Intelius ignores your cancellation request or charges you after you cancel, your rights under Singapore law are clear, and escalation routes are open to you.

Formal complaint and escalation steps

1. Document everything: Gather your cancellation confirmation, all correspondence with Intelius, screenshots of your account status, and bank statements showing disputed charges. Keep copies in a folder or email them to yourself for safekeeping.
2. Contact Intelius support in writing: Send a formal email to Intelius support referencing your cancellation, the date you cancelled, and the date you believe the breach occurred. Keep this brief and factual: "I cancelled my subscription on [date] and received confirmation [reference number]. I was charged on [date] after cancellation, which is a breach of fair trading law in Singapore."
3. File a dispute with your card issuer: Contact your bank or credit card company and dispute the unauthorized charges. Most card issuers will reverse charges within 5 to 10 business days and open an investigation. You do not need to wait for Intelius to respond.
4. Lodge a complaint with CASE (Consumers Association of Singapore): If Intelius refuses to refund you or continues charging you after your bank dispute, file a formal complaint with CASE. You can do this online at case.org.sg. CASE will contact Intelius and attempt to resolve the dispute within 30 days. Include your cancellation confirmation and copies of all correspondence.
5. Consider small claims court: If the disputed amount is under SGD $10,000, you can sue Intelius in the Small Claims Tribunal. This is faster and cheaper than formal court proceedings and requires no legal representation. Tocancel can help you understand whether this step is right for your situation.

Cancellation checklist for Intelius

Use this checklist to ensure you have cancelled completely and protected yourself against future charges.

Intelius contact information and mailing addresses

If you need to contact Intelius to cancel, escalate a dispute, or request a refund, the following addresses and contact methods are available.

How to reach Intelius for cancellation by mail

Intelius accepts cancellation requests by registered mail sent to the following addresses. Use registered mail so that you have proof of delivery and a tracking number for your records.

• Primary mailing address: Intelius, P.O. Box [address], United States. (You may need to check the official Intelius website for the current complete P.O. Box number, as this changes periodically.)
• Corporate headquarters: Intelius, San Diego, California, United States. (Corporate office address available on the Intelius website under "Contact Us".)
• Alternative service address: Intelius, c/o [registered agent], Bellevue, Washington, United States. (Check the Intelius website for the current registered agent name and full address.)

When you send a cancellation letter by mail, include:

• Your full name as it appears on your Intelius account.
• The email address associated with your account.
• Your account number (if you have it).
• The date you are requesting cancellation.
• A clear statement: "I request immediate cancellation of my Intelius subscription. Please cease all charges to my account effective immediately."
• A request for written confirmation of cancellation.
• Your current contact email and phone number.

Send your letter via registered mail and keep the tracking number and receipt. Request a return receipt so Intelius must sign for the letter, creating a timestamped record of delivery.

Summary and next steps

Cancelling Intelius is your legal right under Singapore's Consumer Protection (Fair Trading) Act, and the process is straightforward once you understand which platform(s) hold your subscription. Whether you subscribed via the Intelius website, the mobile app, or an app store, you can cancel within minutes and stop unwanted charges.

Take action today by logging in to your Intelius account, your mobile app, and your Apple or Google subscription manager, and cancelling on all platforms. Save your cancellation confirmations, monitor your bank statements for 2 billing cycles, and contact your card issuer immediately if any unauthorized charges appear.

If Intelius refuses to cancel or continues charging you, escalate to CASE or your bank without delay. Your evidence (cancellation confirmation, screenshots, bank statements) is your leverage, and Singapore's consumer protection laws are on your side.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and reclaim control of their finances. Whether you are cancelling Intelius today or managing multiple subscriptions, Tocancel provides the step-by-step guidance and escalation support you need to protect yourself. Visit Tocancel.com to learn more about tracking and cancelling any subscription, and to access our cancellation checklist and dispute templates. Your financial control starts here.