Cancel Internations: Step-by-Step Guide

How to cancel your Internations membership and claim your 14-day refund in singapore

Understanding Internations and why you might want to cancel

Internations is a global networking platform designed for expatriates and international professionals seeking community and career connections. The Singapore chapter provides paid membership access to local events, professional networking groups, and online forums tailored to help expats build meaningful relationships and advance their careers.

If you have signed up for membership and now wish to cancel, you are not alone. Many members in Singapore discover the platform does not align with their networking goals, their schedule constraints, or their budget. The positive news is that you hold clear legal rights to cancel your membership, particularly within your first 14 days of purchase. Singapore's Consumer Protection (Fair Trading) Act and Internations' own terms give you leverage to exit without penalty.

Tocancel exists to help consumers like you navigate subscription cancellations with confidence and clarity. This guide walks you through every step of cancelling your Internations membership, understanding your refund entitlements, and avoiding the hidden traps that catch many members off guard.

What Internations membership includes

Internations offers tiered membership levels with varying degrees of access to events, online communities, and networking features specific to your location. In Singapore, paid members gain fuller access to local chapter activities, professional discussion groups, and member-exclusive social events. Membership typically includes invitations to monthly networking dinners, career workshops, and digital community forums.

Your membership renews automatically on your billing date unless you actively cancel beforehand. This renewal cycle means acting now is essential if you want to avoid unexpected charges in future billing periods.

Why cancellation can feel complicated

Internations memberships can be purchased through multiple channels: the main Internations website, the mobile app, Apple's App Store, or Google Play Store. Each purchasing channel has different cancellation procedures, and simply deleting the app from your phone does not cancel your active subscription. This disconnect catches many members by surprise when they receive renewal charges they did not authorize.

Tocancel specialises in breaking down these multi-channel cancellation processes so you know exactly where to go and what to do based on how you originally purchased.

Your legal rights as a singapore consumer

Singapore provides you with robust legal protections when purchasing services through distance contracts, whether online or via app.

The 14-day withdrawal right

Internations applies German distance-selling regulations to all users globally, including those in Singapore. This means you hold a statutory right to withdraw from your contract within 14 days of purchase without providing any reason and without incurring penalty or cancellation fees.

If you withdraw within this 14-day window, Internations must refund all payments you have made without undue delay, typically within 14 days of receiving your valid cancellation notice. Your legal position is clear: money paid during this period is refundable on demand if you cancel in writing.

The 14-day clock starts from the moment you complete your purchase, not from when you first log in or attend your first event. If you signed up three days ago, you have 11 days remaining to cancel and claim a full refund.

Singapore's consumer protection (Fair trading) act

Beyond the 14-day withdrawal right, Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices, misleading claims, and failure to honour valid cancellation requests. If Internations refuses to process your cancellation or ignores your refund demand after you have submitted a clear written request, you can escalate your complaint to the Consumers Association of Singapore (CASE).

CASE provides free mediation and can exert regulatory pressure on traders who breach consumer protection standards. This gives you a powerful backup lever if Internations delays or denies your cancellation.

Keep detailed records of every cancellation attempt, including dates, email addresses, confirmation numbers, and copies of your messages. This evidence becomes crucial if you need to file a formal complaint with CASE.

Platform-specific refund rights for app store purchases

If you purchased your Internations subscription through Apple's App Store, you also hold refund rights under Apple's own refund policy, which typically allows refunds within 14 days of purchase for unused subscriptions. Similarly, if you bought through Google Play Store, Google provides a 15-day refund window for subscription purchases. These platform rights exist independently of Internations' own terms, giving you multiple avenues to recover your money if direct cancellation fails.

Your legal position is layered: you have rights under German law, Singapore law, and the app platform's own policies, all working in your favour.

How to cancel your Internations membership

Your cancellation method depends on where you originally purchased your membership. Tocancel recommends identifying your purchase channel first, then following the steps below for your specific situation.

Cancelling a membership purchased directly from the Internations website

If you signed up directly through Internations.org, follow these steps to submit a valid cancellation notice.

1. Log in to your Internations account on the main website
2. Navigate to your account settings or profile page
3. Look for a "Subscription," "Membership," or "Billing" section
4. Select the option to view or manage your active subscription
5. Click "Cancel Membership" or "Withdraw from Contract"
6. You may be asked to confirm your cancellation or provide a reason; complete this step
   • Type your withdrawal reason clearly, for example: "I wish to exercise my 14-day right of withdrawal under Section 246a EGBGB"
7. Submit your cancellation request and retain the confirmation page or email
8. You should receive a confirmation email within 24 hours; if not, contact support immediately

Cancelling an app store subscription on apple or android

If you purchased your membership through the Internations mobile app on iPhone or Android, you must cancel through the app store itself, not through the Internations app.

For Apple App Store (iPhone/iPad):

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find and tap "Internations"
5. Tap "Cancel Subscription" and confirm
6. Save or screenshot the cancellation confirmation

For Google Play Store (Android):

1. Open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Internations"
6. Select "Cancel subscription"
7. Save or screenshot your cancellation confirmation

Cancelling via email or written notice

For maximum legal protection, Tocancel recommends sending a formal written cancellation notice to Internations' official cancellation address. This creates a clear paper trail and proves you submitted your withdrawal request within the 14-day window.

1. Compose an email or letter stating clearly: "I hereby exercise my right of withdrawal under Section 246a EGBGB and request cancellation of my Internations membership effective immediately"
2. Include your full name, email address, membership ID (if known), and the date you originally purchased
3. Send your notice to the official Internations cancellation address listed in their terms and conditions
   • Primary contact: send via email or contact form on Internations.org
   • Formal written address: available in the company's Terms and Conditions document
4. Request a read receipt or delivery confirmation so you have proof of submission
5. Save a copy of your outgoing message and any response for your records
6. If you receive no response within 5 business days, escalate to CASE

Understanding the refund timeline

Once you submit a valid cancellation notice, Internations has a legal obligation to process your refund within a specific timeframe.

After you submit your withdrawal notice, Internations must acknowledge receipt of your cancellation request within 5 business days. Within 14 days of receiving your valid notice, Internations must initiate a full refund of all membership fees you have paid. The refund is typically processed back to your original payment method, whether that is a credit card, debit card, or app store account.

In practice, refunds can take a further 5 to 10 business days to appear in your account, depending on your bank's processing speed. Therefore, from the moment you submit your cancellation, you should expect to see your money returned within 21 to 28 days total. If you do not see a refund within 30 days, contact Internations immediately and escalate if necessary.

Your refund and what happens next

Once you cancel, your membership access is suspended as of your cancellation date, though you may retain access to certain archived content for a short period depending on Internations' policy.

Your refund should cover the full membership fee you paid for the current billing period. If you paid an annual fee and cancel after two months, you are entitled to a refund for the remaining 10 months of your subscription. Tocancel advises checking your original receipt to confirm the exact amount you should receive, then verifying that the refund matches this amount once it arrives.

If Internations offers a partial refund or claims you are only entitled to a pro-rata amount, push back. The 14-day withdrawal law entitles you to a full refund of everything you paid, with no deductions for "usage" or "administration fees."

Common mistakes to avoid when cancelling

Many members cancel incorrectly and then discover their refund was denied or their membership was never properly terminated. These missteps are avoidable if you know what to watch for.

Mistake 1: cancelling only in the app without contacting support

Deleting the Internations app from your phone or simply stopping using it does not cancel your subscription. Your membership continues running in the background, and your payment method will be charged on the next renewal date. You must explicitly cancel through the website, app store, or written notice to stop future charges.

Always confirm your cancellation in writing so you have proof if a dispute arises.

Mistake 2: missing the 14-day withdrawal window

The 14 days begins on the day you completed your purchase, not on the day you log in or attend your first event. If you purchased your membership 15 days ago and only now decide to cancel, you may no longer qualify for an automatic refund under the 14-day rule. You can still cancel to stop future charges, but your original payment may not be recoverable unless you can argue the service was misrepresented.

Mark your membership purchase date on your calendar and set a reminder for day 10 if you are unsure whether to keep your membership.

Mistake 3: not keeping records of your cancellation request

If you cancel via the website and do not save the confirmation page, or if you send an email and do not receive a response, you have no proof that you attempted to cancel. Internations may later claim they never received your request, leaving you liable for a renewal charge.

Always save screenshots, confirmation emails, and copies of any written messages you send. If you use the contact form on Internations' website, screenshot the submission confirmation before closing the page.

Mistake 4: assuming the app store cancellation is complete

Cancelling your subscription in Apple App Store or Google Play Store stops future charges from those platforms, but Internations' own systems may not be notified immediately. For absolute certainty, cancel through both the app store and by sending a direct email to Internations. This dual approach eliminates any ambiguity and strengthens your position if a dispute arises.

Tocancel recommends submitting a written cancellation notice in addition to any in-app or app store cancellation to create an airtight record.

What to do if Internations refuses to cancel or delays your refund

If Internations ignores your cancellation request, denies your refund, or claims you are not entitled to withdraw, you have clear escalation paths under Singapore law.

Step 1: send a formal demand letter

Write a detailed email to Internations' customer support and management, citing your cancellation request date, the 14-day withdrawal rule, and the refund amount owed. State that you expect the refund within 7 days, and warn that you will file a complaint with CASE if they do not comply.

Keep the tone professional but firm. Include copies of your original cancellation notice and any confirmation emails you received. This formal demand often prompts a swift response because companies know that CASE complaints create regulatory headaches.

Step 2: file a complaint with CASE

If Internations does not refund you within 10 days of your demand letter, contact the Consumers Association of Singapore directly. CASE provides free mediation and can investigate your complaint at no cost. Visit www.case.org.sg or call their hotline to submit your case.

When you file your complaint, provide CASE with copies of your purchase receipt, your cancellation notice, email correspondence with Internations, and your bank statement showing the charge. CASE will then contact Internations on your behalf and work to resolve the dispute.

Step 3: dispute the charge with your bank or credit card company

If CASE mediation does not resolve the issue within 30 days, contact your bank or credit card provider and request a chargeback or payment reversal. Explain that you cancelled within 14 days and were owed a refund that Internations refused to provide. Your bank can reverse the charge and recover your money directly, shifting the burden to Internations to dispute the reversal.

This nuclear option works, but it is best used only after CASE mediation has failed. Most companies comply once a bank chargeback is initiated.

Pricing and subscription tiers at Internations

Understanding what you are paying for helps you assess whether cancellation is the right choice and verify that your refund amount is accurate.

If you purchased a Premium membership at SGD 159 annually and cancel within 14 days, your full refund should be SGD 159. If you purchased on a monthly plan at SGD 14 per month, your refund should equal SGD 14 per month for the remainder of your billing cycle. Cross-reference your refund amount against this table to confirm Internations is not shorting you.

Should you cancel Internations or keep your membership?

Cancellation is right for you if any of the following apply to your situation.

You joined impulsively and have not attended any events or engaged with the community. You live in Singapore temporarily and do not plan to network with other expats. You have found better value networking options elsewhere. You cannot afford the membership fee. You are frustrated with the event quality, community engagement, or app functionality. You joined thinking it was free or significantly cheaper than it turned out to be. If any of these reasons resonate, cancellation is a legitimate choice and Tocancel supports your right to exercise it within 14 days.

Conversely, you might keep your membership if you have attended events and felt genuine value, if you are actively using the discussion forums and building professional relationships, if you plan to remain in Singapore for at least another year, or if the cost is manageable within your budget. This is your decision; Tocancel exists to ensure you can make it freely, without financial penalty or confusion.

Checklist for cancelling your Internations membership

Before you submit your cancellation, work through this checklist to ensure you have covered all bases and will not face surprises.

• Identify where you purchased your membership (website, Apple App Store, Google Play Store)
• Calculate the number of days since your purchase; confirm you are within 14 days if seeking a refund
• Note your membership ID, email address, and the amount you paid
• Take a screenshot of your current account page showing your active subscription
• Compose your cancellation request citing your 14-day withdrawal right
• Submit your cancellation through your purchase channel (website, app store, or written email)
• Save or screenshot the confirmation page or email you receive
• If you do not receive acknowledgement within 5 business days, send a follow-up email
• Monitor your bank account or app store account for the refund over the next 21 to 28 days
• If the refund does not appear within 30 days, contact Internations again and then escalate to CASE

Working through this checklist takes 15 minutes and dramatically reduces your risk of cancellation failure or delayed refund.

How tocancel can help you stay on top of your subscriptions

Internations is one of many subscriptions that renew automatically and charge without clear notice. Tocancel has helped thousands of consumers cancel unwanted subscriptions, claim refunds, and take control of their recurring payments. Our guides break down the cancellation process for each service, highlight your consumer rights, and provide the official contact information you need to succeed.

If you are cancelling Internations or any other subscription, Tocancel is your trusted resource for clarity, legal accuracy, and peace of mind. Visit Tocancel.com to explore cancellation guides for hundreds of services, or return here anytime you need a refresher on your rights as a Singapore consumer.

Contact information for cancelling Internations

Use the contact details below to submit your formal cancellation notice and ensure Internations has received your withdrawal request.

Official Internations cancellation address:

Email: [email protected] or via the contact form at Internations.org

Formal written notice address: Available in your Internations account under Terms and Conditions. Internations may also accept cancellation notices via registered post to their registered office address in Germany, which is listed in their membership agreement.

When you contact Internations, always include:

• Your full name and membership email address
• Your membership ID (if visible in your account)
• The date you originally purchased your membership
• A clear statement: "I exercise my right of withdrawal under Section 246a EGBGB and request immediate cancellation and refund"
• The amount you paid and your original payment method

If you face any resistance or delays, Tocancel recommends copying your follow-up emails to CASE (www.case.org.sg) to signal that you are preparing to escalate. This often accelerates Internations' response and ensures your refund is processed without further friction.