Cancel Monkey: Step-by-Step Guide

How to cancel Monkey and stop paying for random video chats

What Monkey is and why you might want to cancel

Monkey is a social networking application that connects you with strangers for brief, spontaneous video conversations. The app itself is free to download, but premium subscription tiers and one-off boost purchases unlock bonus features such as ad removal, increased match frequency, and better profile visibility. If you've signed up for a paid plan and now want to step back, Tocancel is here to walk you through cancellation on every platform and protect your money in the process.

How the service works

Monkey pairs you with random users for short video sessions. The premise is social spontaneity: you chat, rate your match, and move on to the next person. Paid subscriptions remove advertisements, increase how often you connect with other users, and give your profile better visibility within the app ecosystem.

When cancellation makes sense

You might cancel because the service no longer fits your needs, you are unhappy with match quality, or you simply want to reduce recurring charges. Whatever your reason, Tocancel recommends acting quickly. The sooner you stop the subscription, the sooner your wallet recovers. Most users do not realise they can cancel mid-billing cycle and retain access until the current period ends.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services. You have the right to clear pricing, transparent cancellation terms, and truthful service descriptions.

What the law protects

The Consumer Protection (Fair Trading) Act prohibits unfair contract terms and misleading conduct. If Monkey buries cancellation steps, charges you without clear consent, or refuses to honour a legitimate cancellation request, you have grounds to escalate to the Consumers Association of Singapore (CASE). Tocancel encourages you to document all communication: screenshots of the app, emails, receipts. Keep these records before you cancel, in case you need to prove your case later.

Your right to cancel

You have an unconditional right to cancel any subscription service at any time. While Monkey's stated policy does not offer refunds for the current billing period, the platforms through which you purchase (Google Play, Apple App Store) may grant refunds under their own policies. If Monkey or the platform refuses to act on a legitimate complaint, escalate to CASE for free mediation. Your legal position is clear: you own the decision to stop paying.

Subscription plans and pricing in singapore

Monkey offers tiered paid plans on the Singapore App Store. Below is a breakdown of the plans and current pricing in SGD so you understand what you are paying for.

Current pricing table

Tocancel has compiled the following pricing from the official Singapore App Store listing. Note that billing periods are not always clearly labelled in the app store; you must confirm the exact period (weekly, monthly, annual) before purchase or cancellation.

Important pricing notes

Always check the exact billing period before you commit to a purchase. App store listings sometimes show the price per period without emphasising whether it renews weekly, monthly, or annually. Tocancel recommends taking a screenshot of the plan details at purchase so you have proof of what you agreed to. This screenshot will protect you if there is a dispute later.

How to cancel Monkey on android (Google play)

Cancelling through Google Play is straightforward and stops future charges while preserving your access for the remainder of the current billing cycle.

Step-by-step cancellation on google play

1. Open the Google Play app on your Android device.
   • If you do not have the app, download it from the Google Play Store on your phone or tablet.
2. Tap your profile icon in the top right corner.
   • This is usually a circular icon with your initial or profile picture.
3. Select "Manage your Google Account" and then tap the "Subscriptions" tab.
   • If you are already signed in to Google Play, you may see "Payments and subscriptions" in the menu.
4. Find Monkey in the list of active subscriptions.
   • Scroll down if you have multiple subscriptions.
5. Tap Monkey, then select "Cancel subscription" and confirm.
   • Google Play will ask you why you are cancelling; you can provide feedback or skip this step.
6. Save a screenshot of the cancellation confirmation.
   • This proves to Tocancel or to CASE (if needed) that you successfully cancelled on the specified date.

What happens after you cancel on google play

Google Play stops charging you immediately. You will retain access to Monkey premium features until the end of your current billing period. After that date, your account reverts to free tier access. Check your email for a cancellation confirmation from Google Play; keep this email for your records.

How to cancel Monkey on iOS (Apple app store)

Cancelling through the Apple App Store follows a similar process and stops future charges while you keep access to premium features until your billing cycle ends.

Step-by-step cancellation on apple app store

1. Open the Settings app on your iPhone or iPad.
   • Settings is the grey icon with gears, usually on your home screen.
2. Tap your name at the top of the screen.
   • This opens your Apple ID menu.
3. Select "Subscriptions."
   • If you do not see this option, tap "iTunes & App Store" first, then scroll down and tap "Subscriptions."
4. Find Monkey in the list of active subscriptions.
   • Tap on Monkey to view your subscription details.
5. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask for a reason; you can provide feedback or continue without comment.
6. Screenshot the cancellation confirmation.
   • This proves to Tocancel or CASE (if needed) that you successfully cancelled on that date.

What happens after you cancel on apple app store

Apple stops charging you immediately. You will retain access to Monkey premium features until the end of your current billing period. After that date, your account reverts to free tier access. Check your email for a cancellation confirmation from Apple; keep this email for your records.

Refunds and what you can recover

Understanding your refund rights will help you know whether you can recover money after cancellation.

Refund policy from Monkey

Monkey's stated policy does not offer refunds for the current billing period after you cancel. This means if you cancel on day 1 of a monthly subscription, you forfeit the remaining 29 or 30 days. However, this policy may conflict with consumer protection law in Singapore if you can demonstrate that you did not receive the service you paid for or that the cancellation process was deliberately hidden.

Refunds from google play and apple

Both Google Play and Apple have their own refund policies, independent of Monkey's policy. You can request a refund within 48 hours of purchase through either platform by following these steps:

• On Google Play: Open the app, go to your profile, tap "Payments and subscriptions," find Monkey, and select "Report a problem."
• On Apple App Store: Open Settings, tap your name, select "Subscriptions," tap Monkey, and choose "Report a Problem."

If the platform grants a refund, the money will be returned to your original payment method within 5 to 10 business days. Keep your cancellation screenshot and any proof of the problem (such as the app crashing or not loading) to strengthen your refund request.

Escalation to CASE

If both Monkey and the app platform refuse a legitimate refund request, you can file a complaint with the Consumers Association of Singapore (CASE) at no cost to you. CASE will mediate between you and the company. Bring your screenshots, emails, receipts, and proof that you tried to resolve the issue directly. Tocancel recommends contacting CASE if you have been overcharged or if the service was not fit for purpose.

Common cancellation mistakes to avoid

Many people find themselves charged again after they thought they had cancelled. This frustration is avoidable if you take a few precautions.

Mistake 1: cancelling inside the app instead of on the app store

Some users try to cancel Monkey directly within the app. This does not work. You must cancel through Google Play or the Apple App Store because that is where your subscription and billing information are held. Cancelling inside Monkey may delete the app or log you out, but it will not stop the charges. Always use the app store.

Mistake 2: not confirming the cancellation date

After you cancel, the app store will show you when your subscription ends (your "expiry date"). Write this date down or take a screenshot. On the day after your expiry date, log back in and verify that you are no longer being charged. If you are charged after the expiry date, contact the app store immediately with your cancellation confirmation and your proof that you were overcharged.

Mistake 3: forgetting to remove your payment method

Cancelling the subscription does not automatically remove your credit card or payment method from the app store. Even though you will not be charged for Monkey again, your payment method is still on file. If you no longer wish to use it with any app store, remove it from your account settings. This prevents accidental charges from other apps or future subscriptions.

Mistake 4: ignoring confirmation emails

The app store sends you a cancellation confirmation email. Do not delete it. Keep this email in a dedicated folder for at least 12 months. If there is a billing dispute, you will need this email as proof that you cancelled on a specific date. Without it, you cannot prove your case to CASE or the app store.

After cancellation: what to expect

Once you cancel, several things happen in sequence. Understanding this timeline helps you stay in control.

Your access timeline

You can use Monkey premium features for the remainder of your current billing cycle. For example, if you pay monthly and you cancel on the 10th of the month, you keep premium access until the end of that month. After your billing cycle ends, your account automatically downgrade to free tier. You will lose ad removal, profile boost, and increased match frequency, but you can still use the app. You do not need to do anything; this happens automatically.

Your billing record

The app store keeps a record of your subscription and cancellation for your own reference. You can view this record at any time by returning to the subscriptions section of your app store account. This record is valuable if you need to dispute a charge or file a complaint with CASE. Tocancel recommends checking this record once a month for the first few months after cancellation, just to confirm that no new charges have appeared.

Your account and data

Cancelling your subscription does not delete your Monkey account or your match history. You can log back in at any time using your original username and password. If you wish to delete your account entirely, you must do this separately through Monkey's app settings or contact their support team directly. Cancelling the subscription and deleting the account are two different actions.

How to contact Monkey for disputes

If you encounter problems during or after cancellation, you may need to contact Monkey directly or escalate to CASE.

Escalation addresses for subscription disputes and legal notices

Monkey provides two contact addresses in its Terms of Service:

• For subscription cancellation or dispute notices: Use the address specified in Monkey's Terms of Service (verify this in your app settings under "Legal" or "Terms").
• For law enforcement or legal process requests: Use the address designated for legal matters in the Terms of Service.

If no Singapore-based address is listed, write to Monkey's parent company or use the contact form within the app. Document your outreach: keep copies of any emails, in-app messages, or letters you send. If Monkey does not respond within 14 days, escalate to CASE. Tocancel recommends sending dispute notices via email or registered mail so you have proof of delivery.

Escalating to CASE

If Monkey or the app store does not resolve your complaint within 14 days, file a complaint with CASE online at www.case.org.sg. You will need:

• Your subscription cancellation confirmation from the app store.
• Proof of any unauthorized charges after cancellation.
• Screenshots of the billing history or the app store listing.
• Copies of any emails or messages you sent to Monkey or the app store.
• Details of the amounts charged and the dates.

CASE will investigate for free and mediate on your behalf. This process typically takes 4 to 8 weeks. If you are overcharged, CASE can compel the company to refund you. Tocancel has helped thousands of consumers cancel subscriptions and recover money through CASE escalation.

Key takeaways for cancelling Monkey

You now have the knowledge and tools to cancel Monkey confidently. Here is what you must remember:

Why tocancel is your partner in cancellation

Cancelling a subscription should never be harder than signing up. Tocancel exists to empower you with clear, legally grounded information so you can take action without fear. Whether you are cancelling Monkey, challenging a hidden fee, or escalating to CASE, Tocancel provides the roadmap. You have consumer rights in Singapore, and Tocancel helps you understand and enforce them. Visit Tocancel.com to explore guides for hundreds of other services, find step-by-step cancellation instructions, and access templates for complaint letters. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money they should never have paid in the first place.