Cancel Mojo: Step-by-Step Guide

How to cancel Mojo in singapore and take back control of your payments

Understanding Mojo and which version you're paying for

Mojo operates as several distinct apps across Singapore's app marketplaces, and identifying which one you've subscribed to is your essential first step towards cancellation. The primary versions include a video story creation tool with templates, music and effects, and a separate AI-driven relationship coaching application. A music magazine variant also exists. Each carries different pricing structures, features and billing arrangements, so confirming which Mojo app you actually use prevents cancellation delays and confusion.

Most Mojo subscriptions charge through Apple App Store or Google Play Store rather than directly from Mojo itself. This matters significantly because your cancellation route depends entirely on which platform processed your payment. At Tocancel, we've guided thousands of Singapore users through this exact scenario, and the clarity you gain now will save you hours of frustration.

Mojo pricing across singapore variants

Where your Mojo subscription is actually managed

Your subscription lives on the platform where you completed the purchase. If you subscribed via your iPhone, Apple's App Store controls your billing and cancellation process. If you used an Android device, Google Play Store manages your subscription. Web-based signups route through Mojo's own account portal. This distinction is critical: cancelling in the wrong place leaves your subscription active and your card being charged.

Identifying your payment platform now prevents wasted cancellation attempts.

Your legal rights as a consumer in singapore

Singapore's Consumer Protection (Fair Trading) Act grants you specific protections when cancelling app subscriptions, even though many providers downplay these rights.

What the law guarantees you can do

You have the legal right to cancel within 14 days of your initial purchase for change of mind, provided you made the purchase through a distance contract (which all app store transactions are). You're also protected if Mojo fails to deliver the services as advertised, charges you incorrectly, or continues billing after you've explicitly requested cancellation. The Competition and Consumer Commission of Singapore (CCCS) enforces these protections and will investigate if Mojo ignores your consumer rights.

Your legal position is straightforward: Mojo must either cancel your subscription promptly or face regulatory action from CCCS.

Contract terms that may not be enforceable against you

If Mojo's terms attempt to exclude refunds for change of mind, lock you into automatic renewal without clear advance opt-in consent, or hide cancellation behind multiple unnecessary steps, these clauses may be unenforceable under Singapore law. Tocancel recommends documenting any refusal to refund or cancellation delays in writing, as this evidence strengthens a formal complaint to CCCS if the company refuses to cooperate.

Keep records of all cancellation requests and company responses.

How to cancel Mojo on iPhone and iOS devices

Cancelling Mojo on Apple's ecosystem requires you to access your subscription settings directly through the App Store, not through the Mojo app itself.

Step-by-step cancellation for iOS users

1. Open the App Store on your iPhone or iPad.
   • Look for the App Store icon on your home screen and tap it.
2. Tap the profile icon in the top right corner of the App Store.
   • This icon looks like a head and shoulders silhouette.
3. Select "Subscriptions" from the menu.
   • You'll see a list of all your active subscriptions on Apple devices.
4. Find and tap on the Mojo subscription you want to cancel.
   • Review the subscription name, billing date and renewal price before proceeding.
5. Tap "Cancel subscription" or "Cancel free trial" depending on your status.
   • Apple will ask you to confirm your reason for cancelling.
6. Confirm your cancellation by tapping "Confirm" or "Cancel subscription" in the final prompt.
   • Your subscription will end at the current billing cycle's expiration date, not immediately.

You'll receive an email confirmation from Apple within minutes of successful cancellation.

How to cancel Mojo on android devices

Android users cancel Mojo subscriptions through Google Play Store using a similar but distinct process from Apple's system.

Step-by-step cancellation for android users

1. Open Google Play Store on your Android device.
   • Tap the Play Store icon from your app drawer or home screen.
2. Tap your profile icon in the top right corner.
   • This displays your account menu options.
3. Select "Manage subscriptions" from the dropdown menu.
   • You'll see all subscriptions billed through your Google Play account.
4. Locate Mojo in your subscription list and tap on it.
   • Review the app name, plan type and next billing date before cancelling.
5. Tap "Cancel subscription" at the bottom of the subscription details screen.
   • Google may display a retention offer or ask why you're cancelling.
6. Confirm cancellation by selecting "Yes, cancel subscription" in the final confirmation screen.
   • Your access continues until the current billing period ends.

Google Play will send you a cancellation confirmation email with your new end date.

Cancelling Mojo through their web account portal

If you signed up to Mojo directly through their website rather than an app store, you'll cancel through their account management portal.

Web-based cancellation steps

1. Visit Mojo's official website or log into your account portal.
   • Use the same email address and password you created during signup.
2. Navigate to your account settings or subscription management section.
   • Look for tabs labelled "Billing," "Account," "Subscriptions" or "Membership."
3. Locate your active Mojo subscription in the list.
   • Verify the plan type, price and renewal date match your records.
4. Click the "Cancel subscription" or "Manage subscription" button.
   • Some services require you to click "Edit" first before showing cancellation options.
5. Follow the on-screen prompts to confirm your cancellation request.
   • Save or screenshot the confirmation number and date if provided.
6. Watch for a confirmation email from Mojo's billing system.
   • This email confirms your cancellation date and final billing cycle.

Request a cancellation confirmation email if you don't receive one within 24 hours.

Understanding your refund rights and timeline

Your refund eligibility depends on Singapore law, when you cancel and the service's current status.

When you're entitled to a refund

Under Singapore's Consumer Protection (Fair Trading) Act, you can claim a refund if you cancel within 14 days of purchase for change of mind. You're also entitled to refund if Mojo failed to disclose that subscription would auto-renew, charged you without clear consent, or the service is faulty or missing advertised features. If you cancel after 14 days, refunds depend on the service's own policy and whether you can prove breach of contract by Mojo.

Tocancel recommends always requesting a refund in writing when cancelling, because written requests create evidence if you need to escalate to CCCS later.

Processing timelines for singapore cancellations

App Store and Google Play Store typically process cancellations within one to three business days. Any refund to your original payment method takes five to ten business days after the cancellation is processed. Mojo's own portal may take longer, typically seven to fourteen business days. If your cancellation is confirmed but you're still charged at the next billing date, contact the payment platform immediately and report the continued billing to CCCS if the company refuses to reverse the charge.

Note your cancellation date and confirmation number so you can track whether billing stops as promised.

Common mistakes that delay your cancellation

Many consumers think they've cancelled successfully only to discover weeks later that charges continued-and that frustration is entirely avoidable.

The mistakes that trap most users

Cancelling within the Mojo app itself rather than through your payment platform is the most common error. The app's "cancel" button often just removes the app from your device; it doesn't stop the subscription. Assuming you've cancelled because you deleted the app is a dangerous assumption. Another frequent mistake is cancelling a free trial without confirming when the trial ends and when paid charges begin; you may cancel too late and still be charged. Finally, many users believe that disputing the charge with their bank is cancellation-it isn't, and banks often return the dispute as "authorized transaction," leaving the subscription active. Tocancel has seen users repeat charges for months because they took the wrong cancellation route.

Always verify your cancellation through your payment platform's confirmation email, not the Mojo app.

What to do after you've cancelled Mojo

Cancellation is only complete when you verify it; taking these final steps protects you from surprise charges.

Verification steps after cancellation

1. Check your email for a cancellation confirmation from Apple App Store, Google Play Store or Mojo.
   • This email confirms your end date and whether a refund is processing.
2. Log back into your payment platform one week after cancelling.
   • Verify the subscription no longer appears in your active subscriptions list.
3. Review your bank or credit card statement as your next billing date approaches.
   • Confirm no charge appears from Mojo, Apple or Google on or after your stated end date.
4. Save all cancellation confirmation emails and screenshots for twelve months.
   • These documents prove you cancelled if a dispute arises later.
5. If a charge appears after your confirmed end date, contact your bank immediately.
   • Request a chargeback and provide your cancellation confirmation as evidence.

Documenting everything protects you if Mojo or the payment platform disputes your cancellation claim.

Escalating a complaint if Mojo refuses to cancel

If Mojo or your payment platform ignores your cancellation request or continues charging you, Singapore law gives you a clear path to enforcement.

Filing a complaint with CCCS

If you've requested cancellation in writing and Mojo refuses to stop billing within 14 days, you can lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). Provide CCCS with copies of your cancellation request, confirmation emails and proof of unauthorized charges. CCCS investigates complaints under the Consumer Protection (Fair Trading) Act and can compel Mojo to refund you, cancel your subscription and pay compensation for any losses you suffered. At Tocancel, we recommend filing with CCCS only after you've given the company two written cancellation requests separated by at least seven days, because this shows good faith and strengthens your complaint.

CCCS takes billing disputes seriously and typically responds within 30 days of receiving your complaint.

Comparing cancellation routes to choose your best option

Your fastest cancellation depends on how and where you subscribed; this table clarifies which route applies to you.

The fastest cancellation uses your original payment platform (Apple, Google or Mojo's portal), not the Mojo app itself.

Checklist to confirm your cancellation is complete

Use this checklist after you've cancelled to ensure Mojo stops billing you immediately.

• Email confirmation received from your payment platform within 24 hours of cancellation.
• Subscription no longer appears in active subscriptions list when you log back in.
• Your stated end date is written clearly in your confirmation email.
• No charge appears on your statement on or after the end date.
• Screenshots or PDFs of all cancellation confirmations saved to your computer and backed up to cloud storage.
• Your cancellation reason documented (change of mind, not using service, financial reason) for your own records.
• Confirmation that any refund was received if you cancelled within 14 days of purchase.

Tick off each item before you consider your cancellation fully resolved.

Why users cancel Mojo and when to keep it

Understanding why others cancel helps you decide whether cancellation is right for your situation.

Reasons users cancel Mojo

Most users cancel because the app or service didn't deliver the promised results, features were incomplete or confusing, or they found equivalent free services elsewhere. Some cancel because the auto-renewal caught them off guard or they simply forgot they'd subscribed. Relationship coaching users sometimes cancel after completing the onboarding or finding that the AI-driven advice wasn't personalized enough. Video creation users often cancel once they've extracted the templates and effects they needed, as one-time purchases become cheaper than repeated monthly billing.

When you should keep your Mojo subscription

Keep Mojo if you actively use it weekly, the features genuinely help you, and the monthly or quarterly cost is sustainable within your budget. If you're still using the service after six months, that's a sign you've found real value. Some users keep subscriptions for specific events or projects (like creating content for a campaign), then cancel once the project ends. Tocancel recommends treating app subscriptions like gym memberships: if you use it, keep it; if you haven't opened it in four weeks, cancel it and redirect that money to something more valuable.

Cancelling is free and easy through Tocancel's guides, so reassess every quarter and cancel without hesitation if your priorities change.

Contact information for Mojo customer support in singapore

If Mojo disputes your cancellation or you need urgent assistance, use this contact information to reach their support team directly.

For most Mojo services in Singapore, customer support inquiries should be directed through the official contact channels listed on their app store listings or website. Mojo's support team typically responds to cancellation requests within seven business days when contacted through their in-app support or email support portal. If you cannot locate their support contact, check the Mojo app's "Settings" or "Help" section for current support email or live chat options. Alternatively, contact your payment platform's dispute team (Apple, Google or your bank) immediately if Mojo fails to respond to cancellation requests within 14 days.

Tocancel has helped thousands of consumers cancel app subscriptions in Singapore by providing clear, step-by-step guidance tailored to each payment platform. Your consumer rights are real and enforceable; you don't need Mojo's permission to cancel, only the correct platform and confirmation of success. Document your cancellation, verify that charges stop and contact CCCS if the company continues to bill you after you've cancelled in writing. Visit Tocancel.com for updated cancellation guides for Mojo and thousands of other services in Singapore-your rights are our priority.