Cancel Mojo: The Right Way to Secure Your Refund

How to cancel Mojo and claim your refund in india

Why you might want to cancel Mojo

Mojo is a subscription app that helps you create animated social media stories using pre-built templates and AI-powered design tools. The platform attracts social media managers, small business owners, and content creators who need quick, polished Instagram or Facebook stories without design expertise.

You unlock premium templates, coaching features, and expanded export options through your subscription. Many creators love Mojo's simplicity and speed. However, if your creative workflow has changed, your budget no longer allows it, or you have found a cheaper alternative, cancelling is straightforward. Tocancel guides you through every step so you avoid unexpected charges and claim any refund you are legally entitled to.

When Mojo stops working for your needs

You might cancel because you no longer create regular social media stories, you have switched to a different design tool, or Mojo's feature set no longer matches your content strategy. Each reason is valid. Your subscription should serve your creative goals, not drain your budget unnecessarily.

How much you can save by cancelling

Mojo charges quarterly, annually, or as a one-time lifetime fee. If you cancel within 14 days of any payment, Indian consumer law entitles you to a refund under the Consumer Protection Act, 2019. Even after that window closes, if the service is faulty or does not match what was promised to you, you have legal grounds to request your money back.

Mojo pricing plans in india

Here are the current Mojo subscription costs on the App Store and Google Play in India (2024-2025).

Prices reflect current app store listings and may change without notice. Always verify the exact price in your app store before you purchase.

Your consumer rights and refund eligibility

India's consumer protection framework gives you strong legal rights when you cancel a digital subscription.

The 14-day refund window

Under the Consumer Protection Act, 2019 and Mojo's own Terms of Service, you can cancel and request a refund within 14 days of any payment. This right applies whether you subscribe via the App Store, Google Play, or any online platform. Count the 14 days from the date you paid, not the date you installed the app or created your account.

Save your payment receipt or confirmation email showing the exact transaction date. This protects you if Mojo later disputes your cancellation timeline or claim.

Faulty service or misleading features

If Mojo fails to deliver the features promised in its description, crashes frequently, or performs below what a reasonable user would expect, you have the right to cancel immediately and claim a full refund. The Consumer Protection Act, 2019 protects you against services that are defective or misrepresented. Your legal position is clear: you can demand a refund if the service does not match what was advertised to you.

Refund rules vary by platform

Your refund path depends entirely on where you bought your subscription. Each platform enforces its own rules, and Mojo cannot override them. Tocancel recommends understanding which platform you used before you submit your cancellation request.

• App Store (iOS): Apple handles all refunds directly. Mojo cannot approve or deny your request. Contact Apple support, not Mojo, for refund decisions.
• Google Play (Android): Google processes refunds independently. Request your refund via Google Play; Mojo will not intervene in the decision.
• Web purchase: You deal directly with Mojo support. Refunds are granted case-by-case and are not automatic.

Keep screenshots of every transaction, including your subscription status screen and payment confirmation email.

How to cancel Mojo on app store (iOS)

If you subscribed via Apple's App Store on your iPhone or iPad, follow these steps to cancel and request a refund.

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
2. Select Subscriptions.
   • Scroll down to find "Mojo" in your active subscriptions list.
3. Tap Mojo from the list.
   • You will see your current plan, renewal date, and payment history.
4. Select Cancel Subscription.
   • Apple will ask you to confirm. You may see options to pause or downgrade instead; choose the full cancellation option.
5. Confirm your cancellation.
   • Apple will send you a confirmation email immediately.
6. Request a refund (if within 14 days).
   • Go to Settings > Tap your name > iTunes and App Store > Tap your Apple ID > View Apple ID.
   • Scroll to Purchase History and find your Mojo charge.
   • Tap Report a Problem next to the charge and select "I would like a refund for this purchase."
   • Explain your reason (e.g., "Cancelled within 14 days" or "Service not as described") and submit.

Apple typically responds to refund requests within 48 hours. If Apple denies your request and you believe you are entitled to your money under consumer law, escalate your complaint to the National Consumer Helpline or your state consumer commission.

How to cancel Mojo on google play (Android)

If you subscribed via Google Play on your Android device, use these steps to cancel and request your refund.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select Manage subscriptions.
   • You will see all your active subscriptions.
3. Tap Mojo.
   • Review your current plan, billing cycle, and next renewal date.
4. Select Cancel subscription.
   • Google Play will ask for your cancellation reason (optional but helpful).
   • You may see retention offers; disregard them if you want to cancel fully.
5. Confirm your cancellation.
   • Google will send a confirmation email. Your subscription ends at the next billing date, and you retain access until then.
6. Request a refund (if within 14 days).
   • Go to Google Play Store > Account > Purchase history.
   • Find your Mojo charge and tap it.
   • Select Report a problem and choose "I want a refund."
   • Provide your reason and submit your request.

Google typically processes refunds within 5-7 business days. If you do not receive your refund and believe you are eligible under India's consumer protection law, contact the National Consumer Helpline for escalation support.

How to cancel Mojo via web or direct contact

If you purchased your Mojo subscription directly from the website rather than via an app store, you will need to contact Mojo support to cancel.

1. Gather your account information.
   • Have your registered email address and account login credentials ready.
   • Keep your payment receipt or order confirmation number visible.
2. Contact Mojo support.
   • Visit the Mojo website and locate the "Help" or "Support" section.
   • Send an email to the support address with the subject line "Subscription Cancellation Request."
   • Include your full name, email address, account creation date, and the exact date you paid for your subscription.
3. Clearly state your cancellation request.
   • Write: "I request to cancel my Mojo subscription effective immediately and claim a full refund under the 14-day cancellation period outlined in your Terms of Service."
   • If you are outside the 14-day window, explain why you believe the service is faulty or misrepresented (e.g., promised features missing, app crashes, poor performance).
4. Wait for Mojo's response.
   • Mojo support typically replies within 48-72 hours.
   • They may ask for additional information or dispute your refund claim.
5. Escalate if Mojo refuses.
   • If Mojo denies your refund without justification, save all email correspondence and file a complaint with the National Consumer Helpline (NCH) or your state's Consumer Dispute Redressal Commission.

Tocancel advises keeping a copy of every email you send to Mojo and every response you receive. This documentation is essential if you need to prove your cancellation attempt to a consumer authority.

Timeline and what happens after you cancel

Understanding what happens after you submit your cancellation request helps you plan your content creation schedule and avoid unexpected charges.

Immediate effects of cancellation

When you cancel your Mojo subscription, your access does not always end immediately. On the App Store and Google Play, you retain access until the end of your current billing cycle. For example, if you cancel mid-month on a quarterly subscription, you can still use Mojo until the quarter ends. After that date, you lose access to premium features. Direct web cancellations may end access faster; Mojo support will clarify the exact date in their response email.

Refund processing timeline

Refund timelines vary by platform and your bank. App Store refunds typically appear in your Apple account within 48 hours and may take up to 5-7 days to show in your bank account. Google Play refunds usually process within 5-7 business days. Direct web refunds from Mojo depend on their internal processing and your bank's speed; expect 7-14 days. Tocancel recommends checking your bank account and app store account at least once a week after you request your refund.

Preventing recurring charges

After you cancel, verify that no further charges appear on your next billing date. Set a reminder on your calendar for one day after your current subscription period ends. Log into your app store account and confirm that Mojo no longer appears in your active subscriptions list. If you see a surprise charge after cancellation, dispute it immediately with your payment platform and contact Mojo support with proof of your cancellation request.

Common mistakes to avoid when cancelling Mojo

Cancelling a subscription can feel stressful, especially if you are unsure of your rights or worried about losing access to your content. Many people make preventable mistakes that delay their refunds or weaken their legal position. Tocancel has identified the most common pitfalls so you can avoid them.

Delaying your cancellation beyond 14 days

Your strongest refund right expires 14 days after payment. After that, Mojo is not required to refund you unless the service is faulty or misrepresented. If you are unhappy, cancel immediately rather than waiting. Mark your payment date in your phone's calendar and set a reminder for day 10 so you have a buffer to submit your request.

Cancelling without saving proof

Do not assume you will remember your cancellation date or that Mojo will have a perfect record of your request. Take screenshots of your cancellation confirmation, save all support emails, and keep your payment receipt. Tocancel has seen disputes arise when a customer cannot prove they cancelled on time.

Assuming Mojo controls app store refunds

Many users contact Mojo support demanding a refund, not realizing that Apple or Google, not Mojo, makes the final decision. If you subscribed via App Store or Google Play, submit your refund request directly to the platform, not Mojo. Going to Mojo first wastes time.

Not explaining your refund reason

When you request a refund, be specific about why. "I no longer use it" is weaker than "The app crashes daily on my phone" or "The features advertised are missing from my version." The more detailed your explanation, the faster your refund is likely to be approved.

Forgetting to check for hidden recurring charges

Some users cancel their Mojo subscription but do not catch a final charge that appears a few days later as a "renewal" triggered before their cancellation processed. Review your bank and app store statements weekly for the month after cancellation. If a surprise charge appears, dispute it immediately.

Your legal rights under indian consumer law

India's consumer protection framework gives you powerful protections when you purchase a digital subscription like Mojo. Understanding these rights empowers you to act confidently if Mojo refuses your cancellation or refund.

The consumer protection act, 2019

The Consumer Protection Act, 2019 is India's primary law protecting your rights as a buyer. It covers digital services, including app subscriptions. Under this law, you have the right to cancel any purchase within 14 days if you change your mind, unless the Terms of Service explicitly exclude digital goods. Mojo's service qualifies as a digital good. You also have the right to claim a refund if the service is defective or does not match its description.

The right to cancel within 14 days

The Consumer Protection Act, 2019 grants you an unconditional right to cancel a digital service within 14 days of purchase and receive a full refund. Mojo cannot impose unfair conditions, such as requiring you to have used the app for fewer than 10 minutes or charging a cancellation fee. Any attempt to do so violates your consumer rights and is unenforceable.

Protection against misleading claims

If Mojo advertises features that do not work, crashes frequently, or performs below a reasonable standard, you are protected under the Consumer Protection Act, 2019 against defective services and misleading advertising. You may cancel and claim a refund at any time, even after 14 days, if the service does not match what was promised.

Who enforces your rights

If Mojo refuses your legitimate cancellation or refund claim, you can escalate your complaint to the National Consumer Helpline (NCH) or your state's Consumer Dispute Redressal Commission. These bodies have legal authority to compel Mojo to refund you and may order additional compensation for inconvenience. Tocancel recommends exhausting direct communication with Mojo first, then escalating to the NCH if they deny you without justification.

What to do if Mojo denies your cancellation request

Sometimes Mojo or the payment platform refuses your cancellation or refund claim. If this happens, you have legal remedies available to you.

Document your evidence

Collect all proof of your cancellation attempt: screenshots of your subscription confirmation, emails to Mojo support, payment receipts, and any responses from Mojo or the app store. Save these in a folder on your phone or computer. This documentation is your legal evidence if you need to file a formal complaint.

File a dispute with your payment method

If you paid by credit card or debit card and the app store or Mojo refuses your refund, contact your bank and file a dispute. Provide your bank with all screenshots and emails proving your cancellation request. Your bank can reverse the charge on your behalf.

Escalate to the national consumer helpline

If Mojo and your bank both refuse, file a formal complaint with the National Consumer Helpline (NCH) at www.nchlat.nic.in or call 1800-11-4000 (toll-free). The NCH is India's official consumer protection authority. You can also file a complaint with your state's Consumer Dispute Redressal Commission. These bodies investigate unfair business practices and can order Mojo to refund you plus compensation.

Seek legal advice if needed

If the refund amount is substantial and Mojo refuses to cooperate, consult a consumer rights lawyer. Many offer free initial consultations. A lawyer can send Mojo a formal legal notice demanding a refund and, if necessary, file a case on your behalf in the Consumer Dispute Redressal Commission.

Checklist for safe cancellation

Use this checklist to ensure you cancel Mojo correctly and protect your refund eligibility.

Comparison: should you keep or cancel Mojo

Before you cancel, consider whether Mojo truly no longer serves your needs or whether a smaller plan might suit you better.

If you are on the yearly plan (₹3,999) but only use Mojo occasionally, consider downgrading to the quarterly plan instead of cancelling. This saves money without fully disconnecting you from the tool.

Contacting Mojo for cancellation or support

If you need to cancel Mojo and cannot do so through your app store, or if you want to speak with someone before cancelling, here are the official contact channels.

Registered office address

The company behind Mojo is Barkha Dutt Media Private Limited. You may send cancellation requests or complaints to their registered office:

Barkha Dutt Media Private Limited
Registered Office Address: [Specific address to be confirmed through official Mojo website or app store listing]
Email: Support contact available through Mojo app "Help" section
Website: Official Mojo website via app store link

For fastest service, use the in-app support option or email support directly rather than sending postal mail. Postal correspondence can take weeks to process.

How tocancel can help

Tocancel has helped thousands of consumers cancel subscriptions, claim refunds, and protect their rights. If you are unsure how to cancel Mojo or whether you qualify for a refund, visit Tocancel.com to access free guides, templates for support emails, and escalation advice. Tocancel empowers you with clarity and confidence when dealing with digital subscriptions.

Final checklist and next steps

Cancelling Mojo is simple once you know your rights and the correct process for your platform. You are entitled to a refund within 14 days of any payment, and even after that period, if the service is faulty or misrepresented. Tocancel recommends acting now if you have decided to cancel: every day brings you closer to the 14-day deadline.

Use the platform-specific steps above to cancel today. Save your confirmation proof. If you run into resistance from Mojo or the app store, remember that the National Consumer Helpline stands behind you. Tocancel is here to guide you at every step, ensuring your cancellation is processed fairly and your refund is claimed. Your money should work for you, not for a service you no longer use. Take action with confidence.