Cancel Mojo: The Right Way to Reclaim Your Budget

How to cancel Mojo and take control of your video editing budget in south africa

Understanding Mojo and why cancelling makes sense

Mojo is a subscription-based video editing platform designed for creators who need to produce animated social media content, reels and short videos quickly. The app runs on mobile devices and web browsers, offering templates, editing tools and AI-powered features to streamline your workflow. In South Africa, you can subscribe to Mojo Pro, Mojo Pro AI or Mojo Team, with monthly costs ranging from R149.99 to R599.99 depending on your plan.

If you have decided Mojo no longer fits your creative needs or your budget, you have the right to cancel at any time. This guide walks you through your options and helps you understand what happens after you stop paying. Tocancel exists to ensure you cancel with confidence and protect your money from unnecessary ongoing charges.

Common reasons creators cancel Mojo

You might cancel because you have found another editing tool that better suits your style, your content creation priorities have shifted, or the subscription cost no longer delivers value. Some users realise after the free trial ends that the Pro features do not justify the monthly spend. Others switch to free alternatives or use competing platforms. Whatever your reason, you have an absolute right to stop your subscription whenever you choose, and Tocancel is here to support that decision without friction or guilt.

Why understanding your subscription matters before you cancel

Before you take action, know exactly which plan you are paying for, how often you are billed (monthly or yearly), and when your next payment is due. This information determines your cancellation deadline and your eligibility for refunds under South African consumer law. Take a screenshot of your subscription details now so you have proof of what you paid and when, should you need it later.

Mojo subscription pricing in south africa

Your subscription cost affects how much money you stand to recover if you cancel early, especially on annual plans.

Current Mojo plans and what you pay

If you pay monthly, your commitment resets every 30 days. Annual plans offer a discount but lock you in for 12 months, meaning early cancellation may result in a refund claim under South African consumer protection law. Before you cancel, verify your exact plan and billing cycle in your account settings. This step takes two minutes and prevents disputes later.

How to cancel Mojo on your iPhone or iPad

If you subscribed through Apple's App Store, you can cancel directly from your iOS device in just a few taps.

Cancelling Mojo via the app on iOS

1. Open the Mojo app on your iPhone or iPad.
   • Tap the three-line menu icon (hamburger button) in the corner of the screen.
   • Look for "Manage My Subscription", "Settings" or "Account" - labels may vary slightly.
   • Tap the option that takes you to your subscription management page.
2. Select "Cancel Subscription" from the menu.
   • Read any final offer or warning message the app displays.
   • Tap "Confirm", "Cancel Subscription" or "Yes" to finalize the cancellation.
   • Do not tap "Restart" or "Renew" unless you change your mind.
3. Confirm the cancellation was successful.
   • You should receive an email from Apple within minutes confirming the cancellation.
   • Save this email - it serves as proof of cancellation if you need to claim a refund later.

If the app does not show a cancel button: Go to Settings on your iPhone, tap your Apple ID at the top, select "Subscriptions", find Mojo in the list, and tap "Cancel Subscription" there instead.

Critical reminder: Deleting the Mojo app does not cancel your subscription. You must use the official cancellation button in the app or through Apple Settings, otherwise your card will continue to be charged.

What happens to your Mojo account after cancellation on iOS

Your access to Mojo's paid features stops at the end of your current billing cycle. If you cancel mid-month on a monthly plan, you retain access until day 30. If you cancel an annual plan early, you may be entitled to a pro-rata refund of the unused months under the Consumer Protection Act, which Tocancel can help you claim. You can always reactivate your subscription later by resubscribing - cancellation is not permanent.

How to cancel Mojo on android devices

Android users who subscribed through Google Play can cancel using their device or a web browser.

Cancelling Mojo via google play on android

1. Open Google Play on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Manage subscriptions" from the menu.
   • Find Mojo in your active subscriptions list.
2. Tap Mojo to view your subscription details.
   • Tap "Cancel subscription" (or "Unsubscribe").
   • Follow the on-screen prompts and confirm your cancellation.
3. Check your email for a cancellation confirmation from Google Play.
   • Save this confirmation as proof that you cancelled on a specific date.
   • Your access continues until the end of your current billing period.

If you subscribed directly through the Mojo website rather than via Google Play, you will need to cancel through your Mojo account instead. Log in to your Mojo account on your device, navigate to "Account Settings" or "Billing", and look for the "Cancel Subscription" option there.

Timeline after cancellation on android

Your paid features remain active until your next billing date. On a monthly plan, this is typically 30 days from when you cancelled. No further charges will appear on your card after that date. Keep your Google Play cancellation email safe - it proves when you cancelled if a charge appears on your bank statement afterwards.

Cancelling Mojo on the web and via email

If you manage your Mojo subscription through a web browser or need to send a written cancellation request, you have multiple options.

How to cancel through your Mojo account online

1. Visit Mojo's website and log in to your account.
   • Go to Account Settings, Billing or Subscription Management (the exact location varies).
   • Look for "Manage Subscription" or "Cancel Subscription".
2. Click "Cancel Subscription".
   • Read any retention offers or exit surveys.
   • Click "Confirm Cancellation" or "Yes" to complete the process.
3. Save your cancellation confirmation.
   • Screenshot the confirmation page showing the date and time of your cancellation.
   • You may also receive a confirmation email - save that too.

Pro tip: If you cannot find a cancellation button on the web, your subscription may be managed through a third-party payment platform (Apple, Google Play or Stripe). In that case, cancel through the platform you used to subscribe, not through Mojo's website.

Cancelling Mojo in writing by email

According to Mojo's Terms of Service, you can request cancellation in writing and send it to their registered London address. While South Africa has no dedicated Mojo office, you can email your cancellation request to any support address listed on the Mojo website. Include your full name, email address linked to your account, subscription plan name, and the date you want the cancellation to take effect. Request written confirmation of cancellation by return email.

Important: Written cancellation via email is slower than using the app or web interface and may take 5-10 business days to process. Use this method only if the digital options fail or if you need a formal paper trail for a refund claim. Send your email as registered mail or use a tracked email service so you have proof of delivery, which strengthens any complaint to a consumer protection authority later.

Your consumer rights and south african consumer law

South Africa's Consumer Protection Act gives you powerful protections when cancelling subscriptions and claiming refunds.

Your legal position under south african law

The Consumer Protection Act (Act No. 68 of 2008) states that any agreement allowing unlimited or automatic renewal of a subscription must offer you the right to cancel on reasonable notice. Mojo's Terms of Service permit cancellation via the account interface or by written notice, which satisfies this requirement. This means you can cancel at any time without penalty, and you may be entitled to a refund of any prepaid fees for services not yet delivered - especially on annual plans.

If you paid for a full year upfront but cancel after three months, you have the right to claim a refund for the nine unused months. Mojo is not obligated to volunteer this refund; you must request it in writing, citing the Consumer Protection Act. If Mojo refuses, you can escalate to the National Consumer Commission (NCC), South Africa's official consumer protection authority, which has the power to investigate complaints and order refunds.

What to do if Mojo refuses to cancel or refund you

If you submit a cancellation request and Mojo fails to stop charging you within 30 days, or if they refuse a refund for an annual plan you cancelled early, document everything. Keep all emails, screenshots of your account, bank statements showing the charges, and your cancellation request. Write a formal complaint letter to Mojo referencing the Consumer Protection Act, Section 6 (right to cancel automatically renewable agreements) and demand a refund within 14 days.

If Mojo ignores your complaint, lodge a formal complaint with the National Consumer Commission (NCC) at [email protected] or visit their website. You can also contact your bank and request a chargeback on your card if fraudulent charges continue after you cancelled. Tocancel can guide you through this escalation process and help you draft a formal complaint letter that increases your chances of success.

Refunds and what to expect after cancellation

Understanding your refund eligibility protects your money and prevents disputes with Mojo.

Monthly plans and refund entitlement

If you cancel a monthly Mojo subscription, you are not entitled to a refund of the current month's payment because you retain access to all paid features until your next billing date. For example, if you cancel on day 15 of a 30-day cycle at R149.99, you keep access for the remaining 15 days. No refund is owed. Your next billing date simply never arrives.

Annual plans and pro-rata refund rights

Annual subscriptions are treated differently under the Consumer Protection Act. If you pay R499.99 upfront for a full year of Mojo Pro and cancel after four months, you have paid for eight months of unused service. You are entitled to a pro-rata refund equal to (8 months ÷ 12 months) × R499.99 = approximately R333.33.

To claim this refund, email Mojo's support address (or their London address, as listed in their Terms of Service) with the subject "Refund Claim - Annual Plan Cancellation". Include your account email, subscription plan name, the date you paid, the date you cancelled, and your bank account details or preferred refund method. Reference the Consumer Protection Act, Section 6, which entitles you to cancel automatically renewable agreements and receive a refund of prepaid amounts for services not delivered.

Mojo should process your refund within 14-30 days. If they do not respond within 30 days, escalate to the National Consumer Commission. Tocancel has helped thousands of consumers recover hundreds of rands in refunds by following this exact process.

How to check if a refund was applied to your account

If Mojo approved a refund, check your bank or payment method (Apple Pay, Google Pay, credit card) within 7-14 business days. Refunds can take up to 30 days to appear, depending on your bank. If no refund appears after 30 days, contact your bank and ask them to investigate. Provide your bank with proof of your cancellation request and Mojo's response. You can file a dispute with your bank if Mojo refuses to refund without valid reason.

Common mistakes to avoid when cancelling Mojo

Cancelling is straightforward, but a few missteps can leave you paying longer than intended or locked out of a refund claim.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Mojo from your phone does nothing to stop your subscription. Your bank card continues to be charged every month or year, even though the app is gone. The only way to stop billing is to use the "Cancel Subscription" button in the app, on your phone's settings (Apple or Google), or on the Mojo website. Always cancel first, then delete the app if you want to reclaim storage space.

Mistake 2: cancelling during a free trial but leaving payment details on file

If you were trialling Mojo for free and your trial is about to end, cancel before the trial period closes. If you do not cancel, your free trial automatically converts to a paid subscription and your card is charged. Even though you cancelled your free trial, Mojo may still charge you if you leave your payment method active. Remove your payment details from your account as well as cancelling the subscription itself.

Mistake 3: not keeping cancellation proof

Screenshots and emails are your only evidence that you cancelled on a specific date. If a surprise charge appears on your bank statement weeks or months later, you need proof that you cancelled. Many consumers lose refund claims because they cannot prove when they submitted their cancellation request. Before you click "confirm", take a screenshot of the cancellation confirmation page and save any follow-up confirmation emails from Mojo or Apple.

Mistake 4: assuming a refund will be automatic

Mojo will not refund an annual plan cancellation unless you ask. The company has no incentive to tell you that you are entitled to a pro-rata refund under South African consumer law. You must initiate the refund request in writing, clearly stating the dates you paid and cancelled, and citing your legal entitlement. Many consumers walk away from refunds simply because they do not realize they can claim them.

What happens to your account after you cancel

Your Mojo experience changes once cancellation takes effect, and understanding these changes prevents confusion or accidental re-subscription.

Access and data retention after cancellation

On the day your billing period ends, your access to Mojo's paid features stops. You can no longer open premium templates, use AI-powered editing tools, or export videos in high quality. Your account and any projects you created remain in Mojo's system, but you cannot edit or download them without reactivating your subscription. If you want to preserve your work, download or export your projects before your access expires.

Mojo typically retains inactive accounts for 12 months. After that, the company may delete your account and all associated projects. If you think you might return to Mojo in the future, download your project files now while your account is still active or within the grace period after cancellation.

Preventing accidental re-subscription

After you cancel, do not click any "Reactivate" or "Restore Subscription" buttons in the app, even if Mojo offers a discount to win you back. Clicking these buttons immediately restarts your billing, and you may be charged before you realize what happened. If Mojo sends you re-subscription offers via email, ignore them or mark them as spam. Your cancellation is final unless you deliberately choose to resubscribe.

Removing payment information from your account

Once your subscription ends, log in to your Mojo account and remove your saved payment method (credit card, PayPal, etc.). This extra step prevents Mojo from charging you if you accidentally click a purchase or upgrade button while browsing the app. You can always add a new payment method later if you decide to resubscribe.

Cancellation checklist for Mojo

Use this checklist to ensure you cancel correctly and protect yourself from disputes or surprise charges.

Comparing Mojo to similar video editing alternatives in south africa

If you are cancelling Mojo because another tool better suits your needs, know your options.

Popular alternatives to Mojo for social media content creators

Each alternative offers different strengths. CapCut is free and powerful, making it ideal if budget is your main concern. Adobe Express integrates with other Adobe tools if you already use Photoshop or Illustrator. Tocancel recommends trying the free versions of competing platforms before cancelling Mojo, so you confirm you prefer the alternative before losing access to your Mojo projects.

Contacting Mojo for cancellation support

If you encounter problems during the cancellation process, you may need to reach out to Mojo directly for assistance.

Mojo contact information and cancellation address

Mojo's Terms of Service state that written cancellation requests can be sent to their registered office at the London address. Since Mojo operates from the United Kingdom and does not maintain a South African office, all formal written cancellation or refund requests should be addressed to their UK headquarters. You can find the current registered address on Mojo's website under "Terms of Service" or "Legal".

For faster resolution, try contacting Mojo's support team through the app's help menu or their website. Email support typically responds within 3-5 business days. If support refuses to cancel your subscription or denies a refund claim, document the refusal and escalate to the National Consumer Commission (NCC), South Africa's consumer protection authority. The NCC has jurisdiction over complaints against companies that do business with South African consumers, even if they are based overseas.

Escalating to the national consumer commission if Mojo refuses to help

If Mojo ignores your cancellation request or refund claim, lodge a formal complaint with the NCC. You can file a complaint online at www.thencc.org.za or email [email protected]. Include copies of your cancellation request, any proof you have (screenshots, emails, bank statements), and a clear explanation of what Mojo refused to do. The NCC investigates for free and can order Mojo to refund you if your claim is valid under the Consumer Protection Act.

Summary: take control of your Mojo subscription today

Cancelling Mojo is straightforward when you follow the right steps and understand your rights as a South African consumer. Whether you cancel through the app, Google Play, Apple Settings, or by email, your key responsibility is to keep proof of the cancellation date. If you paid for an annual plan, claim your pro-rata refund by writing to Mojo within 30 days of cancellation, citing the Consumer Protection Act. If Mojo refuses, the National Consumer Commission will back you up.

You do not need to feel locked into a subscription that no longer delivers value. Your cancellation rights are legally protected, and your refund entitlement is real - but only if you claim it. Tocancel has guided thousands of South African consumers through cancellations just like yours, recovering refunds and protecting their money from unnecessary ongoing charges. Start your cancellation today using the steps outlined in this guide, save your confirmation, and reclaim your budget. Tocancel is here to support you if Mojo resists or if you need to escalate your claim to the authorities.