Cancel Mytimerewards: The Right Way

How to cancel Mytimerewards in singapore and reclaim your money

Understanding Mytimerewards and why cancellation matters

Mytimerewards is a points-based rewards programme that lets you accumulate credits through purchases, subscriptions and promotional offers. You can redeem these credits for vouchers, discounts and merchant benefits, but the service typically operates as an ongoing membership that charges you on a recurring basis.

The service reaches you through multiple channels: the MyTime website, mobile apps (Apple App Store and Google Play), and participating merchant locations across Singapore. Because Mytimerewards works across these different sales channels, your cancellation method and refund entitlement depend entirely on where you enrolled.

Many Singaporean consumers find themselves charged for a Mytimerewards membership they no longer use or actively want to stop. If recurring charges are draining your account without adding value, you have clear consumer rights that protect you. Tocancel is here to walk you through every cancellation option and ensure you take control of your subscription.

How Mytimerewards operates from singapore

Mytimerewards is operated by Webloyalty Sàrl, a company registered in Switzerland. For cancellation enquiries and correspondence, the company directs customers to a United Kingdom postal address. This cross-border structure means your cancellation request may take longer to process than domestic transactions, and understanding your Singapore consumer protections becomes essential.

Common reasons to cancel Mytimerewards

You might cancel if you no longer use the rewards programme, if charges appear on your account without your authorisation, if you want to downgrade to a free tier, or if you prefer a competing rewards service. Whatever your reason, acting quickly to halt future billing protects your finances and gives you better refund prospects. Tocancel recommends documenting your cancellation request in writing to create a clear audit trail.

Your consumer rights when cancelling Mytimerewards

Singapore's Consumer Protection (Fair Trading) Act is your primary legal shield when disputing subscription charges and cancellation disputes.

What the consumer protection (Fair trading) act protects

Under Singapore's Consumer Protection (Fair Trading) Act, any business offering a subscription service must act fairly and transparently. This means Mytimerewards must clearly disclose its cancellation terms, renewal dates, charges and conditions before you enrol. If the company charged you without clear consent, misled you about how to cancel, or made cancellation unreasonably difficult, you have legal grounds to dispute the charge and demand a refund.

Your legal position is straightforward: if Mytimerewards's cancellation process is unclear or deliberately obstructed, Singapore law sides with you. You can request a refund for charges incurred under unfair conditions, even if you did not cancel promptly.

Your refund rights across purchase channels

Your refund entitlement varies depending on where you bought your membership. If you enrolled via the MyTime website, you fall under Mytimerewards's own refund policy. If you subscribed through the Apple App Store, Apple's refund terms apply (typically 14 days from purchase for full refunds). If you signed up via Google Play, Google's refund window governs your claim (usually 48 hours). In-store or third-party merchant enrolments may carry separate terms. Check your original confirmation email or receipt to identify which channel processed your purchase, then request a refund through that channel first.

Escalation: when Mytimerewards refuses to refund

If Mytimerewards denies your refund request despite valid grounds, you can escalate to the Consumers Association of Singapore (CASE) or lodge a formal complaint with the Ministry of Trade and Industry (MTI). Tocancel advises that you gather all supporting evidence: transaction receipts, email confirmations, screenshots of misleading terms, and copies of your cancellation requests. CASE will mediate between you and the company at no cost to you.

How to cancel Mytimerewards: step-by-step methods

You have five distinct cancellation routes depending on where you enrolled.

Cancel through your MyTime account on the website

This is the fastest route if you enrolled directly on the MyTime website. Follow these steps in order:

1. Visit the MyTime website and sign in with your registered email and password
   • If you forgot your password, click the "Forgot Password" link and check both your inbox and spam folder for the reset email
   • Complete the password reset and return to the login page
2. Navigate to your Account Settings or Subscriptions section
   • This is typically labelled "My Account", "My Memberships" or represented by a gear icon in the top menu
3. Locate your active Mytimerewards membership in the list of subscriptions
   • If you hold multiple memberships, select the specific one you want to cancel
4. Click on the membership and select the option to cancel, disable auto-renewal, or unsubscribe
   • The button may read "Cancel Membership", "Stop Renewal" or "Unsubscribe"
5. Confirm your cancellation when prompted
   • The system may offer you a discount to stay; you can ignore this
   • You will receive an on-screen confirmation and a confirmation email
6. Save a screenshot of the confirmation page and forward the confirmation email to your personal records
   • This evidence protects you if the company later claims it never received your cancellation

After you complete these steps, your membership will no longer renew on the next billing date. Your access to rewards may end immediately or on the renewal date, depending on Mytimerewards's policy.

Cancel an apple app store subscription

If you enrolled through the Apple App Store, you must cancel through Apple's subscription management portal, not through the Mytimerewards app itself. Here is how:

1. Open the Settings app on your iPhone or iPad
   • For Mac users, open System Settings
2. Tap your name at the top of the Settings screen
   • This opens your Apple ID menu
3. Select "Subscriptions" (or "Media and Purchases" on older iOS versions, then tap "Subscriptions")
   • You will see all active subscriptions linked to your Apple ID
4. Find Mytimerewards in the list and tap on it
   • The entry will show your renewal date and the next billing amount
5. Tap "Cancel Subscription" and confirm
   • Apple will ask you to confirm your reason for cancelling; you can select any reason
6. You will receive an on-screen confirmation and an email from Apple confirming the cancellation
   • Save both for your records

After you cancel through Apple, your access to Mytimerewards will end on the renewal date. You will not be charged for the next billing cycle.

Cancel a google play subscription

If you signed up via Google Play on an Android device, you must cancel through Google Play's subscription settings. Follow these steps:

1. Open the Google Play Store app on your Android device
   • Alternatively, visit play.google.com on a web browser
2. Tap the profile icon in the top right corner
   • On the web version, click the account menu icon
3. Select "Manage subscriptions" (or "Subscriptions" on the web)
   • Google will display all your active subscriptions
4. Tap on Mytimerewards in the list
   • This opens your subscription details and shows your renewal date and charge amount
5. Tap "Cancel subscription" and follow the prompts
   • Google may ask your reason for cancelling; this is optional
   • You may see retention offers; you can ignore these
6. Confirm the cancellation
   • Google will send you a confirmation email
   • Screenshot the confirmation and save the email

Your Mytimerewards access will stop at the next renewal date. You will not be charged after cancellation is confirmed.

Cancel by contacting Mytimerewards in writing

If you cannot cancel through the website or app, or if you want a written record of your cancellation, contact Mytimerewards directly via post. This method is essential if you dispute a charge or if the company refuses to cancel through normal channels.

1. Prepare a cancellation letter that includes:
   • Your full name and email address registered with Mytimerewards
   • Your membership or account number (if you have it)
   • A clear statement: "I hereby request immediate cancellation of my Mytimerewards membership effective immediately"
   • The date of your letter
   • Your signature (if posting a physical letter)
2. Send your letter to the UK correspondence address listed at the end of this guide
   • Use registered or tracked mail so you can confirm delivery
   • Keep the tracking number and delivery receipt
3. Send a duplicate copy via email to any Mytimerewards customer service email address listed on their website
   • Include "Cancellation Request" in the email subject line
   • Request a read receipt so you have proof the company received your email
4. Wait 7-10 business days for a response
   • If you do not receive confirmation after 10 days, send a follow-up email
   • Reference your original request date and tracking number

Written cancellation creates an irrefutable audit trail. If Mytimerewards claims it never received your cancellation, you have registered mail proof and email read receipts to dispute this claim with CASE or the MTI.

Request a chargeback if cancellation fails

If Mytimerewards continues charging you after you cancel through all available methods, you have the right to dispute the charge with your bank or credit card provider. Contact your financial institution and request a chargeback or reversal of the unauthorized recurring charge. Provide your bank with copies of your cancellation requests, confirmation emails, and statements showing unwanted charges. Your bank will investigate and typically reverse fraudulent or unauthorized recurring charges within 30 days.

Pricing and billing cycles for Mytimerewards

Understanding Mytimerewards's pricing structure helps you calculate potential refunds and identify billing anomalies.

Check your account or confirmation email to find your exact renewal date and charge amount. If you are uncertain about your billing tier, log in to your Mytimerewards account and navigate to "Billing" or "My Subscription" to view the full details.

What happens after you cancel Mytimerewards

Cancellation does not happen instantly; there are specific timelines and access implications you should understand.

Immediate access and points

Once you cancel, your access to the Mytimerewards app and website depends on the cancellation method. If you cancel via the website or app, your membership typically ends on the next scheduled renewal date. If you cancel via written correspondence, the company must confirm your end date in writing. Any accumulated rewards points may become void if you do not redeem them before your membership expires. Tocancel advises that you redeem all available points before you submit your cancellation request.

Refund processing timeline

If you are entitled to a refund, processing times vary. Web-based refunds typically appear in your original payment method within 5-10 business days. Apple App Store refunds arrive within 5-7 business days. Google Play refunds take 5-7 business days. Bank chargebacks take 7-14 business days. If you do not see the refund after these periods, contact your bank or payment provider to confirm.

Confirming cancellation

Log in to your Mytimerewards account 48 hours after cancellation to confirm the membership no longer shows as active. Check that no new charges appear on your bank or credit card statement on the next renewal date. If a charge appears after you cancelled, contact your bank immediately and report the transaction as unauthorized.

Common cancellation mistakes to avoid

Cancellation can feel stressful, especially if you have been charged unexpectedly. Here are the pitfalls that slow refunds or prevent cancellation altogether.

Cancelling only through the app, not the payment provider

Many users cancel within the Mytimerewards app but forget to cancel through Apple App Store or Google Play if they subscribed via those channels. The app cancellation does not automatically stop the payment provider from charging you. Always cancel through the original payment channel: if you subscribed via Apple App Store, cancel there. If you subscribed via Google Play, cancel there. If you enrolled via the website, cancel via your account settings. Tocancel emphasizes that cancelling in one place does not cancel everywhere.

Cancelling on the wrong date

If you cancel after your renewal date has passed, you may have already been charged for the next billing cycle. Most refund policies allow returns only within 14 days of charge. Cancelling on the 20th day after a charge may be too late. Log in to your account immediately and check your renewal date. If you are near renewal, cancel now rather than waiting.

Not saving confirmation evidence

If you cancel and do not receive a confirmation email, or if you do not save a screenshot of the confirmation, you have no proof of cancellation. Always take a screenshot of on-screen confirmations and forward your cancellation confirmation emails to yourself or print them. If the company later disputes your cancellation, this evidence protects you in a dispute with CASE or MTI.

Accepting the "retention offer"

When you attempt to cancel, Mytimerewards may display discount codes or special offers. Do not click these if you genuinely want to cancel. Clicking them may restart your subscription or lock you into a new commitment. Close the pop-up and confirm your original cancellation request instead.

Not checking for connected services

Some users link their Mytimerewards account to partner merchants or connected loyalty programmes. Cancelling your Mytimerewards account does not automatically cancel linked services. Before you finalize cancellation, check whether you have linked any other accounts or merchant cards. Contact those partners separately if you want to disconnect.

Refund eligibility and dispute resolution

Not all cancellations automatically qualify for refunds. Understanding your specific entitlement protects your money.

When you qualify for a refund

You qualify for a refund if: the company charged you without your explicit consent; the cancellation terms were unclear or misleading before you enrolled; you cancelled within 14 days of the charge (for web-based and app store purchases); you cancelled before the renewal date and the company charged you anyway; or the company continued charging you after you cancelled. If any of these apply, Mytimerewards must refund the disputed charge.

How to request a refund

Contact Mytimerewards's customer service and state your refund request clearly. Provide your membership number, the charge amount, the charge date, and the reason. If the company refuses, escalate to CASE (Consumers Association of Singapore) or file a complaint with the MTI. Tocancel advises that you keep all correspondence in one folder and reference previous emails by date and subject line.

Why you should cancel Mytimerewards now

Delaying cancellation costs you money every renewal cycle. Here are the financial and practical reasons to act today.

Stop recurring charges immediately

If Mytimerewards is costing you SGD 4.99-19.99 per month and you no longer use the service, each month you delay costs you that amount again. Cancelling now saves you money starting with the next billing cycle. If you delay by four weeks, you lose another full month's charge.

Protect yourself from unauthorized charges

If charges appear without your authorization, the sooner you cancel, the shorter your exposure. Cancel now and file a chargeback dispute if necessary. The longer the unauthorized charges continue, the harder it becomes to prove you did not consent to the service.

Recover points before expiry

Rewards points often expire after your membership ends. Redeem all your accumulated credits before you cancel so you do not lose them. Once you cancel, those points vanish and cannot be recovered.

How tocancel helps you take control

Cancelling subscriptions should not require a law degree or hours of searching. Tocancel has helped thousands of consumers cancel unwanted memberships, recover refunds, and understand their rights under Singapore consumer law. Our team guides you through every step: identifying your cancellation method, drafting dispute letters, escalating to CASE if needed, and protecting your refund claim.

Whether you subscribed via the MyTime website, Apple App Store, Google Play, or a physical merchant location, Tocancel provides clear, proven steps to cancel without delay. We also help you recover refunds if Mytimerewards unfairly charged you or misled you about cancellation terms.

Contact information and escalation

If you cannot cancel through your account or the app, or if Mytimerewards refuses to honour your cancellation request, send written notice to the company's official correspondence address.

Mytimerewards cancellation address

Webloyalty Sàrl (trading as Mytimerewards)
Cancellation Department
PO Box [UK Address]
United Kingdom

Always use registered or tracked mail and keep your delivery receipt. Send a duplicate email to any customer service email listed on the Mytimerewards website.

Escalation contacts in singapore

If Mytimerewards refuses your cancellation or refund request, escalate to:

• Consumers Association of Singapore (CASE) - Free mediation service. Call 6100 0315 or visit case.org.sg to lodge a complaint.
• Ministry of Trade and Industry (MTI) - File a formal complaint at mti.gov.sg if CASE mediation fails.
• Your bank or credit card provider - Request a chargeback if the company continues charging after you cancel.

Tocancel's role in your cancellation

Tocancel consolidates all cancellation pathways, consumer rights, and dispute escalation steps in one place. Use Tocancel's guides to stay organized, track your cancellation timeline, and know exactly when and how to escalate if problems arise. Tocancel has helped thousands of consumers cancel effectively and recover refunds they thought were lost.

Summary and next steps

Mytimerewards charges your account on a recurring basis, but you have absolute power to stop those charges. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from unfair cancellation terms and unauthorized charges. You can cancel through your account, the Apple App Store, Google Play, or written correspondence. Each method takes minutes to initiate and typically stops your next charge.

If Mytimerewards refuses to cancel or continues charging after you request cancellation, you can dispute the charge with your bank, escalate to CASE, or file a complaint with the MTI. The law is on your side. Act today by cancelling through the method that matches where you enrolled. Tocancel stands ready to guide you through every step and support your refund claim if needed. Thousands of Singapore consumers have successfully cancelled Mytimerewards using the steps in this guide. You can too.