Cancel MyTimeRewards: The Right Way

How to cancel MyTimeRewards and stop unwanted charges in south africa

What is MyTimeRewards and why you might want to cancel

MyTimeRewards is a subscription-based shopping rewards programme that promises cashback offers, welcome bonuses and member discounts at participating retailers. You pay a recurring membership fee to access these benefits, and your subscription continues until you actively cancel it. The service operates under UK terms and conditions, but your rights in South Africa are protected by stronger local consumer law, which means you have leverage even if the provider tries to refuse your cancellation request.

How the membership charges work

When you sign up for MyTimeRewards, you agree to pay a recurring fee (typically monthly or annually, depending on your plan) to unlock shopping rewards. Your membership fee renews automatically on your billing date unless you cancel beforehand. Many members discover they never use the rewards frequently enough to justify the cost, or they forget the subscription exists until they notice recurring charges on their bank statement.

When cancellation makes sense

You should cancel MyTimeRewards if you no longer shop at the partner retailers, if the rewards you earn do not exceed your membership fee, or if you simply want to reduce recurring expenses. Cancelling stops all future charges immediately, though you will lose access to any pending rewards or cashback balances. The sooner you cancel, the sooner you stop losing money to a service you do not use.

Your legal rights under south african consumer protection law

South Africa's Consumer Protection Act (Act 68 of 2008) gives you strong legal rights when cancelling subscriptions, even though MyTimeRewards is a UK-based service. This means the company cannot hide behind foreign terms and conditions to deny you cancellation or a refund you are legally entitled to.

The 14-day cooling-off period you can claim

South African consumer law grants you a 14-day cooling-off period from the date you subscribe to MyTimeRewards. During this window, you have the right to cancel your membership and receive a full refund of any fees you have paid, without penalty and without having to provide a reason. This right exists whether you signed up for a free trial that converted to a paid membership or entered a paid subscription directly. If MyTimeRewards refuses to honour this cancellation right, you can escalate the complaint to the Consumer Goods and Services Ombud (CGSO), the national body that enforces consumer protection across South Africa.

Your protection after the cooling-off period expires

Once the 14-day window closes, you still have the right to cancel your membership at any time. South African consumer law requires that subscription services provide you with a simple, cost-free way to cancel whenever you wish. If the company makes cancellation deliberately difficult or charges you a penalty fee, that is a breach of your rights and grounds for a complaint to the CGSO or your provincial consumer protection office. Document every cancellation attempt and keep copies of all communications in case you need to prove the company acted unfairly.

How to cancel MyTimeRewards step by step

Tocancel recommends following the online method first, as it provides immediate digital proof of your cancellation request and is the fastest route to stopping your charges.

Cancel online (the fastest method)

Online cancellation gives you a timestamped record and takes just a few minutes to complete.

1. Log in to your MyTimeRewards account with your email address and password.
   • If you have forgotten your password, click the "Forgot password" link on the login page and follow the reset instructions sent to your email.
2. Navigate to your account settings or membership management section.
   • Look for a menu option labelled "My Account", "Settings", "Profile", or "Membership".
3. Find and select the "Cancel membership", "Manage subscription", or "End subscription" option.
   • Read any retention offers or warnings, but proceed if you are confident in your decision to cancel.
4. Answer any cancellation survey questions (optional).
   • The company may ask why you are leaving; you do not have to answer, but your feedback can help them improve.
5. Confirm your cancellation on the final page.
   • Take a screenshot of the confirmation page immediately and save it to your files.
6. Save or forward the confirmation email to yourself.
   • Do not rely solely on viewing it in your account; save it to a dedicated folder or email it to yourself as a permanent backup, since companies often delete account data after cancellation.

Once you complete this process online, your cancellation request is logged with a timestamp, and you have immediate proof to show the CGSO if the company refuses to honour it later.

Cancel by phone or live chat (if online method fails)

If you cannot access your account or the online cancellation option is broken, contact MyTimeRewards customer support directly.

1. Look for a phone number or live chat option on the MyTimeRewards website or in your confirmation emails.
   • Note the exact date and time you call or start the chat.
2. Tell the support agent clearly: "I want to cancel my MyTimeRewards membership immediately."
   • Do not let them convince you to pause instead of cancel, or switch to a lower tier; be direct and firm.
3. Ask for a cancellation reference number and the date your membership will end.
   • If they offer one, record it in writing along with the agent's name and the time of the call.
4. Request written confirmation of your cancellation via email.
   • Ask them to send a confirmation to your registered email address within 24 hours.
5. Save the chat transcript or write down the agent's name, date, time and exactly what was discussed.
   • This becomes your evidence if the company later claims you never cancelled.

Phone and chat cancellations are legitimate, but you must document them immediately since there is no automatic digital record unless the company emails you a confirmation.

Cancel by email (when you need a paper trail)

If you want a clear written record that the company received your cancellation request, email is your best option.

1. Find the customer support email address on the MyTimeRewards website or in your account emails.
   • Look for "[email protected]" or a similar address.
2. Write a clear, short email stating your intent to cancel.
   • Example: "I am writing to cancel my MyTimeRewards membership effective immediately. My account email is [your email]. Please confirm this cancellation within 24 hours."
3. Include your full name, account email address and the date of your request.
   • This makes it impossible for the company to claim they did not know which account to cancel.
4. Send the email from the address registered to your MyTimeRewards account.
   • This proves the request came from the account holder.
5. Keep a copy of the email you sent and any reply, no matter what the company says.
   • Save both to a dedicated folder as your proof of cancellation request.

Email cancellation creates a timestamped record that holds up in any complaint to the CGSO, so use this method if you are worried the company will pretend it never received your request.

What happens after you cancel your MyTimeRewards membership

Knowing what to expect after you hit cancel helps you spot problems early and take action if the company does not honour your request.

When your access stops and charges end

After you cancel, your MyTimeRewards membership should end on your next billing date or immediately, depending on the company's policy. You will lose access to your rewards account and any pending cashback balances that you have not redeemed. Your recurring membership fee should stop being charged on your next scheduled payment date; if it continues after cancellation, that is a breach of consumer law and grounds for a complaint to the CGSO.

Checking your bank statement after cancellation

Monitor your bank statement for the next two to three billing cycles to confirm that MyTimeRewards has actually stopped charging you. If you see a charge appear after your cancellation date, contact your bank immediately and ask them to dispute or reverse the transaction. You can also lodge a complaint with the CGSO, which can force the company to refund unwanted charges and pay you compensation for the inconvenience.

Refund rights and how to claim money back

Tocancel advises you to understand exactly what you are entitled to recover before you cancel, so you know whether to pursue a refund claim.

Refunds within the 14-day cooling-off period

If you cancel MyTimeRewards within 14 days of signing up, you are legally entitled to a full refund of any membership fees you have paid. This refund must be processed without penalty and without delay. If the company refuses to refund you and claims you forfeited your money, contact the CGSO and provide them with your proof of cancellation and the dates of your subscription and cancellation request.

Refunds after the cooling-off period

Once the 14-day window expires, South African law does not automatically guarantee a refund of your membership fee, even if you cancel. However, if you can prove that MyTimeRewards failed to deliver the rewards you were promised, or that the service was misrepresented at the point of sale, you may have grounds to claim a refund based on breach of contract. Contact Tocancel or the CGSO for guidance on whether your situation qualifies.

Unwanted charges after cancellation

If MyTimeRewards continues to charge you after you have cancelled, every charge after your cancellation date is an illegal transaction. Report it to your bank and ask for a chargeback or reversal. Then lodge a formal complaint with the CGSO, including your cancellation proof and all evidence of unauthorised charges. The CGSO can order the company to refund you and pay compensation.

Common mistakes to avoid when cancelling MyTimeRewards

Cancellation is straightforward, but small mistakes can leave you fighting with the company later. Avoid these traps so your cancellation sticks.

Not saving proof of your cancellation request

The biggest mistake members make is cancelling online, seeing a confirmation page, and then forgetting to screenshot it or save the email. If you cannot show the CGSO that you requested cancellation, the company can claim you never asked to cancel and that you owe all the charges. Always take a screenshot and save the confirmation email to your computer and email yourself a copy as a backup.

Confusing "pausing" with "cancelling"

Some subscription services offer a "pause membership" option to temporarily stop access without fully cancelling. If you click "pause" instead of "cancel", your account remains active and you will still be charged when the pause period ends. Read the options carefully and select "cancel membership" or "end subscription", not "pause" or "temporarily stop".

Letting the company keep your unused cashback balance

If you have accumulated cashback or rewards that you have not redeemed, some companies will let you lose that balance when you cancel. Before you cancel, log into your account and redeem any pending cashback to your bank account or as a discount on a final purchase. Once you cancel, you forfeit any unredeemed rewards.

Cancelling without checking your actual charges first

Before you cancel, check your last few bank statements to see exactly how much MyTimeRewards has been charging you. If the amount differs from what you expected, note it down and report it to the company and the CGSO. This helps you prove overcharging if it happens.

Refund and cancellation timeline

Pricing and membership tiers at a glance

MyTimeRewards typically operates on a fixed membership model; the exact fee depends on the plan you chose at sign-up. Check your confirmation email or account settings to see which tier you are on, as this affects your refund entitlement if you cancel within the cooling-off period.

How to lodge a complaint if MyTimeRewards refuses to cancel

If the company ignores your cancellation request or refuses to process it, you have formal legal channels to force them to honour your rights. Tocancel recommends escalating quickly rather than waiting.

Step one: demand a response in writing

Send a final email to MyTimeRewards support stating that you have requested cancellation and require written confirmation within 5 business days. Include your cancellation date and reference number (if you have one) and tell them you are keeping a record of all communications. Give them one last chance to comply before you escalate.

Step two: contact the consumer goods and services ombud (CGSO)

If MyTimeRewards does not respond or refuses to cancel, lodge a complaint with the CGSO. This is South Africa's independent consumer disputes resolution authority and they have the power to force companies to cancel subscriptions and refund members. You can lodge a complaint online at www.cgso.org.za or by post. Tocancel recommends gathering all your evidence first: proof of sign-up, all cancellation attempts, proof of charges, and any responses from the company.

Step three: contact your provincial consumer protection office

Many South African provinces have consumer protection offices that can also investigate complaints about subscription services. Contact your provincial government's consumer affairs office for additional support if the CGSO process is slow.

Address for written cancellation requests

Although online and email cancellation is faster and safer, MyTimeRewards does accept cancellations by post if you prefer a physical paper trail. Send your cancellation request to the address below via registered post so you have proof of delivery:

MyTimeRewards cancellation requests can be sent to the address listed in your membership agreement or account settings. If no postal address is provided on the website or in your confirmation emails, contact their support team and ask for the correct mailing address. Do not send payment or personal documents by post; email or online cancellation is always safer.

Key takeaway and your next step

You have the right to cancel MyTimeRewards at any time under South African consumer law, and if you cancel within 14 days, you are entitled to a full refund. The fastest way to cancel is online, but always save proof of your cancellation request by taking a screenshot and saving the confirmation email. If the company refuses to cancel or continues charging you after your request, escalate the complaint to the Consumer Goods and Services Ombud, which has the authority to force a refund and award compensation. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover lost money by following these steps, and you can do the same. Start your cancellation today by logging into your MyTimeRewards account and selecting the cancel option, or contact Tocancel for step-by-step support if you get stuck.