Cancel Omaze: Step-by-Step Guide

How to cancel Omaze and claim your refund in singapore

What Omaze is and why cancellation matters

Omaze is an online fundraising platform where you enter prize draws by making donations or payments. You choose a campaign that supports a named charity, pay an entry fee, and receive entries into a random draw for experiences, merchandise, or other prizes. A portion of your payment goes to the featured charity while Omaze retains administration and marketing costs.

You might decide to cancel for several reasons: you entered by mistake, you no longer wish to participate in future draws, or you want to stop recurring charges from draining your account. Whatever your reason, understanding your cancellation rights and the steps to take control of your account is essential. Tocancel exists to guide you through this process with clarity and confidence, ensuring you recover any money you are entitled to.

How Omaze subscriptions work

When you join Omaze, you pay an entry fee in exchange for chances to win. If you opt for a subscription model, you will be charged on a recurring basis (typically monthly or per-campaign) until you actively cancel. Winners are selected by random draw according to published rules for each campaign. Your account continues to charge you automatically unless you take action to stop it, which is why many users forget about ongoing payments and later seek cancellation.

Why acting quickly on cancellation protects your wallet

Recurring subscription charges accumulate quickly, and Omaze will not halt your payments unless you formally request cancellation. Many Singapore consumers discover unexpected charges weeks or months after signing up, at which point they have missed the most favorable cancellation window. Understanding your rights and taking prompt action through Tocancel's guidance can prevent unnecessary losses and restore control over your finances.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services online, including from overseas platforms like Omaze. Your legal position is clear: you have the right to cancel certain contracts within a set timeframe and to request a refund if the service fails to meet the terms promised.

The 14-day cancellation right

Omaze's terms grant you a 14-day cancellation period from the date you subscribe. Within this window, you can request a full refund of your payment without penalty, provided you have not yet participated in a draw or received your entries. This 14-day window is your strongest negotiating position with Omaze. If you cancel within this period, submit your cancellation request immediately in writing to preserve your refund right. Tocancel recommends you keep a copy of your cancellation email and note the date and time of submission.

Protections after the 14-day period

After 14 days have passed, Omaze's standard policy does not guarantee a refund. However, Singapore's Consumer Protection (Fair Trading) Act allows you to claim compensation if you can demonstrate that you were misled about the terms, if material information was withheld, or if the service was not delivered as promised. If a draw has already occurred before your cancellation request, Omaze typically will not refund your payment because the charity allocation has already been finalised. Tocancel advises keeping detailed records of all transactions, emails, and screenshots of your account to support any dispute with Omaze or with the relevant consumer authority.

Methods to cancel your Omaze subscription

Your cancellation route depends on how you signed up and whether you set up recurring billing. The fastest method is usually through your Omaze account dashboard, but if you subscribed via an app store or linked your payment through a third party, you may need to cancel there instead.

Cancel directly through your Omaze account online

This is the quickest route if you signed up on the Omaze website using your email address and created an account. You can manage and cancel your subscription from your account dashboard in minutes.

1. Open your web browser and go to the Omaze website (omaze.com).
2. Sign in using your email address and password.
   • If you have forgotten your password, use the "Forgot password" link to reset it.
3. Navigate to your account settings (usually found in the top-right menu or under "My Account" or "Profile").
4. Look for "Manage Subscriptions," "Active Subscriptions," or "Billing & Payments".
5. Find the subscription you want to cancel and click the "Cancel" button or "Manage" option next to it.
6. Follow the on-screen prompts to confirm your cancellation. Omaze may ask why you are cancelling; you can skip this question or provide feedback as you choose.
7. Save or screenshot the cancellation confirmation page and note the date.

Cancel if you subscribed through apple app store or google play

If you set up your Omaze subscription through a mobile app via Apple App Store (iOS) or Google Play (Android), you must cancel through that platform, not through the Omaze website. Tocancel advises that the app store will handle your refund and subscription management separately from Omaze.

For Apple App Store (iOS):

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Tap "Subscriptions".
4. Find the Omaze subscription and tap it.
5. Tap "Cancel Subscription" and confirm your cancellation.
6. Note the cancellation date and save a screenshot for your records.

For Google Play (Android):

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Tap "Manage apps and device".
4. Tap "Manage".
5. Find Omaze and tap it.
6. Tap "Manage subscription".
7. Tap "Cancel subscription" and follow the prompts to confirm.
8. Save confirmation details for your records.

Cancel if you subscribed via PayPal or another payment method

If you linked Omaze to your PayPal account or another third-party payment service, you may also need to cancel the authorisation on that platform to prevent future charges. Tocancel recommends you do both: cancel through your Omaze account AND revoke the payment authorisation with your payment provider to ensure no further charges occur.

1. Log in to your PayPal account (or your payment provider's website).
2. Go to "Settings" or "Account" and look for "Connected apps" or "Authorised transactions".
3. Find Omaze in the list and click "Remove" or "Revoke access".
4. Confirm the removal and save a screenshot.
5. Then return to your Omaze account and cancel your subscription as described above.

Understanding cancellation timing and when charges stop

Knowing exactly when your charges will cease helps you verify that Omaze has processed your cancellation correctly. Different scenarios carry different timelines, so pay close attention to the timing of your request.

When does your subscription actually end

If you cancel mid-month, Omaze typically allows you to keep your account active until the end of your current billing cycle. This means you may be charged one final time if your next billing date falls before your cancellation takes effect. For example, if you cancel on the 15th of the month but your billing cycle renews on the 20th, you may see a final charge on the 20th before access terminates. Always check the confirmation email from Omaze to see your exact cancellation date and final billing date. Tocancel advises you monitor your bank or credit card statement for 30 to 45 days after cancellation to confirm no further charges have been applied.

Immediate access revocation versus billing cessation

Some platforms (including Omaze) may immediately revoke your access to the service upon cancellation, but billing may cease only at the end of your current cycle. Others stop both immediately. Your Omaze cancellation confirmation email will clarify exactly what applies to your account. If you see unexpected charges after the stated end date, this is grounds for a refund dispute through Tocancel's escalation process.

Refund eligibility and what to expect

Refunds from Omaze depend on timing and the status of any draws you entered. Understanding what you can realistically recover helps you set expectations and prepare evidence for any dispute.

Refunds within the 14-day window

If you cancel within 14 days of your initial payment and have not participated in a draw, you are entitled to a full refund under Omaze's stated terms. Omaze typically processes refunds within 5 to 10 business days from the date of your cancellation request, though your bank may take a further 2 to 5 business days to credit your account. Your money may appear as a credit to your original payment method (credit card, debit card, or PayPal account). If you do not see the refund within 15 business days, contact Omaze with your cancellation confirmation email and request a status update. Tocancel recommends keeping records of your cancellation request, the confirmation, and screenshots of your bank account showing when the refund arrives.

Refunds after the 14-day period

After 14 days have elapsed, Omaze is not obliged to refund your payment under its standard cancellation terms. However, if you can argue that the service was not delivered as advertised or that you were misled about key terms, you may still have grounds to escalate a refund claim. This requires evidence: copies of any misleading marketing emails, screenshots of false promises on the website, or documentation showing that a draw was cancelled or not conducted as promised. If Omaze refuses to refund you after 14 days, you can escalate your complaint to Singapore's Consumers Association or the Competition and Consumer Commission of Singapore (CCCS) with your evidence in hand.

Pricing and subscription tiers

Omaze charges vary by campaign and entry type. The table below outlines typical pricing structures you may encounter so you know what refund amount to expect.

Prices fluctuate based on campaigns and promotions. Always check your Omaze account or email confirmation to see exactly what you paid and the refund amount you should expect.

Common mistakes to avoid when cancelling Omaze

Many consumers unintentionally weaken their cancellation or refund claims by making preventable errors. Understanding what not to do protects your position and makes Tocancel's support more effective if you need to escalate.

Failing to keep cancellation proof

Your cancellation confirmation email is your legal evidence. If you delete it or lose track of the cancellation date, you will struggle to prove you cancelled within the 14-day window if Omaze later disputes this. Tocancel recommends you save your cancellation email, screenshot the confirmation page, and note the exact date and time. Keep these records for at least 12 months.

Cancelling through the wrong channel

If you subscribed through the Apple App Store but tried to cancel through the Omaze website, your cancellation may not register with the app store, and you will still be charged. Always cancel through the same platform where you originally subscribed. If unsure, contact Omaze support first to confirm the correct cancellation method for your account.

Not following up on recurring charges after cancellation

Assume nothing. Check your bank or credit card statement 30 to 45 days after your cancellation confirmation to verify that Omaze has stopped charging you. If a charge appears after your stated cancellation date, contact Omaze immediately with your cancellation confirmation email and demand a reversal. If Omaze refuses, escalate to your bank's dispute resolution team or to Tocancel for guidance on filing a formal consumer complaint.

Allowing the 14-day window to expire without acting

Once 14 days pass, your strongest consumer protection lever disappears. If you are uncertain about cancelling, act within the window and request a refund. You can always re-enter a draw later if you change your mind, but recovering money after 14 days is far more difficult. Tocancel advises setting a reminder on your phone if you are on the fence, so you do not accidentally miss this deadline.

What to do after cancellation

Cancelling Omaze is only half the battle. Verifying that charges have stopped and your refund has arrived ensures you have fully regained control of your account and money.

Verify your cancellation in your Omaze account

Log back into your Omaze account 24 to 48 hours after cancellation and check that your subscription no longer appears as "Active". If it still shows as active, contact Omaze support with your cancellation confirmation email and request immediate clarification. Tocancel recommends taking a screenshot of your account dashboard showing the cancellation status for your records.

Monitor your bank statement for refunds and future charges

Refunds from Omaze can take 5 to 10 business days to process, then a further 2 to 5 business days for your bank to credit your account. Monitor your statement weekly for 30 days. If a refund does not appear within 15 business days of your cancellation request, contact Omaze with proof of cancellation and ask for a status update. If you spot any charges from Omaze after your cancellation confirmation date, immediately dispute them with your bank or payment provider and copy Tocancel on any formal complaint for escalation guidance.

Report persistent issues to singapore's consumer authority

If Omaze refuses to cancel your subscription, continues to charge you after cancellation, or denies a refund you are entitled to, you have the right to lodge a formal complaint with Singapore's Consumers Association or the Competition and Consumer Commission of Singapore (CCCS). Tocancel can guide you through the complaint process and help you gather evidence. Provide the CCCS with your cancellation confirmation email, bank statements showing charges, any correspondence with Omaze, and a clear explanation of why you believe Omaze has violated your consumer rights.

Cancellation checklist

Use this checklist to ensure you complete every step and protect your interests throughout the cancellation process.

Escalation and dispute resolution

If Omaze refuses to cancel, continues to charge you, or denies a refund without legitimate reason, you have formal pathways to recover your money and hold the company accountable.

Contact Omaze support for resolution

Before escalating externally, give Omaze a fair chance to resolve your issue. Send a formal email to Omaze support (via their website contact form or support email) clearly stating your cancellation request, the date you attempted to cancel, and the refund amount you expect. Include your cancellation confirmation (if you have one) and a clear deadline (e.g., "Please process this refund within 7 business days or I will escalate to the CCCS"). Tocancel advises keeping a copy of this email for your records.

File a complaint with singapore's consumer authority

If Omaze does not respond within 7 to 10 business days or refuses to cancel or refund you, you can lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS) or Singapore's Consumers Association. Tocancel recommends including the following in your complaint: your original cancellation request email, Omaze's response (or lack thereof), your bank statements showing the charges and refund status, and a summary of your attempts to resolve the issue. The CCCS will investigate on your behalf and can pressure Omaze to comply with Singapore consumer law. Complaints to the CCCS are free and can be filed online at www.cccs.gov.sg.

Escalate to your payment provider or bank

If Omaze continues to charge you after your cancellation confirmation date, or if Omaze refuses to process a refund you are entitled to, you can dispute the charges with your bank or credit card issuer. Contact your bank's dispute or chargeback team and provide your cancellation confirmation email, the charges you are disputing, and an explanation of why you believe the charges are unauthorised or the service was not delivered as promised. Your bank can reverse the charges and prevent future transactions from Omaze. Tocancel encourages you to use this option if direct negotiation with Omaze fails.

Comparison: cancellation across platforms

Different entry methods have slightly different cancellation processes and timelines. This table helps you understand your specific options based on how you signed up.

Sending a formal cancellation letter to Omaze

If Omaze fails to cancel your subscription despite your online requests, or if you want a formal record of your cancellation for legal purposes, send a written letter to Omaze's UK correspondence address. This creates a documented paper trail and strengthens your position if you need to escalate to the CCCS or your bank.

Cancellation address

Send your formal cancellation letter to the following address:

Omaze Limited
[UK Correspondence Address]
United Kingdom

Your letter should include your full name, email address associated with your Omaze account, the date you initially subscribed, the amount you paid, your payment method, and a clear statement that you request immediate cancellation of your subscription and a full refund of any charges incurred after your cancellation request date. Send the letter via registered mail or tracked courier so you have proof of delivery. Tocancel recommends keeping a copy of the letter and the delivery receipt for your records. Omaze is legally required to respond to formal written notices within a set timeframe under UK and Singapore consumer protection law.

Key takeaway and next steps

Cancelling Omaze is straightforward if you act within the 14-day refund window and follow the correct method for your subscription type. You have clear rights under Singapore's Consumer Protection (Fair Trading) Act, and the CCCS enforces these rights if Omaze refuses to cooperate. Keep copies of every cancellation confirmation email, monitor your bank statement for 30 to 45 days, and escalate to your bank or the CCCS if charges continue after your cancellation date.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take control of their recurring payments. If you have cancelled Omaze and Omaze refuses to stop charging you or denies a refund, visit Tocancel at tocancel.com to explore formal escalation options, access templates for complaint letters, and connect with consumer advocates who can guide your next steps. You deserve to have your money back and your account closed for good. Start your cancellation today and protect your financial wellbeing.