Cancel Omaze: The Right Way to Stop Your Subscription

How to cancel your Omaze subscription in south africa: your complete rights guide

What Omaze is and why you might cancel

Omaze is an online fundraising platform that combines charitable giving with entry into prize draws. You enter by making a donation, and if you choose a recurring subscription, your donation renews automatically each month unless you cancel. The funds raised support charities, while Omaze covers operational costs.

Your subscription continues until you actively stop it. Many South African subscribers reach out to Tocancel because they no longer wish to participate, prefer donating directly to charity, or simply need to reduce their monthly expenses. Whatever your reason, you have clear legal rights to cancel at any time.

How Omaze subscriptions and entries work

When you create an Omaze account and choose a subscription plan, you agree to automatic recurring charges. Each charge grants you entries into the platform's prize draws. Winners are selected by random draw according to the platform's published rules.

Your subscription renews on the same date each month until you cancel. This automatic renewal means you must take deliberate action to stop the charges; Omaze will not stop billing you automatically.

Common reasons south african subscribers cancel

You might cancel if the monthly cost no longer fits your budget, you have not won a prize and lose interest, you prefer direct charitable donations without the entry mechanism, or you simply want to simplify your subscriptions. Tocancel recognises that subscription fatigue is real, and your decision to cancel deserves a straightforward process.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you strong protections when you enter into a distance contract like an Omaze subscription. Understanding these rights ensures you know exactly where you stand before you cancel.

The 14-day cooling-off period

Your legal position: you have the right to cancel any distance contract within 14 calendar days of signature and receive a full refund, no questions asked. This cooling-off period is a non-negotiable consumer right under the CPA.

To exercise this right, you must notify Omaze in writing within 14 days of your subscription start date. After 14 days, the cooling-off period closes, but your right to cancel does not disappear. If Omaze has already held a prize draw involving your entries, refund eligibility becomes more complex and depends on Omaze's specific terms.

Your unconditional right to cancel ongoing subscriptions

Even after the 14-day window closes, the CPA grants you the absolute right to cancel any recurring subscription at any time. Omaze cannot lock you in, demand early termination fees, or force you to continue paying.

When you cancel, Omaze must cease all charges immediately. They must confirm your cancellation in writing within a reasonable timeframe. If Omaze refuses to honour your cancellation request or continues billing after you have cancelled, you can escalate to the National Consumer Commission (NCC), South Africa's official consumer protection authority. Tocancel advises keeping all cancellation emails and proof of charges as evidence if you need to escalate.

How to cancel your Omaze subscription: your three main options

You have multiple cancellation routes depending on how you originally subscribed. Below are your three primary methods, listed in order of reliability.

Cancel directly through the Omaze website or mobile app

This is the fastest and most transparent way to cancel. Log into your Omaze account on the website or app, navigate to your account settings or subscription management section, and select the cancel or unsubscribe option. Omaze will display an immediate on-screen confirmation and send you a cancellation confirmation email.

1. Open the Omaze website or mobile app and log in with your email and password.
2. Navigate to your account settings or profile menu.
   • On web: look for "Account", "Settings", or "My Subscriptions" in the top menu or dropdown.
   • On mobile: tap your profile icon, then find "Subscription" or "Billing" settings.
3. Locate your active subscription and select the option to cancel, unsubscribe, or manage subscription.
4. Follow any prompts asking you to confirm your cancellation reason (optional).
5. Complete the cancellation. The page will confirm your subscription is now cancelled.
6. Check your email inbox (including spam folder) within 10 minutes for a cancellation confirmation from Omaze.

This method works for anyone who subscribed directly through Omaze's website or app. It generates an immediate digital record of your cancellation.

Cancel via email using the formal cancellation notice

If the online method fails, does not appear, or you prefer a written record, send a formal cancellation email to Omaze. This creates a paper trail that protects you and is essential if you later need to escalate a billing dispute.

1. Compose a new email with the subject line: "Cancellation Notice for Omaze Subscription".
2. Include the following details in the email body:
   • Your full name as it appears on your Omaze account.
   • The email address associated with your Omaze account.
   • Your account ID or user ID (if you know it; check your confirmation or billing emails).
   • A clear statement: "I hereby request cancellation of my Omaze subscription effective immediately. Please cease all recurring charges."
   • The date you are sending the email.
3. Send your email to Omaze's support address at: [email protected] (for direct support) or, for formal legal notices, their UK address: Omaze Ltd., Unit 3, 24 Nutford Place, London W1H 5YN, United Kingdom.
4. Keep a copy of the email in a folder or take a screenshot for your records.
5. Expect a confirmation email within 24-48 hours. If you do not receive one, follow up with a second email or use the online method as backup.

Email cancellation is especially important if Omaze's online system is not functioning or if you want irrefutable proof of your cancellation request. Tocancel strongly recommends this method if you have had any billing disputes in the past.

Cancel through your app store subscription settings

If you subscribed to Omaze through Apple App Store (iOS) or Google Play (Android), you must cancel through that platform's subscription management system, not through Omaze's website. Your payment method is connected to the app store, not directly to Omaze.

For Apple App Store (iPhone, iPad):

1. Open the Settings app on your device.
2. Tap your name at the top, then select "Subscriptions".
3. Find "Omaze" in the list of active subscriptions.
4. Tap "Omaze", then select "Cancel Subscription".
5. Confirm the cancellation when prompted.

For Google Play (Android):

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select "Subscriptions".
4. Find "Omaze" and tap it.
5. Select "Cancel Subscription" and confirm.

App store cancellations take effect at the end of your current billing cycle. You will retain access until that date, then it will end. This method bypasses Omaze's system entirely, so app store support handles your cancellation request.

Refunds, refund timelines, and what to expect after cancellation

Your refund eligibility depends on whether you are within the 14-day cooling-off period and whether a prize draw has already occurred. Tocancel explains the key scenarios below so you understand what to realistically expect.

Refunds within 14 days (cooling-off period)

If you cancel within 14 calendar days of subscribing, you are entitled to a full refund of all charges under South African consumer law. Omaze must process this refund within 14 days of receiving your cancellation notice.

Your refund will be returned to your original payment method. If you paid by credit card, the refund appears as a credit on your card statement within 5-10 business days. If you paid by bank transfer or digital wallet, the return can take 7-14 business days depending on your bank.

Refunds after 14 days

Once the 14-day cooling-off period has closed, Omaze's refund policy becomes more restrictive. If a prize draw has already taken place involving your subscription entries, Omaze typically does not refund past charges because you received the benefit of entry (even if you did not win). However, your cancellation still stops all future charges immediately.

If no draw has occurred and you cancel just before one takes place, contact Omaze to ask whether they will make an exception. Some companies offer partial refunds as a goodwill gesture, though they are not legally required to do so after day 14.

Future charges after cancellation

Once your cancellation is confirmed (whether online, by email, or through the app store), Omaze must not charge you again. If you see another charge after cancellation, contact your bank or payment provider immediately to dispute the charge. Tocancel recommends keeping your cancellation confirmation email for at least 90 days as proof should a dispute arise.

Common mistakes to avoid when cancelling

Cancelling can feel overwhelming, especially if billing disputes have already started. Many South African subscribers make preventable errors that delay their cancellation or cost them refunds. Here are the traps to sidestep.

Mistake 1: assuming your cancellation was successful without checking

Closing the browser tab or app after clicking "cancel" is not enough. Always wait for an on-screen confirmation message and check your email within 10 minutes for a confirmation email from Omaze. If you do not receive both, assume the cancellation did not process and try again using the email method.

Mistake 2: cancelling through the wrong channel if you subscribed via an app store

If you signed up through Apple App Store or Google Play, cancelling through Omaze's website will not work because Omaze does not manage your subscription; the app store does. You must cancel in the app store's subscription settings. Failing to do this leaves your subscription active and your card still charged.

Mistake 3: not requesting a refund explicitly within 14 days

Simply cancelling your subscription after day 14 does not automatically trigger a refund. If you believe you deserve a refund (for example, because you entered a draw and it was unfair), you must contact Omaze in writing and make your refund request clear. Tocancel advises referencing the CPA and your reasons in your email to increase the likelihood of a response.

Mistake 4: throwing away cancellation confirmation emails

Delete your cancellation confirmation after 90 days, not immediately. If Omaze charges you again after cancellation, you will need this email as proof that you cancelled. Store it in a dedicated folder or take a screenshot.

Pricing and what you have been paying

Below is a typical Omaze subscription pricing structure for South African subscribers. Your actual plan may differ, but this table shows the common entry tiers.

These are indicative charges and may vary by draw or campaign. Your invoice or subscription confirmation will show your exact monthly amount. If you have been charged inconsistently, request an itemised billing statement from Omaze and compare it against your bank statements.

After you cancel: what happens next

Cancelling is not the end of your relationship with Omaze; it is the beginning of your exit. Understanding what to expect helps you avoid surprises and catch any errors quickly.

Access to your account and entries

After cancellation, you retain access to your Omaze account and can view your entry history. However, you will not receive new entries in future draws. If a draw you entered closes before you cancel, and you have not won, your entries remain void.

Your account data (name, email, phone number) stays on Omaze's system unless you request account deletion. If you want your personal data removed entirely, email their support address and request deletion under South African privacy law (Protection of Personal Information Act, POPIA).

Monitoring your bank statement

Check your bank statement or credit card activity for 60 days after cancellation to confirm no further charges appear. If you see a charge after your confirmed cancellation date, contact Omaze immediately and then escalate to your bank to dispute the charge. Tocancel advises keeping your cancellation confirmation email visible for quick reference during this monitoring period.

If Omaze continues to charge you after cancellation

If you cancelled but charges continue, this is a breach of the CPA. Take these steps immediately: (1) request a refund from Omaze in writing, citing your cancellation date and the unauthorized charges; (2) contact your bank and dispute each unauthorized charge; (3) if Omaze refuses or ignores your request within 14 days, file a formal complaint with the National Consumer Commission (NCC) at www.ncc.org.za. The NCC can order Omaze to refund you and pay penalties for the breach.

Comparing cancellation methods: which option is best for you

All three methods work, but they suit different situations. Use this table to choose the right path for your circumstances.

Start with the online method if your account is accessible. If that fails, follow up with email. Use the app store method only if you actually subscribed through Apple or Google. Reserve the formal legal notice for disputes.

Your consumer rights summary and next steps

You have paid for an Omaze subscription and now you want out. South African consumer law is on your side. You can cancel immediately and stop all future charges. If you are within 14 days, you have a legal right to a full refund. If Omaze refuses, the National Consumer Commission will back your complaint.

Do not hesitate. Pick one of the three cancellation methods above, follow the steps, and confirm your cancellation in writing (email is fine). Keep your confirmation. Check your bank statement for 60 days. If problems arise, Tocancel has helped thousands of South African consumers escalate billing disputes and recover refunds when companies refuse to honour cancellations.

Your next action: log into your Omaze account right now and click cancel, or compose your cancellation email using the template in this guide. Tocancel is here to support your cancellation journey at every step.

Contact addresses for Omaze

Email support (general inquiries and cancellations):

[email protected]

Formal cancellation notice (UK address for legal notices under consumer protection regulations):

Omaze Ltd.
Unit 3
24 Nutford Place
London W1H 5YN
United Kingdom

If Omaze refuses your cancellation, escalate to:

National Consumer Commission (NCC)
Postal Address: P.O. Box 13078, Pretoria 0001, South Africa
Website: www.ncc.org.za
Complaint email: [email protected]

Tocancel remains your trusted guide for cancelling any subscription or recurring service. Our mission is to empower you with clear, legally grounded information so you regain control of your money and your inbox.