Cancel Reliant: The Right Way

How to cancel Reliant in singapore and reclaim your consumer rights

Why you might want to cancel Reliant

Reliant is a subscription-based service operated by Reliant SG Pte. Ltd., a Singapore-incorporated entity that offers governance, risk, and compliance (GRC) functionality on a monthly billing cycle. You may be considering cancellation for legitimate reasons: unexpected charges appearing on your statement, service features that do not match what was promised, or simply discovering that your business needs have changed.

Whatever your situation, you hold consumer rights in Singapore that protect you throughout the cancellation process. Tocancel understands that navigating subscription services can feel frustrating when information is sparse, and this guide will walk you through your options with clarity and confidence.

Common reasons customers cancel Reliant

Understanding your motivation for leaving strengthens your position if you later need to dispute a charge or request a refund. You might be experiencing unexpected billing, discovering that the platform does not deliver the functionality you expected, encountering poor customer support, or finding a more cost-effective alternative. Documenting your specific reason creates a record that will prove invaluable if Reliant resists your cancellation request.

The transparency problem with Reliant

Unlike major subscription platforms, Reliant does not maintain a publicly accessible help centre, published cancellation policy, or clear terms of service on a prominent website. This lack of transparency is itself a red flag under Singapore consumer law. However, this opacity does not strip away your legal protections; in fact, it strengthens your position when you escalate a complaint.

Your legal rights under singapore's consumer protection (Fair trading) act

Singapore law gives you explicit protections when you subscribe to or cancel any service, whether or not the company publishes a formal cancellation policy.

What the law guarantees you

The Consumer Protection (Fair Trading) Act prohibits misleading claims about subscription terms, hidden charges, and barriers to cancellation. Your legal position is clear: you have the right to receive clear information about costs and renewal dates before you pay; cancel your subscription through a straightforward process without unnecessary obstacles; receive a refund if the service was not delivered as promised; and protection against automatic renewal without your explicit, informed consent.

If Reliant refuses to process your cancellation or return charges you dispute, you can escalate to the Consumer Association of Singapore (CASE) or file a claim with the Small Claims Tribunal. Tocancel recommends saving all emails, payment receipts, screenshots, and timestamps of your cancellation requests to build a strong case if needed.

Why this matters for Reliant specifically

Because Reliant does not publish transparent terms, you can invoke these legal protections as direct leverage. If the company claims you cannot cancel or demands payment of alleged exit fees, respond by citing the Consumer Protection (Fair Trading) Act and warning escalation to CASE. Most companies will comply once they understand you know your rights.

Reliant's pricing structure and subscription plan

Below is the verified pricing for Reliant's main offering, displayed in Singapore Dollars for your reference.

Current subscription plan and monthly cost

Reliant's Per Site Plan is the primary offering available to Singapore customers. Depending on your payment method and account setup, additional platform fees or taxes may apply. Before you cancel, confirm the exact total you have been charged each month so you can calculate any pro-rata refund owed to you.

Hidden costs and billing transparency

Reliant does not openly disclose whether platform taxes, gateway processing charges, or compliance reporting fees are baked into your monthly bill or charged separately. This lack of clarity is a compliance concern. Before cancelling, log into your account and review your last three billing statements line by line to identify all charges. If you see unexplained fees, document them; they may support a refund claim if you escalate through CASE.

How to cancel your Reliant subscription

Tocancel recommends following these steps in sequence to ensure your cancellation is processed and documented correctly.

Step-by-step cancellation process

1. Log into your Reliant account using your registered email and password.
   • If you have forgotten your login, use the password reset function on the Reliant login page.
   • If you cannot access your account, contact Reliant support immediately and request account access restoration before proceeding.
2. Navigate to your account settings or billing section (often labelled "My Account", "Settings", or "Subscription").
   • Look for a link or button labelled "Cancel subscription", "Manage plan", or "Billing preferences".
   • If you cannot locate a cancellation option in your account dashboard, proceed to step 3.
3. If no self-service cancellation option is available, contact Reliant customer support directly via email.
   • Send an email to the support address listed on any Reliant invoice or communication you have received.
   • If no support email is available, visit the Reliant website and look for a "Contact Us" form.
   • State clearly: "I wish to cancel my Reliant subscription effective immediately" and include your account number or registered email address.
4. Request written confirmation of your cancellation in reply.
   • Do not accept a verbal cancellation; require email confirmation with the cancellation effective date.
   • Save this confirmation email for your records.
5. Confirm that no further charges will be applied after the cancellation date.
   • If your cancellation is effective mid-month, ask for a pro-rata refund of any unused subscription time.
   • If Reliant refuses a refund but continues to charge you, escalate immediately to CASE (details below).
6. Verify your cancellation by checking your next billing cycle.
   • Wait until the date after your cancellation was supposed to take effect and check your bank or credit card statement.
   • If a charge appears, contact Reliant immediately and escalate to CASE if the company does not reverse it within 5 business days.

What to do if Reliant makes cancellation difficult

If Reliant does not respond to your cancellation request within 5 business days, does not provide written confirmation, or claims you cannot cancel, escalate immediately. Contact the Consumer Association of Singapore (CASE) at 6100 0315 or visit www.case.org.sg to file a formal complaint. Provide CASE with copies of your cancellation request, all responses (or lack thereof) from Reliant, and your payment receipts. CASE will investigate and attempt to negotiate a resolution on your behalf.

Claiming your refund after cancellation

You may be entitled to a refund if you cancel mid-month or if Reliant continues to charge you after your cancellation date.

Pro-rata refund calculations

If your subscription renews on the 15th of each month and you cancel on the 5th, you have used 5 days of your 30-day cycle. Reliant should refund approximately 25 days worth of your monthly fee. For the S$378.57 monthly plan, this works out to roughly S$315.47 (25 divided by 30, multiplied by S$378.57). Request this calculation explicitly in your cancellation email.

Processing refund requests

Once Reliant confirms your cancellation, ask for your refund to be processed within 14 days. Singapore's Consumer Protection (Fair Trading) Act requires merchants to process refunds promptly. If Reliant does not return your money within 14 business days, contact your bank or credit card issuer and request a chargeback, citing "service not as promised" or "unauthorised recurring charge".

Disputing charges that appear after cancellation

If Reliant charges your account after your cancellation date has passed, treat this as an unauthorised transaction. Contact your bank immediately and report the charge as fraudulent or disputed. Most banks will reverse the charge within 5-10 business days while they investigate. Simultaneously, send Reliant a formal demand for a refund, citing the Consumer Protection (Fair Trading) Act and threatening escalation to CASE if payment is not received within 7 days.

What happens after you cancel Reliant

Cancellation is not the end of your responsibility; follow these steps to protect yourself after your subscription ends.

Checking for ongoing charges

For the first three billing cycles after your cancellation date, monitor your bank statement or credit card for any unexpected charges from Reliant or affiliated companies. Scammers sometimes use similar company names to re-bill cancelled customers. If you spot a suspicious charge, report it to your bank immediately and provide evidence of your cancellation confirmation email.

Requesting data deletion

Under Singapore's Personal Data Protection Act (PDPA), you have the right to request that Reliant delete or anonymise your personal data once your subscription ends. Send Reliant a formal data deletion request via email and request written confirmation of deletion within 30 days. If Reliant refuses without a valid reason, escalate to the Personal Data Protection Commission (PDPC).

Collecting evidence for complaints

If you are pursuing a refund dispute or filing a complaint with CASE, gather and organise all evidence now: your original subscription confirmation, all billing statements, your cancellation request email, Reliant's response (or lack thereof), bank statements showing charges, and any support correspondence. Store these in a single folder or email draft so you can provide them to CASE or the Small Claims Tribunal quickly if needed.

Common mistakes to avoid when cancelling Reliant

Many customers inadvertently weaken their position by overlooking these critical steps; you can avoid this by acting strategically from the start.

Not requesting written confirmation

If you cancel verbally or over the phone, Reliant can later claim you never cancelled at all. Always demand email confirmation with the cancellation date in writing. This single piece of evidence will protect you in any dispute with CASE or the Small Claims Tribunal.

Ignoring your bank statement after cancellation

Do not assume that because you cancelled, the charges have stopped. Reliant or its payment processor may continue billing through negligence or deliberately. Check your statement in the week after your cancellation date and report any unexpected charges to your bank within 30 days of the transaction.

Failing to calculate pro-rata refunds

If you cancel mid-cycle, you are legally entitled to a refund for the unused portion of your subscription. Do not let Reliant keep a full month's fee for 10 days of service. Calculate your refund beforehand and state the exact amount in your cancellation request so Reliant knows you are informed.

Not escalating quickly enough

If Reliant does not respond within 5 business days or refuses to cancel, do not wait and hope. Contact CASE immediately. The sooner you file a complaint, the stronger your evidence is and the faster CASE can intervene on your behalf.

Tocancel's checklist for cancelling Reliant

Use this checklist to confirm you have completed every essential step before considering your cancellation final.

Contacting Reliant and escalation contacts

Below are the channels you should use to reach Reliant and the authorities that will help you if Reliant does not cooperate.

How to contact Reliant customer support

Because Reliant does not maintain a widely publicised support contact, your best approach is to search your email inbox for any recent invoice or account notification from Reliant and reply to that email, or visit the Reliant website and complete any "Contact Us" form. State your name, account number, and cancellation request clearly. Request a response within 5 business days and keep your sent message for evidence.

Escalation: consumer association of singapore (CASE)

If Reliant ignores your cancellation request, refuses to cancel, or does not process a refund, file a complaint with CASE. You can reach CASE by phone at 6100 0315 (Monday to Friday, 9am to 6pm), visit their office at 170A Clementi Road, Singapore 129807, or submit a complaint online at www.case.org.sg. Provide CASE with all your evidence: cancellation emails, billing statements, and proof of your efforts to resolve the issue directly with Reliant. CASE will investigate and attempt to mediate a settlement for you at no cost.

Small claims tribunal (if CASE mediation fails)

If CASE cannot resolve your dispute and you are claiming less than S$10,000, you can file a case with the Small Claims Tribunal. Visit www.sct.gov.sg or call 1800 2255 529 for details on filing procedures and fees. The Tribunal will hear both your and Reliant's arguments and issue a binding decision. Tocancel recommends pursuing CASE first, as mediation is faster and less costly than Tribunal proceedings.

Personal data protection commission (PDPC) - for data deletion requests

If Reliant refuses your request to delete your personal data after cancellation, file a complaint with the PDPC at www.pdpc.gov.sg or call 6377 3131. The PDPC will investigate whether Reliant is complying with the Personal Data Protection Act.

Why tocancel recommends acting now

Subscriptions like Reliant are designed to renew automatically, which means every day you delay costs you money. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with companies that resist cancellation. Your consumer rights in Singapore are strong, but only if you assert them clearly and document your efforts.

The steps outlined above-logging in, sending a clear cancellation email, requesting written confirmation, and monitoring your statement-take less than an hour but protect you for months. If Reliant does not cooperate, CASE is free to use and has successfully resolved disputes like yours. You do not need a lawyer, you do not need to pay any fees, and you absolutely do not need to accept unauthorised charges on your account.

Visit Tocancel today to find guides for cancelling hundreds of other subscription services, compare refund policies, and learn your rights under Singapore consumer law. Whether you are cancelling Reliant or any other recurring charge, Tocancel is here to empower you to act with confidence and protect your money.