Cancel Simply Earth: Step-by-Step Guide

How to cancel Simply Earth and avoid hidden shipping costs in singapore

Why singapore customers cancel Simply Earth

Simply Earth is a monthly subscription service that delivers pre-measured essential oil ingredients and DIY recipes to craft your own home and personal care products. The service appeals to crafting enthusiasts who enjoy the hands-on experience of making natural blends at home. However, as a Singapore subscriber, you face costs that far exceed the advertised price.

Shipping and import duties transform an attractive USD 39.99-44.99 monthly box into a SGD 85-100 reality. Many customers cancel after their first or second shipment arrives and the full bill becomes clear. Others lose interest in the DIY hobby, discover cheaper local alternatives, or simply decide the service no longer fits their budget or lifestyle. At Tocancel, we understand these frustrations and are here to help you exit safely and recover any money you are owed.

Who cancels and when

Cancellation spikes occur when subscribers receive their first invoice showing shipping fees and GST charges that were not immediately obvious at checkout. Damaged or incomplete boxes also trigger cancellations, as do sudden currency fluctuations that make USD pricing even more expensive. Many Singapore customers cancel after calculating that local health and beauty retailers offer better value without the international logistics burden.

The sooner you act, the sooner you stop paying for a service that no longer serves you.

What you actually pay: pricing and hidden costs

Understanding the true cost of your subscription is essential before you cancel, because it shows whether you have grounds to dispute charges or claim a refund.

Breaking down the real costs singapore customers face

The prices in the table above do not include international shipping, which Simply Earth charges separately to Singapore addresses. You can expect to pay SGD 20-40 per box in shipping fees alone. If your shipment is selected for customs duty assessment by Singapore Customs, you will also owe GST (goods and services tax) on the full declared value of your goods. This can add another SGD 15-25 per box, depending on the item value and HS classification.

Currency conversion fees may also apply, depending on your bank or payment method. If you paid by credit card, your card issuer typically adds a 2-3% foreign exchange markup on top of the base USD price. All of these costs accumulate, which is why your final invoice often shocks you weeks after you placed the order.

Before you cancel, pull up your last three invoices and add up the true total you have paid. This number becomes your evidence if you need to escalate a dispute with Simply Earth or file a complaint with the relevant Singapore regulator.

Your consumer rights in singapore

Singapore law protects you as a consumer when buying from overseas companies, even though Simply Earth operates outside the country. These rights are your legal foundation for cancelling with confidence.

Consumer protection (Fair trading) act and the 14-day cooling-off period

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any distance contract (such as an online subscription) within 14 calendar days of purchase, provided Simply Earth clearly disclosed this cooling-off right at the point of sale. Many overseas retailers fail to show this notice clearly, which means you may still have the right to cancel and demand a refund even if you are beyond 14 days. Your legal position is strongest if you can show that the company did not clearly inform you of the cancellation deadline or failed to display the cooling-off notice prominently during checkout.

The law also requires that subscription charges be transparent, accurate and clearly communicated before you pay. If Simply Earth buried shipping costs in fine print, concealed duty risks, or made misleading claims about the final price, you have grounds to cancel and dispute any charges under unfair contract terms.

Reporting to singapore's consumer authority

If Simply Earth refuses to process your cancellation or denies your refund request, you can escalate to the Consumers Association of Singapore (CASE) or the Ministry of Health (which regulates some beauty and wellness products). CASE can investigate complaints about unfair trading practices and help you negotiate a settlement. They do not charge for this service, and your complaint is confidential. At Tocancel, we recommend documenting every communication with Simply Earth before you file a formal complaint, because regulators will ask to see the correspondence history.

Your rights are backed by law, and regulators exist to enforce them on your behalf.

How to cancel Simply Earth step by step

Cancellation method depends on whether you manage your subscription through the Simply Earth website, a third-party payment platform, or your credit card issuer. Follow the method most direct to your account.

Cancel through the Simply Earth website

1. Log in to your Simply Earth account using your registered email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email reset link.
2. Navigate to your account settings or subscription dashboard.
   • Look for a section labelled "My Subscription", "Manage Subscription", or "Billing".
3. Select the option to pause, skip, or cancel your subscription.
   • Simply Earth may offer a pause option (stop shipments for 1-3 months) before full cancellation. Choose "Cancel" if you want to end the subscription permanently.
4. Choose your cancellation reason from the dropdown menu.
   • Select "Too expensive", "Shipping costs are too high", or "Not using the product" to provide feedback.
5. Confirm the cancellation and save.
   • You should receive an email confirmation within minutes. Take a screenshot or save this email as proof of cancellation.
6. Request a refund if your next box has not shipped yet.
   • Reply to the confirmation email or use the "Contact Support" form to ask whether you are entitled to a partial or full refund for the cancelled month.

Cancel via your credit card or payment provider

1. Log in to your credit card provider's online portal or mobile banking app.
   • Look for sections titled "Recurring Payments", "Subscriptions", or "Manage Transactions".
2. Search for Simply Earth in your list of active merchant subscriptions.
   • Most major banks (DBS, UOB, OCBC, Maybank) allow you to view and cancel recurring charges from this menu.
3. Select the Simply Earth charge and choose "Cancel recurring payment" or "Stop this merchant".
   • Your bank will process the cancellation and typically send you a confirmation SMS or email within 1-2 business days.
4. Inform Simply Earth directly by email that you have cancelled the payment method.
   • Send a message to their customer service email stating: "I have cancelled the recurring payment for my Simply Earth subscription effective [date]. Please confirm that no further charges will be attempted."
5. Monitor your bank account for 30 days to ensure no further charges appear.
   • If a charge does appear, contact your bank immediately and request a chargeback or reversal.

Cancel by contacting Simply Earth customer support directly

1. Locate Simply Earth's customer service contact information on their website or in a previous email.
   • Look for an email address, live chat, or contact form.
2. Send a cancellation request email clearly stating your subscription details and request.
   • Use this template: "I wish to cancel my Simply Earth subscription effective [date]. My account email is [your email]. Please confirm cancellation in writing and advise on any remaining balance or refund."
3. Keep a copy of your email and any response for your records.
   • If you do not receive a response within 5 business days, Tocancel recommends escalating to your bank or filing a complaint with CASE.
4. If they offer you an alternative (skip a month, pause, or reduce frequency), decide whether this solves your problem.
   • If you want a full cancellation, reiterate: "I am requesting permanent cancellation, not a pause or skip."

Choose the cancellation method that offers you the most control and the clearest paper trail.

What happens after you cancel

Cancellation does not end immediately; Simply Earth still needs to process your request and confirm that no further charges will be taken.

Timeline for cancellation and refunds

Once you submit your cancellation request, Simply Earth typically processes it within 2-5 business days. If your next box has already shipped, you will still receive it (and will be charged or refunded depending on the company's policy). If your box has not yet shipped, you should not be charged for that month. Refunds, if granted, usually appear in your bank account within 5-10 business days, although currency conversion and international payment processing can add an extra 1-2 weeks.

Do not assume that silence means acceptance. Follow up with Simply Earth within one week if you do not receive written cancellation confirmation.

Refund eligibility and how to claim

Your refund eligibility depends on when you cancel relative to your next shipment date. If you cancel before the next box ships, you should not be charged for that month and should receive a refund for any pre-authorised charge. If the box has already shipped, you may need to refuse delivery or initiate a return to claim a refund. Shipping costs and duties are rarely refunded unless you can prove the box arrived damaged or incomplete.

To claim a refund, send Simply Earth a detailed email within 14 days of cancellation that includes:

• Your full name and account email address.
• The subscription plan you cancelled and the cancellation date.
• Screenshots or copies of invoices showing the amounts you were charged.
• A clear statement of the refund amount you are claiming and why.

If Simply Earth denies your refund, you have the right to dispute the charge with your bank or credit card issuer within 120 days of the transaction (this is your chargeback window). At Tocancel, we recommend attempting to resolve the issue directly first, but do not hesitate to escalate to your bank if the company is unresponsive.

Document everything: emails, screenshots, invoices, and cancellation confirmations. This evidence is your power if you need to prove your case later.

Common mistakes to avoid when cancelling

Cancelling a subscription can be stressful, especially when money is at stake. These pitfalls catch many people off guard, but you can sidestep them with awareness.

Not waiting for written cancellation confirmation

The biggest mistake is assuming your subscription has been cancelled because you clicked a button or sent an email. Simply Earth may lose your request, delay processing it, or ignore it altogether. Without written confirmation, you have no evidence that cancellation was requested, which makes it harder to dispute unexpected charges later. Always wait for an email confirmation that explicitly states your subscription has been cancelled and provides an effective date. If you do not receive this email within 5 business days, contact customer service again and escalate to your bank.

Cancelling through the website without also cancelling the payment method

Some customers cancel their subscription on the Simply Earth website but forget to cancel the recurring payment authorisation with their bank. This leaves a dormant payment method active, which means Simply Earth (or a scammer with your card details) could restart charges without your knowledge. Always cancel both the subscription and the payment authorisation at your bank to create a complete break.

Not reviewing your invoices before cancelling

Cancelling quickly feels good, but you miss the opportunity to identify and dispute phantom charges or currency overages that you might be able to recover. Spend 10 minutes reviewing your last two or three invoices before you cancel. If you spot an error, include it in your cancellation email as a refund claim. This strengthens your position if you need to escalate to Tocancel or CASE later.

Ignoring the cooling-off period window

Singapore law gives you 14 calendar days to cancel a distance contract from the date of purchase. If you are within this window and Simply Earth has not clearly disclosed it, you may have stronger refund rights. Always check your first order email for a cooling-off notice. If you do not see one, mention this in your cancellation request: "I did not receive a clear cooling-off notice, so I believe I retain cancellation rights under the Consumer Protection (Fair Trading) Act." This signals to the company that you know your rights and may prompt a faster refund.

Avoid these traps, and your cancellation will be straightforward and clean.

How to stay safe after cancellation

Your cancellation does not end the relationship entirely. You need to verify that no further charges occur and monitor your account for unexpected activity.

Monitoring your bank account

Set a reminder to check your bank statement for Simply Earth charges every week for the next 30 days. Many companies process cancellations slowly or fail to stop recurring charges immediately. If you see an unexpected charge, take a screenshot and contact your bank right away to initiate a reversal or chargeback. The sooner you report it, the faster your bank can act.

What to do if charges continue after cancellation

If Simply Earth continues to charge you after you have cancelled, your bank can usually reverse these charges through a chargeback process (also called a dispute). Contact your bank immediately and provide them with:

• Your cancellation confirmation email from Simply Earth.
• Screenshots of the unauthorised charges in your bank statement.
• Copies of any emails from Simply Earth acknowledging the cancellation.

Your bank will open an investigation and typically reverses the charge within 2-4 weeks while the dispute is pending. Tocancel strongly recommends reporting the issue to CASE at the same time, because repeated charges after cancellation may indicate a pattern of unfair trading.

Comparing your alternatives before you leave

Before you cancel, consider whether a pause or plan downgrade might meet your needs more cost-effectively than a full exit.

If you are unsure whether to cancel

If you are on the fence, try pausing your subscription for one month instead of cancelling immediately. This gives you time to decide whether the DIY hobby still interests you and whether the costs are justifiable. You can always cancel later, but if you cancel and change your mind, you will have to re-join and go through the signup process again. However, if you know for certain that you will not use the service, cancelling is the right choice because every delayed week costs you SGD 20+ in unexpected charges.

Make your decision now, and act within 48 hours to avoid paying for next month's box.

The Simply Earth corporate contact address

If customer service is unresponsive and you need to send a formal cancellation or dispute letter, use this registered address for Simply Earth (the corporate office listed for cancellation inquiries and formal complaints):

Simply Earth
[Corporate Office Address]
[City, State, Country]

Send cancellation letters via registered mail or email with read receipt. Keep copies of all correspondence. If Simply Earth does not respond to a formal letter within 14 days, file a complaint with CASE or your bank's dispute team.

Conclusion: take control of your wallet now

Cancelling Simply Earth is straightforward once you know your rights and follow the correct steps. You are not locked into a service that drains your bank account with hidden shipping fees and currency surprises. Singapore law gives you the right to cancel distance contracts within 14 days, and to dispute unfair charges if they continue after you have requested cancellation. At Tocancel, we have helped thousands of consumers cancel overseas subscriptions confidently and recover refunds they thought were lost. Your next step is to gather your invoices, choose a cancellation method, and send a clear written request to Simply Earth within the next 48 hours. The sooner you act, the sooner you stop paying and regain control of your money. Tocancel is here to support you through every step of the process, and if Simply Earth resists, you have CASE and your bank behind you. You have got this.