Cancel Simply Earth: Your Step-by-Step Guide

How to cancel Simply Earth in south africa and stop unwanted charges

What Simply Earth is and why you might want to cancel

Simply Earth is a US-based subscription service that ships monthly boxes of essential oils, blending supplies, and educational recipe guides directly to your door. If you've signed up and now want to exit your subscription, you're in the right place. Understanding your cancellation options and consumer rights is the first step toward stopping future charges and taking control of your account.

How Simply Earth subscription works

Simply Earth operates on three commitment tiers: a 1-month flexible plan, a 6-month locked plan, or a 12-month locked plan. Each month, you receive a curated box with essential oils, blending supplies, mixing bottles, and step-by-step recipe guides. The service ships internationally, which means as a South African customer, your boxes originate from the United States and arrive via international courier. You can manage your subscription directly on Simply Earth's website, or if you enrolled through Apple App Store or Google Play, your subscription is managed through those platforms instead. This matters for cancellation because the method you use to subscribe determines where you cancel.

Why cancellation timing matters for south african customers

South African customers face unique costs when subscribing to Simply Earth: currency conversion fees, international shipping charges, and potentially long delivery times. If you've decided the service no longer suits your needs or budget, cancelling immediately stops future charges and prevents unwanted boxes from piling up at your door. Delays in cancellation can result in unexpected ZAR charges on your bank statement, especially if your subscription renews before you submit your cancellation request. The sooner you act, the sooner you protect your finances and regain control of your account.

Your consumer rights under south african law

South African law gives you strong protections when purchasing from overseas companies like Simply Earth, even though the company is based in the United States.

Your cooling-off period and distance transaction rights

Under South Africa's Electronic Communications and Transactions (ECT) Act, you have a legal right to cancel any distance transaction within 7 days of receipt for goods, or within 7 days of agreement for services, without penalty or justification. Simply Earth's monthly boxes are classified as goods, so you can legally cancel within 7 days of receiving your first box. The law is clear: the seller must refund your payment in full within 30 days of your cancellation request, with no deductions, no store credit, and no exceptions. This is not a favour from Simply Earth; this is your legal entitlement. Your legal position is straightforward: you have the right to cancel, and the company has the legal obligation to refund you.

What to do if Simply Earth refuses to cancel or continues charging

If Simply Earth ignores your cancellation request, delays your refund, or continues billing you after you've cancelled, you can escalate your complaint to the National Consumer Commission (NCC). The NCC is South Africa's official consumer protection authority and has the power to investigate unfair practices, force refunds, and levy penalties against companies that violate consumer law. Keep copies of all your emails, cancellation confirmations, and bank statements showing charges. These documents are your evidence if you need to lodge a formal complaint. Tocancel recommends documenting every step of your cancellation attempt so you have a complete paper trail if disputes arise.

Simply Earth subscription pricing and plan details

Understanding what you're currently paying helps you calculate refunds and decide whether you truly want to cancel.

Current subscription plans and costs

What you'll see on your bank statement in ZAR

Your South African bank statement displays charges in South African Rand (ZAR), converted from USD at your bank's exchange rate on the transaction date. At current exchange rates (approximately 18-19 ZAR per USD), you'll typically see monthly charges ranging from approximately R810 to R855, depending on your plan. However, your bank may add international transaction fees on top of this amount, so check your bank's fee schedule to understand the total cost. These conversion and transaction fees are one reason many South African customers choose to cancel: the true monthly cost often exceeds what they initially expected. When you cancel, verify on your next bank statement that no further charges appear.

How to cancel Simply Earth based on your subscription method

Your cancellation method depends on how you originally signed up: directly on the Simply Earth website, through Apple App Store, or through Google Play.

Cancel if you subscribed directly on the Simply Earth website

1. Log in to your Simply Earth account on their website using your email address and password.
2. Navigate to your account settings or subscription management page.
3. Locate the "Manage Subscription" or "Cancel Subscription" option.
4. Select your reason for cancellation (optional, but recommended as feedback).
5. Confirm your cancellation request by clicking the final confirmation button.
6. Screenshot or save the cancellation confirmation page, including any confirmation number or message that states your cancellation is complete.
7. Send yourself a copy of this confirmation via email as a backup record.
8. Check your email inbox for a cancellation confirmation email from Simply Earth within 24 hours.

If you do not receive a confirmation email within 24 hours, contact Simply Earth's customer support directly via their website to confirm your cancellation was processed. Keep your screenshots and email confirmations for at least 90 days in case you need to dispute a charge.

Cancel if you subscribed through apple app store

1. On your Apple device (iPhone, iPad, or Mac), open the App Store app.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find Simply Earth in your active subscriptions list.
5. Tap on Simply Earth to open your subscription details.
6. Tap "Cancel Subscription" or "Edit Subscription".
7. Confirm your cancellation when prompted.
8. Wait for your confirmation message; Apple will display "Cancelled" status.

Take a screenshot of the cancellation confirmation page showing Simply Earth's status as "Cancelled". Apple sends a cancellation confirmation email to your Apple ID email address; check your inbox and spam folder. Your subscription will remain active until the end of your current billing cycle, after which charges will stop.

Cancel if you subscribed through google play

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Find Simply Earth in your list of active subscriptions.
5. Tap on Simply Earth to open your subscription settings.
6. Tap "Cancel subscription".
7. Choose your reason for cancellation (optional).
8. Confirm the cancellation by tapping the final confirmation button.

Google Play displays a confirmation message on screen and sends a cancellation email to your Google account email address. Check your inbox for this email within 1 hour. Your subscription will remain active until the end of your current billing period, then charges will cease.

What happens after you cancel and how to claim your refund

Cancelling your subscription does not automatically reverse past charges; understanding the refund process protects you from losing money.

Your refund eligibility and timeline

If you cancel within 7 days of receiving your first box, you are entitled to a full refund under the ECT Act. Simply Earth must process your refund within 30 days of receiving your written cancellation request. If you cancel after the 7-day window but still within your commitment period (on a 6-month or 12-month plan), Simply Earth may charge an early termination fee, depending on their terms. However, Tocancel recommends requesting a refund anyway and citing the ECT Act; many companies will honour the refund to avoid escalation to the National Consumer Commission. Keep all cancellation confirmations and communicate in writing whenever possible so you have documented proof of your request date.

Tracking your refund status

After you submit your cancellation request, monitor your bank account for the refund within 30 days. Refunds take time to process because the funds must travel from the US company back to your South African bank, often involving currency conversion. If 30 days pass and no refund appears, contact Simply Earth's customer support with your cancellation confirmation number and request a refund status update. If Simply Earth does not respond within 7 business days, escalate your complaint to the National Consumer Commission with copies of your cancellation request and proof of the charge. Tocancel recommends keeping a simple spreadsheet: the date you cancelled, your confirmation number, the amount you expect to be refunded, and the refund status. This helps you track progress and provides clear evidence if you need to file a formal complaint.

Common mistakes to avoid when cancelling Simply Earth

Cancellation can be stressful, especially when money is involved, but knowing these pitfalls helps you protect yourself and avoid setbacks.

Mistake 1: assuming cancellation happens automatically after one request

Simply Earth's cancellation process is not always instant. Submitting a cancellation request does not guarantee your subscription stops immediately, particularly if you cancel during a commitment period. Some companies delay processing to generate additional charges. Always request written confirmation of your cancellation and follow up if you do not receive one within 24 hours. Do not assume silence means your cancellation is complete.

Mistake 2: cancelling through customer service email instead of your account dashboard

Emailing customer support to cancel is slower and creates ambiguity about whether your request was received and processed. Always cancel directly through your account (website, Apple App Store, or Google Play) where the system generates an immediate confirmation. If you must contact customer support by email, send your request from the email address linked to your account and request a written confirmation reply. Keep the email chain as your documentation.

Mistake 3: not checking your bank statement after cancellation

The biggest trap is assuming your cancellation worked without verifying it on your bank statement. Some companies continue charging even after you cancel, counting on you to overlook the charge. Check your statement on the date your next billing cycle would have started. If a charge appears after you cancelled, contact your bank immediately to dispute it and provide your cancellation confirmation as evidence.

Mistake 4: throwing away your cancellation confirmation

Your cancellation confirmation is your legal proof that you requested to cancel. If a dispute arises, Simply Earth may claim they never received your request. Your confirmation email, screenshot, or confirmation number directly contradicts this. Store these documents in a secure folder (email, cloud storage, or printed copy) for at least 90 days after cancellation. Tocancel recommends keeping cancellation records for a full year in case refunds are delayed or disputed charges appear months later.

Mistake 5: paying a "cancellation fee" if Simply Earth suggests one

Under South African law, you have a right to cancel a distance transaction within 7 days with no penalties. If Simply Earth tells you there is a cancellation fee or early termination charge, challenge this politely but firmly. Cite the ECT Act and remind them that consumers have the legal right to cancel within 7 days penalty-free. If they refuse to honour this right, escalate to the National Consumer Commission. Do not assume you must pay a fee; that assumption may cost you money you are legally entitled to keep.

Checklist to confirm your cancellation is complete

Use this checklist to ensure your cancellation is fully processed and your account is properly closed.

• Received a cancellation confirmation message or email from Simply Earth or the app platform.
• Saved and backed up your cancellation confirmation number or screenshot.
• Cancelled before your next billing cycle renewal date.
• Checked your bank statement 1-2 days after cancellation to confirm no new charge appeared.
• Received a refund notification within 30 days (if eligible).
• Confirmed the refund amount matches your original charge (or the portion you are entitled to reclaim).
• Deleted your saved payment method from the Simply Earth website (optional, but recommended for security).
• Unsubscribed from Simply Earth marketing emails if you wish to avoid future re-engagement campaigns.

When to escalate: filing a complaint with the national consumer commission

If Simply Earth refuses to cancel, continues charging you, or delays your refund beyond 30 days, formal escalation may be necessary.

How to file a complaint with the NCC

The National Consumer Commission (NCC) investigates complaints about unfair consumer practices and can force companies to refund you or face penalties. You can file a complaint online at the NCC website or in writing. Your complaint should include your name, contact details, a clear description of what happened, copies of your cancellation requests and confirmations, bank statements showing the charges, and any communication with Simply Earth. The NCC does not charge you to file a complaint. Tocancel strongly recommends filing if the company refuses to honour your cancellation rights within a reasonable timeframe. The NCC has prosecuted companies that ignore consumer law; your complaint adds to their record and increases pressure on the company to comply.

Comparison: keep or cancel Simply Earth

If you are on the fence, this comparison helps clarify whether cancellation is the right choice for you.

How tocancel can help you manage cancellations

If you are subscribed to multiple services or struggle to keep track of cancellation deadlines and refund timelines, Tocancel simplifies the process. Tocancel has helped thousands of consumers cancel unwanted subscriptions, track refunds, and stand up to companies that ignore consumer law. Our guides cover cancellation steps for dozens of services, and our resources explain your rights under South African law so you never feel powerless when facing a company. Whether you are cancelling Simply Earth or any other subscription, Tocancel arms you with the knowledge, templates, and support to take confident action. Visit Tocancel today to access more cancellation guides, refund tracking tools, and consumer rights information tailored to South African customers.

Simply Earth contact information and cancellation address

If you need to escalate your cancellation request or file a formal complaint by mail, use the contact details below.

Corporate address for mail cancellation requests

If you cannot cancel online or through the app platforms, you may send a written cancellation request via post:

Simply Earth
USA-based corporate office
(Contact Simply Earth's website for current mailing address, as postal addresses change)

In your letter, include your full name, email address, account number (if available), the date you signed up, the date of your cancellation request, and a clear statement that you wish to cancel your subscription effective immediately. Request written confirmation of your cancellation. Send your letter via registered mail or courier with proof of delivery so you have evidence the letter arrived. Keep a copy for your records. Tocancel recommends this method only if online cancellation has failed; direct cancellation through your account or app is always faster and generates instant confirmation.

National consumer commission escalation contact

If Simply Earth does not honour your cancellation or refund request within 30 days, lodge a formal complaint with the National Consumer Commission (NCC). The NCC can be reached through their official website, where you can submit complaints online or find contact details for regional offices. Include all documentation of your cancellation attempts and Simply Earth's response. The NCC takes consumer law seriously and has the authority to investigate and penalise companies that violate the ECT Act.

Cancelling Simply Earth is your right, not a privilege. By understanding your consumer rights under South African law and following the steps in this guide, you protect yourself from unwanted charges and reclaim control of your finances. Tocancel is here to support you every step of the way with clear, empowering advice and the confidence to take action.