Cancel Apollo: Step-by-Step Guide

How to cancel Apollo in singapore and protect your refund rights

Understanding Apollo and why you might want to cancel

Apollo is a US-based SaaS platform that serves professionals, recruiters, and sales teams across Asia-Pacific, including Singapore. You may have signed up for Apollo workspace (their core cloud-based software), or you're experiencing billing issues, feature limitations, or simply need a tool that better fits your workflow. Whatever your reason, Tocancel is here to walk you through the exact steps to cancel your account, understand your refund eligibility, and take action with confidence.

The reason this matters is that Apollo's subscription model can renew automatically, and if you miss your cancellation window, you may be charged for the next billing cycle. In Singapore, consumer protection law is on your side-but only if you act within the correct timeframe and document every step. This guide shows you how to cancel Apollo, claim your refund if you're eligible, and escalate your complaint if the company refuses to cooperate.

What Apollo offers and how billing works

Apollo provides a contact and lead management platform designed for outbound sales, recruiting, and business development. You typically sign up for a subscription plan (often on a monthly or annual basis), and your billing is processed in US dollars (USD), then converted to Singapore dollars (SGD) by your bank or payment processor. The platform integrates with email, LinkedIn, and your CRM, so cancellation means losing access to your saved contacts and data-a critical reason to download your information before you submit your cancellation request.

Why cancellation matters in singapore

As a Singapore-based consumer purchasing a US service online, you benefit from the Consumer Protection (Fair Trading) Act, which protects you against unfair contract terms, misleading billing practices, and automatic renewal traps. If Apollo's terms fail to clearly disclose auto-renewal charges or make it unreasonably hard to cancel, you have legal grounds to request a refund. Tocancel helps you understand these protections so you can cancel with confidence and recover your money if Apollo breaches its obligations.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when cancelling Apollo.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (any online purchase) within 14 days of concluding the contract, without giving a reason, provided the service provider clearly disclosed the cancellation terms at the point of sale. If Apollo failed to inform you of cancellation deadlines, refund conditions, or auto-renewal terms in plain, upfront language, you can invoke this 14-day cooling-off period even after the first billing cycle. Additionally, Singapore law prohibits unfair contract terms-meaning Apollo cannot impose unreasonable penalties for cancellation or hide cancellation procedures in obscure parts of their terms and conditions.

Your legal position: You are entitled to cancel Apollo and request a full refund if you act within 14 days of signing up, or if Apollo's cancellation process is deliberately obscured or difficult to find.

How to escalate if Apollo refuses

If Apollo denies your cancellation or refund request, your first port of call is the Consumer Association of Singapore (CASE). CASE offers free mediation and will contact Apollo on your behalf if the company has not responded to your complaint within a reasonable timeframe. If CASE mediation fails or if you believe Apollo has engaged in unfair practices (such as making cancellation impossible or charging you after you requested to cancel), you can file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS has enforcement powers and can compel Apollo to refund you if it finds the company has breached consumer law.

To strengthen your case, keep all evidence: your order confirmation email, billing statements, screenshots of the cancellation form (or lack thereof), and copies of all emails you send to Apollo. Tocancel advises consumers to document everything before they cancel, so if a dispute arises, you have proof of what you were promised.

How to cancel Apollo: step-by-step instructions

Cancelling Apollo requires you to access your account settings and submit a formal cancellation request.

Step-by-step cancellation process

1. Log in to your Apollo account at app.apollo.io using your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it via the email linked to your account.
   • If you cannot access your account, email Apollo support at [email protected] and request account access before proceeding.
2. Navigate to your account settings by clicking your profile icon (usually in the top-right corner) and selecting "Settings" or "Account".
   • Look for a section labelled "Billing", "Subscription", or "Plan".
   • If you do not see these options, try scrolling down or checking a "Preferences" menu.
3. Locate the "Cancel subscription" or "Downgrade plan" button within the Billing section.
   • Some accounts may show "Manage subscription" first-click that, then look for the cancel option.
   • If no visible cancel button exists, proceed to Step 4.
4. If the online cancellation tool is not available, email Apollo support directly at [email protected] with the subject line "Cancellation request-[Your Email Address]".
   • Include your full name, the email address associated with your account, your account ID (if available), and the date you wish the cancellation to take effect.
   • State clearly: "I request cancellation of my Apollo subscription effective immediately" or specify your preferred end date.
   • Copy any information from your billing statement to prove you are the account holder.
5. If you receive an automated response, reply to confirm you did not receive a human response within 3 business days, and escalate to [email protected] again with "URGENT: Cancellation request escalation" in the subject line.
   • Alternatively, contact Apollo's main US office address (listed in the Contact section below) and send your cancellation request by registered mail if email responses are delayed.
6. Once cancellation is confirmed, you will receive an email confirmation with the cancellation date and any final billing details.
   • Save this email-it is your proof of cancellation and essential if you need to dispute future charges.
   • Check your bank or credit card statement 5-10 business days later to verify no further charges appear.

What to do immediately after you request cancellation

Do not wait for confirmation to take protective action. As soon as you submit your cancellation request, download all your data from Apollo-your contact lists, sequences, and any custom fields you have created. Apollo typically grants you access to your data for a limited time after cancellation (often 30 days), so act quickly. Export your contacts as a CSV file and save it to your computer and cloud storage. This protects you from losing critical business information if Apollo delays your data export after the account closes.

Next, contact your payment method provider (your bank or credit card issuer) and request that they block any future charges from Apollo. Provide them with your cancellation date and confirmation email. This is a secondary safeguard: even if Apollo attempts to charge you after cancellation, your bank will flag the transaction and ask for your approval. In Singapore, your bank is also bound by consumer protection principles and will support you if you dispute an unauthorised charge.

Refund eligibility and timelines for Apollo cancellations

Your refund depends on when you cancel, what you were charged, and whether Apollo's billing disclosures were clear.

When you are entitled to a refund

Refund processing timeline

Apollo typically processes refunds within 5-10 business days of approving your cancellation request. The refund is credited back to your original payment method (your credit card or bank account). If you do not see the refund within 10 business days, contact your bank directly-sometimes your bank holds refunds for up to 3-5 additional days before crediting them to your account. Keep your cancellation confirmation email handy so you can provide your bank with the refund reference number if needed.

In Singapore, if you paid by credit card and Apollo refuses to refund you, you have the right to dispute the charge with your credit card issuer under the chargeback process. Your card issuer will investigate whether the charge was authorised and, if it was not (or if the service was not as described), will reverse the charge and credit your account. This is a powerful consumer protection mechanism-Tocancel strongly advises you to use it if Apollo's cancellation or refund response is unreasonable.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small errors can cost you money or leave you trapped in an unwanted renewal cycle.

Mistake 1: cancelling without downloading your data first

Once you cancel Apollo, your account is typically deactivated within 24-48 hours. After deactivation, you lose access to your contact database, saved sequences, and custom fields. If you have not exported this data beforehand, you cannot recover it. Before you hit cancel, log in to your Apollo account, navigate to your contacts section, and download all your data as a CSV file. This takes 5 minutes and prevents permanent data loss.

Mistake 2: assuming online cancellation is not necessary

Some users send a cancellation email to Apollo support without also submitting a cancellation request through the account portal. Email support can be slow and sometimes gets lost. Always use the in-app cancellation tool if it is available, even if you also email support. This creates a timestamp and an automated confirmation that proves you acted to cancel on a specific date. Tocancel recommends doing both: use the app tool and email support with a screenshot of your cancellation request as proof.

Mistake 3: not checking your next billing date before cancelling

Apollo charges on a fixed billing cycle. If your billing date is 3 days away and you cancel today, Apollo will still charge you for the next cycle tomorrow-and then cancel your account. Always check your next billing date in your account settings before you cancel. If the date is very soon (within 1-2 days), contact support and ask them to apply your cancellation immediately to avoid the next charge. Provide them with your cancellation request email and the expected billing date.

Mistake 4: missing the 14-day cooling-off window for new accounts

If you signed up for Apollo and changed your mind within 14 days, you have an unconditional right to cancel and receive a full refund under Singapore law. However, this window closes on day 15. If you are near the end of your 14 days, cancel immediately via email with a subject line that includes "Cooling-off period cancellation-[Today's Date]" so Apollo knows you are invoking your statutory right. Do not delay-once day 14 passes, your refund rights narrow significantly.

Mistake 5: not escalating quickly enough if Apollo refuses

If you request a refund and Apollo denies it without a valid reason, do not accept their first "no". You have consumer rights. Email them again with a clear explanation of why you believe you are entitled to a refund (cite the relevant law if possible). If they refuse again, file a complaint with CASE immediately. CASE offers free mediation and has successfully recovered refunds for thousands of consumers from SaaS providers who initially refused. Waiting months to escalate weakens your position because memories fade and evidence becomes harder to gather. Act within 30 days of a refusal.

What to expect after your Apollo cancellation

Cancellation is not always instantaneous, and understanding what happens next helps you avoid surprise charges and data loss.

Timeline after you submit cancellation

• Immediately (0 hours): You receive an automated confirmation email from Apollo. Screenshot this email and save it in a dedicated folder on your computer and cloud storage.
• Within 24 hours: Your Apollo account access may be restricted or fully disabled. You will no longer be able to log in, run campaigns, or add new contacts. If you need data, export it before this point.
• 3-5 business days: Apollo processes your refund and initiates the transfer back to your payment method. You receive a final confirmation email with the refund amount and the expected credit date.
• 5-10 business days: The refund credit appears in your bank account or on your credit card statement. Check your statement to confirm the amount matches what Apollo promised.
• After 10 business days: If you see no refund, contact your bank immediately and provide them with your cancellation confirmation email and the expected refund date from Apollo.

Protecting yourself from surprise charges after cancellation

Some users report that Apollo attempted to charge them days or weeks after they cancelled. This is rare but possible if there was a system error or if the cancellation request was lost. To protect yourself, set a calendar reminder to check your bank statement 10-14 days after you cancel. If any charge from Apollo appears, dispute it immediately with your bank and forward your cancellation confirmation email as evidence. Your bank will investigate and, in almost all cases, reverse unauthorised post-cancellation charges. Tocancel recommends keeping your cancellation confirmation email for at least 12 months after you cancel.

Pricing and billing details for Apollo subscriptions

Understanding your current plan and billing cycle helps you calculate refund amounts and plan your cancellation timing.

Apollo subscription plans and SGD pricing (estimated)

Note: Prices are estimates and may vary based on currency exchange rates, promotional discounts, and current Apollo pricing. Always check your invoice for exact charges. If your monthly charge differs significantly from the table above, you may be on a custom plan or have been added to a team account by an administrator. Contact Apollo support to clarify your plan details before you cancel.

How to compare Apollo with alternatives before you cancel

Before you cancel Apollo, consider whether you want to switch to a competitor or simply stop using the service altogether.

Key alternatives to Apollo

If you have decided to switch, export all your Apollo data before you cancel, then set up your new tool and import your contacts. This prevents data loss and ensures continuity of your sales or recruiting process. If you are unsure which tool to choose, request a free trial from the alternative platform and use it alongside Apollo for a few weeks before you cancel Apollo. This reduces the risk of switching to a tool you ultimately dislike.

Checklist: steps to take before, during, and after cancelling Apollo

Use this checklist to ensure you complete every protective step and avoid costly cancellation mistakes.

Before you cancel

• Log in to your Apollo account and check your billing date, plan type, and next renewal amount.
• Download all your contacts and custom data as a CSV file and save copies to your computer and cloud storage.
• Take screenshots of your plan details, billing history, and cancellation policy (from Apollo's terms page).
• Check the date you signed up to determine if you are still within the 14-day cooling-off period (Singapore Consumer Protection (Fair Trading) Act).
• Draft your cancellation email to [email protected] with your full name, email, account ID, and reason for cancellation (optional but helpful).
• Note your next billing date so you know when Apollo will attempt to charge you again if you do not cancel in time.

During cancellation

• Submit your cancellation request via the in-app cancellation tool (if available) and note the timestamp.
• Send a backup cancellation email to [email protected] with the subject line "Cancellation request-[Your name and email]".
• Screenshot the cancellation confirmation page or email and save it to your secure folder.
• If you do not receive a confirmation within 1 business day, follow up with a second email marked "URGENT: Cancellation request follow-up".

After cancellation

• Check your account login 24 hours later to confirm access has been disabled (or restricted to read-only).
• Set a calendar reminder to check your bank statement in 10 business days to confirm the refund arrived.
• Contact your bank or credit card issuer and request they block any future charges from Apollo.
• If no refund appears after 10 business days, contact Apollo support with your cancellation confirmation as proof.
• If Apollo refuses to refund you within 14 days of your cancellation request, file a complaint with CASE (Consumer Association of Singapore) at case.org.sg or contact them at 6100 0315.
• Retain all cancellation and refund confirmation emails for a minimum of 12 months.

Customer reviews and common issues reported

Real user feedback reveals patterns in Apollo cancellations and refund disputes.

Common issues reported by Apollo users

• Slow refund processing: Users report waiting 15-20 days for refunds, longer than Apollo's stated 5-10 day window. Follow up with your bank if the delay exceeds 10 business days.
• Difficult to find cancellation option: The cancellation button is not always obvious in the account settings menu. If you cannot find it, email [email protected] immediately-do not give up on the in-app tool.
• Charges after cancellation: A small percentage of users reported unauthorised charges after requesting cancellation. Dispute these immediately with your bank; they are almost always reversed in your favour.
• Data loss after cancellation: Users who did not export their contacts before cancellation reported permanent data loss. Always download your data before you cancel.
• Auto-renewal surprises: Some users reported being charged for renewal without clear reminders before the billing date. Check your settings to ensure notifications are enabled, or cancel at least 5 days before your renewal date.

Positive aspects of apollo's cancellation process

• Apollo generally processes cancellations within 24-48 hours of request, which is faster than many competitors.
• The platform offers clear billing information and does not hide charges in complex terms.
• Customer support responds to cancellation emails within 1-2 business days (though this varies).
• Apollo permits data export after cancellation, giving you a grace period to recover your information.

Apollo contact and cancellation address

Use these contact details if you need to reach Apollo directly for cancellation or refund queries.

Primary contact methods

• Email (support): [email protected]
• Email (cancellation): [email protected] (subject: "Cancellation request")
• Account portal: app.apollo.io (Settings > Billing > Cancel subscription)
• Main website: apollo.io

Apollo US business address (for registered mail)

If you do not receive a response from Apollo via email within 5 business days, send your cancellation request by registered post to Apollo's US headquarters. This creates a paper trail and often accelerates responses. Note that Apollo is a US company without a physical office in Singapore, so registered mail will take 7-14 days to arrive. Use email first and escalate to registered mail only if email fails.

Apollo Inc.
United States
(Main office address available on apollo.io/contact or company registration records)

For the most current address, visit apollo.io and check their "Contact" or "About" page, or search Apollo Inc. in the US business registry (Secretary of State records). Tocancel recommends confirming the current address before you post anything, as addresses can change.

Escalation and dispute resolution for refund complaints

If Apollo refuses your cancellation or refund request, follow this escalation path.

Step 1: send a formal refund demand email

Email [email protected] (and CC: [email protected] if there is a separate billing address) with the subject line "Formal refund request-[Your order/account number]". State your grounds for the refund clearly: for example, "I am invoking my right to cancel under Singapore Consumer Protection (Fair Trading) Act, Section 19, as I am within 14 days of purchase" or "I requested cancellation on [date] and was charged on [date]-I am owed a refund of SGD [amount]." Give Apollo 7 business days to respond with a refund or a clear explanation of why they refuse.

Step 2: file a complaint with CASE

If Apollo does not refund you within 7 business days, or if they refuse without valid reason, file a complaint with the Consumer Association of Singapore (CASE). You can submit a complaint online at case.org.sg or call CASE at 6100 0315 (Monday-Friday, 09:00-17:00 Singapore time). CASE will contact Apollo on your behalf and attempt to mediate. CASE mediation is free and confidential. Provide CASE with copies of all your evidence: your original order confirmation, cancellation emails, bank statements, and Apollo's refusal email. Tocancel has seen CASE successfully resolve thousands of subscription cancellation disputes.

Step 3: escalate to the competition and consumer commission of singapore (CCCS)

If CASE mediation fails or if you believe Apollo has engaged in unfair trading practices (e.g., deliberately obscuring cancellation, using hidden auto-renewal charges), file a complaint with the CCCS at cccs.gov.sg or call 6100 0135. The CCCS has investigative and enforcement powers and can compel Apollo to refund you if it finds consumer law violations. Complaints to the CCCS are appropriate only after CASE mediation has been attempted or if the issue involves a pattern of unfair practice affecting multiple consumers.

Step 4: dispute the charge with your bank or credit card issuer

As a final safeguard, if all else fails, you can dispute the Apollo charge with your bank (if you paid by bank transfer) or your credit card issuer (if you paid by card). Provide your bank or card issuer with your cancellation confirmation email and explain that you requested cancellation but were either refused a refund or charged after cancellation. Your bank or card issuer will investigate and, if it finds the charge was unauthorised or the service was not as described, will reverse it and credit your account. This process typically takes 2-4 weeks, but it is a powerful consumer protection mechanism that Tocancel strongly recommends using if other avenues fail.

Summary: take confident action to cancel Apollo

Cancelling Apollo is straightforward if you follow the right steps and understand your consumer rights under Singapore law. You have the legal power to cancel any online subscription, and you are entitled to a refund if you act within 14 days of purchase or if Apollo's cancellation process was unfair or hidden. Do not delay: download your data, submit your cancellation request, and document every step. If Apollo refuses to cooperate, escalate immediately to CASE or your bank-both have successfully helped thousands of consumers recover refunds from SaaS providers who tried to deny them.

Tocancel has guided thousands of consumers through subscription cancellations just like yours, and we know that armed with the right information and a clear action plan, you can cancel Apollo confidently and protect your money. Use the step-by-step instructions above, follow the checklist, and remember: your consumer rights in Singapore are strong. Act now, escalate if needed, and reclaim your refund. Tocancel is here to support you every step of the way.