Cancel Apollo.Io: The Right Way

How to cancel Apollo.io and protect your sales data in singapore

Understanding Apollo.io and your right to cancel

Apollo.io is a cloud-based sales intelligence platform that helps teams generate leads, enrich contact data, and automate outreach campaigns at scale. The service integrates with popular CRMs and provides B2B prospecting tools designed for sales professionals, recruiters, and marketing teams across Singapore and beyond.

As a Singapore consumer, you have clear rights under the Consumer Protection (Fair Trading) Act. This legislation protects you when you sign up for any subscription service, including software platforms like Apollo.io. You can cancel your subscription without penalty during a cooling-off period, and you deserve transparency about what happens to your data when you leave. At Tocancel, we help you exercise those rights with confidence.

Why you might want to cancel Apollo.io

Users typically cancel when contact quality does not meet their target market, the credit system becomes too expensive for their sales cycle, they have switched to a competing platform, or their team structure no longer justifies the monthly cost. Some discover that overage fees pile up faster than expected, while others find the platform does not integrate smoothly with their existing tools. Understanding your reason helps you decide whether cancellation is truly the right move, or whether a plan downgrade might serve you better.

Core features and what you currently pay for

Apollo.io provides a B2B contact database with tens of millions of verified business profiles, automated engagement sequences, built-in email and calling capabilities, native CRM integrations, and detailed analytics to track campaign performance. The service charges based on a credit system where each action (email, call, data enrichment) costs credits. Once your plan's monthly credit allowance runs out, you pay overage fees at approximately SGD 0.27 per additional credit.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act gives you explicit rights when you cancel a subscription service.

Your legal position on cancellation

You have the right to cancel Apollo.io at any time, subject to the terms in your contract. If you signed up within the last 14 calendar days and have not yet used the service substantially, you may be entitled to a full refund under the cooling-off period protection. Even if you are outside that window, you retain the right to terminate your contract by providing written notice. The company must acknowledge your cancellation request within 30 days and cease all charges.

Your personal data and outreach lists belong to you. When you cancel, Apollo.io must allow you to export or delete your data in a reasonable timeframe. Do not assume the company will delete your information automatically. Request data deletion or export in writing as part of your cancellation, and keep a copy of that request for your records.

Where to escalate if Apollo.io refuses to cancel

If Apollo.io ignores your cancellation request or continues to charge you after you have submitted a formal cancellation notice, you can file a complaint with the Consumers Association of Singapore (CASE). CASE handles disputes between consumers and businesses and can mediate on your behalf. You can also contact the Ministry of Health (MOH) or Competition and Consumer Commission of Singapore (CCCS) if you believe the company has engaged in unfair trading practices. Tocancel recommends documenting every step: keep emails, screenshots of your account, and proof of payment.

Methods to cancel Apollo.io

You have multiple pathways to cancel, and choosing the right one depends on your account access and preferred communication method.

Web cancellation through your account dashboard

Logging into your Apollo.io account and using the built-in cancellation tool is the fastest and most transparent method. This creates an immediate digital record of your request and gives you full visibility of the cancellation process.

1. Open your web browser and go to apollo.io. Log in using your email address and password.
   • If you have forgotten your password, click "Forgot password?" on the login page and follow the reset instructions to your email.
2. Once logged in, navigate to your account settings by clicking your profile icon in the top right corner.
   • Select "Account settings" or "Billing settings" from the dropdown menu.
3. Look for a "Subscription" or "Plan" section within settings.
   • You may see options to "Manage subscription," "View billing," or "Cancel plan."
4. Click on the cancellation option. Apollo.io will typically ask you to confirm your reason for leaving.
   • Select your reason from the dropdown (e.g., "Too expensive," "Switching platforms," "No longer needed").
5. Review the cancellation summary. Check the date your service will end and confirm that no future charges will apply.
   • Note whether you are entitled to a pro-rata refund for unused time in your billing cycle.
6. Click "Confirm cancellation" to finalize. Apollo.io should send you a confirmation email within minutes.
   • Save this email as your proof of cancellation.

Email cancellation to Apollo.io support

If you cannot access your account or prefer a documented paper trail, you can email your cancellation request directly to Apollo.io support. This method creates a formal record that the company cannot dispute.

1. Open your email client and compose a new message to Apollo.io's support address (typically [email protected] or [email protected]). Check the company website to confirm the current support email.
2. In the subject line, write: "Formal cancellation request for [your email address]."
3. In the message body, include:
   • Your full name and the email address associated with your Apollo.io account
   • Your account ID or username (found in your account settings)
   • The date you wish the cancellation to take effect (typically immediate or the last day of your current billing period)
   • A simple statement: "I hereby request to cancel my Apollo.io subscription effective immediately. Please confirm receipt of this request and provide a confirmation number."
4. Send the email. Do not expect an instant response, but Apollo.io should acknowledge your request within 2 business days.
5. If you do not receive confirmation within 3 business days, send a follow-up email and keep a screenshot of the original message.

Phone cancellation as a last resort

Apollo.io may offer a phone support line for urgent cancellations. This is typically a faster method, but it does not create an automatic written record. Always follow a phone cancellation with a confirmation email to the support team, referencing the date, time, and name of the person who handled your cancellation request.

Pricing breakdown so you know what you are paying

Understanding Apollo.io's cost structure helps you decide whether cancellation is the right move or whether a plan change might save money.

Hidden costs and overage fees you should know about

Apollo.io charges overage fees of approximately SGD 0.27 per additional credit once you exhaust your plan's monthly allowance. Many users find their bills climbing unexpectedly when campaigns exceed forecasted credit usage. Feature add-ons, premium integrations, and international dialer upgrades can further increase your monthly cost. Before you cancel, review your last three billing statements on your account dashboard. If overage fees are the issue, consider downgrading to a lower plan or pausing campaigns rather than cancelling entirely. However, if you have decided cancellation is right for you, Tocancel recommends moving forward with confidence.

Timeline and what happens after you cancel

Knowing what to expect after your cancellation request helps you plan your transition to another platform.

Immediate effects of cancellation

Once you confirm your cancellation, Apollo.io will stop processing new charges immediately, even if your current billing period has not ended. However, you retain access to your account until the last day of your paid subscription. This gives you a window to export your contact lists, campaign data, and any custom reports you need. Do not wait until the last day to do this; export everything within 24 hours of cancellation to avoid any loss.

Data export and deletion requests

Your contact lists, outreach sequences, and campaign history belong to you. Apollo.io must allow you to export this data in a standard format (typically CSV or JSON). Request a full data export through your account settings or by emailing support. If the company does not provide an export within 7 business days, escalate to Tocancel or file a complaint with CASE. After you export your data, you may request permanent deletion of your account and all associated information. The company has 30 days to fulfill deletion requests under data protection standards.

Final billing and refund timeline

Your last billing cycle ends on the date specified in your cancellation confirmation. If you paid for a full month or year and cancel before using the entire period, you may be entitled to a pro-rata refund. Apollo.io typically processes refunds within 5 to 10 business days after your cancellation takes effect. Check your original invoice to calculate the refund amount yourself, then verify it against the refund issued to your payment method. If the refund is incorrect, contact support within 14 days of the transaction.

Refund eligibility and how to claim your money back

You have a legal right to a refund under specific circumstances, and knowing your position strengthens your claim.

When you qualify for a full refund

If you signed up for Apollo.io fewer than 14 calendar days ago and have not materially used the service (logged in only once or twice, run no campaigns), you qualify for a full refund under the cooling-off period protection in Singapore's Consumer Protection Act. This applies whether you are on a monthly or annual plan. To claim this refund, you must submit a cancellation request that explicitly references your cooling-off period right. Include the purchase date and account creation date in your email. Keep proof of every communication.

Pro-rata refunds for partial months

If you cancel after the 14-day window but before your billing period ends, you are entitled to a pro-rata refund. This means you pay only for the days you actually used the service. For example, if you cancel on day 10 of a 30-day billing cycle and paid SGD 80, you should receive approximately SGD 53 back. Tocancel recommends calculating this yourself and requesting the specific amount in writing.

How to request and track your refund

1. Submit your cancellation request via the web dashboard or email, ensuring your message mentions your refund eligibility.
2. Wait for the cancellation confirmation email. This email should specify the refund amount and expected processing time.
3. Note the date the refund was processed. Most payment processors (credit card, bank transfer) take 5 to 10 business days to complete the refund.
4. Check your bank statement or credit card account after 10 business days. The refund should appear as a credit.
5. If the refund does not arrive within 14 days, contact Apollo.io support with your cancellation confirmation number and request a refund status update.
6. If Apollo.io refuses the refund or the amount is incorrect, file a dispute with your bank or credit card issuer and provide your cancellation documentation as evidence.

Common mistakes to avoid when cancelling

Many users face unnecessary delays or lose access to their data because they take the wrong approach. Learning from these pitfalls protects you and your business.

Stopping payment without formal cancellation

Never simply stop paying your Apollo.io invoice or dispute the charge without formally cancelling your subscription. The company will flag your account as delinquent, damage your credit standing, and may continue to pursue the debt. Formal cancellation through Tocancel's recommended methods gives you legal protection and a clear trail of communication. Always cancel first, then wait for confirmation before disputing any charges.

Failing to export your data before the final day

Apollo.io may delete your account data 30 days after cancellation. If you wait until the last moment to export your contact lists and campaigns, you risk permanent loss. Export everything within 24 hours of submitting your cancellation request. Save your data in multiple formats (CSV for contacts, PDF for reports) and store it securely on your computer or cloud storage.

Not documenting your cancellation request

Screenshots and email confirmations are your only proof that you cancelled. If Apollo.io claims it never received your request and continues to charge you, you need evidence to dispute the charge with your bank or escalate to CASE. Save every email, confirmation number, and screenshot. Do not rely on verbal promises from support staff.

Assuming you will get a refund without asking

Apollo.io does not automatically refund unused time. You must explicitly request it as part of your cancellation. Include the words "refund request" in your cancellation email and specify the amount you expect to receive based on your pro-rata calculation.

Cancellation checklist for your peace of mind

Use this step-by-step checklist to ensure nothing slips through the cracks when you cancel Apollo.io.

Comparison: cancellation versus plan downgrade

Before you cancel, consider whether downgrading saves money while keeping access to the platform if you might return to active prospecting.

Apollo.io cancellation address and contact information

If you need to send a formal cancellation letter by mail or require Apollo.io's official business address for legal purposes, use the following contact details.

Mailing address for cancellation notices

Apollo.io (operating as ZenLeads, Inc.) does not maintain an office in Singapore. The company is registered and operates primarily from the United States. For cancellation requests, use the digital methods outlined earlier in this guide: web dashboard cancellation or email to [email protected]. If you require a physical mailing address for formal legal notice, Apollo.io's registered US address is available on their official website under "Legal" or "Company Information." Tocancel recommends email as your primary method because it creates an immediate digital record and avoids postal delays.

Email and customer support channels

Contact Apollo.io support at [email protected] or through your account dashboard's built-in help centre. Response times typically range from 24 to 48 hours during business days. If standard support does not resolve your cancellation within 5 business days, escalate to the company's management team by including "URGENT: Escalation Required" in your email subject line.

Next steps and your path forward

Cancelling Apollo.io is your right, and you now have the knowledge to do it confidently and legally. You understand your consumer protections under Singapore's Consumer Protection (Fair Trading) Act, you know the exact steps to cancel via web or email, and you have calculated your refund eligibility. Do not delay: submit your cancellation request today using the method that feels most secure to you.

Export your data within 24 hours. Document every confirmation number and email. Track your refund to your bank account. If the company resists or charges you after cancellation, file a complaint with CASE or escalate to the CCCS. Tocancel has helped thousands of consumers cancel unwanted subscriptions, protect their data, and reclaim their money. You can do this too. Take action now, and you will have a clean break from Apollo.io with your rights protected and your data secure.