Cancel Camscanner: The Right Way

How to cancel CamScanner in singapore and stop unwanted charges

What CamScanner is and why cancellation matters

CamScanner is a mobile document scanning application that transforms photos of physical papers into digital PDFs and images. The app captures documents, applies automatic edge detection to clean them up, and stores them in the cloud. Many users find it genuinely useful for occasional scanning, but subscription costs can accumulate quickly, especially if you signed up for a trial and forgot about automatic renewal.

At Tocancel (tocancel.com), we help thousands of Singapore consumers cancel unwanted subscriptions every month, and CamScanner appears regularly on that list. The app offers a free tier with basic scanning capabilities, but premium tiers lock away features like advanced optical character recognition (OCR), higher export quality, and extra cloud storage behind a paywall. If you have decided those paid features do not justify the monthly charge, you are in the right place to take action.

Core features locked behind premium plans

CamScanner's free version lets you scan documents and store them locally on your device. Premium plans unlock collaboration tools, batch processing, and unlimited cloud synchronisation across multiple devices. The paid plans range from weekly subscriptions to annual packages, with pricing that varies by region and platform. If you are using CamScanner only occasionally, the premium cost often outweighs the benefit, which is why cancellation becomes the smart financial choice.

Why auto-renewal catches so many users

CamScanner uses automatic renewal on all subscription tiers. The weekly plan might feel like a low commitment, but it renews automatically every seven days without sending you a reminder. Many users do not notice the repeated charges until they review their bank or credit card statements weeks later. Tocancel exists to help you stop these sneaky renewals and take back control of your money.

CamScanner subscription pricing in singapore

Here is what you will pay for CamScanner on the Singapore App Store and Google Play Store as of early 2025. All prices are shown in Singapore dollars (SGD).

The weekly plan costs the most per day but commits you for only seven days at a time. If you signed up for a trial and forgot to cancel within the trial window, you are now being charged every single week. This means a one-week trial can easily cost you S$27.92 per month if left unchecked. Before you cancel, check your current subscription type, as the cancellation steps differ depending on whether you subscribed via Apple, Google, or the CamScanner web platform.

Your consumer rights when cancelling CamScanner in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services like CamScanner.

What the law guarantees you

Under Singapore's Consumer Protection (Fair Trading) Act, CamScanner must provide a straightforward cancellation mechanism that is as easy to use as the signup process. You have the right to terminate a subscription contract without undue barriers or delays. The law is clear: merchants cannot bury the cancellation process, hide it behind multiple screens, or make it intentionally difficult. Your legal position is strong here. If CamScanner refuses to process your cancellation, delays the process unreasonably, or continues charging you after you have cancelled, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both organisations have the power to investigate and enforce consumer rights on your behalf.

When you are entitled to a refund

If you cancel CamScanner before your next renewal date, you should not be charged further. However, if CamScanner has already charged you for a period you did not use, you may be entitled to a refund. Under the Consumer Protection (Fair Trading) Act, you can request a refund if the subscription was purchased within the last 14 calendar days and you have not substantially used the service. For charges beyond that window, contact CASE directly. Write to CamScanner first with clear evidence of the unwanted charges, and keep copies of all correspondence. If the company does not respond within 10 business days or refuses your refund claim, Tocancel recommends escalating to CASE, which will investigate on your behalf at no cost to you.

How to cancel CamScanner step by step

Cancellation steps depend on which platform you used to subscribe. Follow the method that matches your subscription source.

Cancel CamScanner via apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find "CamScanner" in the list of active subscriptions.
5. Tap on "CamScanner" and select "Cancel Subscription" or "Delete" (wording varies by iOS version).
6. Confirm your cancellation when prompted. Apple will send you a confirmation email within minutes.

Your subscription will remain active until the current billing period ends, then terminate automatically. You will not be charged for the next cycle.

Cancel CamScanner via google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select "Manage my subscriptions."
4. Find and tap "CamScanner" in the list.
5. Tap "Cancel subscription" at the bottom of the screen.
6. Follow the on-screen prompts to confirm. Google will send you a confirmation email.

Your access to premium features will end at the close of your current billing period. No further charges will be applied after that date.

Cancel CamScanner via the web platform

1. Visit the CamScanner website and log in with your account credentials.
2. Navigate to "Account Settings" or "Subscription Management" (usually found in the top-right menu under your profile).
3. Look for a "Billing" or "Subscription" section.
4. Locate your active subscription and select "Cancel" or "Downgrade."
5. Complete any confirmation steps CamScanner presents.
6. Check your email for a cancellation confirmation.

If the web interface does not show a clear cancellation option, contact CamScanner support directly via their in-app help or website contact form and request cancellation in writing. Document the date and time you made the request.

Timeline for your cancellation to take effect

Understanding the timing of your cancellation helps you avoid surprises on your next billing date.

What happens immediately after you cancel

Once you submit your cancellation through Apple, Google, or the CamScanner web platform, the cancellation request is processed within 24 to 48 hours. You will receive a confirmation email from the platform (Apple, Google, or CamScanner) acknowledging the cancellation. This email is your proof that the cancellation was submitted, so keep it safe. Your premium features will remain active until your current billing period closes, which means you can continue scanning and uploading documents until that date arrives. After your billing period ends, CamScanner will downgrade your account to the free tier automatically.

When you will stop being charged

You will not be charged for the next billing cycle after your current period closes. For example, if your monthly subscription renews on the 15th of each month and you cancel on the 5th, you will not be charged on the 15th. Your existing charges up to that point are not refundable unless they fall within the 14-day cooling-off period or the charges were unauthorised. After cancellation, check your bank or credit card statement approximately five to seven business days after your billing date to confirm no new charge has appeared.

Refunds and what to do if you are still being charged

Sometimes a cancellation does not stick, or charges continue despite your request. Here is how to handle it.

Request a refund from your app store

If you were charged after cancelling, or if you want to request a refund for an unwanted trial charge, contact the platform directly. With Apple, visit reportaproblem.apple.com, select the CamScanner charge, and choose "Report a Problem." Request a refund and explain why (for example, "Cancelled subscription but was still charged" or "Trial charge applied without consent"). Apple typically responds within 3 to 5 business days. With Google Play, open the app, tap your profile icon, select "Payments and subscriptions," find the CamScanner charge, and tap "Report a problem." Explain your issue and request a refund. Google generally responds within 24 to 72 hours.

Escalate to CASE if the refund is denied

If Apple or Google denies your refund request, or if you believe the original charge was unfair, you can lodge a complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg, click "Make a Complaint," and provide details of your subscription, the unwanted charges, and copies of your emails to CamScanner or the app store. Include your bank statements showing the charges. CASE will investigate at no cost to you and can compel CamScanner to refund the money if the charges breached consumer law. This process typically takes 30 to 60 days, but your persistence often results in a refund. Tocancel recommends keeping all receipts, confirmation emails, and screenshots of your subscription status throughout this process.

Common mistakes to avoid when cancelling CamScanner

Cancellation should be straightforward, but small mistakes can leave you charged. Here is what to watch for.

Uninstalling the app without cancelling the subscription

Deleting the CamScanner app from your phone does not cancel your subscription. Your app store account remains active, and charges will continue. Always cancel through the app store subscription menu or the web platform before you uninstall. Check that you receive a cancellation confirmation email before you delete anything.

Cancelling only through one platform when you have multiple subscriptions

Some users sign up for CamScanner on both Apple and Google devices, or on the web and the app. Cancelling on Apple does not cancel your Google subscription. Review your accounts on all platforms where you may have signed up, and cancel each one separately. Tocancel advises checking your email for any CamScanner billing notifications or renewal reminders to identify all active subscriptions.

Not waiting for the confirmation email

Assume your cancellation has not gone through until you receive a confirmation email from Apple, Google, or CamScanner. Do not rely on an on-screen message alone, as these can be misleading. Keep that confirmation email as your proof of cancellation. If you do not receive one within 48 hours, contact support to verify the cancellation was processed.

Missing the timing of refund eligibility

Refunds are easiest to obtain within 14 days of the charge under Singapore's Consumer Protection (Fair Trading) Act. After 14 days, your right to a refund becomes harder to enforce, though you can still try. Act quickly once you realise you have been overcharged, and always request a refund in writing (email counts) so you have proof of your request.

What happens after you cancel CamScanner

Your account changes the moment your billing period ends, and you should prepare for the transition.

Your account reverts to the free tier

Once your subscription ends, CamScanner automatically downgrades your account to the free version. You can still access documents you scanned while a paying customer, but you will no longer be able to use premium features like advanced OCR, batch processing, or cloud uploads. Your cloud storage will revert to whatever limit the free plan offers (typically 500 documents or fewer). Download or export any documents you need before your subscription expires if they contain important information you may not access again.

Your login and documents remain in place

Cancelling your subscription does not delete your CamScanner account. You can still log in and view past scans. However, if you want to fully remove your account and all data, contact CamScanner support and request account deletion. Understand that deletion is permanent and cannot be reversed. Most users keep their accounts active in free mode as a reference library, even after cancelling premium.

You will not receive marketing emails from CamScanner

After cancellation, CamScanner should stop sending you promotional emails about offers or plan upgrades. If marketing emails continue beyond 30 days of cancellation, log back into your account and check email notification settings. Unsubscribe from promotional emails directly, or contact support to request removal from their mailing list. By law, companies must honour unsubscribe requests within 5 business days.

Checklist for cancelling CamScanner

Use this checklist to ensure nothing falls through the cracks.

Comparison: CamScanner alternatives in singapore

If you want to continue document scanning after cancelling CamScanner, these alternatives offer free or low-cost options.

Key takeaways and next steps

Cancelling CamScanner is straightforward when you follow the correct platform-specific steps, and your consumer rights under Singapore's Consumer Protection (Fair Trading) Act ensure the company cannot make cancellation difficult. You have the right to stop paying at any time, and if CamScanner continues to charge you after cancellation or refuses to process your request, you can escalate to the Consumers Association of Singapore (CASE) for free support.

Start by identifying whether you subscribed via Apple, Google, or the CamScanner web platform, then follow the relevant cancellation steps outlined above. Ensure you receive a confirmation email, and monitor your next billing date to confirm no charge appears. If you were charged unfairly or within the 14-day refund window, request a refund immediately through your app store or contact CamScanner directly. Tocancel has helped thousands of Singapore consumers stop unwanted subscription charges and reclaim control of their money. Visit Tocancel (tocancel.com) for guides on cancelling other services, tracking refund requests, and protecting yourself from future auto-renewal traps. Your right to cancel is absolute; your next step is to act on it today.