Cancel Iscanner: Your Step-by-Step Guide

How to cancel iScanner in singapore and stop automatic charges

What is iScanner and why you might cancel

iScanner is a document scanning and management app available on iOS, Android and web platforms. It lets you digitise documents, extract text using OCR technology, edit PDFs and store files in the cloud. The service offers both free and premium tiers, with recurring subscriptions and one-time purchases available across different platforms.

You may decide to cancel if you no longer need document scanning, prefer alternative apps, or want to stop recurring charges affecting your budget. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step, ensuring you avoid common traps and keep your data safe.

Understanding your subscription type matters

iScanner offers multiple subscription models: one-time in-app purchases on iOS and Android, weekly or annual cloud storage plans, and web-based subscriptions. Your cancellation method depends entirely on where and how you subscribed. Cancelling through the wrong channel won't stop your charges, so identifying your subscription type first is essential.

Your consumer rights and what they mean for you

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which gives you the right to cancel unwanted recurring subscriptions.

Legal position under singapore consumer law

The Consumer Protection (Fair Trading) Act requires that any business offering recurring charges must make cancellation easy and accessible. This means iScanner must provide you with a straightforward way to stop charges before your next billing cycle. If the company makes cancellation deliberately difficult, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

You also have the right to request a refund if you cancel within a reasonable timeframe before your next renewal date. In practice, this means you should receive a refund if you cancel at least 24 to 48 hours before your subscription renews. Your legal position is strong: companies cannot lock you into indefinite charges without a clear, accessible cancellation mechanism.

Your rights if iScanner refuses to cancel

If iScanner ignores your cancellation request or continues to charge you after you cancel, you can escalate to CASE. They investigate unfair trading practices and can compel companies to refund unauthorised charges. Document every cancellation attempt by keeping screenshots, emails and dates. This evidence strengthens your complaint and increases the likelihood of a successful resolution.

IScanner pricing and subscription plans in singapore

Here is what iScanner costs in Singapore across all available subscription tiers.

Complete pricing breakdown

Key pricing notes for singapore users

Weekly and annual storage subscriptions renew automatically unless you cancel before the renewal date. One-time purchases do not recur, so you only pay once and keep access permanently. Prices shown reflect current Singapore App Store and Google Play listings and may vary if promotional pricing applies. If you are on a recurring plan (weekly or annual storage), you must actively cancel to prevent the next automatic charge.

How to cancel iScanner on iOS

If you subscribed to iScanner through Apple's App Store on your iPhone or iPad, follow these exact steps to cancel your subscription.

Step-by-step iOS cancellation process

1. Open the Settings app on your iPhone or iPad
   • Tap your Apple ID name at the top of the Settings menu.
   • Select Subscriptions from the list that appears.
2. Find iScanner in your active subscriptions list
   • Scroll through and locate "iScanner" by name.
   • Tap on it to open the subscription details page.
3. Tap Cancel Subscription at the bottom of the screen
   • Apple will display your renewal date and ask you to confirm cancellation.
   • Select Confirm to finalize the cancellation.
4. Verify the cancellation appears in your subscription list
   • Return to Subscriptions to confirm iScanner no longer shows as active.
   • You may see a "Manage" option if the subscription is paused or pending expiry.
5. Check your email for a confirmation receipt
   • Apple sends a cancellation receipt to your registered email address.
   • Keep this email as proof of cancellation.

What happens after you cancel on iOS

Once you cancel, your subscription remains active until the end of your current billing period. You will not be charged on the next renewal date. Your access to premium features continues until the renewal date, after which you revert to the free version. You retain any documents and files you have already saved.

How to cancel iScanner on android

If you subscribed through Google Play on an Android device, follow these steps to cancel your subscription.

Step-by-step android cancellation process

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the profile icon at the top right of the screen.
   • Select Manage subscriptions or Subscriptions from the menu.
2. Find iScanner in your subscriptions list
   • Look through the list and tap on "iScanner".
   • Review the subscription details, including the next renewal date.
3. Tap Cancel subscription
   • Google Play will ask you to confirm the cancellation and may offer a retention discount.
   • Select Cancel subscription again to confirm your decision.
4. Confirm the cancellation is complete
   • Return to your subscriptions list and verify iScanner no longer appears as active.
   • Check your registered email for a cancellation confirmation from Google Play.

What happens after you cancel on android

Your subscription ends at the conclusion of your current billing cycle. You will not be charged again after cancellation. Your access to iScanner premium features continues until your subscription expires, then you downgrade to the free version. All your scanned documents and stored files remain in your account and accessible through the free tier.

How to cancel iScanner on the web

If you subscribed to iScanner through the web platform or desktop version, you cancel through your account settings.

Web-based cancellation steps

1. Log in to your iScanner account on the official website
   • Use your email address and password to access your account.
   • Navigate to Account Settings or Subscription Settings.
2. Locate your subscription details
   • Look for a Subscriptions or Billing section in your account settings.
   • Find your active subscription and renewal date.
3. Select the option to cancel or downgrade
   • Click Cancel Subscription or similar wording on the page.
   • Read any final terms or retention offers carefully before confirming.
4. Confirm your cancellation
   • Follow any final confirmation prompts to complete the cancellation.
   • You should see a message confirming your subscription has been cancelled.
5. Request a confirmation email
   • Some platforms send automatic confirmations; others require you to request one.
   • Contact iScanner support if you do not receive a confirmation within 24 hours.

Web cancellation timeline and access

Your web subscription ends at the next scheduled renewal date. You retain full access to your account and documents until that date. After cancellation, you downgrade to the free version but can still retrieve all your previously scanned files. This gives you a window to download important documents before losing premium storage access.

How to handle refunds after cancellation

You may be entitled to a refund if you cancel close to your renewal date or if charges continue after you cancel.

When you can claim a refund

If you cancel more than 48 hours before your next renewal date, iScanner typically does not issue refunds because you have had access to the service for the entire billing period. However, if you cancel within 24 to 48 hours of renewal and request an immediate refund, the payment processor (Apple, Google or iScanner directly) may honour your request. If you are charged after cancellation, you have a clear right to a full refund under the Consumer Protection (Fair Trading) Act.

Requesting a refund through your payment provider

1. If you subscribed via Apple App Store, request a refund directly through Apple
   • Go to Settings, then App Store, then tap your profile picture.
   • Select Purchase history and find the iScanner charge.
   • Tap Report a Problem and explain why you want a refund.
2. If you subscribed via Google Play, request a refund through Google
   • Open Google Play Store and go to your account menu.
   • Find the iScanner purchase and select Request a refund.
   • Explain the reason (charged after cancellation, accidental purchase, etc).
3. If you were charged directly by iScanner, contact their support team
   • Email their support address with your order number and cancellation date.
   • Attach screenshots of your cancellation confirmation and any duplicate charges.

Timeline for refund resolution

Apple and Google typically process refund requests within 3 to 5 business days. Direct refunds from iScanner may take 7 to 14 business days. If you do not receive a response after 14 days, escalate your complaint to CASE with copies of all communications. Tocancel recommends keeping detailed records of every refund request you submit, including the date, method and response.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward, but small mistakes can leave you charged indefinitely, and frustration builds quickly when charges continue despite your best efforts.

Mistake 1: cancelling the app instead of the subscription

Deleting the iScanner app from your phone does not cancel your subscription. The subscription remains active through your payment provider and charges continue. You must cancel through Settings (iOS) or Google Play (Android), not by deleting the app itself. Many users discover this mistake when a charge appears weeks later.

Mistake 2: confusing one-time purchases with recurring subscriptions

iScanner offers both one-time purchases and recurring subscriptions. One-time purchases (like the S$15.98 Premium scanner and PDF editor) never auto-renew and require no cancellation. Weekly (S$6.98) and annual (S$29.98) storage plans auto-renew and must be cancelled before the renewal date. Always check whether you bought access or a subscription before attempting to cancel.

Mistake 3: not waiting for confirmation

Do not assume your cancellation worked immediately. Always wait for a confirmation email from Apple, Google or iScanner within 24 hours. If you do not receive confirmation, log back into your settings and verify the subscription shows as cancelled. Tocancel advises taking a screenshot of the cancellation confirmation page as backup evidence.

Mistake 4: cancelling after the renewal date

If you cancel after your renewal date has passed, you will be charged for the next full billing period. Check your renewal date carefully before cancelling. If you miss the cancellation window, contact support immediately to request a refund for the unwanted charge.

Mistake 5: ignoring post-cancellation charges

If you are charged after cancellation, do not ignore it. Immediately contact your payment provider and request a refund with proof of your cancellation. The longer you wait, the harder it becomes to recover the money. Document every charge and cancellation attempt for CASE escalation.

What to do after you cancel iScanner

Cancelling is only the first step; protecting yourself after cancellation requires a few follow-up actions to ensure charges truly stop.

Verify your subscription has ended

Return to your payment provider settings 2 to 3 days after cancellation and confirm iScanner no longer appears in your active subscriptions. On iOS, go to Settings, tap your Apple ID, and check Subscriptions. On Android, open Google Play Store, tap your profile, and review Manage subscriptions. If iScanner still appears, repeat the cancellation process immediately.

Set a calendar reminder before your next billing date

Mark your calendar for the day before your original renewal date. Check your bank or credit card statement to confirm you were not charged. If a charge appears, you have proof of your cancellation attempt and grounds for a refund dispute.

Download your documents before access expires

Once you cancel, your access to iScanner premium features ends at the renewal date. Before that date arrives, download or export any important scanned documents and OCR text files you need. The free version of iScanner has limited storage, so retrieve everything you want to keep.

Check your email for any notices

iScanner or your payment provider may send you retention offers, account status updates or renewal reminders after cancellation. Read these carefully but do not click any links that might accidentally reactivate your subscription. If you receive any messages suggesting your subscription is still active, contact support immediately.

Cancellation address and direct contact

If you cannot cancel through the app or web account, or if iScanner continues to charge you after cancellation, you may need to contact the company directly or escalate to CASE.

How to contact iScanner for support

iScanner support is typically reachable through the app's Help or Support section. Look for an in-app contact form or support email listed on the official website. When you contact them, include your account email, subscription type, renewal date and a clear description of your cancellation issue. Request written confirmation of your cancellation and any refund eligibility in your response.

Escalation to CASE if iScanner refuses

If iScanner does not respond within 7 business days or refuses to cancel your subscription, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE handles unfair trading practices, including companies that block or delay cancellations. You can reach CASE at 1800-6464-222 or visit their website. Prepare a summary of your attempts to cancel, screenshots of confirmations (or lack thereof), and copies of any unwanted charges.

Comparison table: cancellation methods at a glance

Final checklist before you finish

Before you consider your iScanner cancellation complete, run through this checklist to confirm everything is in order.

• You have identified whether you subscribed on iOS, Android or the web platform.
• You have logged into the correct payment provider and cancelled the subscription.
• You received a cancellation confirmation email from Apple, Google or iScanner within 24 hours.
• You returned to your payment provider settings and verified the subscription no longer appears as active.
• You have downloaded any important documents or files from your iScanner account before the renewal date.
• You set a calendar reminder for the day before your original renewal date to check your bank statement.
• You took screenshots of the cancellation confirmation page for your records.
• If charged after cancellation, you immediately contacted your payment provider to request a refund.
• If iScanner or your payment provider refused to process a refund, you have filed a complaint with CASE.

Summary: your rights and next steps

iScanner offers a range of subscription plans and one-time purchases in Singapore, priced from S$5.48 to S$29.98. If you subscribed to a recurring plan (weekly or annual), you must cancel before your renewal date to avoid unwanted charges. Your cancellation method depends on where you subscribed: through the iOS App Store, Google Play Store or the iScanner web platform. Each method takes less than 5 minutes and requires only a few taps or clicks.

Your legal position under the Consumer Protection (Fair Trading) Act is strong. iScanner must provide easy cancellation and must stop charging you after cancellation. If they refuse or continue charging after you cancel, you can escalate to CASE for formal investigation. Tocancel recommends keeping written proof of every cancellation attempt, including confirmation emails and screenshots, because this evidence is essential if you need to dispute charges later.

The most common mistake is deleting the app instead of cancelling the subscription, which leaves the recurring charge active indefinitely. Always cancel through your payment provider settings, not by removing the app from your device. If you are ever unsure whether your cancellation worked, return to your subscription settings 2 to 3 days later and verify the subscription no longer appears as active.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Whether you subscribed accidentally, no longer need iScanner or simply want to save money, cancelling is your right and Tocancel is here to make it simple. Follow the steps above for your platform, confirm your cancellation within 24 hours, and you will stop charges before the next billing cycle begins. If you encounter any difficulty, escalate to CASE with your documentation and let the regulator enforce your consumer rights.