Cancel Goodnotes: The Right Way

How to cancel Goodnotes in singapore and keep your money safe

What Goodnotes is and why you might want to cancel

Goodnotes is a note-taking and document annotation app used by students, professionals and planners across iOS, Android, Mac and web. It lets you handwrite notes, mark up PDFs, collaborate in real time and search your entire document library from one place. If you subscribed to its Essential yearly plan or purchased the Special Edition, you are paying for features you may no longer use.

You might be cancelling because you found a cheaper alternative, switched devices, or realised the app does not match your workflow. Whatever your reason, you have clear consumer rights under Singapore law, and Tocancel is here to walk you through the exact cancellation steps so you do not lose money or access to your files before your subscription ends.

Who uses Goodnotes and what they do with it

Students use Goodnotes to take searchable handwritten notes in lectures and sync them across devices. Professionals markup PDFs, add comments and collaborate in real time on contracts and reports. Planners and organisers store all their documents in one searchable space without scattered folders. The app syncs across your devices, so your notes and files follow you everywhere.

Why timing matters when you cancel

Goodnotes charges you automatically every year unless you cancel before your renewal date. Missing your cancellation deadline by even one day means you will be charged for another full year, and that money is harder to recover. Tocancel helps you understand your renewal dates and cancellation windows so you stay in control of your payments.

Goodnotes pricing and subscription plans in singapore

Goodnotes offers two main paid options, plus a free tier, with pricing in Singapore dollars.

The Essential yearly plan renews automatically every 12 months unless you cancel. The Special Edition is a one-time purchase that never renews, so it requires no cancellation. Most Singapore users on the Essential plan need to take action to stop future charges.

How to cancel Goodnotes on your platform

Your cancellation method depends entirely on where you bought Goodnotes, because each store controls its own subscriptions.

Cancel Goodnotes on the apple app store (iPhone, iPad, mac)

If you subscribed through the Apple App Store, you must cancel through Apple's own subscription settings, not through Goodnotes itself.

1. Open the Settings app on your iPhone, iPad or Mac.
2. Tap or click your name at the very top of the screen (or iCloud settings on Mac).
3. Select Subscriptions (you may need to tap "Media and Purchases" first on some devices).
4. Find Goodnotes in the list of active subscriptions and tap it.
5. Tap Cancel Subscription and follow Apple's confirmation prompts.
6. Apple will show you a cancellation date; your subscription remains active until that exact date.

Apple controls all App Store refunds and cancellations. Goodnotes cannot cancel or refund App Store purchases on your behalf, even if you contact them directly. You must use Apple's system. Take a screenshot of your cancellation confirmation from Apple; if you are charged again, you will have proof you cancelled before renewal.

Cancel Goodnotes on google play (Android)

Android users on Google Play follow a similar process, though the interface differs slightly.

1. Open the Google Play app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select Manage subscriptions.
4. Find and tap Goodnotes in your active subscription list.
5. Tap Cancel subscription at the bottom of the screen.
6. Confirm your cancellation; Google will display the date your access ends.

Like Apple, Google Play handles all refunds and cancellations independently. Goodnotes has no control over your Google Play subscription. Save a screenshot of your cancellation confirmation for your records.

Cancel Goodnotes if you bought it directly

If you purchased Goodnotes directly from Goodnotes' website (rare but possible), you must contact Goodnotes' support team in writing.

1. Go to the Goodnotes contact or help page on their website.
2. Locate their cancellation or support email address.
3. Send a clear cancellation request that includes:
   • Your full name as it appears on your account
   • The email address linked to your Goodnotes subscription
   • Your request to cancel and stop recurring charges
   • Today's date
4. Keep a copy of your email for your records.
5. Expect a response within 7 to 10 business days; follow up if you do not hear back.

When you contact Goodnotes directly, put your cancellation request in writing so you have evidence of your intent. A phone call alone is not enough; email or registered mail creates a clear record.

Your consumer rights and legal protection in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription before it renews, and businesses must make cancellation clear and easy.

Your legal position is this: if Goodnotes or the store where you bought it made cancellation difficult to find or complete, or if they charged you after you requested cancellation, you have grounds to dispute the charge. Singapore's Consumer Association and the Competition and Consumer Commission of Singapore (CCCS) enforce these rights.

If a retailer or Goodnotes itself refuses to process a legitimate cancellation, you can lodge a complaint with the CCCS, which investigates breaches of consumer law. Tocancel advises you to gather your cancellation confirmation (email, screenshot, or support ticket number) before escalating. This gives you evidence that you acted in time and followed the correct process.

You also have the right to a refund if you cancel within a reasonable timeframe before your renewal date. If Goodnotes charged you after you cancelled, you can request a chargeback through your bank or dispute the transaction through Apple, Google or your payment provider. Tocancel recommends acting within 30 days of the unwanted charge for the fastest resolution.

What happens after you cancel Goodnotes

Once your cancellation is confirmed, your paid features will stop working on your cancellation date, not immediately.

Until your access ends, you can still download or export your notes and documents from the app. After your cancellation date, you will revert to the free plan, which limits the number of documents you can store and removes collaboration and AI features. Your existing notes remain in your account; you simply cannot add new ones or use premium features without resubscribing. Export your important files before your subscription ends so you do not lose access to them.

How to get a refund if you were charged unfairly

If Goodnotes or the app store charged you after your cancellation or without your consent, you have the right to request a refund under consumer law.

If you bought through Apple App Store, open Apple's subscription settings, find Goodnotes, and tap Report a Problem (if visible). Explain that you cancelled and were charged again. Apple can issue a refund to your original payment method. If you bought through Google Play, go to your order history, find the unwanted charge, tap Report a Problem, and request a refund. Google typically responds within 5 to 7 business days.

If you bought directly from Goodnotes, email their support team with your cancellation confirmation and the unwanted charge. Ask for a full refund of the unwanted renewal. If Goodnotes refuses, contact your bank or credit card provider and file a chargeback, referencing your cancellation proof.

Tocancel advises keeping all cancellation confirmations and charge statements together. This evidence strengthens your case if you need to escalate to your bank or the CCCS.

Common mistakes when cancelling Goodnotes

Cancellation feels simple, but small missteps can leave you charged twice. Here are the traps Tocancel sees most often.

The biggest mistake is cancelling the app instead of cancelling the subscription. Deleting the Goodnotes app from your phone does not cancel your subscription; you will still be charged. You must cancel through your payment platform (Apple, Google or Goodnotes directly), not by deleting the app.

Another common error is assuming Goodnotes will remind you when renewal is coming. They do not send consistent renewal warnings. If you want to cancel, do it immediately rather than waiting for a reminder email that may never arrive. Check your subscription settings now and cancel today if you have decided to leave.

Forgetting to save your notes before cancellation is also costly. After your subscription ends, you lose access to premium export formats and cloud sync. Download or export your important files before your cancellation date takes effect, while you still have full access.

Not keeping cancellation proof is another mistake. If you later dispute a charge, you need a screenshot, email confirmation or support ticket number proving you cancelled on time. Save these records for at least six months.

Cancellation checklist and timeline

Use this timeline and checklist so you cancel safely and on time.

Mark your cancellation date in your calendar and check your bank statement on that day to confirm no new charge appears. If you are charged after cancellation, contact your payment provider immediately with your cancellation proof.

Should you keep Goodnotes or cancel

Deciding whether to keep or cancel Goodnotes depends on how often you use it and whether cheaper alternatives fit your needs.

Keep Goodnotes if you take handwritten notes in every lecture or meeting, use the real-time collaboration features with colleagues, or search your documents frequently. At S$17.98 per year, it is affordable for heavy users. Keep it if no other app matches its handwriting recognition, PDF markup or cross-platform sync.

Cancel Goodnotes if you use it rarely (less than once a month), have switched to another note-taking app like OneNote or Notion, or do not need premium features like audio transcription or AI summaries. Cancel if you are trialling cheaper alternatives or if the free plan meets your needs. If you are short on money or your priorities have shifted, cancelling is a smart way to free up your budget.

Tocancel recommends reviewing your subscription once a year. Set a reminder on your phone to check whether you still use Goodnotes and whether the cost still makes sense. Many people cancel subscriptions they have forgotten about entirely, and that is a perfectly valid reason to stop paying.

Cancellation contact details for Goodnotes

If you need to contact Goodnotes directly about cancellation, here are the official channels.

Goodnotes' cancellation address is based on the withdrawal and cancellation provisions in their Terms and Conditions (current as of September 2025). The primary contact method is through their in-app support or website help centre. For direct written cancellation requests, you can also reach their Singapore-registered support team or their broader registered office in London.

Contact Goodnotes by:

• Email: Use the support contact form on the Goodnotes website or check your account settings for a direct support email
• In-app support: Open Goodnotes, go to settings or help, and tap "Contact Support" to send a message directly
• Registered office: Goodnotes' official registered office is listed in their Terms and Conditions; consult that document for the most current address

If you cancel through Apple App Store or Google Play, you do not need to contact Goodnotes directly; the app store handles all cancellations and refunds on their side.

Tocancel has helped thousands of consumers cancel subscriptions safely and on time, and we are here to support you too. Your subscription is your money, and you have the right to cancel whenever you choose. Follow these steps, keep your cancellation proof, and you will avoid unexpected charges. If you have any doubts about your rights or need help escalating a dispute, visit Tocancel online for further guidance on consumer protection and subscription management in Singapore.