Cancel Jobscan: The Right Way

How to cancel Jobscan and claim your refund in singapore

What Jobscan is and why you might want to cancel

Jobscan is a software tool that helps job seekers optimise their resumes, cover letters and LinkedIn profiles to match applicant tracking systems (ATS). The platform scans your documents against job descriptions, highlights missing keywords and rates how closely your resume aligns with each role. If you've signed up for a paid plan but no longer need this service, or if you prefer exploring alternatives, Tocancel can walk you through every step of cancelling your subscription with confidence.

Main features Jobscan offers

Jobscan's core function is resume optimisation. You upload your resume and paste a job description; the tool compares them and flags missing keywords, formatting issues and structural gaps. Paid plans unlock unlimited scans, a cover letter generator, a LinkedIn profile optimizer and a built-in job tracker. The free tier gives you 5 initial scans plus 5 monthly scans, which suits casual job hunters. If you've stopped job hunting or prefer manual resume editing, paying for these premium features no longer delivers value for your situation.

When cancellation makes sense

You might cancel Jobscan if your job search has concluded, if you prefer working with a recruiter, or if you've found another ATS-checking tool that better suits your workflow. Some users discover they rarely use the scans after the first month, turning the subscription into an unnecessary monthly expense. Whatever your reason, understanding your rights and options before you act is essential-and that's where Tocancel steps in.

Your consumer rights in singapore

Cooling-off rules for digital services

Singapore's Consumer Protection (Fair Trading) Act grants a 5 business day cooling-off period, but only for certain direct-sales or unsolicited contracts conducted offline or by telephone. Digital subscription services like Jobscan typically fall outside this protection because they are concluded online through your voluntary acceptance of the terms. This means you cannot rely on the cooling-off clause to reverse a Jobscan purchase automatically.

Your legal right to cancel and refund eligibility

Your legal position is clear: you have the right to cancel your Jobscan subscription at any time via the platform's account settings. However, receiving a refund is subject to Jobscan's stated refund policy. Jobscan offers refunds only if you request them within 2 calendar days from the start of your billing cycle and you have not used the service during that period. If Jobscan refuses an eligible refund request, you can escalate to the Consumers Association of Singapore (CASE) at www.cas.org.sg, which acts as Singapore's independent consumer watchdog. Tocancel recommends documenting all communication with Jobscan before escalating, including screenshots of your account and email records of your refund request.

Pricing plans and what you're paying for

Jobscan's plan breakdown in singapore dollars

Jobscan displays prices in USD on its website; the approximate SGD conversions below are estimates based on current exchange rates and are provided as a reference only. Actual charges in your account may vary depending on the exchange rate at the time of billing. Before you commit to cancelling, review which plan you are currently on so you understand your billing cycle and cancellation eligibility.

Which plan represents the best value

If you plan to use Jobscan for more than 8 months, the annual plan offers the strongest discount at 25% savings compared to monthly billing. However, if you're uncertain about your job search timeline, the monthly plan gives you flexibility to cancel without penalty after your current billing cycle. The free plan suits those testing the platform before committing funds. Review your account settings to confirm which plan you're currently subscribed to-this determines your cancellation timing and refund eligibility.

How to cancel your Jobscan subscription

Step-by-step cancellation process

Cancelling Jobscan takes fewer than 5 minutes if you follow these steps directly. Access your account settings and locate the subscription management section to end your service immediately.

1. Log in to your Jobscan account using your email address and password
   • Visit the Jobscan login page at jobscan.co
   • Enter your registered email and password
   • Click "Sign In"
2. Navigate to your account settings
   • Click your name or profile icon in the top right corner
   • Select "Account Settings" or "Billing" from the dropdown menu
3. Find the subscription or billing section
   • Look for "Manage Subscription", "Billing Information" or "Payment Methods"
   • This section displays your current plan and next billing date
4. Click "Cancel Subscription" or "End Service"
   • Jobscan may ask for feedback about why you're leaving
   • Complete this optional survey (it helps Jobscan improve, but won't prevent cancellation)
5. Confirm your cancellation
   • Verify the cancellation details on the confirmation page
   • Jobscan will send you a confirmation email within minutes
6. Save your confirmation email
   • Screenshot or forward this email to yourself for your records
   • This email serves as proof of cancellation if you later dispute charges

If you cannot find the cancel button

If the cancellation option is not visible in your account settings, contact Jobscan's support team directly. Use the "Help" or "Support" link on the Jobscan website to submit a ticket, or email their support team. Provide your account email address, full name and the date you wish to cancel. Jobscan's support team typically responds within 24 to 48 hours. Keep a record of this communication in case you need to escalate to Tocancel or CASE later.

Timing matters: when your cancellation takes effect

Understanding your billing cycle and cancellation date

When you cancel Jobscan, your subscription ends on your next scheduled billing date, not immediately. If you are billed monthly on the 15th and you cancel on the 10th, you retain access until the 15th. If you are billed annually on 1 January and cancel in June, you keep access until 31 December. This "access until next billing date" policy is standard in SaaS contracts and protects both you and the company. Tocancel advises cancelling before your next billing date to avoid an unexpected charge.

How to avoid being charged after cancellation

Jobscan should not charge you after your cancellation takes effect on your next billing date. However, monitor your bank account for 7 to 10 days after that date to confirm no charge appears. If you see a post-cancellation charge, contact Jobscan immediately and request a refund. If Jobscan refuses and you cancelled properly, you have grounds to escalate to CASE or dispute the charge with your bank.

Refund eligibility and how to claim

Jobscan's refund policy explained

Jobscan's refund policy is strict but fair: you qualify for a full refund only if you request it within 2 calendar days from the start of your billing cycle and you have not used the service during that period. "Not used" means you have not run any ATS scans, accessed the cover letter generator or used other paid features. If you meet both conditions, Jobscan will process your refund within 5 to 10 business days to your original payment method.

How to request a refund

Contact Jobscan's support team within 2 calendar days of your billing cycle start date. Use the "Help" or "Contact Us" section on the Jobscan website, or email their support team directly. Clearly state that you are requesting a refund under their 2-day refund policy. Include your account email, the date your billing cycle began and confirmation that you have not used any paid features. Jobscan will respond with an approval or a detailed explanation of why you do not qualify. If Jobscan denies your refund without valid reason, document this denial and escalate to CASE at www.cas.org.sg. Tocancel recommends keeping screenshots of your account showing zero scans used as evidence.

If Jobscan refuses your refund

If you believe you qualify for a refund and Jobscan refuses, you have consumer protection rights. Under Singapore's Consumer Protection (Fair Trading) Act, you can lodge a complaint with CASE, which investigates unfair contract terms and trading practices. CASE will contact Jobscan on your behalf and attempt to negotiate. If mediation fails, CASE can escalate your case further. This process is free and does not require a lawyer. Tocancel advises submitting your complaint within 6 months of the refusal.

Common mistakes to avoid when cancelling

Pitfalls that delay or block your cancellation

Cancelling a subscription can feel stressful, especially when you are unsure of the process or worried about being charged again. Here are the mistakes users most often make-and how to sidestep them.

• Cancelling via email without confirmation: Never rely solely on an email request to cancel. Always use the in-app cancellation button in your account settings. Email requests are often missed or delayed. If you must email, request a read receipt and save the response.
• Assuming cancellation is instant: Your access ends on your next billing date, not immediately. If you need to stop using Jobscan today, cancel now but plan for access until your next scheduled charge date.
• Not checking your refund eligibility window: The 2-day refund window is short. If you wait a week after your billing cycle starts, you forfeit refund eligibility. Mark your billing date on your calendar and request a refund the same day if you qualify.
• Failing to document your cancellation: Screenshot your cancellation confirmation page and save the confirmation email. If Jobscan later claims you never cancelled, this proof protects you.
• Ignoring unexpected post-cancellation charges: Check your bank statement 10 days after your cancellation takes effect. If a charge appears, contact Jobscan and your bank immediately. Do not assume it will reverse on its own.
• Not escalating when refused: If Jobscan denies a legitimate refund or continues charging after cancellation, escalate to CASE instead of giving up. You have legal recourse.

What happens after you cancel Jobscan

Access and data after cancellation

Cancelling Jobscan can feel like losing a tool you relied on; it is natural to wonder what comes next. Once your subscription ends on your billing date, you lose access to unlimited scans, the cover letter generator, the LinkedIn optimizer and priority support. Your account and scan history remain visible if you log in, but you cannot run new scans unless you resubscribe. Jobscan does not delete your account unless you request it. If you want Jobscan to delete your personal data entirely, contact their support team with a data deletion request.

Reactivating your subscription

If you change your mind within 30 days of cancellation, you can reactivate your subscription at the same pricing tier. Log in to your account, navigate to the subscription section and select "Reactivate". If 30 days have passed, you will need to sign up as a new customer. Tocancel suggests checking for promotional discounts before reactivating-Jobscan often offers discounts to returning users.

Alternatives to Jobscan

If you found Jobscan useful but want to explore other resume optimisation tools, consider these alternatives: Resume.io (AI-powered resume building), Rezi (ATS-optimised templates), or Resumeworded (free ATS checker and LinkedIn optimiser). Each has different pricing and feature sets. Test the free versions before committing to paid plans. Tocancel recommends trying at least two tools side-by-side to find the best fit for your job search needs.

Checklist for successful cancellation

Confirm you have completed each step

Use this checklist to ensure your cancellation is complete and your account is protected:

How to contact Jobscan for support

Jobscan's contact details and customer service

If you encounter any issues during cancellation or have questions about your subscription, Jobscan's support team can help. Use the following contact methods:

• Support email: Contact Jobscan via the "Help" or "Support" link on their website at jobscan.co. This directs you to their support form.
• Mailing address: Jobscan, 1518 1st Ave S, Ste 201, Seattle, WA 98134-1456, United States. Use this address if you need to send a formal cancellation letter or dispute notice.
• Live chat: Some Jobscan plans include live chat support during business hours. Check your account settings to see if this is available to you.
• Response time: Jobscan's support team typically responds to emails within 24 to 48 hours on weekdays.

When contacting Jobscan, always include your account email, full name and the specific issue you are facing. For refund requests, state the exact date your billing cycle began and confirm you have not used the service. Clear, detailed communication speeds up resolution.

Escalation: when to contact the consumers association of singapore

Your right to escalate unresolved disputes

If Jobscan fails to cancel your subscription, refuses an eligible refund or continues charging after cancellation, you have the right to escalate your complaint to the Consumers Association of Singapore (CASE). CASE is Singapore's independent consumer protection authority and mediates disputes at no cost to you. You do not need a lawyer to file a complaint.

How to lodge a complaint with CASE

Visit www.cas.org.sg and select "File a Complaint" or call CASE's hotline at 6100 0315 during business hours. Provide the following information: your full name, contact details, account email, dates of all communication with Jobscan, copies of your cancellation confirmation and refund request, and a clear description of what went wrong. CASE will contact Jobscan to investigate and attempt mediation. If Jobscan does not respond or refuses to settle, CASE can escalate your case further. Keep all emails, screenshots and receipts as evidence.

Key takeaways and next steps

You have rights, and cancelling is within your control

Cancelling Jobscan is straightforward when you follow the correct steps and understand your rights under Singapore's Consumer Protection (Fair Trading) Act. You can cancel your subscription at any time by using the in-app cancellation button. Your subscription will end on your next billing date, and you can request a refund if you act within 2 days of your billing cycle start date and have not used the service. If Jobscan refuses a legitimate refund or continues charging after cancellation, CASE will advocate for you at no cost.

Your next action is simple: log into your Jobscan account today and navigate to your account settings or billing section. If you need help understanding your plan or eligibility for a refund, Tocancel provides clear guidance at every step. If you encounter resistance from Jobscan or are unsure of your rights, Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover funds they should never have paid. Take control of your subscription today, and remember-you are entitled to clear answers and fair treatment from any company charging your account.