Cancel Justdone: The Right Way to Do It

How to cancel Justdone and protect your rights in singapore

What is Justdone and why cancellation matters

Justdone is an AI-powered writing platform that helps you summarise text, paraphrase documents, generate citations and automate routine writing tasks. Singapore users subscribe for academic work, professional content creation or business writing, but circumstances shift-budgets tighten, your workflow changes, or the tool no longer delivers value.

The key fact: Justdone auto-renews your subscription unless you cancel before your renewal date. This means you could face unexpected charges if you miss the cancellation window. At Tocancel, we help you understand your cancellation rights and walk you through every step, so you avoid unwanted charges and reclaim control of your subscription.

Understanding your subscription costs

Justdone charges between S$27 and S$40.50 per month depending on your plan, or S$405 annually. If you sign up for the 7-day trial at S$2.70 and forget to cancel before it expires, you will be charged approximately S$54 for your first full month. That forgotten trial can cost you significantly, which is why Tocancel emphasises cancelling immediately once you decide to step away.

When you should cancel

Cancel Justdone if you are not using the AI tools regularly, if a free alternative meets your needs or if monthly costs no longer fit your budget. The critical action is to cancel before your next renewal date-most auto-renewals occur 24 hours before your billing cycle restarts. Missing this window means another month of charges.

Pricing plans and what each costs you

Understanding Justdone's pricing structure helps you decide whether your subscription delivers value and shows what you retain (or lose) after cancellation.

Note: Justdone displays prices in USD on its website. Your bank converts to SGD at the time of payment, so your actual charge may fluctuate slightly depending on exchange rates. Always check your invoice for the exact SGD amount charged.

The 7-day trial trap and how to avoid it

The S$2.70 trial is designed to convert into a paid subscription. If you do not cancel within 7 days, Justdone will charge you approximately S$54 in your first full month. Many users assume they can cancel anytime-you cannot. Tocancel recommends setting a phone reminder for day 5 of your trial if you are evaluating the service, so you cancel before the deadline passes.

Your consumer rights in singapore

Your legal protections when cancelling Justdone flow from the Consumer Protection (Fair Trading) Act, which is enforced by the Competition and Consumer Commission of Singapore (CCCS).

What the law says about cancellations

Under Singapore consumer law, you have the right to cancel a subscription within 14 days of purchase if the service was purchased online and you did not receive it in person. This is your statutory cooling-off period. After 14 days, your right to cancel depends on the company's cancellation policy-but you always retain the right to cancel, provided you give the required notice and meet any contractual deadlines.

Justdone's terms state that the company is registered as GM Appdev Limited in Cyprus. This means your contract is governed by Cypriot law, not Singapore law directly. However, as a consumer resident in Singapore, you are protected by Singapore's Consumer Protection (Fair Trading) Act, which applies to all transactions between Singapore consumers and overseas sellers. Your legal position is therefore: you can cancel Justdone, but you must follow Justdone's stated cancellation process and meet any contractual notice periods.

What to do if Justdone refuses to cancel

If Justdone ignores your cancellation request or refuses to process it, you have escalation options. First, document your cancellation request (screenshot, email receipt, date sent). Second, contact the Competition and Consumer Commission of Singapore at www.cccs.gov.sg or call 6100 0018. The CCCS can investigate whether Justdone has breached consumer protection law. This escalation lever gives you real enforcement power if the company refuses to honour your cancellation.

How to cancel Justdone on the web

Cancelling via the Justdone website is the fastest and most direct method. Follow these steps to ensure your subscription ends before your next billing date.

1. Open your web browser and navigate to justdone.com.
   • Make sure you are on the official website (check the URL carefully).
2. Log in using your registered email address and password.
   • If you have forgotten your password, click "Forgot password?" and reset it via the email link sent to your inbox.
3. Once logged in, locate your account menu (usually a gear icon, profile icon or your name in the top-right corner of the page).
   • Click to open the account dropdown or settings panel.
4. Select "Subscription", "Billing", "Manage subscription" or "Account settings" from the menu.
   • The exact label varies, but look for any option related to your payment or subscription status.
5. Find the "Cancel subscription" or "Downgrade" button on your subscription or billing page.
   • Click this button. Justdone may prompt you to confirm or ask why you are cancelling; answer truthfully if you wish, but you are not required to provide a reason.
6. Confirm your cancellation. Justdone will display a confirmation message and may send a confirmation email to your registered address.
   • Screenshot this confirmation page immediately. Save the confirmation email as well.
7. Verify your cancellation by logging back into your account within 24 hours to confirm the subscription status shows "Cancelled" or "Inactive".
   • If your subscription still shows as "Active", repeat the cancellation process or contact Justdone support immediately.

Timing is critical for web cancellation

Complete your cancellation at least 24 hours before your renewal date. Justdone processes cancellations within 24 hours, but if you submit your request on the day of renewal, you may still be charged. To find your renewal date, log into your account and check your subscription or billing page-it should display "Next billing date" or "Renewal date" clearly. Cancel well before this date to avoid charges.

Cancellation by email and postal methods

If the web cancellation process fails or you prefer a documented paper trail, you can cancel by email or post. Tocancel recommends email cancellation because it creates an instant written record.

Email cancellation

Send an email to Justdone's support team with your cancellation request. In your email, include your full name, registered email address, subscription plan, and the date you wish your subscription to end (ideally at least 5 working days before your renewal date). Request a cancellation confirmation in response. Send this email from the address registered to your Justdone account so the company can identify you immediately. Keep a copy of your sent email and any response you receive.

Postal cancellation (alternative)

Justdone's terms reference GM Appdev Limited in Cyprus as the official entity. Some third-party guides reference a UK address (Just Done Ltd), but Tocancel recommends verifying the current postal address by contacting Justdone support first. Email support asking for the official postal address for cancellation requests. Once you have the address, send a registered letter or tracked post containing your name, registered email, subscription plan and cancellation request. Retain your proof of posting (receipt and tracking number) as evidence of your cancellation attempt.

What happens to your account after cancellation

Cancelling Justdone does not delete your account immediately, but it stops future charges and removes your access to the AI tools once your current billing period expires.

Your access during the final billing period

If you cancel mid-month, you retain access to Justdone until the end of your current billing cycle. For example, if you subscribe monthly and cancel on the 10th of the month, you keep access until the last day of that month. After the final day, your account locks and you cannot use the tools. You cannot request a pro-rata refund (a partial refund for unused days) unless you cancel within your statutory cooling-off period (first 14 days of purchase).

Your data and account recovery

After cancellation, Justdone may delete your account data after a set period (usually 30 to 90 days). If you think you might return, download or export any writing samples, notes or work you created within Justdone before cancelling. Once your account is deleted, recovery is difficult or impossible. Tocancel advises backing up your content before you finalize your cancellation.

Refunds and when you can claim them

Your refund eligibility depends on how long you have been subscribed and whether you are within the statutory cooling-off period.

Refunds within the 14-day cooling-off period

If you subscribed fewer than 14 days ago and did not download or use a significant portion of the service, you may qualify for a full refund under Singapore's consumer law. Submit a refund request to Justdone support within 14 days of purchase, citing the cooling-off period. Include your order number, email address and date of purchase. Justdone should respond with a refund or explanation within 5 to 10 working days. If the company refuses and you believe it is acting unfairly, you can escalate to the CCCS.

Refunds after 14 days

After 14 days, your right to a refund depends entirely on Justdone's cancellation policy. Most subscription services do not offer refunds for partial months once the cooling-off period expires-you pay for the full month and lose access when your subscription ends. This is standard practice and legal. If Justdone's policy explicitly offers refunds for certain cancellations (for example, "full refund if you cancel within 30 days of signup"), request a refund citing that policy. Tocancel recommends checking your original welcome email or terms for any refund guarantees.

Credit card disputes as a last resort

If Justdone charges you after you cancel and refuses to refund, you have the right to dispute the charge with your credit card issuer. Contact your bank or card provider and request a chargeback, explaining that you cancelled the subscription and were charged in error. Provide your cancellation confirmation (screenshot or email) as evidence. Your bank will investigate and may reverse the charge, but this process takes 30 to 90 days. Tocancel recommends contacting Justdone first to resolve the issue before escalating to a chargeback, as chargebacks can damage the company's payment processing account.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can leave you charged or locked out of your account. Here are the pitfalls we see most often so you can sidestep them.

Mistake one: confusing account deletion with cancellation

Deleting your Justdone account does not cancel your subscription. You must explicitly cancel your subscription first (via the web, email or post), and then you can request account deletion if you wish. If you delete your account without cancelling, your subscription may continue to auto-renew and charge your payment method in the background. Always cancel the subscription first, wait for confirmation, then delete the account if you choose.

Mistake two: missing the renewal date

Your cancellation must take effect before your renewal date. If you cancel on the same day as your renewal, Justdone may process the renewal first and the cancellation second, leaving you with a fresh month to pay for. Log into your account now and note your exact renewal date. Set a phone reminder for 2 days before, then cancel. Tocancel emphasises this timing because it is the most common reason users face unexpected charges.

Mistake three: assuming a downgrade is a cancellation

Downgrading to a free tier or cheaper plan does not cancel your subscription-it changes it. If you want to stop all charges, you must cancel entirely, not downgrade. Check your subscription status after downgrading; if it still shows as "Active" with a payment method attached, you are still subscribed to a paid plan.

Mistake four: not saving your cancellation confirmation

After you cancel, Justdone displays a confirmation message on screen. Take a screenshot immediately. If the company claims you never cancelled, your screenshot is proof you did. Screenshot the confirmation page, save the confirmation email, and note the date and time. Tocancel recommends keeping these records for at least 12 months in case a dispute arises.

Mistake five: ignoring emails from Justdone after cancellation

After you cancel, Justdone may send follow-up emails offering discounts to reactivate your account or asking for feedback. Ignore these unless you want to resubscribe. Do not click "Reactivate" links in these emails unless you actively want to restart your subscription-some reactivation links automatically restart billing without asking for confirmation.

Comparing your options: cancel vs. downgrade

Before you cancel, consider whether downgrading might serve your needs better. Tocancel has laid out the key differences below.

If you may use Justdone again in the future, downgrading to the free tier keeps your account active without charges. If you never plan to use it again, cancel completely so you have no ties to the service.

After cancellation: your checklist and next steps

Cancelling is not truly complete until you verify your subscription is stopped and you have protected yourself against future charges. Use this checklist to confirm everything is in order.

• Log into your Justdone account within 24 hours of cancellation and confirm your subscription status shows "Cancelled", "Inactive" or "No active subscription".
• Check your email for a cancellation confirmation from Justdone. If you do not receive one within 2 hours, contact support to request confirmation.
• Save screenshots of your cancellation confirmation page and any confirmation emails to a folder on your computer or cloud storage.
• Note the date of your final billing date (the last day of your current subscription period).
• Wait until 1 day after your final billing date, then check your bank account or credit card to confirm no charge was processed. If a charge appears, contact your bank immediately.
• If you received an annual subscription, mark your calendar for one year from your cancellation date; contact Justdone if you are charged again after that date.
• Unsubscribe from Justdone's marketing emails if you wish (usually a link at the bottom of promotional emails).
• If you created work in Justdone that you want to keep, export or download it before your final access date.

Reviews and user experiences with Justdone cancellation

Justdone has a 4.5/5 rating among Singapore users, with most praise directed at the AI writing tools themselves. Cancellation experiences are mixed. Many users report smooth cancellations via the web portal without issues. Others have experienced delayed cancellation processing or continued charges after cancellation attempts. The most common complaint is that the 7-day trial converts automatically to a paid subscription if not cancelled promptly-exactly the trap we outlined above. Tocancel's recommendation remains: cancel before day 7 of your trial to avoid the first charge, and verify cancellation within 24 hours to ensure the subscription is truly stopped.

Contact Justdone for support and escalation

If you encounter problems cancelling Justdone or need to escalate a dispute, use these contact channels. Justdone is officially registered as GM Appdev Limited in Cyprus, but the company operates globally and responds to cancellation requests from Singapore users. If you cannot find a direct phone number on the website, email support is your most reliable option.

Visit justdone.com and look for a "Contact us", "Support" or "Help" link (usually in the footer). Many SaaS companies route support through a help portal or email. Send your cancellation request from your registered account email address and request confirmation of receipt within 24 hours.

If Justdone does not respond to your cancellation request within 5 working days, or if the company refuses to cancel, escalate to the Competition and Consumer Commission of Singapore (CCCS). File a complaint at www.cccs.gov.sg or call 6100 0018. The CCCS investigates unfair trading practices and can compel companies to comply with Singapore consumer law. This escalation is your enforcement lever if Justdone fails to honour your cancellation.

Take control of your subscription today

Cancelling Justdone is your right, and you do not need the company's permission-only the correct process and timing. Follow the web cancellation steps above, save your confirmation, verify the subscription has stopped within 24 hours, and watch your account through one final billing cycle. If charges appear after cancellation, dispute them with your bank and escalate to the CCCS if necessary. Tocancel has helped thousands of consumers cancel unwanted subscriptions by walking them through these exact steps, documenting their actions and standing firm against unexpected charges. Your money, your data and your time are yours to control. Cancel with confidence.