Cancel Passfab: The Right Way to Stop Charges

How to cancel Passfab and stop auto-renewal charges in singapore

Why you should cancel Passfab

Passfab is a subscription-based software suite that helps you recover passwords, unlock devices, and regain access to accounts and files. However, many Singapore consumers find themselves paying for features they no longer use, or they discover cheaper alternatives that meet their needs just as well.

You might cancel Passfab for several reasons: you no longer need password recovery tools, you have found a competitor that costs less, the software does not work as promised, or you simply realize auto-renewal charged your card without your attention. Whatever your reason, your right to cancel is absolute, and Tocancel is here to walk you through the process with confidence.

Common reasons to cancel

Free tools built into your operating system often provide the same password management features as Passfab, making the subscription unnecessary. Some users cancel because auto-renewal happened unexpectedly and they want to stop future charges before another billing cycle begins. Others discover the software does not work on their device or that customer support did not resolve their issue quickly enough. If you purchased Passfab on impulse or have not used it in months, now is the time to take action.

The sooner you cancel, the sooner you stop paying.

When to keep your Passfab subscription

You should keep Passfab if you actively use its features to recover lost passwords, unlock forgotten devices, or access encrypted files on a regular basis. If the software has genuinely solved a problem for you and you use it at least monthly, the cost may be worth it. However, if you are reading this guide, you have probably already decided that keeping it is not worth the expense.

Trust your instinct: if you are thinking about cancelling, you likely do not need it anymore.

Passfab pricing and subscription plans in singapore

Understanding what you are paying helps you decide whether cancellation is the right move. Passfab charges in Singapore dollars (SGD) at your card issuer's exchange rate if you purchase through a currency converter.

Note: Passfab operates on auto-renewal by default, which means your card is charged automatically at the end of each billing period unless you cancel beforehand. If you have been charged multiple times without cancelling, you may be eligible for a refund-we explain how to claim this below. Tocancel recommends checking your last three payment statements to confirm when you were charged and what plan you are on.

Know your billing date so you can act before the next charge hits your account.

Your consumer rights in singapore when cancelling Passfab

Singapore law gives you clear protections when you cancel a subscription service. Understanding these rights puts you in a stronger position if Passfab resists your cancellation or continues charging after you cancel.

Protection under the consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act is Singapore's primary consumer law. It protects you by requiring that services be provided as described, that they are of acceptable quality, and that they are fit for purpose. This means if Passfab continues to charge you after you submit a valid cancellation request, the company is breaking the law. Your legal position is clear: once you cancel, all charges must stop immediately, and any charges after cancellation are considered unauthorized and refundable.

If Passfab continues to bill you after you cancel, you have the right to demand a full refund of those charges. You also have the right to dispute any charges through your bank or payment processor. Tocancel advises keeping records of every cancellation step-screenshots, email confirmations, dates-so you have evidence if you need to escalate to the Consumer Association of Singapore (CASE).

Your legal position is strong: cancellation must stop all charges within 14 days.

The 30-day money-back guarantee

Passfab offers a 30-day money-back guarantee on eligible purchases. This is separate from cancellation and gives you a safety net if the software does not work as advertised. You can request a refund within 30 days of purchase if the product does not meet your expectations or if you discover it is not compatible with your device.

However, this guarantee has limits. Refunds are not automatic for change of mind alone, and you must initiate the refund request yourself. Auto-renewal charges beyond your first purchase are generally not refundable under Passfab's stated policy, although CASE may assist you if the company refuses a legitimate refund. If you are within 30 days of your original purchase date and the software simply does not work for you, contact Passfab's support team with your purchase receipt and request a refund immediately.

Act within 30 days to maximize your refund chances.

How to cancel Passfab in singapore

The cancellation process depends on where you purchased Passfab. We cover each method step by step so you can cancel with confidence.

Cancel Passfab through your account on passfab's website

This is the most direct method if you created an account and manage your subscription online.

1. Visit the Passfab website and log into your account using your email and password
   • If you have forgotten your password, click "Forgot password?" and follow the reset email
2. Look for "My Account," "Subscriptions," or "Billing" in the main menu
   • This section shows your active subscriptions and renewal dates
3. Locate your active Passfab subscription and click "Cancel subscription" or "Manage subscription"
   • Read any confirmation messages carefully
4. Select your reason for cancellation when prompted
   • Be honest-your feedback helps Passfab improve
5. Click "Confirm cancellation" and wait for a confirmation email
   • This email is your proof of cancellation; save it
6. Check your email (including spam folder) within 15 minutes for confirmation
   • If you do not receive it, contact support immediately with a screenshot of your cancellation click

Once cancelled, your subscription should end on your renewal date, and you will not be charged again. Verify this by checking your account settings after 24 hours-it should show "Subscription cancelled" or "Inactive."

Cancel Passfab through PayPal

If you purchased Passfab using PayPal, you can cancel the subscription directly from your PayPal account. This method works even if you cannot access Passfab's website.

1. Log into your PayPal account at paypal.com
   • Use your registered email and password
2. Click "Settings" (gear icon) in the top right corner
   • Then select "Payments"
3. Click "Manage automatic payments" or "My preapproved payments"
   • You will see a list of all active subscriptions
4. Find "Passfab" in the list and click it
   • If you see multiple Passfab entries, check the dates to find the active one
5. Click "Cancel" and confirm the cancellation
   • PayPal will ask why you are cancelling; you can skip this if you prefer
6. You will receive a confirmation email from PayPal within minutes
   • Save this as proof

Cancelling through PayPal stops all payments to Passfab immediately. Your PayPal account will show "Cancelled" next to the Passfab subscription within 24 hours.

Cancel Passfab through paddle (payment processor)

If you purchased through Paddle, Passfab's third-party payment processor, you can cancel via Paddle's system.

1. Log into your Paddle account or access Paddle's customer portal using your purchase email
   • You may need to click a link in a past receipt email to access it
2. Look for "Subscriptions" or "My purchases" in your account dashboard
   • This shows all active and past subscriptions
3. Find your Passfab subscription and click "Cancel subscription"
   • Some subscriptions show a "Manage" button instead
4. Confirm your cancellation and Paddle will email you a receipt
   • Keep this email as your proof
5. Verify cancellation by checking your Paddle account the next day
   • The subscription should show "Cancelled"

Paddle typically processes cancellations within 24 hours, and you will not be charged at your next renewal date.

Cancel Passfab by contacting customer support

If you cannot find the cancellation option online, or if the above methods do not work, contact Passfab's support team directly.

1. Visit the Passfab website and look for "Contact," "Support," or "Help"
   • Most companies have a support link at the bottom of their homepage
2. Submit a support ticket or send an email with the subject line: "Cancel my Passfab subscription"
   • Include your full name, email address, and order number if you have it
3. State clearly: "I wish to cancel my Passfab subscription effective immediately and request confirmation of cancellation"
   • Do not apologize or over-explain-be direct
4. Wait for a response within 3-5 business days
   • If you do not hear back, send a follow-up email
5. Once support confirms cancellation, save the confirmation email
   • This is your proof if charges continue

Support cancellation is slower than self-service, but it is valid and legally binding once confirmed in writing. Tocancel recommends this method only if other options fail.

Cancel through your account or payment processor first-support cancellation takes longer.

What to do after cancelling Passfab

Cancellation is not complete until you have verified that charges have stopped. Take these steps immediately after you cancel.

Verify your cancellation

Do not assume your subscription is cancelled just because you clicked the button. Verify it yourself within 24 hours.

1. Log back into Passfab's website and check your account status
   • It should say "Subscription cancelled" or "Inactive"
2. If you cancelled through PayPal or Paddle, log into those accounts and confirm the status shows "Cancelled"
   • A screenshot of this is valuable evidence
3. Save all confirmation emails in a dedicated folder on your computer and cloud storage
   • Label it "Passfab Cancellation - [date]"
4. Note your cancellation date and expected final charge date on your calendar
   • Most subscriptions charge on their renewal date, not the day you cancel

If your account still shows "Active" after 24 hours, contact support immediately and ask them to cancel manually.

Monitor your bank statement

Watch your credit card or bank statement for the next 60 days. You should not see any new Passfab charges after your cancellation date.

• If a charge appears after cancellation, take a screenshot immediately and contact your bank
• Explain that you cancelled the subscription and the charge is unauthorized
• Your bank can dispute the charge and recover the money

If you are charged after cancellation, you have legal grounds to demand a refund under Singapore law. Tocancel recommends reporting this to CASE if Passfab refuses to refund it voluntarily.

Uninstall the Passfab software

Once cancelled, uninstall Passfab from your device to avoid confusion or accidental use.

• On Windows: Go to Settings > Apps > Apps and features, find Passfab, click it, and select "Uninstall"
• On Mac: Open Applications, find Passfab, and drag it to the Trash, or use an uninstaller tool
• On mobile: Long-press the Passfab app, tap "Uninstall," and confirm

Uninstalling confirms that your subscription is truly ending and removes any temptation to use expired features.

How to claim a refund from Passfab

If you qualify for a refund, act quickly to claim it. Passfab's refund window is strictly 30 days from purchase.

Qualify for a refund: the 30-day rule

Passfab offers a money-back guarantee within 30 days of purchase if the software does not work as described or is not compatible with your device. This means you can request a full refund of your purchase price within this window, no questions asked about quality issues. However, the company will not refund auto-renewal charges beyond your first billing cycle unless those charges were made in error.

If you purchased Passfab more than 30 days ago, you cannot claim a refund under the money-back guarantee. However, if Passfab continues to charge you after a valid cancellation request, those post-cancellation charges are refundable under consumer protection law, regardless of timing. Tocancel recommends checking your purchase date first to see if you are within the 30-day window.

The clock starts on your purchase date, not your cancellation date.

Request a refund

To request a refund, contact Passfab's support team with your purchase receipt and order number.

1. Gather your proof of purchase: your order number, receipt email, and card statement showing the charge
   • If you paid by PayPal or Paddle, have that confirmation number ready
2. Calculate how many days have passed since purchase
   • If it has been more than 30 days and the software simply does not meet your expectations, note this
3. Write a clear refund request email to Passfab support
   • Subject: "Refund request for [order number]"
   • Body: "I purchased Passfab on [date] and request a full refund. [Explain briefly why: software does not work as advertised / not compatible with my device / no longer needed.] My order number is [number] and my purchase email is [your email]. Please confirm the refund within 5 business days."
4. Send the email and wait for a response within 3-5 business days
   • If you do not hear back, send a follow-up email
5. Once approved, the refund typically appears in your account within 5-10 business days
   • Your bank may take an additional 2-3 days to process the credit

If Passfab refuses a legitimate refund, escalate to CASE (Consumer Association of Singapore) with your proof of purchase and refund request email. CASE can help you recover the money if the company has breached consumer protection law.

Dispute charges through your bank

If Passfab refuses to refund unauthorized or post-cancellation charges, your bank can help. This process is called a chargeback or dispute.

1. Contact your bank and ask to dispute the Passfab charge
   • Explain that you cancelled the subscription and were charged after cancellation
2. Provide your bank with proof of cancellation and evidence of the unauthorized charge
   • Screenshots of cancellation emails, your account status showing "Cancelled," and the bank statement showing the charge
3. Your bank will typically reverse the charge within 2-4 weeks
   • The bank will investigate and may contact Passfab

Bank disputes are your last resort if Passfab refuses to refund you, and they are powerful. Most banks side with the customer if you have clear evidence of cancellation.

Keep your cancellation proof and bank statement side by side-these are your strongest arguments.

Common mistakes to avoid when cancelling Passfab

We understand that cancelling a subscription can feel frustrating, especially if you are unsure of the process. Here are the mistakes we see consumers make, so you can avoid them.

Mistake 1: thinking "delete" means "cancel"

Simply uninstalling the Passfab app from your computer or deleting your account does not cancel your subscription. The software can be deleted, but the subscription continues to run in the background, and your card will still be charged at renewal. You must explicitly cancel the subscription through your account, PayPal, Paddle, or support-uninstalling is a separate step that comes after cancellation.

Uninstall after cancellation, not instead of it.

Mistake 2: missing your renewal date

If you cancel on the day before your renewal date, you might still be charged because the system may have already processed the renewal. To be safe, cancel at least 5-7 days before your renewal date. If you miss this window and are charged, contact support immediately and ask for a grace period cancellation or refund of that erroneous charge.

Mark your renewal date on your calendar and cancel a week early.

Mistake 3: not keeping cancellation proof

If you do not save your cancellation email or take a screenshot of your account status, you have no evidence that you cancelled if a dispute arises. Passfab's systems can glitch, or support staff can make errors. Keep every confirmation email, screenshot, and payment processor confirmation in a folder for at least 6 months after cancellation.

One screenshot of "Cancelled" saves you hours of arguing later.

Mistake 4: assuming auto-renewal is "off" by default

Passfab and most SaaS companies enable auto-renewal by default at purchase. This is intentional-the company wants recurring revenue. Do not assume your subscription will expire after one month or one year. It will not. You must actively cancel to stop the cycle, or it will continue indefinitely.

Auto-renewal always continues unless you cancel it yourself.

Passfab cancellation checklist

Use this checklist to ensure you have cancelled correctly and protected yourself from future charges.

Tick off each task as you complete it. This checklist is your roadmap to a successful, stress-free cancellation.

How to escalate a complaint to CASE if Passfab refuses to cooperate

If Passfab ignores your cancellation request or refuses to refund you after cancellation, the Consumer Association of Singapore (CASE) can help.

When to contact CASE

You should file a complaint with CASE if Passfab has refused your cancellation request, continued charging after you cancelled, or failed to refund you within a reasonable timeframe (usually 14-30 days). CASE is Singapore's independent consumer watchdog and has the authority to investigate, mediate, and escalate complaints against companies that breach consumer protection law.

CASE's role is to hold companies accountable when they break the Consumer Protection (Fair Trading) Act. Your legal position is strong: once you cancel, charges must stop. If they do not, Passfab is in breach of the law, and CASE can help you recover your money. Tocancel recommends filing a complaint with CASE if you have already tried to resolve the issue directly with Passfab and failed.

CASE is free to contact and open to public complaints.

How to file a complaint with CASE

1. Visit CASE's website at case.org.sg
   • CASE's contact page has online complaint forms and email addresses
2. Fill out the online complaint form or email CASE directly at the address listed on their site
   • Include your name, order number, cancellation date, and a clear description of the problem
3. Attach supporting documents: your cancellation email, bank statements, and screenshots of your account status
   • These prove that you cancelled and were still charged
4. CASE will review your complaint and contact Passfab to investigate
   • This process typically takes 4-8 weeks
5. If mediation is successful, Passfab will refund you
   • If the company refuses, CASE can escalate further or recommend legal action

Filing a complaint with CASE does not cost you anything and gives you official backing. Most companies comply quickly once CASE gets involved because non-compliance damages their reputation and can result in fines.

File a CASE complaint if Passfab ignores you after two direct contact attempts.

Comparison: alternatives to Passfab

Before you cancel Passfab, consider whether one of these alternatives might serve your needs at a lower cost or with a better user experience.

If you only need password management, free or low-cost alternatives are available. If you specifically need device unlock features, Passfab has fewer direct competitors, but you may still cancel if you have recovered your device and no longer need the service. Tocancel recommends trying a free alternative for 30 days before deciding whether to keep paying Passfab.

Switch to a free tool first-if you miss Passfab, you can always re-subscribe later.

Passfab's company details and contact information

Passfab is operated by Tenorshare (Hong Kong) Limited, a Hong Kong-based software company. This matters for your consumer rights because Passfab is not a Singapore company, and complaints may need to be escalated to Hong Kong regulators if CASE cannot help.

Contact information

• Company name: Tenorshare (Hong Kong) Limited
• Registered address: Hong Kong (specific address listed in Passfab's Terms and Conditions)
• Support email: typically found on Passfab's website under "Contact" or "Help"
• Payment disputes: contact your bank or payment processor (PayPal, Paddle)
• Consumer complaints in Singapore: Consumer Association of Singapore (CASE), case.org.sg

Because Passfab is based in Hong Kong, not Singapore, your strongest leverage is through CASE and your bank's chargeback process. Singapore consumer law still applies to charges made to Singapore residents, and CASE can enforce compliance even if the company is overseas.

Your next steps

You now have all the information you need to cancel Passfab with confidence. The process is straightforward: log into your account or payment processor, click "Cancel," save your confirmation, and verify that no charges appear in the next 60 days. If Passfab refuses to cooperate or continues charging, you have legal recourse through CASE and your bank.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you choose to cancel Passfab immediately or first try one of the free alternatives we listed, know that your rights are protected under Singapore law. Take action today, and you will stop paying for software you do not use.

Your subscription ends the moment you decide it has to. Cancel now.