Cancel Runway: Your Complete Guide

How to cancel Runway in singapore: your complete guide to stopping charges and reclaiming access

Why you might cancel Runway and what you need to know first

Runway is a cloud-based creative platform that combines AI-powered video editing, motion graphics, and content generation into one intuitive interface. You access it via web browser, iOS app, or Android app, and pay either through monthly subscriptions or one-time credit purchases denominated in SGD.

In Singapore, most users subscribe through the App Store or Google Play, though some sign up directly on Runway's website. You might cancel because your creative workflow has changed, your budget has tightened, or you discovered the platform doesn't fit your needs. Whatever your reason, Tocancel is here to walk you through every step and protect your consumer rights throughout the process.

Who uses Runway and what they pay for

Runway attracts solo creators, production teams, marketing agencies, and content creators who need fast, AI-driven editing and generation. The platform scales from basic free features to professional unlimited tiers with priority support. Most users in Singapore choose monthly subscriptions ranging from SGD 10 to SGD 76 per month, depending on processing power and features required.

Why stopping your subscription matters for your wallet

Cancelling halts recurring charges immediately or at your next billing cycle, preventing unwanted renewal fees. If you subscribed through Apple or Google, understanding platform-specific cancellation is critical because Runway cannot cancel App Store or Google Play subscriptions on your behalf. This confusion catches many users off guard and results in continued charges after they believe they've cancelled.

Your cancellation rights under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services and subscriptions.

What the law guarantees you as a consumer

Under the Consumer Protection (Fair Trading) Act, you have the right to accurate information about your subscription terms, including renewal dates, cancellation procedures, and charges. Runway must clearly disclose when your subscription renews and provide an easy, transparent way for you to cancel. If the company makes cancellation deliberately difficult or unclear, this violates your consumer rights.

Your legal position is straightforward: you can cancel your subscription at any time, and the company must honour that request without imposing unreasonable barriers or hidden fees. The Competition and Consumer Commission of Singapore (CCCS) enforces these rights and investigates complaints if a company refuses to cancel or continues charging after you cancel.

What to do if Runway refuses to cancel

If Runway ignores your cancellation request or continues charging after you cancel, document everything: save your cancellation confirmation email, screenshots of your account settings showing cancellation, and any communication with the company. File a complaint with the CCCS through their online portal at www.cccs.gov.sg. Tocancel recommends keeping all evidence for at least 12 months in case you need to escalate your dispute or claim a refund through your bank.

Your cancellation options explained by where you paid

Your cancellation method depends entirely on your payment platform: direct signup on Runway's website, Apple App Store, or Google Play Store.

Cancel a direct Runway web subscription

If you signed up and pay directly through Runway's website, you control the cancellation from start to finish with no third party involved.

1. Open app.runwayml.com in your browser and log in with your account credentials.
   • If you've forgotten your password, click 'Forgot password' and follow the email reset link.
2. Navigate to your account Settings, usually found in the top-right menu or dropdown.
   • Look for a gear icon or your profile name; click it to reveal the account menu.
3. Select the Billing tab or Billing section from the Settings menu.
   • This section shows your current plan, renewal date, and payment method.
4. Locate your active subscription plan and click 'Cancel plan' or similar text.
   • Runway displays what you lose after cancellation and when your access ends.
5. Review the cancellation summary carefully and click 'Continue to cancel'.
   • This confirms you understand the access end date and any downgrade terms.
6. Complete any Stripe payment gateway prompts if requested.
   • Stripe may ask you to verify your identity or confirm you've read the cancellation terms.
7. Click 'Cancel subscription' and confirm the final action when the button appears.
   • Look for a confirmation page or final confirmation button with text like 'Yes, cancel my plan'.
8. Check your email immediately after the confirmation; Runway sends a cancellation receipt within minutes.
   • Save this email as proof of cancellation for your records with Tocancel's help.

Critical step: Before you cancel, export any projects you want to keep. Runway grants access until the end of your paid billing cycle, giving you time to download your work, but never rely on cloud storage alone for irreplaceable content.

Cancel an iOS app store subscription

If you subscribed through Apple's App Store on iPhone or iPad, Apple manages both the subscription and refunds; Runway cannot cancel it for you.

1. Open the Settings app on your iOS device.
   • This is the grey gear icon on your home screen.
2. Tap your name at the top to open your Apple ID profile section.
   • If you see 'Sign in to your iPhone' instead, you're not signed into iCloud; sign in first.
3. Select 'Subscriptions' from the menu.
   • This shows all active and expired subscriptions tied to your Apple ID.
4. Find Runway in your active subscriptions list and tap it.
   • If you don't see Runway, scroll down; you may have other subscriptions listed first.
5. Tap 'Cancel Subscription' when it appears.
   • Apple displays your current billing cycle and when access ends after cancellation.
6. Select your reason for cancellation when prompted.
   • Apple uses this feedback to improve app recommendations; selection is required but optional in detail.
7. Confirm the cancellation when the final prompt appears.
   • Look for a confirmation page showing your cancellation is complete.
8. Check your email for Apple's confirmation receipt; this is your proof of cancellation.
   • Apple sends confirmation from [email protected] within minutes.

Important warning: Runway has no visibility into App Store cancellations. If you have a billing dispute or want a refund, contact Apple directly through Settings > [Your Name] > Media & Purchases, not Runway. Tocancel advises keeping Apple's confirmation email as proof if you need to escalate a refund request.

Cancel a google play subscription

If you subscribed via Google Play on an Android device, Google manages the subscription and processes refunds; Runway cannot cancel it directly.

1. Open the Google Play Store app on your Android device.
   • This is the multicoloured triangle icon on your home screen.
2. Tap the profile icon in the top-right corner and select 'Manage subscriptions'.
   • Alternatively, go to Settings > Apps & notifications > App permissions if you can't find this menu.
3. Find Runway in your active subscriptions and tap it.
   • If you don't see it immediately, scroll through the list or use the search function.
4. Tap 'Cancel subscription' at the bottom of the Runway subscription page.
   • Google displays your current billing date and access end date.
5. Select your cancellation reason when prompted.
   • Google collects this feedback to improve app recommendations and user experience.
6. Confirm the cancellation by tapping 'Yes, cancel' or similar text.
   • Look for a final confirmation screen showing the cancellation is complete.
7. Check your email for Google's cancellation confirmation; save this as proof.
   • Google sends confirmation from Google Play Team within hours.

Critical note: Like Apple, Google holds Runway's subscription data; Runway cannot access your cancellation. If you dispute a charge or request a refund, contact Google directly through the Play Store app, not Runway support. Tocancel recommends documenting Google's confirmation email as your cancellation proof.

Runway pricing tiers so you know what you're cancelling

Understanding Runway's pricing helps you decide whether cancelling is right for you.

If you cancel a monthly subscription, you lose access at the end of your current billing cycle, not immediately. Tocancel advises checking your exact renewal date before cancelling so you know how much longer you have to use the platform.

What happens to your credits and content after you cancel

After cancellation, your access and content follow specific rules depending on your plan type.

Your account access and credit timeline

When you cancel, Runway grants access until the end of your paid billing cycle. Any unused monthly credits expire on your access end date. If you purchased one-time credits separately, those remain in your account indefinitely and do not expire, even after cancellation. You can reactivate your subscription at any time and resume using unexpired credits, though you lose the subscription perks (like priority processing) until you resubscribe.

Protecting your projects before you cancel

Runway does not delete your projects after cancellation, but you may not be able to edit or re-export them without an active subscription. Export any videos, graphics, or files you want to keep before your access ends. Download your projects in your preferred format (MP4, MOV, PNG sequence) and store them on your computer or external hard drive. Do not rely on Runway's cloud storage as your backup after cancellation because the platform may restrict access to archived projects.

Can you get a refund after cancelling Runway

Refund eligibility depends on how long you've had your subscription and where you purchased it.

Direct Runway subscriptions (web-based)

Runway's standard policy does not offer refunds for unused subscription time once the billing cycle has started. However, Singapore's Consumer Protection (Fair Trading) Act gives you the right to a refund if the service was not delivered as described or if the company failed to disclose material terms. If you cancel within the first 14 days of a new monthly subscription and the platform has not worked properly, contact Runway support with evidence (screenshots, error logs) and request a refund based on the Fair Trading Act. Tocancel recommends documenting any service failures immediately so you have proof if you need to escalate to the CCCS.

App store and google play refunds

Apple and Google offer refund windows of varying lengths. Apple typically allows refunds within 14 days of purchase if you request through Settings > [Your Name] > Purchase History. Google Play permits refunds within 48 hours of purchase for most subscriptions. Contact Apple or Google directly through their respective platforms with your reason (non-functional app, accidental purchase, service not as described), and they review your case. Tocancel advises requesting refunds as soon as you discover the service doesn't meet your needs because both platforms enforce strict refund deadlines.

Common cancellation mistakes and how to avoid them

Cancelling feels straightforward until you hit a trap. Here are the mistakes that catch most users.

Mistake one: confusing cancellation with downgrading

Many users click 'Downgrade plan' instead of 'Cancel plan' and end up paying a lower fee but staying subscribed. If you downgrade to the free tier, you still have an active account and may face unexpected charges if you add a payment method later. Always verify you've clicked the exact button that says 'Cancel subscription' or 'Cancel plan', not 'Change plan' or 'Downgrade'. Tocancel recommends taking a screenshot of the cancellation confirmation page as proof you cancelled, not downgraded.

Mistake two: not checking your billing cycle renewal date

Runway charges you on your billing cycle renewal date, not your cancellation date. If you cancel mid-cycle and your next charge is 20 days away, you still have access for those 20 days. Some users cancel but forget about this and are shocked by a final charge a few weeks later. Check your exact renewal date in Settings > Billing before you cancel so you know precisely when your access ends and charges stop.

Mistake three: cancelling the app instead of the subscription

Deleting the Runway app from your phone or device does not cancel your subscription; it only removes the app from your device. Your subscription continues, and charges recur on schedule. To truly cancel, you must log into the Runway website (app.runwayml.com) or your App Store/Google Play account and formally request subscription cancellation. Deleting the app is a separate step you can do after cancelling if you wish.

Mistake four: losing your cancellation confirmation

After you cancel, Runway or Apple or Google sends a confirmation email. Many users delete this email and later forget they cancelled, or face disputes about whether they truly cancelled. Save your cancellation confirmation email in a dedicated folder or screenshot it, and keep it for at least 12 months. This is your proof if you need to dispute an unexpected charge or file a complaint with the CCCS.

Your post-cancellation checklist

Follow these steps immediately after cancelling to protect yourself.

If you see a charge after your access end date, contact your bank or credit card company immediately to dispute the charge. You can also file a complaint with the CCCS if Runway refuses to refund you after you've cancelled.

Why cancelling Runway makes sense for some users

Runway is powerful, but it's not the right tool or investment for everyone.

Reasons to keep your Runway subscription

Keep Runway if you create video content multiple times per week, rely on AI tools to speed up your editing workflow, or use the platform's unique motion graphics or generation features that competitors don't offer. If you're building a portfolio or running a production business in Singapore, the SGD 33 Pro plan often pays for itself in time savings. Tocancel respects that some users genuinely benefit from Runway and don't need to cancel.

Reasons to cancel Runway

Cancel if you realise you haven't logged in for a month or more, if you discovered a cheaper alternative (like DaVinci Resolve, Capcut, or Adobe Premiere), or if your creative goals have shifted away from video. Cancel if the learning curve feels too steep or if you've maxed out the free tier and the pro pricing doesn't justify the upgrade. Cancel if you're testing the tool before committing: Runway's monthly billing lets you trial and exit without long-term contracts, so use that flexibility.

Comparing Runway to similar tools before you cancel

Before you cancel, consider whether another platform might suit you better.

If you decide another tool fits you better, Tocancel can help you cancel that subscription too. Comparison shopping before you cancel ensures you're not jumping to a more expensive platform by accident.

Contact information and escalation if Runway won't cancel

If Runway refuses to cancel your subscription or continues charging after cancellation, use these contacts to escalate your complaint.

Contact Runway support directly first

Email Runway's support team at [email protected] with your account email, subscription plan name, cancellation request, and any error messages you received. Include your order number from your invoice or confirmation email. Runway typically responds within 2-3 business days. If they don't respond or refuse to cancel, move to the next step.

If you subscribed through app store or google play, contact the platform

Apple: Visit Settings > [Your Name] > Media & Purchases > Account Settings and select 'Purchase history'. Report the subscription under 'Problem with a purchase?' and explain the issue. Apple responds within 5-7 business days.

Google Play: Open the Google Play Store app, tap your profile icon, go to 'Manage subscriptions', select Runway, and tap 'Report a problem'. Describe your issue and submit. Google reviews reports within 3-5 business days.

Escalate to singapore's CCCS if needed

If Runway or Apple or Google refuses to resolve your cancellation or refund dispute, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Visit www.cccs.gov.sg/consumers/file-a-complaint and fill out their online form. Include your account information, screenshots of cancellation attempts, confirmation emails, bank statements showing unauthorized charges, and copies of all communication with Runway. The CCCS investigates complaints related to the Consumer Protection (Fair Trading) Act and can compel companies to refund you or face penalties.

Your final cancellation address

If you need to contact Runway by mail (though email is faster), use this address:

Runway ML, Inc.
71 Stevenson Street, Floor 8
San Francisco, CA 94105
United States

Note that Runway is a US-based company, so CCCS involvement may be needed if they ignore your email or postal cancellation request.

Why tocancel is your ally in cancelling subscriptions

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and understand their rights under consumer protection laws. Whether you're cancelling Runway, a streaming service, or any other SaaS tool, Tocancel provides step-by-step guidance, escalation support, and reassurance that you're not alone in the process. Tocancel believes cancellation should be simple, quick, and transparent. If a company makes it difficult, Tocancel is here to document the problem, guide you through escalation, and empower you to stand up for your rights.

Cancelling Runway in Singapore is straightforward once you know which platform you used to subscribe. Use Tocancel's checklist to ensure you cancel correctly, save your confirmation email as proof, and monitor your next billing cycle to confirm charges have stopped. If Runway refuses to cancel or continues billing after you've cancelled, Tocancel recommends escalating to the CCCS. You have rights, and you have options. Take action today, and reclaim control of your subscriptions and your wallet.