Cancel RunwayML: The Right Way to Stop Charges

How to cancel RunwayML in singapore: protect your rights and stop unwanted charges

Why you might cancel RunwayML

RunwayML is an AI-powered creative platform designed for content creators, filmmakers, and designers who need to generate, edit, and compose video and media content quickly. The platform uses machine learning tools to automate creative workflows, which appeals to professionals seeking to speed up production cycles.

However, you may decide that RunwayML no longer meets your needs. Perhaps the monthly subscription cost no longer fits your budget, you have found a competing tool that better suits your workflow, or you simply use the platform infrequently enough that the charges no longer justify the expense. Whatever your reason for cancelling, you have clear rights under Singapore's Consumer Protection (Fair Trading) Act, and Tocancel is here to walk you through the process with confidence and clarity.

Understanding what RunwayML offers

RunwayML provides flexible subscription tiers and pay-as-you-go generation credits. You can subscribe via monthly or yearly plans, purchase one-time generation credits, or sign up through the iOS App Store with pricing in Singapore Dollars. The service is governed by Runway's published terms of use, which set out your contractual rights and obligations as a customer in Singapore.

Your consumer rights when cancelling

Under the Consumer Protection (Fair Trading) Act in Singapore, you have the right to cancel a subscription or service contract within a reasonable timeframe, provided you have been given clear information about cancellation terms at the point of purchase. If RunwayML has not made cancellation instructions transparent or easily accessible, this breach of consumer law strengthens your position. Tocancel recommends you document the cancellation method you use and keep proof of the cancellation confirmation for your records.

RunwayML pricing in singapore (SGD)

Understanding what you are currently paying helps you evaluate whether the service justifies its ongoing cost and clarifies your potential savings after cancellation.

Monthly versus yearly subscriptions: which affects your cancellation rights?

Monthly subscriptions offer flexibility; you can cancel with notice at the end of your billing cycle without penalty. Yearly subscriptions commit you to 12 months of charges upfront, which means cancelling mid-year may result in partial refunds or service suspension until your prepaid period expires. When you cancel a subscription, your access typically continues until the end of the current billing period, so you will not lose your creative work immediately. Understanding your billing cycle is essential before you cancel, and Tocancel helps you identify this information quickly so you can make an informed decision.

How to cancel RunwayML step by step

Your cancellation method depends entirely on where you subscribed, and following the correct process ensures your cancellation is processed without delay.

Cancel if you subscribed via the iOS app store

Apple processes all billing for in-app subscriptions, which means you must cancel through Apple's system, not through RunwayML's website or app settings.

1. Open the App Store app on your iPhone or iPad.
   • Look for the App Store icon with a blue background and white silhouette.
2. Tap your profile icon in the top right corner.
   • This is typically a circle displaying your photo or initials.
3. Select "Subscriptions" from the menu that appears.
   • You will see a list of all active, paused, and cancelled subscriptions.
4. Find "RunwayML" in your subscriptions list and tap it.
   • If you cannot see it immediately, scroll down, as older subscriptions may appear separately.
5. Tap "Cancel Subscription" or "Edit Subscription" to access cancellation options.
   • Some versions of iOS label this button differently; look for "Manage" or "Modify" if "Cancel" is not visible.
6. Confirm your cancellation when prompted.
   • Apple will display the exact date your subscription ends; note this for your records.
   • Take a screenshot of the confirmation screen as proof in case you need it later.

Apple will stop charging your payment method immediately after you confirm cancellation, and your RunwayML access will continue until the end of your current billing period.

Cancel if you subscribed via the RunwayML website

If you created your RunwayML account directly on the Runway website and set up a subscription through their payment portal, you must cancel via your account settings.

1. Log in to your RunwayML account on the website.
   • Go to runway.com and enter your email and password.
2. Navigate to your account settings or billing section.
   • Look for a menu icon (three horizontal lines) or your profile avatar in the top right corner.
   • Select "Settings," "Billing," or "Subscription" from the dropdown menu.
3. Locate your active subscription in the billing section.
   • You will see your current plan, renewal date, and payment method.
4. Click "Cancel Subscription" or "Manage Subscription."
   • RunwayML will typically ask you why you are cancelling; this feedback is optional.
5. Confirm your cancellation.
   • RunwayML will send a confirmation email to your registered email address.
   • Save this email as your proof of cancellation.
6. Verify that your subscription status shows as "Cancelled" in your account.
   • Your access will continue until the end of your current billing period.

After you cancel via the website, RunwayML will stop all future charges on your payment method.

Cancel if you subscribed via android or google play

Google Play handles subscriptions on Android devices in the same way Apple handles iOS subscriptions, so you must cancel through Google Play, not the RunwayML app.

1. Open the Google Play Store app on your Android device.
   • Look for the Google Play Store icon with a multicolored triangle.
2. Tap your profile icon in the top right corner.
   • This is typically a circle with your Google account photo.
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You will see all your active and cancelled subscriptions.
4. Find "RunwayML" or "Runway" in your subscriptions list and tap it.
   • If you have multiple subscriptions, scroll to locate RunwayML.
5. Tap "Cancel subscription."
   • Google Play may ask why you are cancelling; this is optional feedback.
6. Confirm your cancellation by tapping "Cancel subscription" again.
   • Google Play will send you a confirmation email with your cancellation date.
   • Screenshot this confirmation for your records.

Your RunwayML access will end at the conclusion of your current billing period, and Google Play will not charge your registered payment method again.

What to expect after you cancel

Cancelling RunwayML is often a relief, but knowing what happens next prevents confusion and protects your account security.

Access and timeline after cancellation

When you cancel, your service continues until the end of your current billing period. This means if you cancel on day 5 of a monthly cycle, you retain full access to RunwayML until day 30 or 31. No charges will occur after the end of this period. You will be unable to renew your subscription when it expires, and you will receive email reminders as your access approaches its end date. Download or export any creative projects you have created while your access is still active, as you may lose access to stored files or editing history once your subscription ends.

Refunds and partial cancellations

Refund eligibility depends on your subscription type and the reason for cancellation. If you paid for an annual subscription and cancel mid-year, RunwayML's policy typically allows a pro-rata refund for the unused portion of your subscription, calculated from your cancellation date to your original renewal date. However, if you cancel a monthly subscription, refunds are generally not available unless you cancelled within a cooling-off period (typically 14 days from purchase under Singapore consumer law). To claim a refund, contact RunwayML's support team with proof of your cancellation and explain why you believe you are entitled to a refund. Tocancel advises you to cite the Consumer Protection (Fair Trading) Act if RunwayML initially refuses a refund you believe you are entitled to under law.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you contract for services like RunwayML.

Your legal position

Under the Consumer Protection (Fair Trading) Act, you have the right to clear, honest information about a service's cost, cancellation terms, and conditions before you subscribe. If RunwayML failed to disclose cancellation methods clearly at the point of sale, or if they made cancellation deliberately difficult or hidden, this violates the Act. You also have the right to cancel a distance contract (such as an online subscription) within 14 days of purchase without penalty, provided RunwayML has supplied you with proper cancellation instructions. If you dispute a charge after cancellation, you can file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS), which enforces consumer protection law.

If RunwayML refuses to cancel or refund

If you attempt to cancel and RunwayML ignores your request, blocks your account, or continues to charge you after cancellation, escalate your complaint immediately. First, send a formal email to RunwayML's support address requesting cancellation in writing; keep a copy. If RunwayML does not respond within 14 days, or if they refuse to process your cancellation, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or contact the Competition and Consumer Commission of Singapore (CCCS). Tocancel recommends you gather all evidence: your subscription confirmation emails, cancellation request emails, bank statements showing charges, and any replies from RunwayML. This evidence strengthens your complaint and increases the likelihood of a resolution in your favour.

Common mistakes to avoid when cancelling RunwayML

Cancelling a subscription can feel stressful, especially if you are worried about being charged after you have asked to stop. These mistakes are easily preventable with care and attention.

Mistake 1: cancelling in the wrong place

The most common error is attempting to cancel via the RunwayML app or website when you actually subscribed through Apple or Google Play. App Store and Play Store subscriptions are managed entirely by Apple and Google respectively, and RunwayML's website cancellation option will not affect them. Always verify where you subscribed first, then cancel in that exact location. Check your email confirmation from the time you subscribed; it will clearly state whether you were billed by RunwayML, Apple, or Google.

Mistake 2: assuming cancellation is immediate

Cancelling RunwayML does not stop your access immediately; it stops your access at the end of your current billing period. If you need to stop using the platform urgently, verify your exact access end date when you cancel so you know when you will lose connection. This prevents frustration if you discover your access has ended weeks after you cancelled and expected it to continue.

Mistake 3: not keeping cancellation proof

If RunwayML charges you after cancellation or disputes your cancellation, you will need evidence. Screenshots of your cancellation confirmation, confirmation emails from Apple or Google, and your support ticket numbers are all critical proof. Without documentation, it is your word against RunwayML's, and Tocancel has seen many consumers struggle to recover overcharges because they did not retain proof.

Mistake 4: forgetting to cancel before your renewal date

If you delay cancellation, your subscription will renew automatically on your billing cycle date. Set a phone reminder at least 3 days before your renewal date so you cancel in time. Monthly subscriptions renew monthly, and yearly subscriptions renew annually, so the cost of missing a cancellation deadline can be substantial.

Your cancellation checklist

Before and after you cancel, use this checklist to ensure you have completed every step and protected your interests.

Should you cancel or keep RunwayML: a comparison

This table helps you weigh the advantages and disadvantages of keeping your RunwayML subscription against the cost and effort of cancelling.

Contact details and escalation for RunwayML

If you encounter problems cancelling RunwayML or the company refuses to honour your cancellation request, contact these offices for support.

RunwayML support and corporate office

RunwayML is operated by RunwayAI, Inc., and the only known Singapore-registered entity associated with the service is RUNWAY FINTECH PTE. LTD. You can contact RunwayML support through their website's help centre or by emailing their support team directly. If you are unable to find direct contact information on their website, Tocancel recommends you file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS), both of which can compel RunwayML to respond to your cancellation or refund request.

Escalation: consumers association of singapore (CASE)

If RunwayML ignores your cancellation request or refuses to stop charging you after you have cancelled, lodge a complaint with CASE:

• Website: case.org.sg
• Phone: 6100 0820
• Address: 170 Ghim Moh Road, Singapore 279621

CASE will investigate your complaint and mediate between you and RunwayML to resolve the dispute at no cost to you.

Escalation: competition and consumer commission of singapore (CCCS)

The CCCS enforces the Consumer Protection (Fair Trading) Act and can take legal action against RunwayML if they breach consumer law:

• Website: cccs.gov.sg
• Email: [email protected]
• Phone: 6325 8355

File a complaint if you believe RunwayML has engaged in unfair or misleading conduct, such as hiding cancellation instructions or charging you after cancellation.

Final summary: take control of your RunwayML subscription

Cancelling RunwayML is straightforward once you identify where you subscribed and follow the correct cancellation steps. Whether you subscribed via the RunwayML website, Apple App Store, or Google Play, your cancellation will be processed within hours, and charges will stop at the end of your billing period. Keep proof of your cancellation, monitor your payment method for unwanted charges, and escalate to CASE or the CCCS if RunwayML refuses to honour your request. Your rights are protected under Singapore's Consumer Protection (Fair Trading) Act, and you are entitled to cancel and claim refunds if the law permits. Tocancel has helped thousands of consumers cancel unwanted subscriptions, protect their finances, and reclaim control of their digital spending, and we are here to support you at every stage of your cancellation journey. Start your cancellation today, follow the step-by-step process that matches your subscription source, and enjoy the peace of mind that comes from stopping unnecessary charges.