Cancel Storyblocks: The Right Way

How to cancel Storyblocks and protect your wallet in singapore

Understanding Storyblocks and why cancellation might be right for you

Storyblocks is a subscription service that gives you unlimited access to royalty-free stock video, audio, images and templates for your creative projects. You download assets as many times as you need during your subscription period, making it popular with content creators, small business owners and design agencies across Singapore. The platform appeals to creators who want reliable, licensed content without hunting for individual files or negotiating permissions.

However, not every subscription remains the right fit for your needs or budget. You might cancel if you have completed a project, found a cheaper alternative, discovered the library does not meet your requirements, or simply want to reduce recurring expenses. Whatever your reason, Tocancel is here to walk you through the cancellation process with clarity and confidence.

Common reasons to cancel Storyblocks

You might decide to cancel if you have finished a short-term project and no longer need regular downloads. Rising subscription costs, unused monthly credits, or overlapping tools in your creative suite can also prompt reassessment. Some users find the library lacks assets in their niche or prefer competitors like Envato Elements or Shutterstock. Others simply want to consolidate their software subscriptions and reduce fixed costs.

What this guide covers

This guide explains every cancellation method available to you in Singapore, clarifies what happens to your access and billing after you cancel, outlines your refund entitlements under Singapore consumer law, and flags common traps that catch unsuspecting users. By the end, you will know exactly how to cancel Storyblocks and protect your consumer rights. Tocancel has helped thousands of users navigate digital subscription cancellations, and this guide applies the same consumer-first approach to your situation.

Storyblocks pricing and subscription options in singapore

Understanding your current plan and billing cycle is essential before you cancel.

Current pricing and billing cycles

Storyblocks offers multiple subscription tiers with both monthly and annual payment options in SGD. Pricing varies depending on which asset types you need (video, audio, images, templates or combinations) and your preferred billing frequency. Annual plans typically cost 30-40% less per month than month-to-month subscriptions. Visit the official Storyblocks website to confirm current rates in Singapore dollars before you finalize your cancellation decision.

Why your subscription source matters for cancellation

If you purchased your subscription directly through the Storyblocks website (storyblocks.com), you cancel through your account settings and Storyblocks handles all billing and refunds. If you subscribed via the Apple App Store or Google Play Store, you must cancel through those platforms instead, and they process refunds independently of Storyblocks. This distinction is critical because your cancellation route, refund timeline and eligibility depend entirely on where you bought your subscription. Understanding this difference now prevents frustration later.

Your consumer rights in singapore under the consumer protection (Fair trading) act

Singapore law protects your rights as a digital service consumer, and Storyblocks must honour these rights regardless of its own terms and conditions.

What the consumer protection (Fair trading) act guarantees you

Under Singapore's Consumer Protection (Fair Trading) Act, services must be of acceptable quality, fit for purpose and provided within a reasonable timeframe. If Storyblocks fails to deliver these standards or misrepresents its service, you have grounds to dispute charges and seek refunds. The Consumers Association of Singapore (CASE) enforces these protections and can mediate disputes if Storyblocks refuses your cancellation or refund request.

Your legal position is strong: you have the right to cancel any subscription, and Storyblocks must process your cancellation promptly without unnecessary obstacles, hidden fees or penalties beyond what your contract explicitly states. If the company charges you after you have cancelled, or blocks your cancellation without valid reason, you can escalate to CASE for enforcement action.

Refund entitlements under singapore law

You are entitled to a refund for unused service only if you cancel before your billing period ends and Storyblocks' terms allow pro-rata refunds. Most subscription services do not offer refunds for partially-used months unless there is a fault on their side (such as service unavailability). However, if Storyblocks misrepresented features, deleted assets from the library you relied on, or failed to provide the promised service quality, you have grounds to request a refund under consumer protection law. Document any service failures with screenshots before you contact support, as this evidence strengthens your claim.

How to cancel Storyblocks if you subscribed directly via the website

If you purchased your subscription directly from Storyblocks, follow these steps to cancel through your account settings.

Step-by-step cancellation through your Storyblocks account

1. Log in to your Storyblocks account using your email and password.
   • Visit storyblocks.com and click "Sign In" at the top right.
   • Enter your registered email address and password.
2. Navigate to your account settings and billing information.
   • Click on your profile icon (usually at the top right of the dashboard).
   • Select "Account Settings" or "Billing & Subscription" from the menu.
3. Locate your active subscription and review the renewal date.
   • You will see your current plan, next billing date and payment method.
   • Note the exact renewal date so you understand the deadline for cancellation.
4. Click the "Cancel Subscription" or "Manage Subscription" button.
   • Most accounts display a red "Cancel" link next to your active plan.
   • If you cannot find this option, click "Need Help?" and select "Cancel Subscription".
5. Confirm your cancellation and complete any required surveys.
   • Storyblocks may ask why you are cancelling; your feedback is optional.
   • Click "Confirm Cancellation" to complete the process.
   • You will receive a confirmation email within a few minutes.
6. Verify your cancellation by logging back into your account.
   • Check that your subscription status now shows "Cancelled" or "Active until [date]".
   • Save the confirmation email and screenshot for your records.

What happens to your access after you cancel

Once you cancel, your access typically remains active until the end of your current billing period. For example, if you subscribed on 15 January and your renewal is 15 March, cancelling before 15 March means you can still download assets until 14 March at 11:59 PM. After that date, you lose access to your downloads, though assets you have already saved to your computer remain yours to use. Storyblocks does not delete your account; you can reactivate your subscription at any time by logging in and selecting a new plan.

Cancelling Storyblocks through apple app store or google play

If you subscribed via your phone or tablet app, you must cancel through the platform where you purchased the subscription.

Cancelling via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the app icon to open the App Store.
2. Tap your profile picture at the top right of the screen.
   • Select "Account" from the dropdown menu.
3. Select "Subscriptions" from the menu options.
   • You will see all your active subscriptions listed.
4. Find Storyblocks in your subscriptions list and tap it.
   • You will see your plan details, renewal date and payment method.
5. Tap "Cancel Subscription" or the red "Cancel" button.
   • Confirm by tapping "Confirm Cancellation".
   • You will receive an email confirmation from Apple.
6. Verify the cancellation by checking your subscription status is now "Cancelled".
   • Screenshot the confirmation for your records.

Cancelling via google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon at the top right of the screen.
2. Select "Manage my subscriptions" from the menu.
   • You will see all active subscriptions linked to your Google account.
3. Find Storyblocks in your active subscriptions list.
   • Tap on Storyblocks to view plan details and renewal date.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Read any exit offers carefully; do not re-subscribe unless you change your mind.
5. Confirm the cancellation and select your reason for leaving (optional).
   • Tap "Cancel subscription" again to finalize.
   • Google will send you a confirmation email.
6. Verify cancellation by checking your active subscriptions list.
   • Storyblocks should no longer appear in your subscriptions.
   • Save the confirmation email for your records.

Apple and google refund policies for app subscriptions

Apple and Google have separate refund policies from Storyblocks itself. You can request a refund for your most recent subscription period within 48 hours of purchase through Apple or Google directly. To request a refund, visit reportaproblem.apple.com (for Apple) or support.google.com/googleplay (for Google) and select "Request a refund" next to the Storyblocks charge. Provide a reason such as "Accidental purchase" or "Service did not work as expected". Apple and Google typically approve refunds within 5-10 business days.

Contacting Storyblocks support for cancellation assistance

If you cannot cancel through your account settings or need account-specific help, email Storyblocks support directly.

How to reach Storyblocks support

Email [email protected] with the subject line "Subscription Cancellation Request" and include your full name, registered email address and account details. Explain your reason for cancellation briefly and ask Storyblocks to confirm cancellation in writing. Support typically responds within 24-48 hours during Singapore business hours. Keep a copy of your email and any responses for your records, as this creates a paper trail if you later need to escalate to CASE or dispute a charge.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially if you worry about being charged unexpectedly. The good news is that avoiding a few common errors makes the process smooth and protects your money.

Mistake 1: not checking your renewal date before cancelling

If you do not know when your subscription renews, you might assume you are safe when you are actually cutting it close. Check your renewal date immediately after logging into your account settings. If renewal is less than 48 hours away and you have not cancelled, contact support urgently to ensure your cancellation processes in time. Tocancel recommends setting a phone reminder 3 days before your renewal date as a failsafe.

Mistake 2: cancelling in the wrong place

Cancelling through the Storyblocks website does not cancel an App Store or Google Play subscription, and vice versa. You must cancel through the exact platform where you purchased the subscription. If you subscribed via Apple App Store but tried to cancel through the Storyblocks website, your subscription would remain active and you would be charged again. Verify your subscription source by checking your email receipts; they will indicate "Storyblocks.com", "Apple.com" or "Google Play" in the header.

Mistake 3: assuming cancellation means immediate loss of access

Many users panic and think they lose access the moment they click "Cancel". In reality, you retain full access until the end of your current billing period. You can continue downloading assets after you cancel, as long as the period has not expired. This means you should cancel early in your billing cycle only if you are certain you will not need assets before renewal; otherwise, wait until near the end of the cycle to maximize your downloads.

Mistake 4: not saving your confirmation email

Storyblocks sends a confirmation email when you successfully cancel, but this email often lands in spam or promotions folders. Check all email folders immediately after cancelling and move the confirmation to your inbox. If Storyblocks later charges you after you cancelled, this email is your proof of cancellation and strengthens any dispute you file with CASE or your payment provider. Store it in a dedicated folder for digital service records.

Mistake 5: disputing the charge without attempting cancellation first

If you contact your bank to dispute a Storyblocks charge without first attempting to cancel through the proper channels, your bank may refuse the chargeback because you did not follow the company's cancellation process. Always cancel directly with Storyblocks or the app store first, keep the confirmation, and only then dispute the charge if you are incorrectly billed after cancellation. This sequence protects your consumer rights and gives you legal standing if escalation becomes necessary.

What happens after you cancel Storyblocks

The cancellation process does not end the moment you click "Cancel". Understanding what comes next helps you prepare for the transition and ensures you do not miss anything important.

Your account status and access timeline

Your Storyblocks account remains active and you retain full access to download assets until your billing period ends. You can log in any time before the expiration date and download any assets you need. After the expiration date, you lose access to the Storyblocks library, but any files you have already downloaded and saved to your computer remain yours to use permanently under Storyblocks' standard license terms. Your account itself does not delete; you can reactivate your subscription at any time by logging in and choosing a new plan.

Monitoring your billing to ensure no future charges

Check your bank statement or credit card for the next 2-3 billing cycles to confirm Storyblocks does not charge you again. Most cancellations process immediately, but occasional billing system delays occur. If you see a charge after your confirmed cancellation date, contact support immediately with your cancellation confirmation email. If Storyblocks refuses to refund the erroneous charge, you can dispute it with your bank or escalate to CASE. Tocancel recommends setting a calendar alert 30 days after your cancellation to check your statement proactively.

Reactivating your subscription if you change your mind

You can reactivate your Storyblocks subscription at any time by logging into your account and selecting a new plan. Reactivation does not restore your previous subscription; you start a new billing cycle at the current price. If you are considering reactivation, check the Storyblocks website for new-user discount codes first, as these sometimes apply to inactive accounts returning after 30+ days.

Refunds, chargebacks and escalation

If Storyblocks refuses to process your cancellation or charges you after you cancel, you have legal remedies available in Singapore.

Refund eligibility and the pro-rata policy

Storyblocks generally does not offer pro-rata refunds for partially used subscription periods unless there is a service failure or misrepresentation on the company's side. This is standard in the software-as-a-service industry and aligns with Singapore's consumer protection law, which allows companies to retain payment for services already delivered. However, if you cancelled during a free trial period and were incorrectly charged, or if Storyblocks materially changed the service (such as removing features you paid for), you have grounds to request a refund. Document any service changes with screenshots and email support with evidence of your claim.

Filing a chargeback with your bank if Storyblocks refuses cancellation

If Storyblocks ignores your cancellation request and continues to charge you, contact your bank and dispute the charge as "Subscription not cancelled as requested" or "Fraudulent recurring charge". Provide your bank with your cancellation confirmation email and screenshots of your account settings showing cancellation. Your bank will initiate a chargeback process, which typically takes 10-15 business days. During this time, cooperate fully with your bank's investigation and provide any additional evidence requested. Most banks rule in the consumer's favour when there is clear proof of cancellation.

Escalating to the consumers association of singapore (CASE)

If Storyblocks refuses your refund request and your bank declines the chargeback, escalate to CASE via their website (case.org.sg) or by calling 6100 0315. CASE is a statutory body that mediates disputes between consumers and companies in Singapore. Submit a formal complaint with all documentation: cancellation confirmation emails, screenshots of account settings, bank statements showing charges, and any email correspondence with Storyblocks support. CASE will contact Storyblocks on your behalf and work toward a resolution. If mediation fails, CASE can refer your case to the Small Claims Tribunal for binding arbitration. Tocancel advises keeping thorough records throughout the cancellation process so you are prepared for escalation if needed.

Comparison table: cancellation methods at a glance

Use this table to quickly confirm which cancellation method applies to your subscription.

Protecting yourself from unwanted recurring charges

Once you have cancelled Storyblocks, take these final steps to ensure you are never charged again.

Setting alerts and monitoring your statements

Set a phone reminder for 30 days after cancellation to check your bank statement. Many consumers assume cancellation is complete and do not check their statements, only to discover a surprise charge weeks later. Catching the error quickly means you can dispute it immediately while your cancellation proof is fresh. Use your bank's app to set up alerts for any charge from Storyblocks; most banking apps allow you to block specific merchants or set notifications for recurring charges.

Keeping your cancellation records organized

Create a folder on your computer or in your email labeled "Digital Subscriptions Cancelled" and store every cancellation confirmation, support email and screenshot there. Include the date of cancellation, the subscription period covered, and your expected final access date. If you ever need to dispute a charge or file a complaint with CASE, these records prove your cancellation and strengthen your case. Tocancel users who maintain organized records are significantly more successful in resolving billing disputes quickly.

Communicating with support in writing

Always request cancellation confirmation via email rather than through live chat or phone calls. Email creates a permanent record that you can reference later if needed. If you call support, follow up with an email summarizing the conversation and asking for written confirmation of cancellation. This approach protects you legally and gives you evidence if Storyblocks later claims you never requested cancellation.

Summary and next steps

Cancelling Storyblocks in Singapore is straightforward when you follow the correct process for your subscription type. If you subscribed directly via the website, log into your account, navigate to Billing and Subscription settings, and click Cancel. If you subscribed via Apple App Store or Google Play, cancel through those platforms instead. Remember to check your renewal date, confirm your cancellation via email, and monitor your bank statement for the next few billing cycles to ensure no erroneous charges occur.

Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you if Storyblocks refuses to cancel, misrepresents its service or continues charging after cancellation. You can dispute charges with your bank, request mediation through CASE (Consumers Association of Singapore), or file a complaint with the Small Claims Tribunal if necessary. Tocancel has helped thousands of consumers cancel digital subscriptions confidently and resolve billing disputes. Whether you need a step-by-step walkthrough, help escalating a complaint to CASE, or clarification on your consumer rights, Tocancel provides the resources and guidance you need.

Start your cancellation today by identifying your subscription source, logging into the correct platform, and following the steps outlined above. Save your confirmation email and screenshot your cancelled subscription status. If you encounter any issues or Storyblocks refuses to process your cancellation, visit Tocancel for escalation guidance and support. You have the power to cancel, and your consumer rights back you up.

Contact information for further assistance

If Storyblocks support does not respond or refuses your cancellation within 48 hours, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or 6100 0315. For direct account assistance, contact Storyblocks support at [email protected]. Visit Tocancel.com for additional resources on cancelling subscriptions across other platforms and services, or to file a complaint if your cancellation was denied. Tocancel is your ally in protecting your digital wallet and enforcing your consumer rights in Singapore.