Cancel Storyboard That: The Right Way

How to cancel Storyboard That in singapore and stop unwanted charges

Why you might want to cancel Storyboard That

Storyboard That is a web-based visual storytelling platform that lets you create storyboards, graphic narratives, and visual presentations using a simple drag-and-drop editor. Teachers, students, and creative professionals use it to transform ideas into pictures quickly and share them with collaborators. The platform works well for short-term projects, but many subscribers find they no longer need the service after their initial enthusiasm fades or once their project ends.

How the platform works

You access Storyboard That through your web browser or mobile app, choose from ready-made templates or start with a blank canvas, drag characters and scenes onto your workspace, and share your finished storyboard with others. The free version includes limited features; paid plans unlock custom uploads, expanded character libraries, and team collaboration tools. Subscriptions auto-renew each month unless you actively cancel before your billing date.

Common reasons subscribers cancel

You might cancel because your creative project finished, you found a more affordable alternative, the interface no longer fits your workflow, your team or classroom size changed, or you realised your subscription was still charging you. Whatever your reason for leaving, Tocancel helps you navigate the cancellation process smoothly and ensures you understand your rights to any refund you may be entitled to claim.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Storyboard That subscriptions. This law gives you real legal leverage if the company acts unfairly or refuses to honour its promises.

What the consumer protection (Fair trading) act covers

The Act requires businesses to describe their services accurately, charge fair prices without hidden fees, and honour cancellation requests. If Storyboard That misrepresented the service, charged you without clear consent, or refuses to process your cancellation request, you have grounds to escalate your complaint. The Consumers Association of Singapore (CASE) is your free mediation service; you can lodge a complaint at no cost, and CASE will contact the company on your behalf to resolve the dispute. Your legal position is strong: the law assumes you have the right to cancel digital subscriptions, and the company must prove they have a valid reason to refuse you.

The 30-day money-back guarantee and your refund rights

Storyboard That publicly advertises a 30-day money-back guarantee, which means you can request a full refund within 30 days of your initial purchase if you are unsatisfied with the service. This is a contractual promise; the company is legally bound to honour it. If they refuse your refund request, you have every right to escalate the matter to CASE, which will investigate and pressure the company to comply. Keep screenshots of any billing confirmations, terms and conditions, and your refund request email as evidence.

How to cancel your Storyboard That subscription

Your cancellation path depends on where you signed up and how you pay. Direct subscriptions through Storyboard That's website work differently from app purchases on the Apple App Store or Google Play Store, each with its own process and timelines.

Cancelling a web subscription (signed up at StoryboardThat.com)

If you subscribed directly on the Storyboard That website, you cancel through your account settings. Follow these steps to stop charges before your next billing date.

1. Visit StoryboardThat.com and log in with your email address and password.
   • If you have forgotten your password, click the "Forgot password?" link on the login page and follow the email instructions to reset it.
2. Navigate to Settings or My Settings from the top navigation menu or profile icon.
   • For individual accounts, look for a "Subscription," "Billing," or "Plans" tab in your settings dashboard.
   • For team or organisation accounts, select Manage Subscription or Team Settings instead.
3. Locate the button labelled Cancel Subscription, Pause Subscription, or Need to Cancel.
   • The platform will ask why you are cancelling; you can skip this question or provide feedback if you wish.
4. Review the final billing date shown on your screen and confirm your cancellation.
   • Your account will remain active and accessible until the end of your current billing cycle, so you keep access to all paid features until then.
   • After your billing cycle ends, your account will downgrade to the free plan automatically.
5. Check your registered email address for a cancellation confirmation within 24 hours.
   • Save this email as proof of cancellation in case you need to dispute any further charges.
6. Log back into your account a few days later to verify that your subscription status now shows "Free" or "Cancelled."
   • This double-check ensures the cancellation processed correctly and no surprise charges will appear on your next statement.

Cancelling an apple app store subscription (iOS)

If you signed up for Storyboard That through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through Storyboard That itself. Apple handles the billing and cancellation for app subscriptions.

1. Open the Settings app on your iPhone or iPad.
   • On newer iOS versions, this is the grey gear icon on your home screen.
2. Tap Subscriptions (or scroll to iTunes and App Store, then tap your Apple ID profile, then Subscriptions).
   • You may need to enter your Apple ID password or use Face ID to access this section.
3. Find Storyboard That in your active subscriptions list.
   • If you do not see it, scroll down to check "Expired Subscriptions" to confirm you already cancelled.
4. Tap Storyboard That and then tap Cancel Subscription.
   • Apple will ask you to confirm the cancellation and may offer a discount to keep you subscribed; ignore this and proceed with cancellation.
5. Check your confirmation screen for the date your subscription ends.
   • You will remain charged until the end of your current billing period, so cancelling before that date prevents the next charge.

Cancelling a google play store subscription (Android)

If you signed up for Storyboard That through the Google Play Store on an Android device, Google handles your billing and cancellation, not Storyboard That directly.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner of the screen.
2. Tap Payments and subscriptions, then Subscriptions.
   • This shows all active subscriptions linked to your Google account.
3. Find and tap Storyboard That from your list.
   • If you do not see it, you may already have cancelled it.
4. Tap Cancel subscription and confirm your choice.
   • Google will show you the final charge date before cancellation takes effect.
5. Save a screenshot of the cancellation confirmation for your records.
   • Your access to paid features will end on your current billing cycle end date.

What happens after you cancel

Understanding what comes next helps you avoid confusion and spot any billing errors. After you cancel, your account status changes immediately, but your access to paid features continues until the end of your current billing period.

Access and downgrade details

Once you cancel, your account downgrades to the free version at the end of your billing cycle. You keep all storyboards and projects you have already created; they do not disappear. However, paid features like custom uploads, advanced characters, and collaboration tools become unavailable. If you downgrade midway through a project that requires paid features, you may lose access to those tools mid-workflow, so plan your cancellation timing carefully.

Refunds and billing disputes

If you cancel within the 30-day money-back guarantee window and have not used the service substantially, you can request a refund directly from Storyboard That through the same settings page or by contacting their support email. If the company refuses or ignores your refund request within 7 days, Tocancel advises you to lodge a complaint with CASE immediately, providing screenshots of your refund request and any dismissive responses from the company.

How to request a refund if you qualify

A refund is not automatic; you must request it explicitly. Cancelling your subscription stops future charges but does not automatically return money you have already paid.

Refund eligibility and timing

You qualify for a refund if you cancel within 30 days of your initial purchase and have not used the service substantially. "Substantially" typically means creating multiple storyboards or using advanced features regularly; simply logging in once does not count as substantial use. If you meet these conditions, Tocancel recommends submitting your refund request in writing, either through your account settings or by emailing Storyboard That's support team with your request, billing date, and reason for the refund.

Steps to claim your refund

1. Gather your proof: billing confirmation email, cancellation screenshot, and the date you signed up.
   • If you have a dispute or reason for the refund, write a brief explanation (for example, "Subscription charged without consent" or "Service did not meet advertised features").
2. Contact Storyboard That support through the in-app help menu or by emailing their support address listed in your billing confirmation.
   • Use the subject line "Refund Request - [Your Account Email]" so your email is flagged as urgent.
3. State clearly: "I am requesting a full refund for my subscription charged on [date] as it is within the 30-day money-back guarantee period."
   • Attach screenshots of your billing confirmation and your account settings showing the cancellation.
4. Wait 7 working days for a response from Storyboard That.
   • If they approve, the refund will be credited back to your original payment method within 5 to 10 business days.
5. If Storyboard That refuses your refund or does not respond within 7 days, escalate to CASE at www.case.org.sg.
   • CASE will contact the company on your behalf and mediate the dispute at no cost to you.
   • Provide CASE with copies of all your emails and evidence that the company has refused or ignored your refund request.

Pricing and subscription plans

Storyboard That offers several subscription tiers, and understanding the cost of each helps you decide whether the service is worth the price. Prices are shown in Singapore dollars (SGD) and include both web and mobile access.

Prices fluctuate based on promotional offers and currency changes, so always check the Storyboard That website for current rates before purchasing. If you are unsure whether you need a paid plan, try the free version first for at least one week before committing to a paid subscription.

Common cancellation mistakes and how to avoid them

Many subscribers cancel incorrectly or miss crucial steps, which can leave them still paying months after they thought they had stopped. Learning what goes wrong helps you cancel cleanly the first time.

Mistake 1: cancelling through the wrong platform

If you signed up on the Apple App Store but try to cancel through the Storyboard That website, your cancellation will not go through because Apple manages the subscription. You must cancel where you signed up. Check your billing confirmation email to see whether you were charged by "Storyboard That Inc." (web) or "Apple" or "Google" (app store), then cancel through the matching platform.

Mistake 2: confusing account deletion with subscription cancellation

Deleting your account and cancelling your subscription are not the same thing. Deleting your account removes all your storyboards and data permanently and does not guarantee the subscription will cancel. Always cancel your subscription first, wait for confirmation, then delete your account only if you want to permanently erase your work. Tocancel strongly advises keeping your account active for at least 30 days after cancellation so you can prove the cancellation if the company charges you again.

Mistake 3: not saving proof of cancellation

If Storyboard That charges you after you cancelled, you will need evidence that you requested cancellation. Screenshot the cancellation confirmation page immediately after cancelling, save the confirmation email, and note the date and time. These documents protect you if you need to dispute a charge with your bank or escalate to CASE.

Mistake 4: cancelling on the wrong date

If you cancel on, say, 15 January but your billing date is 20 January, you will still be charged on 20 January because the subscription renews before cancellation takes effect. To avoid a final charge, cancel at least 2 days before your renewal date. Check your billing confirmation email for your billing date, then set a phone reminder to cancel by that date.

Mistake 5: ignoring the refund guarantee window

The 30-day money-back guarantee is only available if you request it within 30 days of purchase. After 30 days, your right to a refund disappears, and the company is under no obligation to honour your request. If you are unhappy with the service, request your refund immediately, not weeks later.

When you should keep your subscription (and when you should cancel)

Not every subscriber should cancel; sometimes keeping your subscription makes sense. This comparison helps you weigh the pros and cons for your situation.

Be honest about whether you use the service. If you have not logged in for more than a month, you should cancel and reclaim that monthly cost.

Comparison with similar visual storytelling tools

Storyboard That is not the only visual storytelling platform available in Singapore. Understanding your alternatives helps you decide whether cancellation is the right move and where to go next.

If you are cancelling Storyboard That because you found a cheaper alternative, verify that the new platform offers the same features you actually use. Sometimes paying slightly more for a tool you love is better than saving money with a tool you will abandon.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

• Check your billing confirmation email to see whether you signed up via web, Apple App Store, or Google Play Store.
• Note your billing renewal date (usually in your confirmation email or account settings).
• Cancel at least 2 days before your renewal date to avoid a final charge.
• Follow the step-by-step cancellation instructions for your platform (web, Apple, or Google).
• Screenshot the final cancellation confirmation page and save the confirmation email.
• Wait 24 hours, then log back into your account to verify the subscription status shows "Free" or "Cancelled."
• If you qualify for a refund (within 30 days of purchase), submit your refund request within 7 days of cancellation.
• Provide Storyboard That with screenshots of your billing confirmation and proof of cancellation.
• Wait up to 7 working days for a refund decision; if refused, contact CASE at www.case.org.sg.
• Keep all emails and screenshots for at least 6 months in case of a future billing dispute.
• Check your bank or payment app statement two weeks after your renewal date to confirm no charge appeared.

Escalation: what to do if Storyboard That refuses to cancel or refund

If Storyboard That ignores your cancellation request or refuses to refund you after you have cancelled, you have legal protection and a clear escalation path. Your rights do not end with the company's refusal.

Your legal position and next steps

Under Singapore's Consumer Protection (Fair Trading) Act, Storyboard That must cancel your subscription upon request and honour its advertised 30-day money-back guarantee. If they refuse, this is a breach of consumer law, and you can escalate to CASE for free mediation. CASE has handled thousands of similar cases and has a strong track record of resolving billing disputes in the consumer's favour. You do not need a lawyer, and you do not pay any fees to CASE.

Filing a complaint with CASE

1. Visit www.case.org.sg and click "Lodge a Complaint" or call them at 6100 0315 during business hours.
   • You can lodge a complaint online in under 10 minutes.
2. Provide CASE with your account email, billing dates, and proof that Storyboard That refused or ignored your cancellation or refund request.
   • Attach screenshots of your request emails, the company's response (or lack thereof), and your cancellation confirmation.
3. CASE will contact Storyboard That on your behalf and request they comply within 14 days.
   • In most cases, companies settle once CASE becomes involved because they understand the legal liability.
4. If Storyboard That still refuses, CASE will escalate to mediation, where both parties present evidence and CASE helps reach a resolution.
   • If mediation fails, you have the right to file a civil claim in the Small Claims Tribunal for amounts under SGD 10,000.

Tocancel advises you never to give up if the company refuses your first cancellation or refund request. The law is on your side, CASE is free, and most companies back down once they realise you are serious about your consumer rights.

Contacting Storyboard That for support

Before escalating to CASE, you can try contacting Storyboard That directly to resolve your issue. Here are the contact methods available.

Official contact details

Storyboard That's customer support is available through the following channels:

• Email: Check your billing confirmation for the official support email address, or visit the Storyboard That website and look for "Contact Us" in the footer.
• In-app help: If you are logged into your account, access the help menu (usually a question mark icon) to reach support and submit a support ticket.
• Postal address: For formal correspondence, letters can be sent to the company's registered office address listed in their terms and conditions or privacy policy (check your account settings or the website).

When contacting support, be clear and professional. Use the subject line "Subscription Cancellation Request" or "Refund Request," provide your account email and billing dates, and keep your message brief. Save all correspondence in case you need to forward it to CASE.

Why tocancel can help you succeed

Cancelling a subscription should be simple, but many companies make it deliberately difficult to retain paying customers. Tocancel exists to empower you with the information, timelines, and legal backing you need to cancel confidently and reclaim money you are entitled to. Whether you are cancelling Storyboard That or another SaaS service, Tocancel has helped thousands of consumers navigate the cancellation process, spot their legal rights, and resolve billing disputes with companies that try to ignore refund requests. You are not alone, your rights are real, and with the right guidance, you can cancel successfully and move on to a service that better suits your needs.

Take action today: check your billing date, follow the cancellation steps above, and if the company refuses to honour your request, escalate to CASE immediately. Tocancel is here to support your consumer rights every step of the way.