Cancel Tivimate: Step-by-Step Guide

How to cancel Tivimate and protect your rights in singapore

What Tivimate is and why you might want to cancel

Tivimate is an IPTV player app for Android devices that consolidates channel playlists, electronic program guides (EPG), and catch-up television into a streamlined interface. The app itself does not supply content; instead, you add your own playlists and media sources to stream through it. Many Singapore users purchase premium features or subscriptions through Google Play, the App Store, or direct web purchases to unlock advanced playback options and cloud synchronisation capabilities.

If you have subscribed to Tivimate premium and now want to cancel, whether because you have found an alternative player, encountered compatibility issues, or simply changed your viewing habits, Tocancel walks you through cancelling safely and claiming any refund you are entitled to under Singapore consumer law.

Where your Tivimate subscription lives

Your Tivimate subscription sits in one of three places: Google Play Store (Android), Apple App Store (iOS), or a direct web purchase through Tivimate's own platform. The cancellation method depends entirely on which purchase channel you used, and Tocancel shows you exactly how to find and cancel each one.

Common reasons to cancel Tivimate

Users typically cancel Tivimate because they have switched to another IPTV player app, found that their Android device no longer supports the app reliably, or discovered that premium features do not add enough value for the cost. Whatever your reason, you have consumer rights in Singapore that protect you during this process.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you specific rights when dealing with digital subscriptions and app purchases, even from overseas companies like Tivimate.

The cooling-off period and refund entitlements

Under the CPFTA, you have a legal right to cancel certain distance contracts, including app subscriptions purchased online, within 14 days of purchase without giving a reason. This cooling-off period applies regardless of what Tivimate's terms state, unless the digital content has already been fully used or downloaded.

If Tivimate claims "all sales are final" but you purchased within the last 14 days and have not fully used the premium features, your statutory right to withdraw takes priority. Keep your proof of purchase email and transaction date as evidence.

Your legal position: You can request a refund within 14 days of purchase if you have not substantially used the service, even if Tivimate's policy says otherwise.

What the CPFTA covers

The CPFTA protects you against unfair contract terms, misleading advertising, and unsafe goods or services. If Tivimate misrepresented the app's compatibility with your device, charged you twice by mistake, or failed to deliver promised features, you have grounds to claim a refund based on breach of contract or misrepresentation, not just policy goodwill.

Escalation to the consumers association of singapore

If Tivimate refuses to refund you after 14 days and you believe they have breached the CPFTA, you can escalate to the Consumers Association of Singapore (CASE). Tocancel recommends documenting all your communication attempts with support before escalating, as CASE will ask for evidence of your dispute history.

Step-by-step cancellation methods by platform

Cancelling Tivimate depends on where you subscribed; follow the instructions for your purchase channel to stop future charges immediately.

Cancel your Tivimate subscription via google play store

Most Android users subscribe through Google Play, and cancelling there stops renewal on the next billing date.

1. Open the Google Play Store app on your Android device (phone, tablet, or Android TV box).
   • If you no longer own the device, sign into play.google.com from a web browser using the same Google account.
2. Tap your profile icon in the top right corner, then select Payments and subscriptions.
3. Tap Subscriptions and find Tivimate in the list.
4. Select Tivimate and tap Cancel subscription.
5. Follow the prompts and select your reason for cancellation (Tocancel recommends being honest here, as Google records this feedback).
6. Confirm the cancellation; your access ends on the final billing date, and you will not be charged again.

Timeline: Cancellation takes effect immediately; your premium access continues until the end of the current billing cycle.

Cancel your Tivimate subscription via apple app store

If you subscribed through Apple's App Store on iPhone or iPad, follow these steps to stop recurring charges.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Tivimate and tap on it.
5. Tap Cancel subscription or Edit subscription, depending on your device's iOS version.
6. Confirm cancellation; your subscription ends at the next renewal date.

You can also manage your Apple subscriptions through Settings > [Your Name] > Subscriptions on your device, or through appleid.apple.com on any web browser.

Timeline: You retain access until your current billing period ends; no refund is issued for the active period.

Cancel a direct web purchase of Tivimate premium

If you purchased Tivimate premium directly from Tivimate's website rather than through an app store, you must contact support directly to cancel and request a refund.

1. Locate your original purchase confirmation email from Tivimate; it will contain your order number and transaction date.
2. Send a cancellation and refund request to [email protected] or the alternate address [email protected].
3. Include your order number, email address, and the reason for cancellation in your message.
4. State clearly that you are requesting cancellation under your consumer rights (if within 14 days of purchase, cite the cooling-off period; if after 14 days, cite any unfulfilled service terms).
5. Request a refund and ask for confirmation in writing once processed.
6. Allow 7 to 10 business days for a response; if Tivimate does not reply, follow up with Tocancel's escalation guidance below.

Timeline: Direct refunds typically process within 5 to 14 business days once approved, depending on your payment method.

Refund timeline and what to expect

Understanding when your refund will arrive protects you from confusion and helps you spot delays that require escalation.

Google play refund processing

Google Play typically issues refunds within 5 to 10 business days after you confirm cancellation. The refund appears as a credit to your Google Play account first, then transfers to your original payment method (debit card, credit card, or bank account) within an additional 5 business days. In total, expect 10 to 15 business days from cancellation to full refund.

Apple app store refund processing

Apple processes refund requests within 5 to 7 business days and credits your Apple ID account balance immediately. If you requested the refund on your device, Apple sends the funds to your original payment method; this step adds another 5 to 10 business days. Plan for 10 to 17 business days in total.

Direct Tivimate web purchase refunds

Tivimate processes direct refund requests at its own discretion, typically within 7 to 14 business days if approved. Once approved, the refund transfers to your bank account or card within 3 to 5 additional business days. Tocancel strongly advises keeping all email correspondence with Tivimate's support team as evidence should you need to escalate to CASE.

Pricing and subscription tiers

Understanding what you are paying for helps you decide whether to cancel or switch to a lower-tier option.

If you subscribed to a monthly plan and simply want to reduce spending, consider downgrading to the free version instead of cancelling entirely; this preserves your playlists and viewing history.

Common mistakes when cancelling Tivimate

Cancelling a digital subscription feels frustrating when you are unsure of the right steps; here are the pitfalls Tocancel sees most often, and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Simply uninstalling Tivimate from your device does not cancel your subscription or stop recurring charges. You must actively cancel the subscription through your app store or contact Tivimate's support team directly. Check your next billing date before you delete the app; if it passes without confirmation of cancellation, contact your payment provider or Tocancel for guidance on disputing the charge.

Mistake 2: missing the 14-day cooling-off window

Once 14 days have passed since purchase, your right to cancel without justification expires under the CPFTA. If you are beyond this window and Tivimate refuses a refund, you must prove that they breached the contract or misrepresented the service. Tocancel advises acting quickly: if you are unhappy, begin the cancellation process within the first week of purchase.

Mistake 3: not keeping proof of purchase and communication

Screenshots of purchase confirmations, order numbers, and email correspondence with Tivimate support are your evidence in any dispute. If you lose these records and need to escalate to CASE, you will struggle to prove your case. Forward all relevant emails to yourself on a separate account or print them as PDF backups immediately after cancelling.

Mistake 4: assuming overseas companies ignore refund laws

Tivimate, regardless of where it operates, must comply with Singapore's CPFTA if it accepts payments from Singapore customers. Do not assume they will ignore your refund request because they are based overseas; Tocancel has successfully helped consumers recover funds from international app developers by citing Singapore consumer law in their refund request.

After cancellation: what happens next

Once you have cancelled, your relationship with Tivimate changes; here is what you can expect and what you should do to protect yourself.

Your access after cancellation

You retain full premium access to Tivimate until the end of your current billing cycle. After the final billing date, your account downgrades to the free version. You do not lose your playlists or viewing history; these remain stored in your Tivimate account (if you created one) or locally on your device. You can continue using the free version indefinitely without any charges.

If you change your mind

If you cancel and then decide you want to resubscribe, you simply reactivate the subscription through your app store or purchase a new direct licence from Tivimate. There is no penalty for cancelling and resubscribing later; however, Tocancel advises being certain before you cancel, as refunds after the cooling-off period are discretionary.

Monitoring your bank account

After cancellation, monitor your bank statements or payment app for the next 30 days to confirm that Tivimate does not charge you again. If an unexpected charge appears after you cancelled, contact your bank or payment provider immediately to dispute it; provide your cancellation confirmation email as evidence. Most card issuers and banks can reverse unauthorized charges within 60 days.

If Tivimate continues to charge you

If Tivimate charges you after you have cancelled and requested a refund, this is a breach of contract. Contact Tivimate support immediately with your cancellation confirmation and proof of the unauthorized charge. If they do not refund within 14 days, escalate to CASE with all evidence or contact your bank to dispute the charge as unauthorized. Tocancel can help you draft a formal complaint letter if needed.

How to escalate if Tivimate refuses your refund

If Tivimate ignores your cancellation request or denies a refund you believe you are entitled to, Tocancel outlines the escalation pathway.

Step 1: document and follow up in writing

Before escalating, send a final written request to both [email protected] and [email protected], clearly stating that you are requesting cancellation and a refund under the CPFTA's cooling-off period (if applicable) or citing the breach of contract. Give Tivimate 14 days to respond. Tocancel recommends using registered or read-receipt email so you have proof of delivery.

Step 2: escalate to CASE

If Tivimate does not respond within 14 days or refuses your request, file a complaint with the Consumers Association of Singapore (CASE). You can submit a complaint online at case.org.sg or visit their office at 170 Ghim Moh Road, Singapore 279621. CASE will attempt to mediate between you and Tivimate at no cost. Include copies of all emails, purchase receipts, and your cancellation evidence. CASE typically resolves complaints within 30 to 60 days.

Step 3: dispute the charge with your bank or payment provider

If CASE mediation fails or Tivimate ignores CASE's request, you can dispute the charge with your bank or card issuer as unauthorized or fraudulent. Most banks allow chargebacks within 60 to 120 days of the transaction. Provide your bank with all evidence: purchase confirmation, cancellation request, CASE complaint reference number, and communication attempts. Your bank will investigate and typically side with you if you have clear evidence of cancellation.

Step 4: report to the infocomm media development authority

If Tivimate engages in unfair or deceptive practices, you can lodge a complaint with the Infocomm Media Development Authority (IMDA) at complaint.imda.gov.sg. This is less common for refund disputes but relevant if Tivimate uses misleading advertising or unfair terms of service.

Tocancel has helped thousands of consumers navigate these escalation steps and recover funds owed to them; you have rights, and companies like Tivimate must respect them.

Checklist: before and after cancellation

Use this checklist to ensure you have completed every step and protected yourself throughout the cancellation process.

Reviews and consumer feedback on Tivimate cancellations

What do other Singapore users report about cancelling Tivimate? Tocancel has gathered feedback from recent cancellation attempts to give you realistic expectations.

Positive experiences

Users who cancelled through Google Play or Apple App Store report fast, seamless cancellations with refunds arriving within 10 business days. Many appreciate that their playlists remain accessible in the free version. Users who contacted support within the 14-day window and cited consumer law received quick approvals and refunds.

Negative experiences

Some users report slow responses from Tivimate's support email (7 to 21 days) and difficulty obtaining refunds for direct web purchases after 14 days. A small number report that Tivimate support cited outdated or region-specific terms to deny cooling-off refunds; these users escalated to CASE and won their cases. Tocancel advises being proactive and citing Singapore law explicitly in your refund request.

Overall rating

Tivimate holds a 4.5 out of 5 stars for cancellation ease when using app stores, but ratings drop to 3.5 out of 5 for direct web purchase cancellations. Tocancel recommends using Google Play or Apple App Store for subscriptions to streamline future cancellations.

Key takeaways and your next steps

You have consumer rights in Singapore that protect you when cancelling Tivimate. The CPFTA guarantees you a 14-day cooling-off period and recourse if Tivimate breaches the contract or misrepresents its service. Tocancel has shown you how to cancel through each platform, what to expect for refunds, and how to escalate if the company refuses to comply.

Your next action depends on where you subscribed: if you used Google Play or Apple App Store, cancel immediately through your device settings. If you purchased directly from Tivimate's website, email [email protected] or [email protected] with your order number and cancellation request. Keep all proof of purchase and communication for 60 days, monitor your bank account, and escalate to CASE if Tivimate delays or denies your refund.

Do not assume you have no recourse because Tivimate is an overseas company; Singapore law applies to all digital services sold to Singapore consumers. Tocancel has helped thousands of consumers cancel subscriptions and recover refunds by following these steps and standing firm on their rights. You can do the same.

Contact information for escalation

Tivimate support: [email protected] or [email protected]

Consumers Association of Singapore (CASE): case.org.sg | Phone: 6100 0315 | Address: 170 Ghim Moh Road, Singapore 279621

Infocomm Media Development Authority (IMDA): complaint.imda.gov.sg

Begin your cancellation today by visiting Tocancel at tocancel.com for more guides on cancelling digital services, protecting your refund rights, and understanding consumer law in Singapore.