Cancel Keeptruckin: Step-by-Step Guide

How to cancel Keeptruckin (Motive) in singapore and reclaim your fleet budget

Understanding Keeptruckin and your right to cancel

Keeptruckin, now operating under the parent brand Motive, is a fleet management platform that helps transportation companies track vehicles, maintain electronic logging device (ELD) compliance, and monitor driver safety across their operations. The service runs on a subscription model, which means your charges recur automatically each billing cycle until you actively cancel.

If your fleet operations have changed, your budget has shifted, or you've found a competitor that better serves your needs, you have a clear right to exit your contract. Singapore's consumer protection framework protects you when you choose to withdraw from these recurring subscription arrangements.

Tocancel.com exists to help you navigate this process with confidence. This guide walks you through every step to cancel Keeptruckin safely and protect your rights under Singapore law, so you can redirect your fleet budget where it matters most.

What Keeptruckin provides

Keeptruckin bundles electronic logging, real-time GPS vehicle tracking, compliance reporting, and driver-safety monitoring into a single subscription package. Depending on your plan, you also receive hardware devices, technical support, and integration tools for your existing fleet systems.

Most fleets commit to monthly or annual billing cycles, and pricing scales with the number of vehicles you manage and the specific features you activate.

Why you might choose to cancel

You may cancel Keeptruckin if you've identified a cheaper alternative with comparable or superior features, if your fleet size has contracted and you no longer need the same level of monitoring, or if service quality or support responsiveness has declined below acceptable standards. Each of these reasons is legitimate grounds to exit your subscription.

Your right to cancel remains in force regardless of the reason, provided you follow the contractual termination process and comply with any notice periods specified in your agreement.

Keeptruckin pricing in singapore and your cancellation costs

Keeptruckin does not publish fixed Singapore Dollar (SGD) pricing on a public rate card, which means your actual cost depends on custom quotes based on fleet size, feature selection, and contract length.

This lack of transparency is common in enterprise fleet software, but it also means you must request a detailed invoice and review your original contract before you calculate the true cost of cancellation. Understanding what you're paying helps you decide whether early exit penalties outweigh the savings you'll gain by switching.

Typical cost structure in singapore

Before you reach out to cancel, pull your latest invoice and your original contract or quote. Review exactly what you're paying for and identify any ancillary charges (support tiers, API access, compliance certifications) that you may be able to drop independently without full cancellation.

Primary cancellation methods for Keeptruckin

Keeptruckin offers multiple pathways to cancel, depending on your account setup and the level of support you need during the exit process.

How to cancel via account settings or online portal

If you manage your Keeptruckin subscription through the Motive online dashboard, you may be able to initiate cancellation directly within your account settings.

1. Log into your Keeptruckin (Motive) account using your email and password.
2. Navigate to "Account Settings" or "Billing and Subscription" (the exact label varies by interface version).
3. Locate the "Cancel Subscription" or "Manage Plan" option.
4. Review the cancellation terms displayed on screen, including any early-exit penalties or refund conditions.
5. Confirm your cancellation request and note any confirmation message or ticket number provided.
6. Check your email immediately for a cancellation confirmation; if you do not receive one within 24 hours, follow up via email or phone.

The advantage of online cancellation is speed and instant confirmation. However, if your account is linked to hardware devices or multi-vehicle billing, you may be required to contact support directly to complete the exit.

How to cancel via email or support ticket

For more complex accounts or if you need to discuss early-exit penalties or refund eligibility, contact Keeptruckin (Motive) support via email or their customer support portal.

1. Gather your account number, registered email address, and details of all vehicles and devices linked to your subscription.
2. Draft a formal cancellation email to [email protected] (or the support address listed on your invoice), stating your intent to cancel and your preferred cancellation date.
3. Include in your email:
   • Your full name and registered account email
   • Your account ID or customer reference number
   • The date you wish the cancellation to take effect (typically at the end of your current billing cycle)
   • A brief reason for cancellation (optional but helpful for escalation if disputes arise)
   • A request for written confirmation of the cancellation and any applicable refund or early-exit fees
4. Send the email from the address registered to your Keeptruckin account and request a read receipt.
5. Allow 3-5 business days for a response; escalate to [email protected] if you do not hear back within this window.
6. Once you receive cancellation confirmation, save it and monitor your account to ensure no further charges appear after the agreed cancellation date.

Email cancellation creates a paper trail, which is invaluable if a dispute arises about refunds or unexpected charges after your intended exit date.

How to cancel via phone

If you prefer to speak directly with a representative, contact Keeptruckin (Motive) customer support by phone. The specific phone number is typically listed on your invoice or the Motive website under "Contact Us."

1. Prepare your account details (account number, registered email, fleet size) before calling.
2. When connected, clearly state that you wish to cancel your Keeptruckin subscription and request the cancellation be processed in writing.
3. Ask the representative to confirm:
   • Your cancellation date and whether it applies to the end of your current billing cycle
   • Any early-exit fees, refund eligibility, or outstanding charges
   • Return instructions for hardware devices if applicable
   • The procedure for deactivating API keys or third-party integrations
4. Request a confirmation email with a ticket or reference number; do not consider the cancellation complete until you receive written confirmation.
5. Follow up in writing if the confirmation does not arrive within 2 business days.

Phone cancellation is fast, but always request written confirmation immediately after the call to avoid misunderstandings.

Your legal rights under singapore consumer law

Your right to cancel Keeptruckin is protected by Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and the Distance Contracts Regulations, which set clear rules for recurring subscriptions and contract termination.

Your legal position

If you signed up for Keeptruckin online or agreed to terms remotely, you have the right to a 7-day cooling-off period during which you can withdraw without penalty (unless the CPFTA exempts digital services, which fleet software may). Once the cooling-off period expires, you still have the right to cancel, but you must follow the contractual notice period and may be subject to early-exit fees if your agreement specifies them.

The CPFTA also protects you from unfair contract terms. If Keeptruckin's cancellation clause includes penalties that are disproportionately high or if the company refuses to process a valid cancellation request, you can lodge a complaint with the Consumers Association of Singapore (CASE) or request assistance from the Competition and Consumer Commission of Singapore (CCCS).

What the CPFTA requires of Keeptruckin

Keeptruckin must provide clear information about cancellation procedures before you commit to the subscription. The company must also process cancellation requests in a timely manner and cannot impose cancellation fees that are unreasonable or hidden in small print.

If Keeptruckin attempts to charge you after your cancellation date or refuses to acknowledge your cancellation request, you have grounds to dispute those charges through your bank or a formal complaint to the CCCS.

Refunds and what to expect after cancellation

Refund eligibility depends on your contract terms, the date you cancel, and whether you paid for services in advance.

Scenarios where you may receive a refund

• You cancel within the 7-day cooling-off period (if applicable to your contract type and region).
• You cancel before the end of your billing cycle and your contract allows pro-rata refunds for unused days.
• You paid for an annual plan upfront and your agreement includes a refund clause for early termination; you may recover a portion of the annual fee minus a reasonable retention amount for services already rendered.
• Keeptruckin failed to deliver contracted services and you cancelled as a result of the company's breach.

Scenarios where you will not receive a refund

• You cancel after the cooling-off period (if one applied) with no contractual breach by Keeptruckin.
• Your agreement includes an early-exit penalty; this is enforceable if it is reasonable and clearly disclosed before you sign.
• Setup, integration, or hardware costs are typically non-refundable unless the service was never fully deployed or the company failed to perform.
• You cancel mid-cycle on a monthly plan; you generally lose access at the end of that billing cycle but do not receive a pro-rata refund unless the contract states otherwise.

Request a refund statement in writing after your cancellation is processed, outlining any amounts retained and the justification. If you believe the retention is excessive or the company charged you after your cancellation date, escalate to Tocancel.com's resources or file a complaint with CASE.

Common mistakes when cancelling Keeptruckin

Cancelling a fleet management subscription can feel daunting, especially if you have multiple vehicles and integrations in place. Many customers make preventable errors that delay the cancellation process or result in surprise charges.

Mistake one: cancelling without reviewing your contract terms

Your original contract or quote specifies the notice period required, any early-exit penalties, and refund eligibility. If you cancel without reviewing these terms, you may be unprepared for a penalty fee or confused about why you did not receive a refund.

Always pull your contract before you contact support. Identify the exact termination clause and calculate your potential cost. This knowledge gives you leverage when negotiating with the company and ensures you understand the financial impact of your decision.

Mistake two: cancelling via informal channels without written confirmation

If you cancel by phone or chat and do not request written confirmation, the company can later claim you never requested cancellation, and they will continue charging you. Even worse, you will have no evidence to dispute unauthorized charges.

Always obtain a cancellation confirmation email with a date, ticket number, and reference to your account. Forward it to yourself and keep it in a dedicated folder for your records.

Mistake three: assuming cancellation stops charges immediately

Most subscription services charge at the start of the next billing cycle unless you cancel before the cycle begins. If you cancel mid-cycle, your access typically ends at the end of that cycle, but you are still charged for the full period.

Calculate your cancellation date in relation to your billing cycle and plan accordingly. If you want to stop charges sooner, ask support if an immediate termination is available (it may incur a penalty, but it could be worth the cost).

Mistake four: forgetting to deactivate integrations and API keys

If Keeptruckin integrates with your dispatch system, accounting software, or third-party applications, those connections may remain active even after you cancel your subscription. This can lead to data syncing errors, orphaned API calls, or confusion when you onboard a new fleet management system.

Before your cancellation date, log into your Keeptruckin account and deactivate all third-party integrations and API keys. Document which integrations you had active so you can configure them in your new system without missing critical data flows.

Mistake five: neglecting to arrange hardware return or device recovery

If your Keeptruckin subscription included GPS devices, cameras, or other hardware installed in your vehicles, your contract likely requires you to return these items or pay a retention fee. If you forget to initiate the return process, the company may charge you for unreturned equipment.

As soon as you request cancellation, ask for return instructions in writing. Clarify whether the company will arrange pickup, if you must ship devices at your expense, and what timeline applies. Remove hardware from vehicles before your cancellation date and photograph the removal and packaging as proof of return.

What to do after your cancellation takes effect

Cancellation is not complete the moment you send the request. You must monitor your account and billing to ensure no charges appear after your agreed exit date and to catch any service lingering in your systems.

Verification steps in the week after cancellation

1. Access your Keeptruckin account one final time to confirm your subscription status shows "Cancelled" or "Inactive."
2. Check that you no longer have access to features (you should be locked out immediately or at the end of your billing cycle, depending on the company's protocol).
3. Review your bank or credit card statement for the next billing cycle and confirm no recurring charge appears.
4. If a charge does appear after your cancellation date, contact your bank immediately to dispute it and provide your cancellation confirmation email as evidence.
5. Verify that your hardware return (if applicable) has been received by the company; request a receipt or confirmation of return.
6. Document the cancellation date, confirmation email, and final access date in a spreadsheet for your records.

Data export and backup before access closes

Before your cancellation takes effect, export any data held in Keeptruckin that you may need for compliance, auditing, or transition to a new system. This includes driver logs, vehicle maintenance records, compliance reports, and GPS history.

Check Keeptruckin's account settings for a "Data Export" or "Download Data" option. If no export feature is available, contact support and request a data export in CSV or PDF format. Do this immediately after you request cancellation, because your access may be restricted or terminated once the cancellation is processed.

Tocancel helps you cancel with confidence

Keeptruckin (Motive) is a valuable tool for many fleets, but when it no longer fits your budget or operational needs, you have a clear legal right to exit. Tocancel.com exists to ensure you understand that right, protect you from common cancellation pitfalls, and empower you to reclaim your money and your fleet autonomy.

Key takeaways for your cancellation

Where to escalate if Keeptruckin refuses to cancel

If Keeptruckin ignores your cancellation request, continues charging after your agreed exit date, or imposes unreasonable fees, you can escalate your complaint to Singapore's consumer protection authority.

Consumers Association of Singapore (CASE): Visit case.org.sg or call 6100 0315 to file a formal complaint. CASE can mediate disputes and advocate on your behalf if the company refuses to honour your cancellation rights.

Competition and Consumer Commission of Singapore (CCCS): For systematic unfair practices or breaches of the CPFTA, contact the CCCS at cccs.gov.sg. The CCCS has enforcement power to compel the company to refund money and cease harmful practices.

Document every interaction (emails, support tickets, phone call summaries) before you escalate. The stronger your evidence, the faster these authorities can resolve your case.

Your next step: cancel Keeptruckin today

You have the knowledge and the legal right to cancel Keeptruckin. Tocancel.com has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and transition smoothly to services that better match their budget and operational needs. Your fleet deserves a management solution that delivers value, and if Keeptruckin is no longer that solution, you can exit confidently and on your terms.

Follow the steps outlined in this guide, maintain clear communication with Motive support, and keep detailed records of every cancellation step. If you encounter resistance, Tocancel.com and Singapore's consumer protection framework stand behind your right to cancel.

Contact information for Motive (Keeptruckin) support:

Email: [email protected]
General enquiries: [email protected]
Website: motive.com
Motive corporate headquarters (United States): 500 Howard Street, San Francisco, CA 94105, USA

For Singapore-specific assistance with your cancellation or to file a complaint, contact Tocancel.com directly for guidance on engaging CASE or the CCCS. Your consumer rights matter, and Tocancel.com is here to help you enforce them.