Cancel Vidio: Step-by-Step Without Hassle

How to cancel Vidio in singapore: protect your rights and stop paying today

What is Vidio and why cancellation matters now

Vidio is an Indonesian streaming platform offering movies, TV series, live sports and exclusive content. You access it via iOS and Android apps or web browser, with flexible monthly and quarterly subscription tiers. However, subscriptions add up. Viewing habits change. Your budget may shift without warning.

If you no longer watch Vidio regularly, have found alternative content elsewhere, or need to reduce monthly expenses, cancelling is your right. Under Singapore's Consumer Protection (Fair Trading) Act, you have the legal right to terminate a subscription service without penalty, provided you act before your next billing date. At Tocancel, we help you exercise that right clearly and confidently.

Why cancelling Vidio requires immediate action

Vidio renews automatically on your billing cycle (monthly or quarterly). Each renewal charges your payment method without reminder. The longer you wait, the more money leaves your account. Cancelling today stops future charges while you retain full access until your current paid period ends. Therefore, the moment you decide not to continue is the moment to cancel.

Who should cancel Vidio

Cancel now if you have not opened the app in weeks, if the content no longer aligns with your interests, or if you prefer competing platforms. Cancel before your renewal date if you want to avoid surprise charges. Cancel even if you plan to resubscribe later-you can always return. Tocancel's philosophy is simple: your money, your choice, your timeline.

Vidio subscription pricing in singapore

Below are the current subscription options available in Singapore as of early 2026, listed with typical App Store and Google Play pricing in SGD. Actual costs vary by platform and may change without notice, so always verify the exact price before purchase.

How your plan affects cancellation timing

Monthly subscriptions renew every 30 days; quarterly plans renew every 90 days. You retain complete access until your current paid period ends, even after you submit cancellation. This means cancelling on day one of a monthly cycle does not cost extra-you use the full month. Cancelling a quarterly plan works the same way: you keep access for all 90 days. In practice, the sooner you cancel, the sooner you stop the automatic renewal cycle.

Your consumer rights when cancelling Vidio

Singapore's Consumer Protection (Fair Trading) Act gives you clear legal protections when you want to exit a subscription service.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, any business offering a subscription must allow you to cancel without unreasonable barriers or hidden fees. You have the right to receive clear, upfront information about your subscription cost, billing date and cancellation method before you pay. You also have the right to cancel at any time before your next renewal without penalty. If a company refuses to cancel or charges you after you've cancelled, you can escalate your complaint to the Consumers Association of Singapore (CASE) for mediation and enforcement.

Your legal position: You own the cancellation decision. Vidio cannot force you to remain subscribed, cannot charge surprise fees, and cannot ignore your cancellation request. This is not a favour-it is your consumer right under Singapore law.

What to do if Vidio refuses to cancel

If you submit a cancellation request and Vidio continues to charge you, or if the platform claims your cancellation failed, do not accept that response. Document every cancellation attempt (screenshots, dates, times, confirmation emails). Contact Vidio support a second time in writing via [email protected] with your evidence. If Vidio still refuses, file a complaint with CASE (Consumers Association of Singapore) at 6100-1800 or visit their website. CASE can pressure the company to reverse wrongful charges and enforce your rights. Therefore, persistence and documentation are your strongest tools.

How to cancel Vidio step-by-step

Cancellation steps differ by where you purchased your subscription. Follow the exact method for your platform to ensure your cancellation processes successfully.

Cancel Vidio via the iOS app store

If you subscribed through an iPhone or iPad, use Apple's subscription settings to cancel directly.

1. Open the Settings app on your iOS device.
2. Tap your Apple ID name at the top of the screen.
   • If you are not signed in, tap "Sign in to your iPhone" and enter your Apple ID credentials.
3. Select "Subscriptions" from the menu options.
   • You will see all active subscriptions linked to your Apple ID account.
4. Tap "Vidio" from the subscription list.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • A confirmation message will appear confirming the cancellation date.
6. Confirm you want to cancel when prompted.
   • Apple will send you a confirmation email to your registered Apple ID address.
7. Take a screenshot of the cancellation confirmation for your records.

Your subscription will stop renewing on your next billing date. You keep full access until that date passes. This method takes under two minutes and leaves a clear digital record.

Cancel Vidio via google play store

If you subscribed on an Android device, cancel through Google Play's subscription manager.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to see your active subscriptions.
5. Find and tap "Vidio" in the list.
6. Tap "Cancel subscription" at the bottom of the screen.
   • You will see a summary of your remaining access period.
7. Follow the on-screen prompts to confirm cancellation.
   • Google Play will send a confirmation email immediately.
8. Save a screenshot of the cancellation confirmation for your records.

Your subscription ends on your next renewal date. Google Play will not charge you again. This method is straightforward and creates a permanent record.

Cancel Vidio via web browser

If you subscribed directly through Vidio's website (rather than via app store), cancel through your Vidio account settings.

1. Visit the Vidio website and log in with your email and password.
2. Navigate to your account settings or profile menu (usually in the top-right corner).
3. Look for "Subscriptions", "Billing" or "Account" options.
4. Select your active Vidio subscription from the list.
5. Click "Cancel subscription" or "Manage subscription".
   • Vidio may ask you why you are cancelling; this feedback is optional.
6. Confirm the cancellation when prompted.
7. Take a screenshot showing "Subscription cancelled" or similar confirmation text.
8. Check your email for a cancellation confirmation from Vidio ([email protected]).

If you do not receive a confirmation email within one hour, log back into your account to verify the subscription is no longer listed as active. This ensures the cancellation was processed.

Cancel Vidio by contacting support directly

If you cannot cancel through the app or website, email Vidio support directly with your cancellation request.

1. Send an email to [email protected] with the subject line "Cancel my Vidio subscription".
2. In the body of the email, include:
   • Your full name
   • Your registered email address on your Vidio account
   • Your subscription plan name and current billing date
   • A clear statement: "Please cancel my Vidio subscription effective immediately."
3. Send the email and wait for a response (typically 2-5 business days).
4. Vidio will reply with a cancellation confirmation, including your final access date.
5. Forward this confirmation email to yourself and save it as a permanent record.

Email creates a documented trail. If Vidio later claims it never received your cancellation, you have proof. Therefore, always email support if you use this method rather than relying on phone calls or live chat.

What happens after you cancel Vidio

Cancellation is final but not immediate-you keep access until your paid period ends, and your account still exists temporarily.

Your access after cancellation

Once you cancel, Vidio will stop charging you after your current billing cycle ends. You retain full access to all content (movies, series, live sports) for the remainder of that cycle. For example, if you cancel on day 15 of a 30-day monthly plan, you can watch until day 30 without interruption. On day 31, Vidio will lock you out and you will no longer see the "Renew subscription" or "Continue subscription" option. This is normal and expected. You can resubscribe at any time if you change your mind.

Requesting a refund after cancellation

Most subscription cancellations do not qualify for a refund because you retain access until your paid period expires. However, if you cancel within 7 days of a new subscription purchase and have not used the service, you may be entitled to a refund under Singapore consumer law. To request a refund, email [email protected] with your account details and reason for the refund request within 7 days of purchase. Vidio will review your account activity and respond within 5-10 business days. If Vidio refuses an unjustified refund, escalate to CASE for mediation. Therefore, if you subscribed in error, act fast to preserve your refund rights.

Reactivating your Vidio subscription

You can resubscribe to Vidio at any time using the same method you used originally (app store, Google Play or web browser). Your account information and watchlist may persist, although Vidio does not guarantee this. There is no penalty for resubscribing, and you will start fresh on a new billing cycle. Many subscribers cancel temporarily during quiet months and return when new content launches. Tocancel supports this flexible approach-your subscription, your schedule.

Common cancellation mistakes to avoid

Cancelling should be simple, but small errors can leave you paying longer than intended. Here are the traps Tocancel sees most often.

Mistake 1: confusing "delete app" with "cancel subscription"

Deleting the Vidio app from your phone does not cancel your subscription. Your recurring payment will still process on your billing date. You must cancel through your app store settings, Google Play settings, or Vidio's website. Deleting the app only removes the ability to watch-it does not stop the charge. Therefore, always cancel through official subscription settings first, then delete the app if you wish.

Mistake 2: waiting until after the renewal date

If you cancel after your renewal date has passed, you have already paid for the next billing cycle and usually cannot recover that money. Cancel before your renewal date to avoid this charge. Many consumers miss their renewal dates because they forget or because Vidio sends no reminder email. Mark your renewal date in your calendar and set a phone reminder for three days before. This simple step saves money and eliminates last-minute panic.

Mistake 3: not saving cancellation confirmation

If Vidio charges you after you cancel, your cancellation confirmation is your proof that you took action. Without it, you have only your word against Vidio's systems. Take a screenshot of every cancellation screen, save every confirmation email, and forward copies to yourself or your personal email. This documentation is your leverage if you need to dispute a charge with CASE or your bank.

Mistake 4: cancelling through the wrong platform

If you subscribed via the iOS App Store but try to cancel through your Vidio account website, the cancellation may not process correctly because the two systems are separate. You must cancel through the exact platform where you purchased. Check your most recent Vidio charge receipt-it will show "App Store", "Google Play" or "Vidio.com". Cancel through that platform only. In practice, this confusion causes unnecessary support contacts and delayed cancellations.

Tocancel's pre-cancellation checklist

Before you submit your cancellation, work through this checklist to ensure a clean process and protect your consumer rights.

Comparing Vidio to alternative streaming services

Before you cancel Vidio, consider whether another platform better suits your viewing needs. Below is a quick comparison of Vidio against competitors available in Singapore.

If you're cancelling Vidio because the content no longer appeals to you, test a free trial on a competitor platform before you cancel. Many services offer 7 to 30 days free. However, if you're cancelling to save money, remember that every subscription adds up. Tocancel recommends subscribing to no more than two or three streaming services at any one time-rotate between them seasonally to control costs.

What to do if Vidio keeps charging after cancellation

Even with careful preparation, some consumers report that Vidio continues to charge them after they cancel. This is frustrating, but you have clear legal recourse.

Step 1: verify your cancellation actually processed

Log back into your Vidio account or your app store subscription settings. Check whether Vidio still appears as an active subscription. If it does, your cancellation did not complete. Attempt to cancel again immediately using a different method (for example, if you cancelled via the app, try the website or email support). Take a fresh screenshot showing the repeated cancellation attempt.

Step 2: check your bank or payment provider

Review your bank statement or credit card statement for Vidio charges after your cancellation date. If you see a charge dated after you cancelled, write down the exact date, amount and transaction reference number. Contact your bank immediately and ask them to flag the charge as "potentially unauthorized" or "subscription after cancellation".

Step 3: contact Vidio support in writing

Email [email protected] with the subject "Billing dispute: unauthorized charge after cancellation". Include your account email, the date you cancelled, the date of the unauthorized charge, and the amount. Request a full refund and ask Vidio to confirm in writing that your subscription is now permanently cancelled. Keep this email and Vidio's response.

Step 4: escalate to CASE if Vidio refuses

If Vidio does not refund the unauthorized charge within 10 business days, file a complaint with the Consumers Association of Singapore (CASE). Contact CASE at 6100-1800 or email them through their website. Provide your cancellation proof (screenshots, confirmation emails) and the evidence of the unauthorized charge (bank statement excerpt). CASE can mediate with Vidio and compel them to reverse the charge. Most cases are resolved within 30 days. Therefore, persistence and documentation always lead to success.

Contacting Vidio for cancellation support

If you run into problems during cancellation or need to escalate, use these contact methods.

Vidio support email

Send cancellation requests, billing disputes and account issues to [email protected]. Include your account email and a clear description of what you need. Vidio typically responds within 2-5 business days. Email creates a permanent record, so always use this method for formal requests.

Vidio corporate address

For formal complaints or formal cancellation requests that email has not resolved, you may send a registered letter to Vidio's registered office. Document the date you send the letter and request a delivery confirmation. A formal written notice often expedites resolution. Contact Tocancel directly if you need guidance on drafting a formal cancellation notice.

Escalation to CASE

If Vidio fails to respond or refuses to honour your cancellation request, contact the Consumers Association of Singapore (CASE) for free mediation and enforcement.

• Phone: 6100-1800 (Monday to Friday, 9 am to 6 pm Singapore time)
• Website: www.case.org.sg
• Online complaint form available on the CASE website

CASE has statutory authority to investigate and resolve consumer disputes under the Consumer Protection (Fair Trading) Act. Filing a complaint costs nothing and takes approximately 30 minutes online.

Final thoughts: you have the power to cancel

Cancelling Vidio is straightforward once you know your rights and follow the correct steps for your platform. Under Singapore's Consumer Protection (Fair Trading) Act, you have the legal right to exit any subscription without penalty. You do not need a reason. You do not need Vidio's permission. You need only to act before your next renewal date.

Tocancel has helped thousands of consumers cancel unwanted subscriptions without losing money or facing hidden barriers. Whether you cancelled Vidio because the content no longer interests you, you found a better alternative, or you simply need to cut costs, you are in control. Take your cancellation confirmation screenshot, save your confirmation email, and move forward with confidence knowing your money is now yours to keep.

Have questions about cancelling Vidio or other subscriptions? Tocancel provides clear, step-by-step guidance for every service and platform. Visit Tocancel today to cancel any subscription securely and protect your consumer rights across Singapore.