Cancel Hims & Hers: The Right Way

How to cancel Hims & Hers and avoid unwanted charges

Why Hims & Hers customers cancel and what you should know first

Hims & Hers is a telehealth company that delivers prescription medications, compounded treatments, and wellness products directly to your home on a monthly subscription basis. You choose what you need-hair-loss treatments, sexual wellness medications, weight-management drugs, mental health prescriptions, or skincare products-and the company bills you automatically every month until you cancel.

Many customers love the convenience and privacy of home delivery. Others discover they've been charged for subscriptions they forgot about, received unwanted shipments because cancellation didn't work as expected, or struggled to confirm their request actually went through. If you're here because you want to stop paying for Hims & Hers, you have clear legal rights on your side, and Tocancel will walk you through every step to end your subscription with confidence.

Common reasons to cancel Hims & Hers

You might cancel because the medication isn't delivering results, side effects appeared, you found the same treatment cheaper at a local pharmacy, your health situation changed, or you simply want to pause and reassess your spending. Whatever your reason is valid. The important thing is to act quickly because Hims & Hers operates on fixed billing cycles, and even a one-day delay can lock you into another month of charges you don't want.

Why timing and documentation are critical

Hims & Hers schedules shipments automatically and charges you before each one ships. You typically have 48 hours before your next scheduled order to cancel and avoid being billed. This narrow window exists because the company profits from customers who forget or miss the deadline. That's why Tocancel emphasizes this: save a screenshot of your cancellation confirmation, note the exact date and time you submitted your request, and keep any email receipts from the company. These documents become your proof if a dispute arises later.

Your consumer rights when canceling Hims & Hers

The federal government and your state have laws that protect you during subscription cancellations, and understanding these rights puts you in control.

The restore online shoppers confidence act (ROSCA)

The Federal Trade Commission enforces ROSCA, a federal law that governs negative-option subscriptions like Hims & Hers. Under ROSCA, the company must obtain your informed, explicit consent before billing you-meaning you must clearly agree to recurring charges, not just click through terms. More importantly for you right now, ROSCA requires that companies make cancellation at least as easy as signing up. If you enrolled in two clicks on the Hims app but the company forces you to call customer service or navigate buried menu options to cancel, that violates ROSCA. Your legal position: the burden is on Hims & Hers to prove they made cancellation simple and accessible.

State subscription laws in california, new york, and beyond

Many states have added their own layers of protection on top of federal law. California and New York, for example, require companies to let you cancel through the same channel you used to sign up. If you subscribed via the Hims mobile app, you have the right to cancel through the app using an equally simple method. If the company forces you to phone or email customer service instead, you have grounds to file a complaint with your state attorney general's office. Tocancel recommends checking your state's consumer protection agency website to learn what specific rules apply where you live.

What to do if Hims & Hers ignores your cancellation

If you submit a cancellation request in writing-via email, app notification, or account settings-and the company charges you anyway, you have two immediate levers. First, dispute the charge directly with your credit card company or bank. The card issuer is legally required to investigate "unauthorized charges" or "cancelled subscription" disputes and typically reverses the charge within 60 to 120 days. Second, file a complaint with the Federal Trade Commission at ftc.gov/complaint and with your state attorney general. Tocancel has helped thousands of consumers recover unwanted charges by taking these steps early.

How to cancel Hims & Hers step by step

The fastest way to cancel is through your online account or mobile app, where you can end your subscription immediately and receive instant confirmation.

Canceling through the Hims or Hers website

1. Go to www.hims.com or www.hers.com and log into your account using your email and password.
2. Navigate to the "Subscriptions" or "My Medications" section of your account dashboard.
3. Find the subscription you want to cancel and select it to view the details.
4. Look for a "Pause subscription" or "End subscription" button and click it.
   • If you see a "Pause" option, that temporarily stops billing; if you see "End," that permanently cancels the subscription.
   • Read any follow-up messages carefully to confirm which action you're taking.
5. The system will ask you to confirm and may offer a reason-selection dropdown-choose one if prompted.
6. Once you click the final confirmation button, take a screenshot of the confirmation page showing the date, time, and subscription cancellation status.
7. Check your email within 5 minutes for a cancellation confirmation message from Hims or Hers; if it doesn't arrive, log back into your account to verify the subscription status has changed to "Cancelled" or "Paused."

Canceling through the Hims or Hers mobile app

1. Open the Hims or Hers app on your phone and log in if you're not already signed in.
2. Tap the menu icon (usually three horizontal lines) or look for "Account" or "Subscriptions" in the bottom navigation.
3. Select "My Subscriptions" or "Active Medications" to see all recurring orders.
4. Tap on the subscription you want to cancel to open its detail page.
5. Look for "End Subscription," "Cancel," or "Manage Subscription" and tap it.
   • Some app versions show a three-dot menu icon in the top corner-tap that to reveal cancellation options.
6. Confirm your cancellation when the app asks you to verify.
7. Screenshot the confirmation message showing the cancellation date and time.
8. Exit the app and wait 5 minutes, then log back in to confirm your subscription now shows "Inactive" or "Cancelled."

Canceling by phone or email if online cancellation fails

1. If the website or app cancellation doesn't work or you can't locate the option, contact Hims & Hers customer support directly:
   • Phone: 1-844-446-7707 (available daily, typical wait time 5-15 minutes)
   • Email: [email protected] or [email protected]
2. Tell the representative: "I want to cancel my subscription effective immediately. Please confirm the cancellation date and provide a reference number."
3. Write down the reference number and the representative's name.
4. Ask them to send a cancellation confirmation email to your account email address.
5. Request they confirm your next billing date will not occur as a result of this cancellation.
6. Hang up or close the email only after you receive written confirmation in your inbox-never rely on a verbal promise alone.

Timing and billing: the 48-hour rule explained

Your cancellation will avoid the next charge only if you complete it before Hims & Hers processes your order.

How the billing cycle works

Hims & Hers charges your payment method 48 hours before your subscription ships. For example, if your next order is scheduled to ship on the 15th, the company will charge your card on the 13th at approximately the same time of day you originally signed up. If you cancel before the 13th, you avoid that charge entirely. If you cancel on the 13th after the charge goes through, you'll need to either request a refund or have your bank dispute the charge. Tocancel recommends logging into your account right now and checking your "Next Order Date" or "Scheduled Shipment" section to know exactly when your deadline is.

What happens to pending shipments

If you cancel after Hims & Hers has already charged your card but before the package ships, contact customer support immediately and ask them to cancel the shipment. The company can sometimes intercept orders that haven't left their warehouse yet. If the package has already shipped, you can refuse delivery or return it unopened for a full refund. Keep the tracking number and delivery confirmation as proof of the cancellation request date.

Common mistakes that delay or block cancellation

If you've tried to cancel and found yourself stuck or confused, you're not alone-and these missteps are fixable.

Mistake 1: confusing "pause" with "cancel"

The Hims & Hers app and website offer both a "Pause" and "Cancel" button. Pausing temporarily stops your subscription for 3 or 6 months, but then it automatically resumes and you'll be charged again. If you want to stop completely, always select "Cancel" or "End Subscription," not "Pause." Tocancel advises double-checking your account settings 48 hours after cancellation to confirm your subscription reads "Cancelled" or "Inactive"-not "Paused."

Mistake 2: missing the 48-hour cutoff before the next charge

If you cancel too late and see a charge on your statement after you requested cancellation, don't panic. You still have options. Dispute the charge with your credit card company by calling the number on the back of your card and saying, "I cancelled my subscription before the charge occurred. This charge is unauthorized." The card company will investigate and typically reverse it within 2 billing cycles. Tocancel recommends doing this within 30 days of the unwanted charge for the fastest resolution.

Mistake 3: not saving proof of your cancellation request

If you cancel via the app or website and don't screenshot the confirmation, you have no written proof of when or how you cancelled. If a dispute arises, your word against the company's is a weak position. Always take a screenshot immediately showing the date, time, and cancellation confirmation message. Save it to your phone or cloud storage. Email a copy to yourself so the timestamp is locked in.

Mistake 4: assuming verbal confirmation is enough

If you cancel by phone, the representative may say, "Okay, you're all set," but that verbal promise doesn't protect you if the company later claims they never received the cancellation. Always insist on a confirmation email. Write down the representative's name, the call time, and a reference number before you hang up. Tocancel emphasizes: email proof is your insurance policy.

Refunds and chargebacks: what to do if you're billed after cancellation

Even if you cancel correctly, a charge might still appear on your statement-here's how to recover it.

Requesting a refund directly from Hims & Hers

1. Log into your account and find the unwanted charge under "Billing History" or "Order History."
2. Click the order and select "Request Refund" if that button is available.
3. If not, email [email protected] or [email protected] with the subject line: "Refund Request-Unwanted Charge After Cancellation."
4. Include your order number, the charge amount, the date charged, and a copy of your cancellation screenshot.
5. Give the company 7 business days to respond and process a refund.
6. If they refuse or don't respond, move to the chargeback process immediately.

Disputing the charge with your bank or credit card company

1. Call the customer service number on the back of your credit card or bank statement.
2. Say: "I want to dispute a charge from Hims & Hers dated [date]. I cancelled my subscription before this charge occurred, and the company has not refunded me."
3. The bank will open a dispute case and assign you a case number-write it down.
4. You will be asked to submit evidence, which includes:
   • Your cancellation screenshot or confirmation email
   • Your credit card statement showing the unwanted charge
   • Any email from Hims & Hers confirming the cancellation date
   • Any refund request you submitted to the company, with their response
5. Email all documents to the dispute department and note the date you sent them.
6. The bank will investigate and typically issue a temporary credit within 10 business days and a final resolution within 60 days.

Filing a complaint with the federal trade commission

If Hims & Hers refuses to refund you and your bank's dispute is taking too long, file a complaint with the FTC at ftc.gov/complaint. The FTC investigates violations of ROSCA and can compel the company to refund you and pay penalties. Tocancel advises filing an FTC complaint even while your bank dispute is pending-they're separate processes and both add pressure on the company to resolve your case quickly.

Pricing and subscription options at a glance

Understanding Hims & Hers' pricing structure helps you know exactly what you're being charged for each month.

All Hims & Hers subscriptions allow you to cancel at any time without penalty. The company does not charge early termination fees, but they will bill you for the current month up to your cancellation date. Tocancel emphasizes that you should always check your exact next billing date before canceling to avoid surprise charges.

What happens after you cancel Hims & Hers

Cancellation is only the beginning-here's what to expect in the weeks that follow.

Immediate effects (within 24 hours)

Once you cancel, your subscription status will change to "Inactive" or "Cancelled" in your account. No new orders will be scheduled. If you had a pending shipment that hadn't yet been charged, it will be cancelled automatically. Your account login will remain active, so you can view past orders and billing history if needed for future reference or disputes.

Billing effects (within 48 hours to 2 months)

Your payment method will not be charged again after your cancellation date. However, if a charge appears on your statement dated before your cancellation request was submitted, that charge will not be reversed automatically-you'll need to request a refund or dispute it. Any pending refunds from the company typically process within 5 to 10 business days. Tocancel recommends checking your credit card statement 2 weeks after cancellation to confirm no additional charges appear.

What to do with leftover medication or products

If you cancelled and still have unused medication or wellness products at home, you can continue using them safely until they expire. Do not return them to Hims & Hers-the company does not accept returns of prescription medications due to legal restrictions. If you no longer need the products and want to dispose of them safely, ask your local pharmacy if they have a medication disposal program, or check the FDA's disposal guidelines online.

Re-subscribing later

If you cancel now but think you might want to resubscribe in the future, your account remains active and you can log back in to restart your subscriptions at any time. The company will not delete your medical records or consultation history, so the signup process will be faster the second time around. Tocancel notes that Hims & Hers occasionally offers discounts to returning customers, so you might see a promotional offer when you log back in.

Comparing cancellation difficulty: Hims & Hers vs. other telehealth services

If you're considering switching to a different telehealth provider, it helps to know how cancellation barriers compare.

Hims & Hers ranks among the easiest telehealth services to cancel because it offers multiple cancellation methods and no early termination fees. Most competitors follow similar practices, likely because they all fall under ROSCA and state subscription laws. Tocancel advises choosing your telehealth provider based on medication options and pricing, not cancellation complexity-they're all straightforward to cancel if you follow the steps.

Checklist: ensuring your cancellation sticks

Use this checklist to confirm you've done everything needed to protect yourself from unwanted charges.

• Check your next billing date: Log into your account and confirm the exact date of your next scheduled charge.
• Cancel 48 hours before that date: Submit your cancellation request via the app, website, or phone well before the deadline.
• Take a screenshot immediately: Capture the confirmation page showing your cancellation date and time.
• Save the confirmation email: Check your inbox within 5 minutes and forward the company's confirmation email to yourself as backup.
• Log back in after 48 hours: Verify your subscription status now reads "Cancelled" or "Inactive."
• Check your statement 2 weeks later: Confirm no new charge from Hims & Hers appears after your cancellation date.
• Keep all documents for 6 months: Store screenshots, emails, and confirmation numbers in case a dispute arises.
• File a chargeback if charged after cancellation: Call your bank or credit card company within 30 days of any unwanted charge.
• File an FTC complaint if the company ignores your refund request: Go to ftc.gov/complaint and report the violation.

Contact information for escalation and support

If you encounter resistance or need to escalate your complaint, here are the official channels to use.

Hims & Hers customer support contacts

• Phone: 1-844-446-7707 (available daily, 6 AM to 9 PM ET)
• Email: [email protected] or [email protected]
• Mailing address: Teladoc Health, Inc., 2955 Topic Drive, San Antonio, TX 78219
• Website support portal: support.hims.com or support.hers.com

Government agencies for complaints and disputes

• Federal Trade Commission (FTC): ftc.gov/complaint - File a complaint about ROSCA violations or deceptive billing practices.
• Your state attorney general: Find the office at usa.gov/state-consumer-protection-offices - Report subscription violations specific to your state.
• Your credit card company or bank: Call the number on your statement - Dispute unauthorized or unwanted charges directly.
• Consumer Financial Protection Bureau (CFPB): consumerfinance.gov/complaint - File a complaint about payment processor issues.

Why documentation matters in every step

Government agencies and your bank can only help you if you provide a clear timeline of your cancellation request and the company's response. Save every email, screenshot, and reference number from the moment you start the cancellation process. Tocancel has helped thousands of consumers win refund disputes and complaints simply by presenting organized, timestamped proof. Your documentation is your legal foundation.

Final thoughts: you have the right to cancel, and tocancel is here to help

Hims & Hers makes cancelling relatively straightforward compared to many subscription services, but the company still profits when customers forget to cancel or miss the 48-hour window. You now understand your consumer rights under ROSCA and state law, the exact steps to cancel via app, website, or phone, and precisely what to do if the company charges you after you've requested cancellation. Your legal position is strong: the law requires Hims & Hers to make cancellation easy, honor your requests promptly, and refund you if they bill you without your consent.

Tocancel has helped thousands of consumers cancel subscriptions, recover unwanted charges, and file successful complaints against companies that ignored their cancellation requests. Whether you're cancelling because the medication isn't working, you found a cheaper alternative, or you simply want to pause and reassess your spending, follow the steps in this guide, save your proof, and take action within 48 hours of your next billing date. Your subscription is your choice, and you have the right to end it at any time without penalty or runaround.

Start your cancellation today by logging into your Hims or Hers account and checking your next scheduled order date. Then complete the cancellation steps outlined above, screenshot your confirmation, and verify 48 hours later that your subscription status has changed to "Cancelled." If you encounter any resistance, use the escalation contacts and consumer protection resources listed in this guide. Tocancel stands ready to support your consumer rights every step of the way.