Cancel Hers: Step-by-Step Guide

How to cancel your Hers subscription: your rights and step-by-step instructions

Why Hers matters and when to cancel

Hers is a telehealth platform built for women, delivering prescription medications and wellness products on a subscription model. You start with an online medical consultation, receive a personalized treatment plan, and then get regular shipments of medication or products-whether that's weight-loss medication, skin treatments, sexual health products, or hair-loss solutions. The service charges you monthly or in multi-month cycles, and your subscription renews automatically unless you take action to cancel it.

Automatic renewal is convenient until it isn't. Many customers discover unexpected charges on their credit card statements months after they thought they'd stopped the service. That's why clear cancellation guidance matters so much, and why Tocancel exists to walk you through the process.

What you pay for Hers

Hers pricing depends on which program you choose and how long your plan runs. Understanding the actual cost helps you decide whether the service still makes sense for your health and budget.

Your actual charge depends on the plan length you select, any upfront payment discounts you receive, and your state's pharmacy regulations. Before you cancel, log into your Hers account and confirm your current subscription cost, renewal date, and plan details so you know exactly what you're canceling.

Common reasons to cancel Hers

You might cancel because you've reached your treatment goals and no longer need ongoing medication. You might find the monthly cost higher than expected. You might want to try a competing telehealth service. Or you might have attempted to cancel before and encountered confusing confirmation messages or unexpected charges afterward-a frustration that brings many customers to Tocancel for clarity and support.

Whatever your reason, you have a federal right to cancel. Hers cannot penalize you, require a notice period, or demand a reimbursement fee simply because you choose to stop your subscription.

Your legal rights under federal consumer protection law

Federal law gives you strong protections when canceling a telehealth subscription like Hers.

The federal trade commission rule on negative option billing

Hers operates under what regulators call a "negative option" business model: you're automatically charged each month unless you opt out. The Federal Trade Commission (FTC) enforces the Telehealth Rule and the Negative Option Rule (16 CFR Part 429), which require companies like Hers to:

• Obtain your express, written consent before the first charge appears on your card
• Clearly disclose all material terms-total cost, billing frequency, cancellation method-in language that's easy to find and understand before you pay
• Make cancellation just as easy as signup; if you signed up online, you must be able to cancel online
• Honor your cancellation request within 30 days and confirm the effective date in writing
• Stop all charges immediately once you cancel

Your legal position: If Hers charges you after you cancel, fails to make cancellation easy to find, or doesn't acknowledge your request within 30 days, they are violating federal law. You can file a complaint with the FTC and dispute unauthorized charges with your credit card company.

The FTC enforces these rules and takes violations seriously. Tocancel helps you document your cancellation request so you have proof if you need to escalate to the FTC or your bank.

State laws that protect you further

Many states, including California, Illinois, and New York, have passed their own anti-negative-option laws that go beyond federal requirements. These state laws often require companies to send you a reminder email before each billing cycle, make cancellation available 24/7, and process refunds for unauthorized charges within specific timeframes.

If you live in one of these states, you have even more leverage. Check your state's Attorney General website to confirm your specific protections, and use Tocancel's state-specific guidance if your state has added consumer safeguards.

How to cancel your Hers subscription

You have three proven methods to cancel Hers: online through your account dashboard, via the mobile app, or by phone with customer support.

Cancel Hers online through your account dashboard

This is the fastest and most documented method because you leave a digital trail.

1. Log into your Hers account at the official website using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it before proceeding.
2. Navigate to your Account settings. Look for a link labeled "Account," "Profile," or "My Account" in the top right corner or the menu.
   • On desktop, this is usually in the header bar.
   • On mobile web, tap the menu icon (three horizontal lines) to find Account settings.
3. Select "Subscriptions" or "My Subscriptions" from the Account menu.
   • You should see a list of all active subscriptions tied to your account.
4. Find the subscription you want to cancel and click "Manage" or "View Details."
   • If you have multiple subscriptions (e.g., weight-loss medication and skin care), make sure you're selecting the correct one.
5. Look for a "Cancel Subscription" or "Get Help" button.
   • Click it, then follow the on-screen prompts to confirm your cancellation.
6. You may see a survey asking why you're canceling. You don't have to answer it, but doing so helps Hers improve. Select your reason and continue.
   • Hers may also offer you a discount to keep your subscription active. You can decline and continue to cancel.
7. Confirm your cancellation by clicking a final "Confirm Cancellation" button.
   • Do not close the page until you see a confirmation message.
8. Screenshot the confirmation page or the confirmation email sent to your inbox. Keep this proof for your records.
   • The confirmation should include your cancellation date and a reference number if one is provided.

Cancel Hers through the mobile app

If you prefer to cancel on your phone, the app offers a similar path.

1. Open the official Hers mobile app on your iOS or Android device.
   • Make sure you're using the official Hers app, not a third-party app.
2. Log in with your email and password if you're not already signed in.
   • If you don't remember your login, use the password reset option first.
3. Tap the menu icon or navigate to "Account" or "Settings."
   • On most phones, the menu is at the bottom or top of the screen.
4. Select "Subscriptions" or "My Subscriptions."
   • You'll see all active subscriptions on your account.
5. Tap the subscription you want to cancel, then select "Cancel" or "Manage Subscription."
   • Confirm you've selected the right subscription before proceeding.
6. Follow the on-screen prompts to complete the cancellation.
   • The app may ask for a reason or offer a discount. You can skip both steps.
7. Wait for the confirmation message. Screenshot it and check your email for a confirmation receipt.
   • This email is your proof of cancellation-save it.

Cancel Hers by phone

If you prefer to speak to a person or encounter technical problems online, call Hers customer support directly.

1. Call Hers customer support at 1-800-368-0038.
   • Hours of operation are typically Monday to Friday, 8 AM to 8 PM ET.
   • Have your account email and date of birth ready when you call.
2. Tell the representative you want to cancel your subscription.
   • Be clear and direct: "I want to cancel my Hers subscription effective immediately."
3. The representative may ask why you're canceling or offer you a discount. You don't need to explain further or accept an offer.
   • Simply say, "I've decided to cancel. Please process my request now."
4. Ask the representative for a cancellation confirmation number and the effective cancellation date.
   • Write down this information immediately.
5. Request that a confirmation email be sent to your inbox right away.
   • Wait for the email and save it as proof.
6. After the call, log into your Hers account to verify that your subscription status shows as "Canceled" or "Inactive."
   • If it still shows as active after 24 hours, call back and escalate to a supervisor.

What happens after you cancel Hers

Once you cancel, your subscription ends on a specific date, and you should see no further charges.

Timeline and what to expect

Most cancellations take effect immediately, but the timing depends on when in your billing cycle you cancel. If you cancel mid-cycle, your current shipment may still arrive-Hers processes orders in batches, so medications already in transit cannot be recalled. Use your confirmation email to understand when your final shipment will arrive, if any.

Check your account 5 to 7 days after cancellation to confirm your subscription now shows as "Canceled" or "Inactive." If it still appears active, contact customer support again and ask them to escalate the issue.

Monitor your credit card or payment method for 30 to 60 days after cancellation. Legitimate companies process refunds or final adjustments during this window. If you see an unexpected charge after your cancellation date, document it immediately and contact your bank to dispute the charge.

Refunds and credits

Hers does not issue refunds for medications or products already shipped to you. If you've received a shipment and want to return it, contact customer support to ask about their return policy. Some items may be returnable within 30 days if unused and in original packaging, but this depends on the product type (medications shipped across state lines face legal restrictions).

If you cancel and you're owed a pro-rata refund for unused portions of a multi-month plan, Hers should issue that refund to your original payment method within 30 days. Tocancel recommends requesting a written confirmation of any refund due before you hang up or close your cancellation session.

Stop repeat billing confirmation

The FTC requires companies to confirm that they've stopped your recurring charges. You should receive an email from Hers within 24 to 48 hours that states your subscription is "Canceled" or "Terminated." If you don't receive this email, log back into your account and take a screenshot showing your subscription as inactive. Save all communications.

This confirmation is your protection. If Hers charges you again after this point, you have proof that they violated federal law, and you can dispute the charge with your bank and file a complaint with the FTC.

Common mistakes customers make when canceling Hers

Canceling a subscription should be simple, but many customers accidentally leave their accounts vulnerable to future charges.

Mistake one: confusing "pause" with "cancel"

Some subscription platforms offer a "pause" or "pause delivery" option that temporarily stops your shipments but keeps your subscription active and ready to resume. If you click "pause" instead of "cancel," your subscription will restart after the pause period ends, and charges will resume automatically.

Always look for the word "cancel," "terminate," or "end subscription." If you see "pause" or "skip next delivery," do not use it unless you plan to resume later. When in doubt, call customer support and explicitly ask: "Will this permanently end my subscription, or will it restart?"

Mistake two: not saving your confirmation

If Hers charges you after you cancel and you don't have written proof of your cancellation request, you're at a disadvantage when disputing the charge with your bank. Screenshot every confirmation page, save every confirmation email, and keep a list of anyone you spoke with (name, date, time, reference number) if you canceled by phone.

Tocancel recommends creating a folder on your computer or phone labeled "Subscription Cancellations" and storing all proof there. This protects you if you need to escalate to your bank or file a complaint with the FTC.

Mistake three: canceling during a trial period and still getting charged

If you signed up for a free or discounted trial period and forget to cancel before the trial ends, Hers will charge you for the full subscription price. Mark your calendar now with a date 2 to 3 days before your trial period ends, and cancel by that date to avoid surprise charges. Even if you used the trial, you have the right to cancel without penalty.

Mistake four: assuming auto-renewal has stopped because you changed your payment method

If you stop using a credit card or bank account, changing your payment method on file does not cancel your subscription. Hers will eventually update your payment information from other sources (like your bank) or send your unpaid bill to a collections agency. The only way to truly stop recurring charges is to cancel your subscription directly through your account or by calling customer support.

Mistake five: not checking for multiple active subscriptions

If you've purchased more than one product from Hers (e.g., weight-loss medication and skin care), you may have multiple active subscriptions on one account. When you cancel, make sure you're canceling the specific subscription you want to stop. If you want to keep one product and cancel another, use Tocancel's step-by-step method to navigate to each subscription separately and confirm the cancellation for only the one you're ending.

How to compare Hers with other telehealth options

If you're canceling Hers to switch to another service, use this comparison to see what else is available.

If cost is your main concern, look at pay-per-visit or pay-per-prescription services like GoodRx, which don't lock you into monthly recurring charges. If you want another subscription service, Ro and Nurx both offer online cancellation and have good customer reviews for making the process straightforward.

How tocancel can help you cancel Hers

Canceling a telehealth subscription should never require legal advice or hours of phone calls. That's why Tocancel exists: to give you clear, step-by-step instructions for canceling Hers (and thousands of other services) without confusion or fear.

Tocancel has helped thousands of consumers cancel subscriptions and reclaim control of their finances. Whether you cancel Hers today or three months from now, Tocancel is here to walk you through every step with plain language, proven methods, and your consumer rights front and center.

Your cancellation checklist

Use this checklist to make sure you've completed every step and protected yourself.

• Log into your Hers account and note your current subscription cost and renewal date.
• Choose your cancellation method: online dashboard, mobile app, or phone (1-800-368-0038).
• Complete the cancellation following the steps above for your chosen method.
• Screenshot the confirmation page on your screen immediately after cancellation.
• Save the confirmation email sent to your inbox. If you don't receive one within 24 hours, request one by calling customer support again.
• Note any reference or confirmation number provided by Hers and write it down in a cancellation log.
• Log back into your account 5 to 7 days later and verify your subscription now shows as "Canceled" or "Inactive."
• Monitor your credit card or bank statement for 60 days to ensure no unexpected charges appear.
• If you see an unauthorized charge after cancellation, contact your bank immediately to dispute it and file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
• Keep all cancellation proof (emails, screenshots, confirmation numbers) in a folder for at least one year.

Address to send cancellation disputes or formal complaints

If Hers refuses to cancel your subscription or continues to charge you after cancellation, you have the right to escalate the matter. Send a formal dispute letter to:

Hers Customer Support
Attn: Billing Disputes
San Francisco, California
(Confirm the current mailing address on the official Hers website or your invoice before sending.)

Include your account email, the date you requested cancellation, your confirmation number (if you have one), and a description of the issue. Request a written response within 30 days. Keep a copy for your records.

If Hers does not respond or refuses to stop charging you, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or call 1-877-438-4338. You can also dispute the charges directly with your credit card company or bank.

Final thoughts: take action today

Canceling your Hers subscription is your right, and it should be simple. Federal law requires Hers to honor your cancellation request within 30 days and stop all charges immediately. If you follow the steps above-cancel online or by phone, save your confirmation, and monitor your account-you'll protect yourself and reclaim control of your subscription spending.

You don't need to accept unexpected charges or confusing cancellation processes. Tocancel has guided thousands of consumers through subscription cancellations, and every step in this guide reflects real customer experience and federal consumer protection law. Whether you're canceling because you've achieved your health goals, found a better option, or simply want to reduce your monthly costs, Tocancel is here to make sure the process is clear, documented, and final.

Start your cancellation today using the method that works best for you. Screenshot your confirmation. Save your email. And if Hers pushes back, you'll have proof and know exactly where to escalate. Tocancel believes every consumer deserves the right to cancel without friction-and you do too.