Cancel Hers: Step-by-Step Guide

How to cancel your Hers subscription in ireland and get your money back

What is Hers and how the subscription works

Hers is a direct-to-consumer telehealth service that delivers prescription treatments and wellness products to your door on a subscription basis. The company specialises in personalised treatments for hair loss, sexual health, weight management, skin care and general wellness, combining remote medical consultations with regular product shipments. You enter into a recurring billing arrangement where charges renew automatically on a set schedule unless you actively cancel.

Understanding your subscription is the first step toward cancelling without surprise charges. Hers locks you into ongoing deliveries tied to your refill cadence. Whether you signed up for monthly supplies, three-month bundles or extended clinical programmes, each renewal date triggers an automatic charge to your payment method.

How Hers subscription plans are structured

Hers offers three primary subscription formats, each with different billing cycles and commitment levels. Monthly plans renew every 30 days, three-month bundles charge quarterly, and extended programmes combine clinical monitoring with periodic refills over a longer timeframe. The company sets automatic renewal dates in your account, and you must cancel before the next billing date to stop charges.

Why consumers cancel Hers

Many people sign up for Hers with genuine intent but find the subscription no longer suits their needs. You might cancel because the treatment proved ineffective, side effects emerged, your circumstances changed, or you found a cheaper alternative. Others cancel because they did not realise the automatic renewal terms, or they want to pause rather than continue indefinitely. Whatever your reason, you have the right to cancel, and Tocancel understands that life circumstances shift faster than subscription renewal dates.

Your consumer rights when cancelling Hers in ireland

Ireland's Consumer Rights Act 2022 and the EU Consumer Rights Directive 2011/83/EU protect you when cancelling distance contracts, including online and telehealth subscriptions. These laws give you specific rights that Hers must honour, regardless of what their terms state.

Distance selling protections and the 14-day cooling-off period

When you purchase from Hers as a consumer (not a business), distance selling rules apply. You have a 14-day cooling-off period from the moment you enter the contract to cancel for any reason without penalty. This means you can change your mind within 14 days and recover your money in full. If Hers has already begun treatment on your request, they may charge a proportionate fee for the service provided, but they cannot refuse cancellation outright.

After the 14-day window closes, you can still cancel, but Hers may charge a termination fee if your contract permits it. The key principle is that cancellation must be as easy as signup. If Hers made signing up simple (a click, a form), they must make cancelling equally simple. Burying cancellation behind phone-only options or written-letter-only requirements can breach this principle.

Your legal position: You can cancel within 14 days for any reason; after that, you can still cancel but may face termination fees if the contract allows them.

Unfair contract terms and automatic renewal safeguards

The Consumer Rights Act 2022 and Unfair Contract Terms Act 1977 protect you against hidden charges and exploitative renewal clauses. Hers cannot bury cancellation instructions in fine print, charge unreasonable early termination fees, or make the cancellation process deliberately difficult. If Hers's terms of service contradict Irish or EU consumer law, the law wins, not the contract.

For automatic renewals specifically, Hers must obtain clear, affirmative consent before charging you. Vague language like "your subscription will continue" does not meet this standard. You must give explicit permission for each charge. If Hers charged you without clear consent or failed to provide an easy cancellation route, you have grounds to dispute the charge and request a refund.

Document everything: save your contract terms, screenshots of your account, and copies of cancellation requests. The Competition and Consumer Protection Commission (CCPC) is Ireland's enforcement body for these rights; if Hers refuses to cooperate, you can escalate to them.

How to cancel your Hers subscription step by step

Cancelling Hers requires you to submit a formal cancellation request because the company does not offer a self-service cancellation portal. Tocancel recommends following this structured approach to ensure your cancellation is recorded and processed.

Method 1: written cancellation by post

Sending a written cancellation request via post is the most secure method because you receive proof of delivery. This method leaves a paper trail that protects you if Hers later claims they never received your cancellation.

1. Write a clear cancellation letter that includes:
   • Your full name exactly as it appears on your account
   • Your account number or the email address linked to your Hers account
   • The date you wish to cancel (ideally at least 5 business days before your next renewal)
   • A simple statement: "I wish to cancel my Hers subscription effective [date]"
   • Your signature
2. Address your letter to Hers at their UK operations centre (Hers operates in Ireland through their UK-based structure)
3. Send your letter via An Post Special Delivery or a tracked courier service so you receive proof of delivery
4. Keep a copy of your letter and your proof of delivery receipt
5. Wait for written confirmation from Hers; if you do not receive confirmation within 10 business days, contact them again with your delivery proof

Method 2: email cancellation request

Email is faster than post but may lack the same legal weight unless you use read-receipts and keep records. Use this method only if you cannot send a tracked letter and prefer speed over absolute certainty.

1. Send an email to Hers customer service with the subject line "Cancellation request for account [your account number or email]"
2. Include in the email body:
   • Your full name and account number
   • Your current email address and phone number
   • The date you wish to cancel
   • A clear statement of intent: "I request cancellation of my Hers subscription"
3. Enable read-receipt or delivery confirmation in your email client
4. Save the confirmation email Hers sends back to you
5. If you receive no response within 5 business days, follow up with a second email and reference your first cancellation request by date and time

Method 3: phone cancellation

Calling Hers gives you immediate feedback but leaves you vulnerable if the company claims they have no record of your call. Only use this method if you are unable to send a letter or email, and follow it with a written confirmation email.

1. Call Hers customer service on their main line
2. Ask to speak to a cancellation specialist or account manager
3. Provide your account number and full name
4. State clearly: "I want to cancel my subscription effective [date]"
5. Ask for a confirmation number or reference for your cancellation request
6. Send a follow-up email within 1 hour summarising the call, including the date, time and confirmation number you received
7. Keep the confirmation number and email sent as your proof

What to expect after you submit your cancellation request

After you submit your cancellation request, Hers should acknowledge receipt within 3 to 5 business days. Knowing the timeline and next steps reduces anxiety and helps you spot if something goes wrong.

Timeline and confirmation

Hers typically processes cancellations within 5 to 10 business days. You should receive written confirmation (by email or post) stating your cancellation is effective and the date your subscription ends. If your next renewal date is fewer than 10 days away, contact Hers immediately to confirm whether they stopped the charge. Some companies process cancellations slowly on purpose, hoping you will forget; do not let this happen.

Check your account 2 days before what would have been your next renewal date. Log into your Hers account and confirm the subscription status shows "cancelled" or "inactive." If it still shows active and you see a charge pending, contact Hers again and reference your earlier cancellation request with the date you submitted it.

Refund eligibility and next steps

Your refund rights depend on when you cancel relative to your next billing date. If you cancel before your next renewal date, you should not be charged again. If a charge has already posted to your account, Hers must refund it within 14 days of your cancellation request. For refunds, contact Hers in writing and reference the charge date, amount and your cancellation request date. Keep this correspondence for your records.

If Hers refuses to refund an unauthorised charge, contact your bank or credit card provider and raise a dispute or chargeback. Your financial institution will investigate and may reverse the charge on your behalf. This is a powerful consumer protection tool and is separate from your right to cancel the subscription itself.

Common mistakes to avoid when cancelling Hers

Many consumers make small errors that delay their cancellation or weaken their legal position. You can avoid these pitfalls by knowing them in advance.

Mistake 1: cancelling only through the app or account portal

Hers does not offer a one-click cancellation option in its app or website. Some consumers click "pause subscription" or "skip this month" thinking they have cancelled; they have not. These options temporarily delay shipments but keep your subscription active and your renewal date unchanged. Always send a formal cancellation request by post, email or phone, not by interacting with the app.

Mistake 2: missing the deadline before your renewal date

Hers charges automatically on your renewal date. If you submit a cancellation request the day after you are charged, you cannot undo that charge simply by cancelling. You must submit your cancellation request at least 5 business days before your next renewal date to give Hers time to process it before the charge posts. Calculate your renewal date now and set a calendar reminder to cancel at least 10 days beforehand.

Mistake 3: assuming verbal promises are binding

If a Hers customer service representative says "do not worry, I will cancel you" over the phone but you receive no written confirmation, treat it as unconfirmed. Always ask for a reference number, send a follow-up email, and save all communications. Verbal assurances are impossible to prove in a dispute with your bank or the CCPC.

Mistake 4: not checking your account after submission

Submit your cancellation request but do not assume it is done. Log in to your Hers account 5 days later and verify your subscription status has changed to "cancelled" or "inactive." If it still shows active, submit a second cancellation request immediately and contact Hers customer service to ask why the first request was not processed. Tocancel recommends this verification step for every subscription you cancel, not just Hers.

Mistake 5: deleting confirmation emails

Keep every email from Hers related to your account, cancellation request and any refund correspondence. Delete nothing. If Hers later charges you again and claims you never cancelled, your saved emails are proof of your cancellation request. File them in a folder on your computer or email account labelled "Hers cancellation" for easy reference.

Refunds, chargebacks and dispute resolution

If Hers charged you after your cancellation request or refused to refund a charge, you have legal remedies available. Tocancel advises you to pursue these systematically.

Requesting a refund directly from Hers

Send a refund request to Hers in writing (post or email) and include the charge date, amount, your cancellation request date and a copy of your cancellation request. State that the charge violated your cancellation instruction and should be refunded under the Consumer Rights Act 2022. Ask for a refund within 14 days and include your bank account details. Keep a copy of your refund request.

Hers may refuse your refund request by claiming you are outside a cooling-off period or you agreed to the charge. If they do, move to the next step immediately; do not waste time negotiating with them.

Disputing the charge with your bank

If Hers refuses your refund request or does not respond within 14 days, contact your bank or credit card provider and request a dispute or chargeback. Provide your bank with a copy of your cancellation request, the charge evidence and Hers's refusal to refund. Most banks will reverse the charge and investigate on your behalf. The process typically takes 10 to 30 days. Your bank will not charge you for this service; it is a consumer protection mechanism built into your payment method.

Escalating to the competition and consumer protection commission

If Hers refuses to refund and your bank cannot help, or if you face repeated cancellation issues, file a complaint with the CCPC. You can submit a complaint online at ccpc.ie or by post. The CCPC can investigate Hers for unfair contract terms, failure to honour cancellation requests or automatic renewal violations. Complaints are free and do not require a lawyer. The CCPC has power to fine companies and order refunds on your behalf.

Pricing comparison and cost of staying versus cancelling

Understanding the financial impact of cancelling versus staying helps you make a confident decision. Tocancel has compiled realistic costs based on Hers's standard pricing in Ireland.

If you are paying EUR 50 per month and you cancel today instead of in 6 months, you save EUR 300. Set this amount against any termination fee Hers might charge (usually EUR 0-50). In most cases, cancelling immediately saves you money.

After you cancel: protecting yourself going forward

Cancellation is not the end of your relationship with Hers; it is the start of your monitoring phase. Your task now is to ensure they honour your cancellation and do not charge you again.

Monitoring your bank statements

Check your bank statement or credit card online every 3 to 5 days for the next 30 days after your cancellation is confirmed. Look for any pending or posted charges from Hers. If you see an unexpected charge, contact your bank immediately and report it as unauthorised. Do not wait for your monthly statement; check online frequently.

Set a calendar reminder to check your statement on the date your old renewal was scheduled, plus 5 days. If no charge appears, you are clear. If a charge does appear, act immediately; your bank can reverse it faster if you report it within 48 hours of spotting it.

Keeping your cancellation evidence organised

Create a folder (physical or digital) titled "Hers cancellation" and store every piece of evidence in it: your cancellation letter or email, Hers's confirmation, your refund request (if any), bank statements showing no charge, and any correspondence with your bank or the CCPC. Organise these by date. You may need this file if Hers attempts to charge you again months later or if a dispute arises. Tocancel advises keeping this folder for at least 2 years after cancellation.

Unsubscribing from marketing emails

Even after you cancel, Hers may continue sending you marketing emails. Click the unsubscribe link at the bottom of any marketing email to opt out. If you continue receiving emails after unsubscribing, reply to one email asking to be removed and cc: your own email address as proof. Keep this correspondence in your folder. Unwanted emails after cancellation are not illegal, but they signal that Hers may not have fully processed your cancellation in their system.

Key checklist for cancelling Hers

Why you should cancel now and next steps

If Hers no longer serves your needs, cancelling today stops future charges and returns control of your money to you. Every month you delay costs you EUR 45-100 or more. The process is straightforward if you follow the steps above: write a letter, send it tracked, verify cancellation, monitor your account. That is it.

You have consumer rights on your side. Ireland's Consumer Rights Act 2022 and EU law protect your right to cancel and to receive refunds for charges made after cancellation. Hers cannot hide behind fine print or make cancellation deliberately hard. If they do, the CCPC will intervene.

Tocancel has helped thousands of consumers cancel subscriptions like Hers by breaking the process into clear, manageable steps and reminding them that they control the outcome, not the company. Start today: identify your renewal date, draft your cancellation letter, and send it this week. In 10 days, you will have a cancellation confirmation in hand. Monitor your account for 30 days, keep your evidence filed, and move on. Tocancel is here to help you navigate every step of the journey.

Contact information for Hers cancellation

Use the following contact details when submitting your cancellation request to Hers. Always use a tracked delivery method for postal requests so you have proof of delivery.

Mailing address for cancellation requests:

Hers Operations
Unit 7 Ealing Studios
Ealing Road
Wembley
Middlesex
HA9 6AT
United Kingdom

Email: Use the support email listed on your Hers account or contact form at hers.com

Phone: Contact Hers customer service through their website for the current support number

When you post your cancellation letter, use An Post Special Delivery or An Post Registered Mail so you receive a tracking number and proof of delivery. Do not send via standard post; you will have no proof if Hers claims they never received it. Keep your receipt and tracking number until you receive written confirmation from Hers that your cancellation is complete. Tocancel recommends sending your cancellation request at least 10 days before your next renewal date to allow time for processing. If you have any questions about your rights or the cancellation process, contact the Competition and Consumer Protection Commission on behalf of Irish consumers.