Cancel Hers: Your Complete Guide to Stopping Charges

How to cancel Hers in new zealand: your complete guide to stopping telemedicine charges

What Hers is and how it works

Hers is a United States-based telemedicine platform that delivers prescription treatments by post for hair loss, weight management, sexual health, and related wellness concerns. You access the service entirely online through a mobile app or web browser, complete a remote medical assessment with a licensed healthcare provider, and receive products shipped to your New Zealand address on a subscription or prepaid schedule.

The critical distinction is this: if you purchased Hers through Apple's App Store, Google Play, or directly via the Hers website, your billing flows through that platform-not directly from Hers itself. This means cancelling your Hers account alone will not stop your subscription charges. You must cancel through the exact platform where you paid, or charges will continue.

Understanding Hers billing in new zealand

Hers charges you in USD (United States dollars), and your New Zealand bank or payment provider applies currency conversion fees on top of the base subscription cost. Automatic renewal happens at the end of each billing cycle unless you take active steps to cancel beforehand.

Your cancellation method depends entirely on your payment source. If you signed up through the Apple App Store on an iPhone or iPad, you cancel in Apple Settings. If you used Google Play on an Android device, you manage cancellation in the Play Store. If you paid directly on the Hers website, a different cancellation process applies. At Tocancel, we help thousands of New Zealand consumers navigate this exact confusion every month, and we know the right steps save you time and stress.

What treatments Hers delivers

The platform offers prescription treatments for male and female hair loss, weight loss via semaglutide or tirzepatide injections, sexual health medications, and general wellness products. A licensed healthcare provider reviews your completed health questionnaire and recommends appropriate treatments tailored to your situation.

Products are manufactured and posted from the United States to your New Zealand address, typically with a 7-14 day delivery window. Renewal shipments are scheduled according to your chosen plan length-monthly, three-monthly, six-monthly, or annual prepayment options all exist.

Should you cancel Hers in new zealand?

Your decision to cancel often hinges on cost, treatment effectiveness, or changing life circumstances. Here are the most common reasons New Zealand customers pause or exit their Hers subscription.

Reasons to cancel Hers

Hers cancellations spike because of the combined impact of USD pricing and NZD conversion fees, which inflate the total cost for New Zealand budgets. International postage from the United States also adds 1-2 weeks to delivery times, which frustrates customers expecting faster results.

Other cancellation drivers include achieving treatment goals (successful hair regrowth or weight loss targets), discovering treatments are ineffective for your body, or experiencing unwanted side effects. Some customers simply prefer obtaining medications through their local GP or pharmacy instead, where costs may be lower under the New Zealand public health system.

Prepaid subscriptions compound the problem-if you've paid for multiple months upfront and wish to exit early, you may face a lengthy process to recover unused credits or refunds.

Reasons to keep Hers

Hers remains valuable if you prioritize online privacy for sensitive health concerns, value the convenience of telemedicine over in-person GP visits, or live in a rural area with limited pharmacy access. The platform is also worth keeping if you've achieved consistent results and want to maintain treatment continuity without navigating the New Zealand GP system.

Before you cancel, contact Hers customer support to explore pause options, price reductions, or alternative treatment plans-you may resolve your concern without cancelling altogether.

How to cancel Hers in new zealand

Your cancellation process depends on which platform processed your payment: Apple App Store, Google Play, or the Hers website. Follow the correct path below for your situation.

Cancel Hers via apple app store

If you purchased your Hers subscription through Apple's App Store on an iPhone or iPad, you must cancel your subscription in Apple Settings-not in the Hers app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
3. Select Subscriptions.
4. Locate Hers in the active subscriptions list.
5. Tap Hers and select Cancel Subscription.
6. Confirm your cancellation by tapping the confirmation prompt.
7. Your subscription ends at the close of the current billing cycle-you retain access until that date.

Apple will display your cancellation confirmation immediately, and a final billing reminder email is sent by Apple before your subscription expires. You do not need to contact Hers directly if you cancel through Apple Settings.

Cancel Hers via google play

If you purchased Hers through Google Play on an Android device, you cancel your subscription in the Google Play Store app-not in the Hers app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Find Hers in your active subscriptions list.
5. Tap Hers and select Cancel subscription.
6. Follow the prompts to confirm your cancellation.
7. Your subscription ends at the close of the current billing cycle.

Google Play sends a cancellation confirmation email immediately, and you retain access to Hers until your billing cycle ends. You do not need to contact Hers directly if you cancel through Google Play.

Cancel Hers via the website

If you purchased Hers directly through the Hers website (not through an app store), your cancellation process differs. You must contact Hers customer support directly to request cancellation.

1. Log into your Hers account on the website.
2. Navigate to your Account Settings or Subscription Management section.
3. Look for a "Cancel Subscription" or "Manage Billing" option in your dashboard.
4. If no self-service cancellation option appears, email Hers support at the U.S. corporate address or use their in-app chat feature to request cancellation.
5. Provide your full name, email address, and account details in your cancellation request.
6. Request written confirmation of your cancellation date in the response email.

Hers typically processes web cancellations within 3-5 business days. Keep your confirmation email as proof of your cancellation request.

Your consumer rights when cancelling Hers

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993, which establishes your legal rights regardless of where the service originates. Your legal position is straightforward: you have the right to cancel any subscription service, and you have the right to a refund if the service fails to meet the guarantees outlined in law.

Your rights under the consumer guarantees act

The Consumer Guarantees Act protects you in three key ways. First, any service (including telemedicine) must be of acceptable quality-meaning it must be safe, fit for purpose, and delivered within a reasonable timeframe. Second, the service must match any description given at the point of sale. Third, if the service fails to meet these guarantees within a reasonable period, you have the right to reject it and claim a refund.

For Hers specifically, this means: if medications arrive damaged or unusable, if the remote consultation fails to occur as promised, or if the service is unavailable for extended periods, you can lodge a complaint and request a refund under the Act.

Handling refunds after cancellation

If you cancel Hers mid-cycle through Apple App Store or Google Play, your refund eligibility depends on how long ago you purchased the subscription. Both platforms offer refunds within 48 hours of purchase; beyond that window, refunds are not automatic.

For web purchases made directly through Hers, contact Hers support and request a refund for unused subscription months. If Hers refuses, escalate your complaint to the Commerce Commission (New Zealand's consumer protection authority) and cite the Consumer Guarantees Act. The Commerce Commission enforces consumer rights and can compel refunds if Hers has breached its legal obligations.

Always save your cancellation confirmation email and transaction receipts before disputing a charge with your bank.

After you cancel Hers

Cancelling Hers does not happen instantly-understand what happens in the days and weeks following your cancellation request so you're not caught off guard.

What happens to your access and charges

Once you cancel through Apple App Store, Google Play, or Hers directly, your subscription ends at the close of your current billing cycle. You retain full access to your account and any prescribed medications until that date. No further charges occur after your billing cycle ends.

If a charge appears after your cancellation, it is likely a duplicate or processing lag. Contact your payment platform (Apple, Google, or your bank) immediately and request a reversal. Provide your cancellation confirmation email as evidence of your request date.

Accessing your prescription records

Before your access expires, download or screenshot your prescription history and any healthcare notes from your Hers account-you may need these records for your local GP or pharmacy. Once your subscription ends, you may lose access to these records if Hers deletes your account.

If you wish to continue a prescription after cancelling Hers, share your downloaded records with your New Zealand GP and request a local prescription, which may be cheaper and faster to obtain.

Common mistakes when cancelling Hers

Cancelling a telemedicine subscription feels frustrating when the process is unclear-here are the mistakes we see most often at Tocancel, and how to avoid them.

Mistake 1: cancelling only the Hers app

Deleting the Hers app from your phone does not cancel your subscription. Your charges continue if your subscription is active on Apple App Store or Google Play. You must cancel through your payment platform's settings, not simply uninstall the app.

Mistake 2: ignoring currency conversion fees

Many New Zealand customers are shocked by the total cost once their bank applies USD-to-NZD conversion fees. Budget for an extra 5-10% on top of the advertised USD price to account for conversion and bank charges.

Mistake 3: assuming cancellation is immediate

Hers subscriptions end at the close of your billing cycle, not on the day you cancel. If you cancel on day 15 of a 30-day cycle, you pay for the full 30 days and lose access the following day. Plan your cancellation date around your billing cycle to minimize wasted charges.

Mistake 4: not saving your confirmation email

If a charge appears after cancellation, your confirmation email is your only proof that you requested cancellation on a specific date. Save this email in a dedicated folder and forward it to your bank if you need to dispute a charge.

Pricing and what you pay

Understanding Hers costs in New Zealand helps you decide whether cancellation is the right move. Below is a breakdown of typical subscription costs, including currency conversion.

These costs exclude bank fees and currency conversion spreads applied by your payment provider. Your actual NZD cost may be 5-10% higher depending on your bank's exchange rate.

Comparing Hers to local new zealand alternatives

Before cancelling Hers, consider whether a local alternative might serve you better. Below is a comparison of Hers against common New Zealand options.

New Zealand telemedicine services and your local GP often cost significantly less than Hers once you account for currency conversion and postage delays. If cost is your primary cancellation driver, exploring local alternatives may be worthwhile before you leave Hers.

How to contact Hers for cancellation support

If you need assistance cancelling Hers or have questions about refunds, contact Hers directly at their U.S. corporate office. While Hers does not maintain a New Zealand-specific postal address for cancellations, you can send written cancellation notices to their primary U.S. headquarters.

Hers contact details

Hers customer support is available via in-app chat or email. Access the chat feature by logging into your Hers account and selecting Help or Support. For written correspondence, address your cancellation request to:

Hers Health, Inc.
Attn: Customer Support
United States

Include your full name, account email, and subscription details in any written cancellation request. Request written confirmation of your cancellation date in the reply. Allow 3-5 business days for a response.

If Hers fails to cancel your subscription or continues charging after cancellation, escalate your complaint to the Commerce Commission at www.comcom.govt.nz. The Commerce Commission is your enforcement authority for consumer protection in New Zealand and can compel Hers to refund unauthorized charges.

Checklist: cancelling Hers safely

Use this checklist to ensure your Hers cancellation is complete and protect yourself against phantom charges.

• Identify your payment platform: Apple App Store, Google Play, or Hers website.
• Cancel through your payment platform, not the Hers app.
• Save your cancellation confirmation email immediately.
• Verify your billing cycle end date (the date your final charge occurs).
• Download your prescription records before your access expires.
• Monitor your bank or app store account for 7 days after cancellation to confirm no duplicate charges.
• If a charge appears, dispute it with your bank and provide your cancellation confirmation as evidence.
• Contact the Commerce Commission if charges continue after 30 days.

Final steps: what to do after cancelling Hers

Cancelling Hers is only the beginning-take these final steps to transition your health care and protect your account.

Share your downloaded Hers prescription records with your New Zealand GP or local pharmacy. Your GP can issue a local prescription that may cost less and arrive faster than Hers postage. Request your medical history in writing from Hers and archive it for future reference, particularly if your diagnosis is relevant to ongoing treatment.

If you were using Hers for a sensitive health concern (sexual health, weight loss), explore New Zealand telemedicine services like Digit or Prescribe Me, which offer similar privacy without the subscription model or international postage delays.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover wasted charges. Our guides walk you through every step so you keep control of your health care and your budget. Whether you're cancelling Hers, managing billing disputes, or exploring your consumer rights under the Consumer Guarantees Act, Tocancel is your trusted partner in taking confident action.

Your right to cancel is a legal right, not a courtesy. Use it with confidence, and don't hesitate to escalate complaints to the Commerce Commission if any service refuses your cancellation request or continues billing after you've cancelled.