Cancel Hers: Your Step-by-Step Guide

How to cancel Hers in nigeria: your complete guide to stopping your subscription

What Hers is and how it works in nigeria

Hers is a telehealth and women's wellness platform that delivers prescription medications, virtual consultations, and subscription-based care products directly to your device through mobile apps and web platforms. You access the service in Nigeria via your iPhone, Android device, or computer, and you pay through app store billing (Apple App Store or Google Play) or direct payment methods depending on your sign-up route. When you download the Hers app and create an account, you agree to automatic renewal of your subscription unless you actively cancel it before your billing date arrives. Most Nigerian users discover this too late and continue paying for services they no longer use. Tocancel exists to guide you through the exact steps needed to stop this charge immediately.

How billing works for Hers in nigeria

Your billing path determines your cancellation method. When you subscribe through the Apple App Store or Google Play Store, Apple or Google manages your billing directly and charges your payment method on each renewal date. If you signed up via the Hers website or app directly, Hers itself may handle billing through your credit card or local payment gateway. This distinction matters enormously for your cancellation process because you must cancel on the same platform where you subscribed.

Your legal position: Under Nigerian law, you have the right to know exactly where your money goes and who controls your recurring charges. Tocancel recommends you identify your billing platform before attempting cancellation, as cancelling in the wrong place leaves your subscription active and charges continuing.

Why your location in nigeria affects your cancellation process

Hers operates across Africa, but your cancellation route depends entirely on which platform you used to subscribe. Nigerian consumers benefit from protections under the Federal Competition and Consumer Protection Act (2019), which guarantees your right to cancel recurring charges without penalty, receive clear billing information, and escalate disputes if Hers refuses to honour your cancellation request. These protections apply to Hers even though it operates as a foreign platform offering services to Nigerian residents.

Your consumer rights in nigeria and what they mean for your cancellation

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protection laws that guarantee you the right to fair billing practices, transparent terms, and remedies when services fall short of promises. These protections apply directly to Hers subscriptions.

The federal competition and consumer protection act and Hers cancellations

Under the FCCPC Act (2019), you have the right to cancel recurring charges, demand clarity on billing terms before you commit money, and escalate disputes if Hers refuses to honour your cancellation instruction. Hers must respect your cancellation request, even if their terms state "no refunds for unused days." If they continue charging you after you submit a cancellation request, you can file a formal complaint with the FCCPC or initiate a chargeback through your bank. The law does not permit companies to ignore your explicit instruction to stop billing.

Tocancel advises you to document every cancellation attempt in writing. Save screenshots of your cancellation confirmation, keep copies of emails sent to Hers support, and note the exact date and time you submitted your cancellation request. This evidence protects you if you need to escalate your case to the FCCPC or your financial institution later.

Your right to refunds under nigerian law

Nigerian consumer protection law does not permit companies to withhold refunds for genuinely defective services or for services you paid for but never received. If Hers fails to deliver promised consultations, medications arrive damaged or expired, or your subscription continues after you cancel, you have solid legal grounds to demand a refund. The FCCPC considers these disputes and can force Hers to reimburse you for charges made after your cancellation date.

If you have paid for services you did not receive, or if Hers charged you after you cancelled, keep all evidence of your cancellation request and contact the FCCPC. Your consumer rights in Nigeria are stronger than many people realise, and Tocancel recommends you use them.

Current Hers pricing and subscription plans in nigeria

Hers pricing varies by plan type, promotional periods, and which platform you use to subscribe. Below is the typical structure you will encounter as a Nigerian consumer, though exact prices may shift based on current promotions or exchange rate fluctuations.

Hers subscription plans and billing cycles

Most Hers subscriptions renew automatically unless you cancel before your billing date. When you sign up, you consent to automatic renewal, which means your payment method is charged without a new request from you each month or year. Tocancel recommends you check your current plan immediately by logging into your Hers account to understand exactly what you are being charged and when.

Should you cancel Hers? consider these reasons

Not every Hers subscription suits every person, and your circumstances may change. Understanding whether cancellation is right for you helps you act with confidence.

Reasons to cancel your Hers subscription

• You no longer use the platform or have found a local healthcare provider you prefer
• The monthly or annual cost no longer fits your budget
• You experienced poor service quality, delayed responses, or unmet promises
• You received a diagnosis or resolved your health concern and no longer need the service
• You discovered cheaper alternatives that offer similar services
• You are dissatisfied with medication delivery speed or product quality
• Automatic renewal charges continue despite your previous cancellation attempt
• You experienced billing errors or unexpected charges

Reasons you might keep your Hers subscription

• You value the convenience of virtual consultations without leaving home
• You have built a trusted relationship with a specific practitioner on the platform
• You require ongoing prescription management and refills
• Local healthcare in your area is expensive, slow, or inconvenient
• You are satisfied with service quality and find the cost reasonable
• You use multiple features (consultations, medications, wellness products) regularly

Whichever choice you make, it must be yours. Tocancel supports you in either direction, but if you decide to cancel, the process must happen on the correct platform to work immediately.

How to cancel Hers in nigeria: step-by-step instructions

Your cancellation method depends on which platform you used to subscribe. Follow the steps for your specific situation to ensure your subscription stops and charges cease immediately.

Cancelling Hers if you subscribed through google play store

1. Open the Google Play Store app on your Android device
   • Tap the profile icon in the top right corner
   • Select "Manage your Google Account"
2. Navigate to the "Subscriptions" tab at the top
   • Find "Hers" in your active subscriptions list
   • If you do not see it, you may not have an active subscription through Google Play
3. Tap on "Hers" to open your subscription details
4. Select "Cancel subscription" at the bottom of the screen
5. Choose your reason for cancellation from the dropdown menu
6. Confirm cancellation by tapping "Cancel subscription" again
   • Google will show you a confirmation message and email address
   • You will receive a confirmation email from Google Play
7. Save or screenshot the confirmation message immediately
   • This proves you cancelled on the correct date
   • Keep this evidence in case you need to escalate later

Your subscription will continue until the end of your current billing period, then stop automatically. You will not be charged on your next renewal date. Tocancel recommends you verify cancellation by checking your Google Play subscriptions list again 24 hours later to confirm "Hers" no longer appears.

Cancelling Hers if you subscribed through the apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac
   • On iPhone or iPad: tap the profile icon in the bottom right
   • On Mac: open the App Store and click your account icon at the top
2. Select "Subscriptions" from the menu
3. Find and tap "Hers" in your active subscriptions list
4. Tap "Edit Subscription" or "Manage" (wording varies by iOS version)
   • Do not tap "Delete" - that only removes the app
   • You must access subscription settings specifically
5. Select "Cancel Subscription" at the bottom
6. Choose your reason for cancellation from Apple's options
   • Your selection helps Apple improve the service - it does not affect your cancellation
7. Confirm cancellation by tapping "Confirm" or "Yes" when prompted
   • Apple will display a confirmation and send you an email
   • Screenshot this confirmation immediately

Your Hers subscription will end at the conclusion of your current billing period. You will not be charged again. Tocancel advises you to return to your Subscriptions list 24 hours later and verify that Hers is no longer listed as active.

Cancelling Hers if you subscribed directly through the Hers website or app

1. Log into your Hers account on the web or app
   • Use the email address and password you registered with
2. Navigate to "Account Settings" or "My Account"
   • This is usually found in a menu or profile section
   • Look for options like "Billing" or "Subscription"
3. Select "Subscription" or "Manage Subscription"
4. Find the option to "Cancel Subscription" or "End Membership"
   • If you cannot find this option, scroll down or check under "Billing"
5. Tap or click "Cancel Subscription"
6. Answer any survey questions Hers displays
   • You are not required to answer in detail - simply select a reason and proceed
7. Confirm your cancellation request when prompted
   • Hers will show a confirmation message on screen
   • Check your email for a cancellation confirmation from Hers
8. Save screenshots and the confirmation email immediately
   • This proves you cancelled and when

If you cannot find a cancellation option in your account, contact Hers support directly through the app or website and request cancellation in writing. Tocancel recommends you email your request to ensure you have a written record of your instruction to cancel.

Contacting Hers support directly if you cannot cancel online

If you have attempted cancellation through your subscription platform and cannot complete it, or if you need written confirmation, contact Hers customer support directly. Request cancellation in writing so you have proof of your request date.

Hers does not currently list a dedicated Nigerian phone number, but you can reach support through the app, website, or email. Your message should state: "I request immediate cancellation of my Hers subscription effective [today's date]. I no longer wish to be charged. Please confirm cancellation in writing and provide the date on which charges will cease."

Keep a copy of your message and any response from Hers. If Hers does not respond within 5 business days or refuses your cancellation request, escalate to the FCCPC with your written evidence. Tocancel advises you not to accept delays or refusals - Nigerian consumer law backs your cancellation right.

What happens after you cancel Hers

Cancellation is not always instant, and understanding the timeline helps you avoid unexpected charges and verify that your request worked correctly.

Your subscription status after cancellation

When you cancel, your subscription does not stop immediately unless you cancel before the renewal date passes. Most subscriptions continue through the end of the current billing period (your "access period"), then stop automatically. If you cancel on day 10 of a 30-day cycle, you typically retain access until day 30, then lose it. You will not be charged on day 31.

Some platforms allow immediate cancellation with prorated refunds if you cancel very early in your cycle. Tocancel recommends you check whether your cancellation confirms immediate access loss or end-of-period access loss, as this affects how long you can use the service.

Verifying your cancellation worked

• Check your subscription list on your payment platform (Google Play, Apple App Store, or Hers) after 24 hours - Hers should no longer appear in active subscriptions
• Monitor your bank or payment method for any charges after your supposed cancellation date
• Check your email for any renewal or payment confirmations in the weeks after your cancellation
• Log into your Hers account and verify it says "inactive" or "cancelled" under subscription status
• Save all confirmation emails and screenshots for future reference

If Hers continues charging you after cancellation

If you cancelled successfully but Hers or your payment platform continues to charge you after your cancellation date has passed, you have been charged illegally. Take these steps immediately.

1. Gather all evidence: screenshots of your cancellation confirmation, the date you cancelled, and proof of charges after that date
2. Contact your bank or payment provider and request a chargeback for unauthorised charges
   • Explain that you cancelled your subscription and provide your cancellation confirmation date
   • Your bank can reverse charges made after your cancellation date
3. Contact Hers support in writing and state: "I cancelled my subscription on [date]. I have been charged on [dates after cancellation]. I request immediate refund of these unauthorised charges and proof that my subscription is now inactive."
4. If Hers does not respond or refuses within 10 days, file a complaint with the FCCPC
   • Include all your evidence: cancellation date, post-cancellation charges, and correspondence with Hers
   • The FCCPC can force Hers to refund you and stop the charges

Tocancel knows this situation is frustrating, but you have strong legal protections. Nigerian law is on your side, and persistent billing after cancellation is a clear violation of consumer rights.

Refunds and what you are entitled to

Your entitlement to a refund after cancellation depends on when you cancel and the reason you cancel.

Refunds for partial months or annual plans

If you cancel mid-month or mid-year, you typically lose access to unused days or months. Most subscription platforms do not refund unused time. However, if you paid for an annual plan and cancel within 14 days of signing up, you may qualify for a full refund under consumer protection law, which gives you a "cooling-off period" to change your mind.

If Hers or your payment platform advertises a money-back guarantee or trial period, you are entitled to that refund if you request it within the stated timeframe. Tocancel recommends you check your Hers welcome email or account to see if such a guarantee applies to you.

Refunds for defective service or unmet promises

If you paid for services that Hers did not deliver, you have the right to a refund under Nigerian law. Examples include: medications that never arrived, consultations that were cancelled by Hers, damaged or expired products, or repeated billing errors. Document the problem, contact Hers support, and request a refund for the failed service. If Hers refuses, escalate to the FCCPC with your evidence.

How to request a refund

1. Log into your Hers account and check your order or billing history
2. Identify the charge you want refunded and the reason (defective service, undelivered consultation, billing error, etc.)
3. Contact Hers support through the app or website with a clear message: "I request a refund of [amount] charged on [date] for [reason - e.g. undelivered consultation]. Please process this refund to my original payment method within 10 days."
4. If Hers does not respond or refuses, contact your bank and file a chargeback
   • Provide your bank with the Hers refund request and your cancellation or service complaint as evidence
5. If your bank declines the chargeback or Hers disputes it, file a complaint with the FCCPC and include all correspondence

You are not obliged to accept a "no refund" policy if the service was genuinely defective or failed. Tocancel reminds you that Nigerian consumer law protects you even if Hers' terms say otherwise.

Common mistakes people make when cancelling Hers

Cancelling a subscription can feel stressful, especially when automatic renewal catches you off guard. Many Nigerian users make mistakes that leave their subscription active and charges continuing. Learning from them now protects you.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Hers app from your phone does not cancel your subscription. Your automatic renewal continues, and your payment method is still charged. You must cancel within the app's account settings or on the platform where you subscribed (Google Play, Apple App Store, or Hers directly). Tocancel cannot stress this enough: deleting the app is worthless. You must follow the cancellation steps above.

Mistake 2: cancelling on the wrong platform

If you subscribed through Google Play but try to cancel on the Hers website, your cancellation will not work. Your subscription remains active on Google Play, and charges continue. If you subscribed through the Hers website but cancel on Apple App Store, the same problem occurs. You must cancel on the exact platform where you subscribed. Verify your billing method (Google Play, Apple App Store, or Hers direct) before you cancel.

Mistake 3: not saving your cancellation confirmation

If you do not screenshot or save your cancellation confirmation, you have no proof if Hers charges you again or denies your cancellation. Screenshots take 5 seconds and protect you completely. Save them immediately after cancellation, then email them to yourself as backup. Tocancel advises you to treat this evidence as essential - it is your only protection if you need to escalate to your bank or the FCCPC.

Mistake 4: assuming cancellation is complete when your account still shows active

Some platforms take 24-48 hours to process cancellation in your account settings, even though your subscription stops billing immediately. Do not assume you failed to cancel just because Hers still appears active on day one. Wait 48 hours, then check again. If it still appears active after 48 hours, contact support.

Mistake 5: ignoring charges after cancellation

If you spot a charge after your cancellation date, act immediately. Contact your bank within 30 days to dispute it. The longer you wait, the harder it becomes to reverse. Tocancel recommends you monitor your bank statement closely for the first month after cancellation to catch any errors.

Comparison: Hers vs. alternatives in nigeria

Before you cancel, you might want to compare Hers to other telehealth options available in Nigeria. This helps you decide if you want to switch to a competitor or leave telehealth entirely.

If you find an alternative that suits you better, Tocancel supports your switch. Make sure you cancel Hers using the correct platform before signing up for a new service, so you do not pay for two subscriptions accidentally.

How to stay protected after you cancel

Cancellation is one step. Protecting yourself from future billing surprises is another. Use these practices going forward.

Quarterly subscription audit

Every three months, log into your Google Play, Apple App Store, or payment platform and review your active subscriptions. Delete any you no longer recognise or use. Tocancel recommends this simple habit catches unwanted renewals before they drain your account.

Set calendar reminders for renewals

If you intentionally keep a subscription, mark your renewal date on your calendar with a reminder to assess whether you still need it. This prompts you to cancel before you auto-renew for another period you do not want.

Keep all confirmation emails and receipts

Create a folder in your email for subscription confirmations, cancellation proofs, and billing statements. This archive protects you if you need to file a chargeback or complaint later. Tocancel knows this seems excessive, but it has helped thousands of consumers cancel unauthorised charges and recover refunds.

Your consumer rights checklist for cancelling Hers

Use this checklist to ensure you have taken every necessary step to cancel Hers securely and protect yourself if disputes arise.

Contact information for escalation and support in nigeria

If Hers refuses to cancel your subscription or continues charging you after cancellation, use these official channels to escalate your complaint and protect your rights.

Federal competition and consumer protection commission (FCCPC)

The FCCPC is Nigeria's official consumer protection authority. File a complaint if Hers violates your rights under the Federal Competition and Consumer Protection Act (2019).

Address: 2nd Floor, Danfo Plaza, Plot 421, Tigris Crescent, Maitama, Abuja, FCT 900211, Nigeria

Phone: +234 1 262 1040

Email: [email protected]

Online complaint form: Visit fccpc.gov.ng and submit your case through their consumer portal

Your bank or payment provider

If Hers continues charging you after cancellation, contact your bank immediately and request a chargeback for unauthorised recurring charges. Provide your cancellation confirmation date and post-cancellation charges as evidence. Most Nigerian banks process chargebacks within 10-30 business days.

Apple app store or google play store support

If you subscribed through a payment platform and cannot cancel through the app, contact Apple or Google directly:

Apple Support: reportaproblem.apple.com (requires Apple ID) or visit support.apple.com

Google Play Support: support.google.com/googleplay

Explain that you cancelled your subscription but continue to be charged. Both companies can intervene and force cancellation if Hers is acting in violation of their policies.

Final summary: why you can cancel Hers with confidence

Cancelling a subscription feels complicated only when you do not know your rights or the correct process. You now have both. Nigerian consumer law protects your right to cancel recurring charges without penalty, demand transparency in billing, and escalate disputes if companies refuse to honour your instruction. Hers is subject to these laws, and you have the power to enforce them.

Cancel on the correct platform, save your confirmation, and monitor your bank statement for the first month. If problems arise, escalate to the FCCPC with your evidence. Do not accept delays, refusals, or continued charges after your cancellation date. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds for unauthorised charges, and take control of their recurring payments. You can too. Your cancellation starts now.