Cancel Hers: The Right Way to Stop Payments

How to cancel Hers in the UAE: your step-by-step guide to stopping payments and claiming your consumer rights

What Hers offers and why you might want to cancel

Hers is an online women's health platform that delivers prescription treatments, medication kits, and clinical support through a subscription model. The service covers weight management, hair loss, skin care, and other wellness conditions via app-based consultations and recurring medication shipments.

Whether you've completed your treatment, found a better alternative, or simply want to pause your subscription, canceling Hers doesn't have to be complicated. At Tocancel, we help thousands of consumers navigate subscription cancellations with confidence and clarity, ensuring you understand your rights and can take decisive action.

Types of subscriptions you might have

Your Hers subscription could be active through three different channels: the iOS App Store, Google Play Store, or the Hers website directly. Each channel has its own cancellation process, and deleting the app or closing your account will not automatically stop your payments. This is a critical detail many users miss.

Understanding which platform hosts your subscription is your first step toward cancellation. Tocancel recommends checking your payment method and email receipts to identify where you originally signed up.

Your consumer rights under UAE law

As a consumer in the UAE, you're protected by federal legislation that gives you specific rights when canceling digital services. Understanding these rights is your strongest leverage if Hers resists your cancellation request.

Withdrawal and cooling-off rights

Under UAE law, specifically the Federal Decree-Law No. 19 of 2020 on Regulating Electronic Commerce and the Consumer Protection Law, you generally have the right to withdraw from digital service contracts within 14 days of purchase in many circumstances. This means if you subscribed fewer than 14 days ago, you may have grounds to request a full refund even if Hers claims their standard policy doesn't allow it.

Additionally, if services are not delivered as described, arrive late, or are defective, UAE consumer protection law requires refunds or compensation. These rules override Hers' blanket no-refund policy in certain situations. Your legal position is clear: you have statutory rights that exist independently of the company's own terms.

When to cite consumer law

If Hers refuses your refund request after cancellation, reference the Federal Decree-Law on Electronic Commerce and cite your 14-day withdrawal window or the "not as described" clause. If they still decline, escalate to the UAE Ministry of Economy Consumer Protection Department. Tocancel recommends keeping copies of all cancellation and refund correspondence for your records.

Don't hesitate to mention consumer protection law in your cancellation request. Companies often honor refunds when they understand you know your rights.

How to cancel Hers: methods by platform

Your cancellation pathway depends entirely on where you subscribed. Below, you'll find precise step-by-step instructions for each channel, along with insider warnings that will save you time and frustration.

Cancel via the Hers app on iOS

If you subscribed through the Apple App Store, you must cancel through the App Store itself. Canceling in the Hers app alone will not stop your payments.

1. Open the Hers app on your iPhone or iPad.
   • Go to your Profile (usually a person icon at the bottom right).
   • Tap Settings.
   • Select Manage Premium Subscription or Subscriptions.
   • Tap Cancel Premium Subscription and confirm your choice.
2. Alternatively, cancel directly through the App Store to ensure the cancellation takes effect.
   • Open the App Store app.
   • Tap your account icon in the top-right corner.
   • Select Subscriptions.
   • Find and tap Hers.
   • Tap Cancel Subscription and confirm your choice.
3. Confirm your cancellation email arrives within minutes.
   • Check your inbox and spam folder for a confirmation message.
   • You'll retain access until the end of your current billing period.

Apple processes cancellations immediately, but your access continues until the next billing date. This means you won't lose service mid-cycle.

Cancel via the Hers app on android

If you subscribed through the Google Play Store, you must cancel through Google Play. Canceling only in the Hers app will not stop your recurring payments.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
   • Select Payments and Subscriptions, then Subscriptions.
   • Find and tap Hers.
   • Tap Cancel Subscription.
   • Follow the prompts to confirm cancellation and select your reason.
2. Alternatively, cancel within the Hers app itself.
   • Open the Hers app.
   • Navigate to your Profile or Account settings.
   • Select Manage Subscription or Subscriptions.
   • Tap Cancel and confirm.
3. Look for a cancellation confirmation email.
   • Google Play sends confirmation within hours.
   • Your subscription remains active until the next renewal date.

Google Play offers straightforward cancellation, and your confirmation arrives automatically. Save this email as proof of cancellation.

Cancel via the Hers website

If you signed up directly on the Hers website and pay via credit card or another payment method, you'll cancel through your online account.

1. Log into your Hers account on the website.
   • Go to www.forhers.com and click Log In.
   • Enter your email and password.
2. Navigate to your account settings or subscriptions.
   • Look for Account, Subscriptions, Manage Membership, or Settings.
   • Select Subscriptions or Active Plans.
3. Choose your active subscription and select Cancel.
   • Hers may offer you a discount or pause option first.
   • You are not obliged to accept these offers.
   • Click Cancel Subscription to proceed.
4. Confirm your cancellation.
   • A final confirmation page will appear.
   • You'll receive a cancellation email immediately.
5. Verify your cancellation via email.
   • Check your inbox for a confirmation message from [email protected].
   • Keep this email as your proof of cancellation.

Website cancellations are the most transparent because you control the process directly. Always request a cancellation confirmation email before closing your browser.

Cancel via phone or email

If you prefer personal assistance or encounter technical issues, Hers offers customer service by phone and email.

1. Call Hers customer service.
   • Dial 1-800-368-0038 from any phone.
   • Select the option for subscription or account issues.
   • Request cancellation of your subscription.
   • Ask for a confirmation number and email address confirmation.
2. Email your cancellation request.
   • Send a message to [email protected].
   • Include your full name, email address, and account details.
   • Clearly state: "I request cancellation of my Hers subscription effective immediately."
   • Request written confirmation of your cancellation.
3. Follow up if you don't hear back.
   • Allow 3-5 business days for an email response.
   • If Hers doesn't confirm, follow up with another email.
   • Save all correspondence for your records.

Phone and email cancellation provide a paper trail. Always request a confirmation number or reference code that you can cite if issues arise later.

Common mistakes to avoid when canceling Hers

Many consumers find their cancellation failed because they didn't follow the correct process for their platform. This frustration is entirely avoidable.

Deleting the app doesn't cancel your subscription

Simply deleting the Hers app from your phone will not stop your payments. The subscription remains active on Apple's App Store or Google Play Store unless you cancel it through the app store itself.

Before deleting the app, always cancel your subscription first using the methods outlined above. Tocancel advises checking your app store account immediately if you've previously deleted the app without canceling.

Closing your account isn't the same as canceling your subscription

Even if you close your Hers account or stop using the app, your subscription continues to charge. Account closure and subscription cancellation are separate actions.

You must explicitly cancel your subscription in addition to closing your account. Don't assume one action triggers the other.

Ignoring the retention offers

Hers often displays discount codes, pause options, or "we'll miss you" offers when you attempt cancellation. These are designed to keep you subscribed, not to benefit you.

If you've decided to cancel, these offers are distractions. Stick to your decision and complete the cancellation process without detours.

What happens after you cancel Hers

Understanding the timeline and your access after cancellation prevents confusion and ensures you're prepared for the end of service.

Your access timeline

When you cancel Hers, your subscription ends on the next renewal date, not immediately. This means you retain full access to your account, medications, and features until your current billing period expires.

This structure means you're never left without service mid-treatment. Plan your cancellation accordingly.

Medication shipments after cancellation

If a medication shipment is scheduled before your renewal date, Hers will typically send it. Once you've canceled, no new shipments will be initiated after your current subscription expires.

If you cancel just before a scheduled shipment and don't want the medications, contact Hers support immediately to halt the delivery.

Refunds and billing after cancellation

Your refund eligibility depends on when you cancel and your subscription platform. Tocancel explains the key scenarios.

Refund eligibility under UAE law

You're entitled to a refund if any of these conditions apply:

• You cancel within 14 days of your purchase and have not substantially used the service.
• Hers failed to deliver medications or services as described.
• The service contained defects or errors.
• Hers charged you after you canceled.

Your legal position under UAE consumer protection law is strong. If Hers disputes a legitimate refund claim, escalate to the UAE Ministry of Economy.

How to request a refund

If you believe you qualify for a refund, contact Hers in writing within 30 days of the charge you're disputing.

1. Email [email protected] with the subject line "Refund Request - [Your Account Email]".
   • Include your full name, account email, and order or subscription number.
   • Cite the reason: e.g., "I canceled within 14 days of purchase and request a full refund."
   • Attach screenshots of your cancellation confirmation or billing statements.
   • State the amount and date of the charge you're disputing.
2. Allow 5-10 business days for a response.
   • If Hers approves your refund, they'll process it to your original payment method within 14 days.
   • Check your bank or card statements for the credit.
3. If Hers denies your refund, escalate to your payment provider.
   • Contact your credit card company or bank and dispute the charge.
   • Provide all correspondence with Hers as evidence.
   • Your bank has authority to reverse charges if Hers' policy violates consumer law.

Don't accept a "no refund" response automatically. UAE law overrides company policies in consumer disputes.

Billing issues after cancellation

If Hers charges you after your cancellation date, this is a billing error and you must act immediately.

1. Verify the charge on your bank or card statement.
   • Note the date, amount, and transaction description.
2. Contact Hers support with your cancellation confirmation.
   • Email [email protected] with the subject line "Unauthorized Charge After Cancellation - [Your Account Email]".
   • Attach your cancellation confirmation email.
   • Request an immediate refund.
3. Dispute the charge through your bank if Hers doesn't respond within 5 business days.
   • Contact your credit card company or bank and report the unauthorized charge.
   • Provide the cancellation confirmation and Hers' support response (or lack thereof).

Banks take post-cancellation charges seriously and will typically reverse them. Tocancel recommends documenting every step for your protection.

Hers subscription pricing and plan details

Understanding what you're paying for helps you decide whether cancellation is the right choice for your circumstances.

Hers charges vary significantly based on your treatment. If cost is your reason for cancellation, confirm whether a pause option or lower-tier plan might suit your budget.

When you should cancel Hers

Not every situation calls for cancellation. Consider these scenarios to determine if cancellation is right for you.

Reasons to cancel

• Your treatment is complete and your healthcare provider has advised you to stop.
• Side effects or adverse reactions to prescribed medications.
• Cost has become unaffordable or a financial hardship.
• You've found a cheaper alternative or your primary care doctor can prescribe the same medication.
• You're not using the service or missing appointments.
• Hers has not delivered medications or services as promised.
• You prefer in-person consultations with a local healthcare provider.

Reasons to pause instead of cancel

• You need a temporary break but plan to resume treatment soon.
• You're experiencing financial difficulties and want flexibility later.
• You're traveling and can't receive shipments for a few weeks.
• You want to consult your primary care doctor before making a permanent decision.

Many Hers users aren't aware that pause options exist. Ask Hers support if pausing is available for your subscription.

Cancellation checklist

Use this checklist to ensure you complete cancellation correctly and protect yourself from future charges.

1. Identify where you subscribed: iOS App Store, Google Play Store, or Hers website.
2. Log into your account on the correct platform.
3. Navigate to Subscriptions or Manage Membership.
4. Select your active Hers subscription.
5. Click Cancel Subscription and confirm.
6. Take a screenshot of the cancellation confirmation page.
7. Wait for a cancellation confirmation email (check spam folder).
8. Save the confirmation email in a folder labeled "Hers Cancellation."
9. Verify no charges appear on your next billing date.
10. If an unauthorized charge occurs, dispute it with your bank immediately.

This checklist takes 10 minutes to complete and protects you for months afterward. Tocancel strongly recommends following every step.

Escalation: what to do if Hers refuses to cancel

Some customers encounter resistance when attempting cancellation. You have legal remedies.

If Hers claims you can't cancel

Hers subscription terms allow you to cancel at any time. If customer service tells you otherwise, this is incorrect.

Respond with a written email to [email protected] stating: "I request immediate cancellation of my subscription under UAE consumer protection law. I expect confirmation within 3 business days."

If Hers continues charging after you cancel

Document every unauthorized charge. Contact your bank or credit card company and dispute each charge as "subscription canceled but merchant continued billing."

You're protected under UAE law from unauthorized repeated charges. Your bank will reverse them and may permanently block Hers from further transactions on your account.

Escalation to UAE authorities

If Hers fails to respond to cancellation or refund requests within 10 business days, file a complaint with the UAE Ministry of Economy Consumer Protection Department. Provide:

• Your account details and subscription dates.
• All correspondence with Hers (emails, cancellation confirmations, refusal messages).
• Billing statements showing the disputed charges.
• A clear summary of your complaint and the resolution you're seeking.

The Ministry of Economy has authority to compel Hers to comply with UAE consumer protection law and award you compensation if warranted.

Key takeaways on canceling Hers

Canceling Hers is straightforward if you use the correct platform-specific method. Whether you subscribed via iOS, Android, or the website, Tocancel has provided step-by-step instructions that eliminate confusion.

Your legal position is clear: UAE consumer protection law grants you the right to cancel at any time, withdraw within 14 days if you've barely used the service, and request refunds for services not delivered as described. These rights exist independently of Hers' own terms.

If Hers resists cancellation or continues to charge you, escalate to your payment provider or the UAE Ministry of Economy. You are not obliged to tolerate unauthorized charges or refusal to cancel.

Tocancel has helped thousands of consumers cancel subscriptions confidently and reclaim control over their spending. Follow the platform-specific cancellation steps above, save your confirmation, and verify no charges appear on your next billing date. If issues arise, Tocancel and the resources outlined in this guide will empower you to resolve them quickly.

Take action today: identify your platform, follow the step-by-step cancellation process, and save your confirmation email. Your cancellation is your right.

Contact details and additional support

If you need to contact Hers directly, use these verified channels:

• Phone: 1-800-368-0038 (Monday-Friday, 8:00 AM-8:00 PM EST)
• Email: [email protected]
• Website: www.forhers.com
• Mailing address: For billing inquiries, contact Hers support via email or phone for the current business address.

For UAE consumer protection inquiries, contact:

• UAE Ministry of Economy Consumer Protection Department: Phone 600 5000 or visit www.moec.gov.ae
• Emirates Consumer Protection Society: An independent advocacy organization that assists consumers with service disputes.

Tocancel remains your trusted resource for cancellation guidance. Visit Tocancel.com for additional guides on canceling other services, comparison tools, and consumer rights information tailored to the UAE market. You're never alone in navigating subscription cancellations-Tocancel supports you every step of the way.