Cancel Hers: The Right Way to Protect Your Wallet

How to cancel Hers and stop unexpected charges to your card

Understanding Hers and how the subscription charges work

Hers is a U.S.-based telehealth platform that delivers women's health solutions directly to you, including skincare treatments, prescription medications, sexual wellness products, and mental health consultations. When you sign up, you enroll in an automatic renewal cycle, not a one-time purchase. This means your card will be charged repeatedly unless you actively cancel your subscription before the next billing date.

The key issue is that many subscribers don't realise they've entered a recurring billing agreement. You might think you've made a single purchase, then discover a second charge on your statement weeks later. Understanding how Hers billing works is your first step toward taking control.

How the automatic renewal system operates

Hers renews your subscription automatically every billing period - whether that's weekly, monthly, or every six months, depending on your plan. According to the service's terms and conditions, you must submit your cancellation request at least two days before your next scheduled charge date to prevent the renewal. There is no minimum contract period, but your plan continues indefinitely until you cancel it yourself.

This automatic renewal model is legal in the Philippines under the Consumer Act of the Philippines (Republic Act No. 7394), which governs subscription services and requires companies to make cancellation as easy as sign-up. However, many providers make cancellation deliberately difficult, and that's where your rights come in.

What you are paying for with your Hers subscription

Your Hers charges cover more than just products. You are paying for ongoing access to licensed healthcare consultations, personalised wellness treatment plans, prescription fulfillment and delivery, and recurring shipments on your chosen schedule. Different plan tiers include different benefits, and your cost depends on which treatment category you select - skincare, sexual wellness, mental health, or combination bundles. The important point is that you cannot stop the charges by simply not using the service; you must formally cancel your subscription.

Cancellation complaints show that most issues stem from unexpected renewals, surprise double charges, and delayed refund processing. If you signed up during a promotional period, that promotion's terms may affect your cancellation eligibility and refund timeline.

Hers subscription pricing in philippine pesos

Hers displays all prices in U.S. dollars on its website, not in Philippine pesos. Using the standard conversion rate of 1 USD = 55 PHP, here is what typical Hers subscription tiers cost in your local currency:

Exchange rates fluctuate daily, so your actual peso amount may vary slightly depending on your bank's conversion rate on the day you are charged. Always check your credit card statement to see the exact amount deducted.

Should you cancel your Hers subscription

You should cancel Hers if you no longer use the service, cannot afford the ongoing charges, are unhappy with the quality or results, have found an alternative provider, or simply changed your mind about the subscription model. There is no shame in cancelling - this is your right as a consumer.

Reasons to cancel immediately

Cancel Hers right now if you notice unauthorised charges on your card, if you never authorised the subscription in the first place, or if you are experiencing financial hardship. You should also cancel if the service has failed to deliver products, if your prescriptions have been filled incorrectly, or if customer support has refused to help you resolve a problem. In any of these cases, you may also be eligible for a refund or chargeback through your bank.

Reasons you might want to keep your subscription

Keep your Hers subscription if you actively use the treatments, are satisfied with the results, and can comfortably afford the ongoing cost. If you rely on the convenience of having prescriptions delivered automatically and you trust the company's care quality, the subscription model may work well for you. Before cancelling, consider whether a pause or plan downgrade might suit your needs better than full cancellation.

Your consumer rights under philippine law

Your legal position is strong: the Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel any subscription service without penalty, as long as you follow the company's stated cancellation process. The law requires that cancellation be made "as easy as" the original sign-up, which means Hers must provide a clear, straightforward way for you to opt out.

What the law requires of Hers

Under the Consumer Act of the Philippines, Hers must clearly disclose all subscription terms before you sign up, including the cost, billing frequency, and cancellation method. The company cannot hide cancellation behind multiple steps, paywalls, or customer service delays. If Hers makes cancellation intentionally difficult - for example, by requiring you to call a phone number that never answers, or by deleting cancellation emails - the company is breaking Philippine consumer protection law.

What you can do if Hers refuses to cancel

If Hers ignores your cancellation request or continues to charge you after you have cancelled, you have the right to file a complaint with the Department of Trade and Industry (DTI), which enforces the Consumer Act. You can also dispute the charges with your credit card issuer and request a chargeback. If Hers is operating illegally in the Philippines or falsely advertising its services, the DTI can investigate and impose penalties on the company.

Document every cancellation attempt - screenshots of emails, chat logs, dates, and times. This evidence will support your case if you need to escalate to the DTI or your bank.

How to cancel your Hers subscription step by step

Follow these steps in order to cancel your Hers account and prevent future charges:

1. Log in to your Hers account using your email and password
   • Visit the Hers website and enter your login credentials
   • If you have forgotten your password, use the "Forgot password" link to reset it
   • If you cannot access your account, contact Hers customer support immediately
2. Navigate to your account settings or subscription management page
   • Look for a menu option labelled "Account", "Settings", "Profile", or "My Subscriptions"
   • Some accounts show subscription details on a dashboard immediately after login
   • If you cannot find the subscription settings, scroll down to the footer and look for a "Manage Subscription" link
3. Find your active subscription and select the cancel or pause option
   • You may see multiple subscriptions if you have signed up for different treatments
   • Select each subscription you wish to cancel, one at a time
   • Some users report that a "Pause" option appears before "Cancel" - you can use Pause temporarily if you want to keep the account active
4. Review any retention offers or discounts Hers displays
   • Hers may offer a discount to keep you subscribed - this is optional
   • Do not accept a discount unless you genuinely want to continue the service
   • Click "Cancel anyway" or "Confirm cancellation" to proceed
5. Confirm the cancellation and save your confirmation details
   • You should see a message stating your subscription is cancelled effective immediately or on a specific date
   • Screenshot or print this confirmation page
   • Note the date the cancellation becomes effective - Hers may still charge you if the effective date is after your next billing date
6. Check your email for a cancellation confirmation message
   • Hers should send you an email confirming your cancellation
   • If you do not receive an email within 24 hours, contact customer support to verify the cancellation was processed
   • Save this email as proof of your cancellation request

If you cannot cancel online, contact Hers customer support directly and request cancellation in writing. You can reach out via email, live chat, or phone, depending on the contact methods Hers offers. Always request a written confirmation of your cancellation, even if you cancel by phone.

What happens after you cancel Hers

After you submit your cancellation request, Hers will stop all future charges on your account. However, the timing depends on when you cancel relative to your next billing date. If you cancel fewer than two days before your next billing cycle, Hers may still charge you one final time.

Your access after cancellation

Once your subscription is cancelled, you will lose access to your Hers account, your treatment plans, and any ongoing prescriptions or refills. If you have any medications or treatments still in progress, contact Hers customer support before you cancel to discuss what happens to your current orders and prescriptions. You may need to arrange alternative care with another provider before your Hers subscription ends.

Check your next billing statement

Monitor your credit card or bank statement for the next 30 days after you cancel. You should not see any new Hers charges. If a charge appears after your cancellation date, contact your bank immediately and file a dispute. This is not a refund request - it is a dispute of an unauthorised charge, which banks treat with urgency.

Refunds and chargebacks after cancellation

Hers does not automatically issue refunds when you cancel. However, you have the right to request a refund depending on when you cancel and what you have received:

When Hers must refund you

If you cancel within 14 days of your most recent charge and have not received or used the products, you can request a refund. The Consumer Act of the Philippines gives you a 14-day cooling-off period to change your mind about any purchase, including subscriptions. To invoke this right, contact Hers customer support and explain that you are requesting a refund under your consumer protection rights.

If Hers charged you after you submitted a cancellation request, or if you were charged due to Hers' error, you are also entitled to a refund. Hers should reverse these charges within 5 to 10 business days.

Using a chargeback if Hers refuses to refund

If Hers refuses to refund you or ignores your refund request for more than 14 days, contact your credit card issuer or bank and request a chargeback. A chargeback is a formal dispute of a charge, and banks investigate these disputes seriously. Provide your bank with proof of your cancellation request, evidence of any unauthorised charges, and documentation of any refund requests you made to Hers. Your bank will typically refund you within 30 to 60 days while they investigate.

Do not ignore an unfair charge - use Tocancel and other consumer resources to understand your options, then escalate to your bank.

Common mistakes when cancelling Hers

Many people cancel Hers confidently, only to discover weeks later that charges continued. You can avoid this by learning from common mistakes.

Mistake 1: cancelling too close to your billing date

Hers requires you to cancel at least two days before your next billing date. If you cancel one day before you are charged, Hers may still process the charge because the system has already queued it. Check your billing date before you cancel, and make sure you have a buffer of at least three days.

Mistake 2: assuming you have cancelled when you have only paused

Some users click "Pause" instead of "Cancel" by mistake. A paused subscription will resume automatically after a set period, and you will be charged again. Always select "Cancel" or "Permanent cancellation", not "Pause", unless you genuinely want to reactivate the subscription later.

Mistake 3: not saving your cancellation confirmation

If you do not screenshot or print your cancellation confirmation, you have no proof that you cancelled. When Hers denies receiving your cancellation request - which happens more often than it should - you will be unable to dispute the charge. Always save your confirmation page and the cancellation email you receive.

Mistake 4: cancelling through a third-party app or reseller

If you signed up for Hers through a fitness app, wellness platform, or subscription bundler, you must cancel through the same channel you used to sign up. Contacting Hers directly might not work if your subscription is managed by a third party. Check your original sign-up email to see where you enrolled, then cancel there.

Mistake 5: ignoring unexpected charges and hoping they go away

If you see a charge after you believe you have cancelled, do not wait. Contact Hers immediately, and if the company does not refund you within 7 days, file a dispute with your bank. The longer you wait, the harder it becomes to prove the charge was unauthorised.

Cancellation checklist before you submit

Use this checklist to ensure you have done everything correctly:

Only once you have ticked every box can you be confident that your Hers subscription has been cancelled successfully.

Customer reviews and cancellation experiences

Hers maintains a 4.5 out of 5 star rating based on customer reviews, but cancellation feedback is mixed. Many users praise the quality of the treatments and the convenience of home delivery. However, a significant portion of negative reviews mention unexpected charges after cancellation, difficulty reaching customer support, and refund delays.

Positive reviews often come from users who cancelled successfully on the first attempt and did not experience billing issues. Negative reviews typically describe situations where users forgot about the subscription, missed the cancellation deadline, or did not receive clear cancellation confirmation. Learning from these experiences, the most important factor in your cancellation success is timing and documentation.

Should you cancel or keep your Hers subscription

This comparison table can help you decide whether to cancel or keep your subscription:

If three or more rows show reasons to cancel, you should proceed with cancellation.

Contact information and next steps

If your cancellation attempt fails or you need to escalate your complaint, use these contact channels:

Hers customer support

Contact Hers directly through your account dashboard. Look for "Help", "Support", or "Contact us" in the main menu. You can typically reach Hers via live chat, email, or phone, depending on which contact methods are available. Request cancellation confirmation in writing, and always include your account email address and the date you requested cancellation.

Dispute with your bank or credit card issuer

If Hers continues to charge you after cancellation, contact your bank or credit card issuer and file a dispute for unauthorised charges. Provide your bank with screenshots of your cancellation request and the confirmation email from Hers. Your bank will investigate and typically refund you within 30 to 60 days.

File a complaint with the department of trade and industry (DTI)

If Hers refuses to honour your cancellation or refund request, you can file a formal complaint with the DTI's Consumer Protection Group. The DTI can investigate whether Hers is operating legally in the Philippines and can impose penalties if the company is breaking consumer protection law. Visit the DTI website or contact your local DTI office to file a complaint.

Seek support from consumer advocacy organisations

Tocancel has helped thousands of consumers cancel unwanted subscriptions and navigate disputes with subscription companies. If you are struggling with your Hers cancellation, Tocancel provides guidance, templates, and escalation advice to help you protect your rights. Visit tocancel.com to learn more about your options and to access cancellation resources specific to your situation.

Final thoughts on cancelling Hers safely

Cancelling your Hers subscription is your right as a consumer under Philippine law, and you should never feel obligated to keep paying for a service you no longer use. By following the step-by-step process outlined in this guide, documenting your cancellation request, and monitoring your bank statement, you can protect yourself from unexpected charges.

The most common cancellation failures happen because users do not cancel with enough lead time before their billing date, do not save proof of cancellation, or mistake a pause for a full cancellation. Avoid these traps, and your cancellation will succeed.

If Hers ignores your cancellation or continues to charge you, remember that you have legal protections. The Consumer Act of the Philippines is on your side, and the DTI can enforce your rights if the company refuses to comply. Tocancel has helped thousands of consumers cancel subscriptions and recover unauthorised charges - if you need additional support, you can use Tocancel as a resource to understand your next steps and build a strong case against illegal billing practices.

Cancel with confidence, stay vigilant, and protect your money.