Cancel Monkey: The Right Way

How to cancel Monkey and stop unwanted video-chat charges

Why you might want to cancel Monkey

Monkey is a social video-chat application that connects you with random strangers for one-to-one or group conversations. The app operates on a freemium model, meaning basic features are free, but premium memberships unlock ad removal, profile visibility boosts, and exclusive features. Many users sign up for the spontaneous connection experience, but find themselves wanting to cancel when the novelty fades, features underperform, or recurring charges keep appearing on their bank statements.

The real challenge with canceling Monkey is that billing flows through your device's app store-Apple App Store or Google Play Store-so your bank statement may show a generic app store charge rather than the name "Monkey." This disguises what you are actually paying for, and you end up funding a service you no longer want. Tocancel exists to help you navigate exactly this confusion and take back control of your subscription.

Common reasons users cancel Monkey

You might cancel Monkey for several legitimate reasons. First, premium features often fail to deliver the promised value, or the novelty simply wears off. Second, unexpected recurring charges are among the most common complaints we hear-you thought you canceled, but charges kept coming. Third, the billing descriptor on your statement does not match the app name, which means you may not even recognize what you are being charged for. Fourth, some users feel uncomfortable with how the platform handles or sells their personal data. Finally, you may simply decide the social experience is not worth the cost. All of these are valid grounds to cancel, and your consumer rights fully support your decision.

Monkey subscription tiers and pricing

Monkey offers multiple subscription plans with varying costs depending on your region and app store. The table below shows typical pricing you may encounter in the United States.

The prices displayed in your device's app store billing settings are the authoritative figures for your specific account. If you spot a difference between your app store bill and any other source, trust the app store-that is what you will actually be charged.

Your consumer rights when canceling Monkey

Before you cancel, understand the federal protections that safeguard your subscription rights.

The federal trade commission's negative option rule

The Federal Trade Commission (FTC) enforces the Negative Option Rule, which governs all recurring subscription and billing arrangements in the United States. Under this rule, companies like Monkey must obtain your express, informed consent before charging you. This means they cannot hide fees in fine print or sneak charges through without your clear permission. Monkey must also clearly disclose all material terms-the price, billing frequency, cancellation method, and refund policy-before you buy. Your legal position is straightforward: Monkey must honor your cancellation request within 45 days, and any charges after your valid cancellation request are illegal.

If Monkey continues charging you after you have submitted a proper cancellation request, you have the right to file a complaint with the FTC and dispute the charges with your payment method provider. This applies whether you pay by credit card, debit card, or through your app store account (which links to your payment method). Tocancel helps thousands of consumers understand and enforce these federal protections when companies ignore them.

Your right to cancel easily

The FTC Negative Option Rule requires that the process for canceling be as simple as the process for signing up. You should never need to jump through hoops, call a special number, or navigate a confusing website. If Monkey makes cancellation intentionally difficult, they are likely violating federal law. Your legal position is that you have the right to cancel through the same channel you used to subscribe-typically your app store settings or your account dashboard.

How to cancel Monkey on iOS (Apple app store)

If you subscribed to Monkey through the Apple App Store, follow these steps to cancel your subscription directly from your iPhone, iPad, or Mac.

1. Open the Apple App Store app on your iOS device or go to Settings and tap your name at the top
   • If using Settings, tap "Subscriptions" and skip to step 3
   • If using the App Store app, tap the profile icon in the bottom-right corner
2. Tap "Subscriptions" (appears below your Apple ID profile)
   • You will see all active and expired subscriptions listed here
3. Find "Monkey" in the list and tap on it
   • If you do not see Monkey by name, look for the app store charge descriptor on your billing statement and match it to the entry here
4. Tap "Cancel Subscription" or "Edit Subscription"
   • You may see options to downgrade first; scroll to "Cancel" if you want to exit entirely
5. Confirm the cancellation by tapping "Confirm" or "Yes, Cancel"
   • Apple will ask you why you are canceling; provide honest feedback to help the company improve
6. Save your confirmation screen as proof
   • Screenshot the cancellation confirmation; this becomes your evidence if Apple later disputes the cancellation

Your subscription will remain active until the current billing period ends, but you will not be charged when it renews. Record the exact cancellation date so you can verify your bank statement stops charging you within 30 days.

How to cancel Monkey on android (Google play store)

If you subscribed through Google Play, use these steps to cancel your Monkey subscription directly from your Android device.

1. Open the Google Play Store app
   • On some devices, this is called "Play Store"
2. Tap your profile icon in the top-right corner
   • This is usually a circular image or initial
3. Select "Manage subscriptions" from the menu
   • You will see all subscriptions linked to your Google account
4. Tap "Monkey" or the charge descriptor that matches your billing statement
   • If unsure which entry is Monkey, cross-reference against your bank or credit card statement
5. Tap "Cancel subscription"
   • Google will display your billing date and remaining balance
6. Select a cancellation reason and tap "Cancel subscription" to confirm
   • Your feedback helps Google and Monkey identify service problems
7. Take a screenshot of the cancellation confirmation
   • This proof protects you if you are charged again after cancellation

Your subscription expires at the end of the current billing cycle. After that date, you will not be charged again. Monitor your bank or credit card statement for the next 30 to 45 days to confirm the charges have stopped.

Requesting a refund for Monkey charges

Canceling stops future charges, but you may also be entitled to a refund for charges you believe are illegitimate.

Refunds through your app store

Both Apple and Google allow refunds for subscription charges within a specific window. Contact your app store directly to request a refund for charges you do not believe you authorized or for services you never received.

• Apple: Visit reportaproblem.apple.com or go to Settings, tap your name, select "Media and Purchases," and look for "Report a Problem." Apple typically offers refunds for charges within the last 90 days if you request them promptly. Tocancel recommends submitting your refund request as soon as you notice an unauthorized charge.
• Google: Open Google Play, tap your profile icon, tap "Manage your Google Play account," select the "Purchases" tab, find the Monkey charge, and tap it to request a refund. Google generally allows refunds within 48 hours of purchase for full refunds, though exceptions exist for legitimate disputes.

Refunds through your bank or credit card

If the app store denies your refund, you have a backup option. Contact your bank or credit card issuer and dispute the Monkey charges as unauthorized. Provide the following information:

• Your app store transaction or order number (visible in your account history)
• Proof that you canceled the subscription (your screenshot or confirmation email)
• Copies of the disputed charges from your bank or credit card statement
• A written explanation of why you believe the charges are unauthorized or misleading

Your bank or card issuer has a legal obligation to investigate the dispute and typically issues a provisional credit while the investigation proceeds. This is called a chargeback, and it is one of your strongest consumer protection tools. Tocancel advises documenting every step of this process because the burden falls on Monkey to prove the charge was authorized, not on you to prove it was not.

After you cancel Monkey: what to expect next

Canceling does not happen instantly, and there are several steps you should take to protect yourself and confirm the cancellation stuck.

Verify your cancellation immediately

Within 24 hours of canceling, return to your app store subscription settings and confirm that Monkey no longer appears as an active subscription. If it still shows as active, repeat the cancellation steps. Some subscribers find that a glitch prevented the first cancellation from processing, and attempting again resolves the issue. If you see it is still active after three attempts, contact your app store support team.

Monitor your billing statement

Check your bank or credit card statement 30 days after your subscription's next scheduled billing date. You should see no Monkey charge (or the associated app store descriptor charge). If a charge appears, screenshot it immediately and prepare your dispute documentation. The FTC Negative Option Rule requires companies to stop charging within 45 days of your cancellation request, so if you are charged after that window, you have clear legal grounds to dispute it.

Delete the app if you no longer want it

Canceling your subscription does not delete the Monkey app from your device. You can delete it manually from your home screen or app library. Deleting the app reduces the temptation to re-subscribe on impulse. More importantly, it removes a point of contact where Monkey could send you re-engagement notifications offering discounted plans-a common tactic to lure canceled users back in.

Common mistakes when canceling Monkey

Many consumers unwittingly take steps that fail to cancel their subscription or leave them vulnerable to continued charges. Here are the pitfalls to avoid.

Assuming the app auto-cancels when you uninstall it

This is the single most costly mistake. Uninstalling Monkey from your phone does nothing to cancel your subscription. The subscription is tied to your app store account, not your device. You can delete the app and still be charged for the subscription you never canceled. Always cancel through your app store settings first, then delete the app if you wish. Tocancel emphasizes this distinction because thousands of consumers discover unexpected charges months after they deleted an app, thinking that action alone would stop the billing.

Missing the billing date

If you cancel one day after your subscription renews, you have already paid for a full billing cycle. Example: if your subscription renews on the 15th of each month and you cancel on the 16th, you have already paid for the next full month or year. Review your subscription's renewal date and cancel just before it hits, not after. Most app stores will show you the next billing date prominently in the subscription details.

Forgetting to keep cancellation proof

Do not rely on memory. Screenshot your cancellation confirmation screen immediately. Save it to your photos, email it to yourself, or upload it to cloud storage. If Monkey charges you again and you dispute it with your bank, this screenshot is your evidence that you took action. Without it, the burden of proof becomes harder to carry, and your dispute may take longer to resolve.

Only canceling through the app

Some consumers open the Monkey app itself and look for a "cancel subscription" option within the app. This rarely works. Monkey has no incentive to make in-app cancellation easy, and many free apps hide this feature or disable it deliberately. Always cancel through your app store account settings, not within the app. This ensures the cancellation goes through the official channel and leaves a clear audit trail.

Tocancel's final checklist before and after cancellation

Use this checklist to confirm you have taken every necessary step to cancel Monkey safely and protect yourself from surprise charges.

Completing every item in this checklist significantly reduces your risk of surprise charges and strengthens your position if you need to file a dispute or complaint with the FTC.

When Monkey will not cancel: escalation steps

If you have followed the cancellation steps correctly and Monkey continues charging you after your cancellation request, you have legal recourse.

Step 1: contact your app store support

Email the app store support team with your cancellation screenshot and the disputed charge. Provide a clear, factual summary: "I canceled my Monkey subscription on [date]. Here is my cancellation confirmation. I was still charged on [date]. Please refund this charge and investigate why my cancellation did not process." Most app stores respond within 5 to 10 business days and often issue refunds if you can prove cancellation.

Step 2: dispute the charge with your bank

If the app store refuses to help, contact your bank or credit card issuer's dispute department. Provide your cancellation proof, the disputed charges, and a written explanation. The burden is on Monkey to prove the charge was authorized after your cancellation request. In most cases, your bank will issue a provisional credit within 30 days and investigate the claim over the next 60 days.

Step 3: file a complaint with the FTC

If Monkey continues to charge you despite app store and bank disputes, file a formal complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates companies that violate the Negative Option Rule and can force refunds and penalties. Tocancel has guided consumers through this process, and the FTC takes these complaints seriously-especially when multiple consumers report the same company for the same violation.

Contact information for monkey's registered office

If you need to send formal written notice of cancellation, use the registered office address below. Monkey is based in the United Kingdom, and their primary business address is:

Monkey Ltd.
EC4A 3EB
London, United Kingdom

Send all cancellation correspondence via tracked mail and keep proof of postage. This creates a paper trail that demonstrates you took formal action to cancel. However, for most US users, canceling through your app store remains the fastest and most effective method.

Take control of your subscriptions now

You have the legal right to cancel Monkey whenever you choose, and the federal consumer protections discussed in this guide are on your side. Do not let confusing app store interfaces or misleading billing descriptors keep you paying for a service you no longer want. Follow the step-by-step cancellation instructions for your device, keep your confirmation proof, and monitor your statement to confirm charges have stopped. If Monkey refuses to honor your cancellation or continues charging you illegally, escalate to your app store, your bank, and the Federal Trade Commission-all of which have the power to force refunds and hold Monkey accountable. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by taking exactly these actions. You can too. Start today by canceling through your app store settings, and reclaim your money and your peace of mind.