Cancel Monkey: Step-by-Step Guide

How to cancel Monkey and stop unwanted subscription charges

Why you might want to cancel Monkey

Monkey is a social video-chat app that connects you with random strangers for brief video conversations, usually lasting ten to fifteen seconds per match. The platform operates on a freemium model: basic features remain free, but premium subscriptions unlock unlimited matching, ad removal, and profile customisation.

You enter a binding contractual relationship the moment you purchase a premium plan, which means understanding your cancellation rights is essential. Whether you're cancelling because you no longer use the app, prefer other platforms, or want to stop recurring charges, you have clear legal protections under UK consumer law.

Many users find that subscription costs mount faster than expected. Annual plans cost £89.99, and weekly subscriptions at £4.99 per week add up quickly if you forget to cancel. At Tocancel, we help thousands of consumers take back control of their subscriptions and recover unwanted charges.

Common reasons users cancel Monkey

Safety concerns are a legitimate trigger. Random video matching carries unpredictability, and younger users sometimes feel uncomfortable with the nature of connections. If you're cancelling for safety reasons, document this clearly as it strengthens any future refund claim you make.

Quality of connections and inconsistent matches frustrate many users. Others prioritise privacy and prefer not to engage with random strangers online. Rising subscription costs also motivate cancellations: the annual commitment at £89.99 represents significant spending that many users no longer justify once they stop using the app regularly.

Recurring charges catching you off guard is the most common trigger for urgent cancellations. Automatic renewal means your card gets charged unless you actively cancel before the renewal date. Tocancel has helped thousands of consumers identify and stop these unexpected charges.

When you should cancel Monkey

Cancel immediately if you no longer use the app or if you're seeing charges you don't recognise. Do not wait until your next renewal date hoping the problem will resolve itself. The sooner you cancel, the sooner you stop the automated charges.

You should also cancel if the company fails to deliver what it promised, charges you without clear consent, or makes cancellation deliberately difficult. These breaches of consumer rights trigger refund entitlements beyond the standard 14-day window.

Your consumer rights as a Monkey subscriber in the UK

Your cancellation rights are protected by two key pieces of legislation: the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws give you substantial protections when you cancel digital services.

The 14-day cooling-off period

You have the right to cancel a digital service subscription within 14 days of purchase without giving a reason, provided you have not yet begun consuming the service substantially. This is your cooling-off period, and it applies at the moment you complete your purchase.

However, once you start using premium features heavily, this right expires. After the 14-day window closes, you can still cancel at any time, but you forfeit any refund unless Monkey breaches its terms of service or fails to deliver what it promised. This means if you've actively used premium features for more than 14 days, you typically cannot reclaim past subscription costs simply by changing your mind.

Your legal position: you can cancel within 14 days with no questions asked, but only if you haven't substantially used the service yet. After that, cancellation remains possible, but refunds depend on whether the company has broken its contract with you.

Your ongoing cancellation rights after 14 days

Even after the 14-day window closes, UK consumer law still protects you. The company must clearly communicate how to cancel before you pay. If Monkey makes cancellation deliberately difficult, hides the cancellation process, or fails to honour your cancellation requests, this violates consumer protection standards.

You also retain the right to cancel if the company breaches its terms or fails to provide the service as described. For example, if Monkey's app crashes and remains unavailable for days, or if the service becomes completely unusable, you have grounds to claim a refund for the unusable period.

Document all cancellation attempts, dates, and responses. If the company ignores your cancellation request, you can escalate your complaint to Trading Standards or Citizens Advice Consumer Service, who have legal powers to enforce your rights. Tocancel recommends keeping screenshots and copies of every email or message you send.

Monkey subscription pricing and renewal cycles

Understanding what you're paying and when is essential to avoid surprise charges.

The longer your subscription term, the lower your weekly cost, but the larger the upfront charge. Weekly subscriptions cost the most per week at £4.99, whilst annual plans spread the cost to just £1.73 per week. This pricing structure can trap you: the annual plan seems like better value, but it locks in a large charge and renewal every year unless you cancel.

Mark your renewal date in your calendar or phone immediately after purchase. Most users who struggle with unwanted charges simply forgot when their subscription renews. Tocancel strongly recommends setting a reminder two weeks before your renewal date so you have time to cancel if needed.

How to cancel Monkey subscription

Cancellation methods depend on how you purchased the subscription. You may have bought directly from Monkey's app, or through a third-party platform such as the Apple App Store or Google Play Store. Each route requires a different cancellation process.

Cancel through the Monkey app directly

This is the fastest method if your payment method is linked directly to Monkey's own account.

1. Open the Monkey app on your phone
   • Log in with your account credentials if you're not already logged in
2. Navigate to your account settings
   • Look for a profile icon, menu icon, or "Settings" option, usually at the bottom or top right of the app
3. Find the subscription or billing section
   • This might be labelled "Premium", "Subscription", "Billing", or "Payment"
4. Select "Cancel subscription" or "Manage subscription"
   • The app will display your renewal date and subscription tier
5. Confirm the cancellation
   • You may see a final offer to reduce your plan or pause the subscription; skip these if you want to cancel completely
6. Check your email for a cancellation confirmation
   • Monkey should send a confirmation email within hours; if you don't receive one, contact support to verify cancellation

Save the confirmation email and screenshot your account settings showing the cancellation. This evidence protects you if Monkey claims you never cancelled.

Cancel through apple app store (iPhone and iPad users)

If you subscribed through Apple, you must cancel through Apple's subscription settings, not through the Monkey app itself.

1. Open the Settings app on your iPhone or iPad
   • Do not open the Monkey app
2. Tap your name at the top of the Settings screen
   • This opens your Apple ID profile
3. Select "Subscription" or "Media and Purchases"
   • Depending on your iOS version, this may be labelled "Subscriptions"
4. Tap "Manage Subscriptions"
   • You'll see a list of all your active app subscriptions
5. Find Monkey in the list and tap it
   • The subscription details page will open
6. Tap "Cancel Subscription"
   • Apple will ask you to confirm and may suggest a plan downgrade; select "Confirm Cancellation"
7. Check your email for Apple's cancellation receipt
   • Apple sends an immediate confirmation; save this

Your access to Monkey's premium features will end on your next renewal date. You can continue using the free version until that date arrives.

Cancel through google play store (Android users)

Android subscriptions must be cancelled through Google Play, not through the Monkey app.

1. Open Google Play on your Android phone
   • Open the Google Play Store app
2. Tap your profile icon at the top right
   • A menu will appear
3. Select "Subscriptions"
   • You'll see all active subscriptions
4. Find Monkey and tap it
   • The subscription details will display
5. Tap "Cancel Subscription"
   • Google Play will confirm the cancellation and your next billing date
6. Save your cancellation confirmation
   • Take a screenshot of the confirmation message

As with Apple, your premium features end at your next renewal date, not immediately. You can still use the free version after cancellation.

Cancel via credit or debit card payment

If you added your card directly to Monkey's system, you may be able to remove it from your account settings to stop future charges. However, the most reliable method is to contact Monkey's support team directly.

1. Visit Monkey's official website or support page
   • Look for a "Contact Us" or "Support" link
2. Select the email or contact form option
   • Avoid live chat if possible; email creates a written record
3. Write a clear cancellation request
   • Include your account email, username, current subscription tier, and renewal date
   • State: "I request immediate cancellation of my Monkey premium subscription effective today"
4. Send the request and request a confirmation email
   • Ask them to confirm cancellation in writing
5. Check your inbox for confirmation within 24 to 48 hours
   • If you don't receive confirmation, follow up with a second email

Tocancel recommends always cancelling through the app or platform first, then backing this up with an email to support. This creates a clear paper trail if disputes arise later.

What happens after you cancel Monkey

Cancellation doesn't mean instant loss of access. Understanding the timeline protects you from confusion or unwanted final charges.

Your access after cancellation

When you cancel, your premium access continues until your current billing period ends. For example, if your monthly renewal is on the 15th and you cancel on the 8th, you retain premium features until the 15th, then automatically revert to the free version.

You do not receive a refund for the remaining days in your current billing period unless you're within the 14-day cooling-off window. After 14 days of using premium features, the remaining balance is non-refundable unless the service has failed.

Your account remains active on the free version after cancellation. You can log back in and use basic features at any time. If you want to delete your account entirely, you can request this through settings or support, though this is separate from cancellation.

Verify cancellation status

After cancelling, log back into your account within a few days and check your subscription status. It should show "No active subscription" or "Free version" depending on how Monkey displays it. If it still shows an active subscription, contact support immediately and provide your cancellation confirmation email.

Do not assume cancellation has worked simply because you clicked a button. Verify it yourself to avoid surprise charges on your next renewal date.

Refunds and what you can recover

Your refund eligibility depends on when you cancel and the reason for cancellation.

Within 14 days (cooling-off period)

If you cancel within 14 days of purchase and have not substantially used premium features, you qualify for a full refund of your subscription cost. "Substantially used" means you've logged in regularly and accessed premium features; opening the app once or twice doesn't count as substantial use.

Request your refund in writing to Monkey's support team and reference the Consumer Contracts Regulations 2013. Include your purchase date, subscription cost, and cancellation date. Monkey must process refunds within 14 days of your cancellation request.

After 14 days (standard policy)

Once you've used premium features for more than 14 days, refunds are not automatic. You can still cancel to stop future charges, but past subscription costs are non-recoverable unless the company breached its contract.

Exceptions exist. If Monkey failed to deliver the service as described, was unavailable for extended periods, or charged you without clear consent, you have grounds to claim a refund even after 14 days. These claims fall under the Consumer Rights Act 2015, which protects you against breach of contract.

How to request a refund

Email Monkey's support team with a clear refund request. Include your account email, subscription dates, the amount charged, and the reason for your refund request. If you're within the 14-day cooling-off period, cite the Consumer Contracts Regulations 2013. If you're claiming the service failed to perform, cite the Consumer Rights Act 2015.

If Monkey refuses your refund within 14 days of your request, escalate your complaint to Trading Standards or Citizens Advice Consumer Service. Provide copies of all emails, cancellation confirmations, and evidence of the breach. Tocancel encourages you to document everything because regulators can force refunds if the company has broken the law.

Common mistakes to avoid when cancelling Monkey

Cancellation seems straightforward, but small errors can leave you vulnerable to surprise charges and lost refund claims.

Not cancelling through the correct platform

The most costly mistake is cancelling through the wrong channel. If you subscribed via Apple but you cancel in the Monkey app itself, the app cancellation may not process through Apple's system, leaving your Apple subscription active and your card charged.

Always cancel through exactly the same platform where you subscribed. If you're unsure which platform you used, check your bank statement or email receipts. Tocancel recommends taking a screenshot of your payment method before cancelling to confirm which platform processed your payment.

Assuming cancellation happened without verification

Many users click "Cancel" and assume the job is done. Days or weeks later, they discover their card was still charged because the cancellation didn't process properly.

Verify cancellation within 3 days by logging back into your account and checking your subscription status. Also check your email for a cancellation confirmation. If you don't see confirmation, contact support immediately and request written confirmation in email form.

Missing the renewal date

If you want to cancel but forget when your renewal date is, you'll be charged again before you have a chance to cancel. By then, you're in a new billing period and may struggle to recover the charge.

Mark your renewal date immediately after purchase. Set a phone reminder for two weeks before the date. This gives you time to cancel without being rushed and without forgetting.

Deleting the app without cancelling the subscription

Simply deleting Monkey from your phone does not cancel your subscription. The app deletion and the subscription are separate actions in the system. Your recurring charge will continue even if the app is no longer on your device.

You must actively cancel the subscription through the correct platform before you delete the app. Only then can you safely remove Monkey from your phone without future charges.

Not requesting written confirmation

If you cancel through the app, Monkey may send a confirmation email, but not always. If you cancel by contacting support verbally or through live chat, there's no automatic record.

Always request written email confirmation of your cancellation. Email support rather than using live chat so you have a permanent record. This evidence protects you if you're charged again and need to prove you cancelled.

After cancellation: next steps and protection

Once your subscription ends, monitor your bank account and email to ensure you're not charged again.

Monitor your bank statement

Check your statement on your next renewal date to confirm no charge appears. If a charge does appear after you cancelled, contact your bank or card issuer immediately and dispute the charge as unauthorised. Your bank has a legal obligation to investigate unauthorised charges within 8 to 10 weeks.

Keep your cancellation confirmation email handy when you speak to your bank. This evidence shows you took action to prevent the charge, strengthening your dispute claim.

Report recurring charges to your bank

If Monkey has charged you multiple times after cancellation, report this to your bank as a pattern of unauthorised charges. You may be entitled to recover multiple charges, not just the most recent one. Your bank can also place a block on the company's merchant account to prevent future charges from any company they process payments for.

Escalate unresolved complaints to the regulator

If Monkey refuses to cancel your subscription or disputes your refund claim after 14 days of asking, you can escalate your complaint to Trading Standards (your local council) or Citizens Advice Consumer Service. These organisations have legal powers to investigate and enforce refunds on your behalf.

You can also contact the Financial Conduct Authority (FCA) if the issue involves unauthorised charges or payment disputes. Provide your complaint reference number, copies of all emails, cancellation confirmations, and bank statements showing the unwanted charges.

Consider a chargeback if the company refuses to refund

If Monkey has breached the Consumer Rights Act 2015 and refuses to refund you, you have the right to ask your bank or card issuer to reverse the charge (a chargeback). This is a consumer protection mechanism, not fraud. Your card issuer can recover money from Monkey on your behalf if you provide evidence the company failed to honour its contract.

Chargebacks typically take 4 to 12 weeks but are effective if the company has genuinely breached its obligations. Tocancel has helped consumers recover significant sums through the chargeback process when companies refused to honour cancellation requests.

Checklist: cancelling Monkey safely

Should you keep or cancel Monkey?

The decision to cancel depends on your usage, safety concerns, and budget.

Reasons to keep your subscription

If you actively use Monkey multiple times per week and enjoy connecting with people through the platform, the premium features may justify the cost. Unlimited matching and ad removal improve the user experience significantly compared to the free version.

Annual subscriptions cost just £1.73 per week if you use the app regularly. For casual social users, this represents fair value compared to other paid social platforms.

Reasons to cancel

Cancel if you use the app fewer than two times per week. Your spending exceeds the value you're receiving. Cancel also if you have safety concerns, prefer other platforms, or don't recognise the charges on your bank statement.

The 14-day cooling-off period makes cancellation risk-free if you change your mind within that window. After 14 days, you lose the automatic refund right, so be certain before committing to longer subscription terms like monthly or annual plans.

Comparing Monkey to alternative video-chat platforms

Before you cancel, consider whether another platform better suits your needs.

If you're cancelling Monkey because you prefer structured communities over random matching, Discord offers free video calls without subscription costs. If you want to stay on a video-chat platform but need a free option, Omegle works but includes ads. Consider your priorities before cancelling and switching platforms.

Contact information and support escalation

If Monkey refuses to honour your cancellation or refund request, use these escalation channels to enforce your rights.

Monkey customer support

Contact Monkey's support team through their official website or in-app support form. Request a response within 5 working days and always ask for written confirmation of any cancellation or refund decision. Keep records of all communication.

Trading standards

Your local Trading Standards office investigates complaints against businesses that breach consumer law. Contact them through Citizens Advice Consumer Service if Monkey refuses to cancel your subscription or process a refund you're entitled to claim. They can issue a formal warning or enforcement action against the company.

Citizens advice consumer service

This free service helps consumers resolve complaints and pursue refunds. They can write to Monkey on your behalf and escalate your case if the company ignores your claims. Phone 0808 223 1133 or visit the Citizens Advice website.

Your bank's dispute resolution team

If Monkey has charged you after cancellation, contact your bank's dispute team and request a chargeback. Your bank has a legal obligation under payment protection rules to investigate and potentially reverse unauthorised charges.

Key takeaways: cancel Monkey with confidence

You have clear legal rights when you cancel Monkey. Within 14 days of purchase, you can cancel without reason and reclaim your full subscription cost if you haven't substantially used premium features. After 14 days, you can still cancel to stop future charges, but refunds only apply if Monkey has breached its contract or failed to deliver the service as promised.

Cancel through the exact same platform where you subscribed, whether that's the Monkey app, Apple App Store, Google Play Store, or directly via card payment. Verify your cancellation within 3 days by logging back in and checking your subscription status. Request written email confirmation from support.

Monitor your bank statement on your renewal date to confirm no charge appears. If you're charged after cancellation, dispute it immediately with your bank or escalate your complaint to Trading Standards.

Document everything: keep cancellation confirmation emails, screenshots of your account status, bank statements, and any support correspondence. This evidence protects you if you need to claim a refund or dispute with your bank later.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover surprise charges, and enforce their consumer rights against companies that refuse to honour cancellation requests. You can cancel Monkey safely by following these steps, and you're protected by UK law every step of the way. Take action today if you want to stop the charges.