Cancel Purity Products: The Right Way

How to cancel your Purity Products subscription and stop automatic charges

Understanding Purity Products and the super saver trap

Purity Products is a United States-based nutritional supplement company that sells vitamins, herbal formulas, and targeted health blends directly to consumers through a recurring shipment program called Super Saver. When you enroll, your payment method gets charged automatically on a schedule you select, and products arrive at your door on fixed intervals. The problem: many customers discover they've been locked into this subscription without fully understanding the commitment, and when they attempt to cancel, the process becomes unnecessarily complex. At Tocancel, we've helped thousands of consumers navigate exactly this situation, and you can regain control of your account too.

How the super saver program charges your account

Super Saver offers discounted pricing compared to one-time purchases, which sounds attractive until you realize automatic charges continue until you take deliberate action to stop them. Purity Products processes shipments on fixed dates each month or quarter, depending on your enrollment. The timing of your cancellation request matters critically: if you submit your cancellation after the processing cutoff, your card will be charged for the next shipment even though you believed you had already cancelled. This delay between your request and actual cancellation is where many customers encounter unexpected charges.

Typical super saver pricing breakdown

The discount attracts new customers, but the automatic renewal catches many off guard when they stop using the product or find a better alternative elsewhere.

Your legal rights as a consumer cancelling a subscription

Federal law protects your right to cancel subscriptions without penalty or excessive delay.

What the restore online shoppers confidence act (ROSCA) says about your rights

The Federal Trade Commission enforces ROSCA, a federal law that requires companies offering negative option (automatic recurring) billing to honor cancellation requests promptly, typically within one billing cycle. This means Purity Products cannot charge you after you submit a valid cancellation request, and they must provide a simple, online mechanism to cancel if they allow online enrollment. Your legal position is clear: you have the right to cancel without jumping through hoops, and you have the right to have your cancellation honored before the next charge posts. If the company violates these rights, you can file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

Why documentation protects you during cancellation

When you cancel, you need proof that you submitted the request and when you submitted it. Email confirmations, screenshots of account changes, or delivery receipts showing your cancellation reference number become your protection if Purity Products claims they never received your cancellation. Therefore, every step you take should generate a record you can retrieve later if needed. Tocancel recommends saving all cancellation confirmations and taking screenshots of your account showing subscription status as inactive before and after you request cancellation.

Your cancellation methods: online, phone, and mail options

Purity Products offers three distinct cancellation channels, and each one has specific timing and documentation requirements you should know before you start.

Cancelling through your online Purity Products account (fastest method)

The fastest and most documented way to cancel is through your online customer account, where you manage your Super Saver enrollment directly. This method creates an immediate digital record and typically processes faster than phone or mail requests.

1. Visit purityproducts.com and log into your account using your email and password
2. Navigate to "My Account," "Subscriptions," or "Manage Orders" (exact label varies by site design)
   • Look for a section labeled "Super Saver" or "Recurring Shipments"
   • You may see a "Pause" or "Cancel" button next to your active subscription
3. Click "Cancel subscription" or "End recurring shipments" and confirm your selection
   • The company may ask why you're cancelling; you can skip this or provide brief feedback
   • Some companies offer a pause option instead of cancellation; choose cancellation if you want to stop completely
4. Take a screenshot of the cancellation confirmation page showing the date and time
   • This screenshot becomes your proof of cancellation if a charge appears later
   • Save this file with a clear filename like "Purity_Cancellation_[Date].png"
5. Check your email for a confirmation message from Purity Products
   • Forward this confirmation to your own email account or save it as a PDF file
   • If you receive no email within 24 hours, contact customer service to verify cancellation was processed

Online cancellation typically takes effect within one to two business days, and you should not be charged for the next shipment cycle after you cancel.

Cancelling by phone (best for verification)

Phone cancellation allows you to speak directly with a customer service representative who can confirm cancellation in real time and provide a reference number. This method works best when you want immediate confirmation, though you must document the call yourself.

1. Call Purity Products customer service during business hours (check purityproducts.com for the phone number and hours)
   • Have your account number or email address ready when you call
   • Call during documented business hours so you can later reference when you called
2. Tell the representative clearly: "I want to cancel my Super Saver subscription effective immediately"
   • Avoid vague language like "pause" or "stop for now"; use "cancel"
   • Provide your subscription or account number when asked
3. Ask for a cancellation reference number or confirmation code
   • Write this number down immediately during the call
   • This reference becomes your proof if you later dispute a charge
4. Ask the representative to confirm the cancellation will process before your next shipment date
   • Get them to tell you the exact next shipment date and confirm it will not occur
   • If they cannot confirm, ask to speak with a supervisor
5. Request a confirmation email be sent to your account email address
   • Hang up and verify the email arrives within one hour
   • If no email arrives, call back and document that confirmation was not sent

Write down the date, time, and representative name during your call so you have a complete record if you need to escalate later.

Cancelling by mail (slowest but documented)

Mail cancellation creates a paper trail but takes longer to process. Use this method only if you have already attempted online or phone cancellation without success, or if you prefer having a mailed document for your records.

1. Locate the returns or cancellation address from purityproducts.com
   • Check the FAQ, Contact Us, or Terms of Service pages
   • Write down the complete mailing address for the Returns Department or Customer Service
2. Write a letter on plain paper that includes:
   • Your full name and account email address
   • Your account or order number (find this in previous order confirmations)
   • The date you are sending the letter
   • A clear statement: "I am requesting immediate cancellation of my Super Saver subscription effective today. Please process this cancellation before the next scheduled shipment and confirm in writing."
3. Make a photocopy of the letter for your personal records before mailing
4. Mail the letter via USPS Certified Mail with Return Receipt Requested
   • This creates proof of delivery with a tracking number and signature
   • Cost is typically $7 to $8 and provides legal documentation
   • Keep the receipt, tracking number, and return receipt when it arrives
5. Allow 5 to 7 business days for postal delivery plus an additional 3 to 5 business days for processing
   • Monitor your account during this time to verify the cancellation is reflected
   • Verify that no charge posts for the next shipment after the expected processing window

Mail cancellation takes 10 to 14 days total, so use this method only as a backup to online or phone requests.

What happens immediately after you cancel and how to verify

Cancellation doesn't mean your problem is solved instantly; you must verify that Purity Products actually stopped the charges and shipments.

Verification steps within 24 hours of cancellation

After you cancel through any method, log back into your Purity Products account and confirm that your Super Saver status shows as "Cancelled," "Inactive," or "Paused" (the exact label depends on the site design). If your account still shows an active subscription, contact customer service immediately to escalate. Take a screenshot of your cancelled subscription status for your records. This screenshot proves you cancelled if a charge appears later.

Monitoring your payment statement after cancellation

Watch your credit card or bank statement for the next 30 to 60 days to ensure no additional charges from Purity Products appear. Mark the expected shipment date on your calendar so you can verify whether a package arrives. If a charge posts after you cancelled, contact your bank or credit card company immediately and dispute it as an unauthorized charge. Your bank can reverse the charge while Purity Products investigates, which is faster than waiting for the company to process a refund request on their own.

Handling refunds for products already shipped

Purity Products offers a 60-day money-back guarantee, which means you can request a refund for products you received even if you're unhappy with them.

How to claim your refund within the 60-day window

The 60-day refund window begins when you receive your order, not when you place it. If you want a refund, you typically must return the product to the Returns Department, sometimes unopened, depending on the company's policy. Contact Purity Products customer service to request a Return Merchandise Authorization (RMA) number before sending anything back. Ship the product to the address they provide using a tracking method, and keep your shipping receipt. Once the company receives your return, allow an additional 10 to 15 business days for the refund to post to your original payment method. At Tocancel, we recommend requesting your refund and cancellation simultaneously so you're not paying for future shipments while waiting for your return to be processed.

Refund timeline expectations

If a refund doesn't post within 15 business days of the company receiving your return, contact Tocancel for escalation guidance or file a complaint with your state's Attorney General office.

Common cancellation mistakes and how to avoid them

We understand the frustration of trying to cancel something that should be simple. These mistakes can delay your cancellation or result in unexpected charges, so knowing them helps you avoid the same pitfalls.

Mistake one: cancelling through email without confirmation

Emailing a cancellation request sounds reasonable, but many customers send emails that get lost in support queues or answered by automated systems that don't actually process cancellations. Email should be your backup, not your primary method. Always follow up an email cancellation with a phone call or online cancellation to verify the company received your request. If you must use email, use certified mail (USPS) or request a read receipt to prove the company received your message.

Mistake two: assuming cancellation happens immediately

Cancellation doesn't always take effect the same day you request it. Purity Products may process cancellations on specific dates, and if you cancel after that date, your cancellation won't take effect until the following processing cycle. This means you could be charged one more time even though you submitted your cancellation request. Always ask the company for the exact date your cancellation will be effective and when the final charge (if any) will post.

Mistake three: not documenting everything you do

If you cancel online but don't save a screenshot, and no confirmation email arrives, you have no proof you cancelled. Screenshots, reference numbers, confirmation emails, and call notes become your protection if you later need to dispute a charge with your bank. At Tocancel, we recommend saving every piece of documentation in a dedicated folder on your computer with clear filenames that include the date.

When Purity Products refuses to cancel: escalation steps

Most cancellations process smoothly, but if the company ignores your request or claims they never received it, you have legal remedies available through federal consumer protection.

Step one: contact customer service a second time with documentation

If your first cancellation attempt didn't work, call or email the company again and reference your original cancellation request, including the date and reference number. Explain that you submitted a cancellation request on [specific date] but were still charged on [charge date], and you want immediate resolution. Ask for a supervisor if the first representative cannot help, and request a manager callback if you're not satisfied with the response.

Step two: dispute the charge through your bank

If Purity Products charges you after you cancelled, contact your bank or credit card company immediately. File a dispute claiming the charge was unauthorized because you cancelled the subscription. Most banks reverse disputed charges within 5 to 10 business days while they investigate. You do not have to wait for Purity Products to process a refund; your bank can force the refund through the payment network.

Step three: file a complaint with the federal trade commission

The FTC enforces ROSCA and investigates complaints about companies that violate negative option billing rules. If Purity Products refuses to honor your cancellation after you've documented your request, file a complaint at reportfraud.ftc.gov. Include dates, reference numbers, and screenshots of your cancellation requests and the charges that followed. The FTC can force the company to refund you and pay penalties for violations.

Step four: escalate to your state attorney general

Every state's Attorney General office handles consumer complaints about unfair or deceptive business practices. If the FTC doesn't resolve your issue within 30 days, file a complaint with your state's AG office (search "your state name Attorney General consumer complaints"). Include the same documentation and clearly explain that the company violated negative option billing laws.

You have legal power here; don't assume you're stuck paying for a subscription you cancelled.

Cancellation checklist: everything you need before you cancel

Use this checklist to ensure you complete your cancellation correctly and have all necessary documentation.

Compare your options: when to pause instead of cancel

Purity Products may offer a "pause" option in addition to full cancellation. Understanding the difference helps you choose the right action for your situation.

Choose "cancel" unless you are absolutely certain you want to restart this subscription later, because paused subscriptions can reactivate unexpectedly.

Purity Products cancellation address and final instructions

If you need to send a cancellation request by mail or return a product for your 60-day money-back refund, use the official address below. Before sending anything, verify this address on purityproducts.com because company addresses occasionally change.

Returns and cancellation mailing address

Contact Purity Products customer service at purityproducts.com or call their main customer service line to request the current Returns Department address. The company may have multiple addresses depending on your request type (cancellation versus product return), so always confirm the correct address before mailing. Include your full name, account email, and account number in any written correspondence. Use USPS Certified Mail with Return Receipt Requested to create proof of delivery.

Online account management link

Log into your account at purityproducts.com and navigate to "My Account" or "Manage Subscriptions" to access your Super Saver settings directly. This is the fastest way to verify your subscription status, view upcoming shipment dates, and process cancellation or pausing requests with immediate confirmation.

Take action now with tocancel's proven cancellation framework

You have the right to cancel your Purity Products subscription, and you don't need permission or a reason. Federal law protects you through ROSCA, and the Federal Trade Commission will back you up if the company ignores your cancellation request. Start with online cancellation if possible, document every step, and monitor your payment statement over the next 30 days to ensure no charges post. If Purity Products continues to charge you after you cancelled, dispute the charge through your bank and file a complaint with the FTC. Thousands of consumers have successfully regained control of unwanted subscriptions, and you can too. Tocancel has helped thousands of consumers cancel difficult subscriptions with confidence and documentation, and our step-by-step guides remove the guesswork from the process. Visit tocancel.com to explore guides for other services, access your cancellation checklist, and get support if you encounter resistance from the company. Your money, your subscription, and your rights are worth protecting.