Cancel Purity Products: Step-by-Step Guide

How to cancel your Purity Products subscription and stop recurring charges in canada

Why you might want to cancel Purity Products

Purity Products is a U.S.-based wellness company that delivers dietary supplements, specialty organic coffees, and health products to Canadian customers through one-time purchases and recurring "Super Saver Auto-shipment" subscriptions. You may have signed up for the convenience of automatic deliveries, only to discover that recurring monthly or quarterly charges no longer fit your budget or match your actual needs.

Many Canadian consumers find themselves paying for products they rarely use or have simply moved away from. If automatic charges from Purity Products appear on your credit card statement each month and you've decided to stop them, you have clear consumer rights and multiple cancellation paths available to you. Tocancel exists to guide you through each method so you can take control of your subscription with confidence and minimal friction.

When cancellation makes sense for your household

You should consider cancelling if the products no longer align with your wellness routine, if the monthly cost strains your budget, or if you've found a comparable alternative elsewhere. Automatic shipments can quietly accumulate over time, turning a modest $40 monthly charge into $480 per year. Tocancel recommends reviewing all active subscriptions at least quarterly to ensure each one delivers real value.

The hidden complexity of Purity Products cancellations

Purity Products' cancellation process requires you to navigate multiple platforms (website, Apple App Store, Google Play), respect specific timing windows, and sometimes arrange return shipping at your expense. These layers of process can leave you uncertain whether your cancellation actually went through. This guide walks you through every verified cancellation method, your legal protections, and the exact steps to confirm your subscription has ended without further charges.

Your consumer rights under canadian law

Canadian consumer protection law protects you when cancelling subscriptions, even when the company is U.S.-based and ships across the border.

Federal and provincial protections that apply to you

Under the Competition Act (federal) and provincial consumer protection statutes-including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, Alberta's Fair Trading Act, and Quebec's Consumer Protection Act-you have the right to:

• Cancel a subscription without penalty within a reasonable timeframe after initial purchase
• Receive a full or partial refund for goods not yet shipped or used
• Access clear, upfront disclosure of all subscription fees, billing frequency, and cancellation terms before you pay
• Dispute unauthorized or unclear charges directly with your credit card issuer or bank
• Receive written confirmation of your cancellation request

Your legal position is straightforward: if you request cancellation, Purity Products must stop charging you. If they refuse or continue to charge after you've cancelled, your provincial consumer protection office investigates complaints at no cost to you. Therefore, keeping all cancellation confirmations and email records is essential proof of your request.

Chargeback and payment dispute rights

If Purity Products refuses to honour a cancellation or charges your account after you've ended the subscription, you can dispute the charge with your bank or credit card company through a process called a chargeback. This is a built-in safety net that protects Canadian consumers when merchants fail to comply with cancellation requests. Save all emails, screenshots of the cancellation request, confirmation numbers, and transaction records as evidence.

Purity Products subscription tiers and pricing

Understanding your subscription plan helps you identify which products to cancel and whether a full cancellation or plan downgrade suits you better.

If you're enrolled in a VIP membership alongside an auto-shipment subscription, you may need to cancel both to fully stop all charges. Take note of your current billing date and the products included in your plan before you contact Purity Products.

How to cancel Purity Products through each platform

Depending on where you signed up, you'll follow different cancellation steps. Use the method that matches your account type.

Cancelling via the Purity Products website

If you set up your subscription directly on purityproducts.com, follow these steps to cancel online.

1. Log in to your Purity Products account with your email and password
   • Go to purityproducts.com and click "Account" or "Sign In" in the top navigation
   • Enter your email address and password
2. Navigate to "My Subscriptions" or "Manage Auto-shipment"
   • This is usually found under "Account Settings" or a similar menu
   • You'll see a list of all active subscriptions with next shipment dates
3. Click "Cancel" or "Skip" next to the subscription you want to end
   • If you see "Skip," this pauses but does not cancel-you must select "Cancel" instead
   • Do not confuse pausing with cancellation; paused subscriptions may resume automatically
4. Select your reason for cancellation (optional, but sometimes helpful for your records)
   • Purity Products may ask why you're leaving; this feedback is optional
   • Provide honest feedback if you wish, but it will not delay your cancellation
5. Confirm the cancellation by clicking "Confirm Cancellation" or the equivalent button
   • A confirmation message will appear on screen
   • Screenshot this confirmation and note the date and time
6. Check your email for a cancellation confirmation message
   • Purity Products should send an automated email confirming the subscription has been cancelled
   • Save this email in a safe folder for your records
   • If you do not receive a confirmation email within 24 hours, contact customer support

This method is the fastest if your account is active and accessible online. In practice, most Canadian customers receive confirmation within minutes, though some report delays if the website is under maintenance.

Cancelling via apple app store (iOS)

If you subscribe through the Purity Products app on iPhone or iPad, you must cancel through your Apple account, not through the app itself.

1. Open the Apple App Store on your iPhone or iPad
   • Tap the App Store icon at the bottom of the screen
2. Tap your profile icon in the top-right corner
   • This is usually a photo or initials inside a circle
3. Select "Subscriptions"
   • You'll see all active subscriptions linked to your Apple ID
4. Find "Purity Products" or the specific app name and tap it
   • Look for the Purity Products app or any supplement-related subscription
5. Tap "Cancel Subscription" or "Remove"
   • Apple will ask if you want to proceed; confirm by tapping "Confirm"
   • Note the effective cancellation date
6. Take a screenshot of the cancellation confirmation and save it
   • This screenshot serves as proof that you cancelled through Apple
7. Verify that the subscription no longer appears in your Subscriptions list
   • Refresh the page or close and reopen the App Store to confirm
   • If the subscription still appears, repeat the steps above

Apple's system processes cancellations immediately. Your final charge will occur on the last day of your current billing cycle, after which no further payments will be collected. This method is secure because Apple's system does not forward cancellation requests to Purity Products directly; instead, your Apple ID's payment method is disconnected.

Cancelling via google play (Android)

If you use the Purity Products app on Android, cancel through Google Play, not through the app itself.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the Google Play icon; if you don't see it, swipe to find it
2. Tap your profile icon in the top-right corner
   • This is usually a circular photo or initial letter
3. Select "Payments and subscriptions"
   • You may need to tap "Manage subscriptions" first if you see that option
4. Tap "Subscriptions"
   • All active subscriptions appear here
5. Find and tap the Purity Products subscription
   • Look for "Purity Products" or the app's full name
6. Tap "Cancel subscription"
   • Google will confirm; read any final offers and then tap "Cancel subscription" again to confirm
7. Screenshot the cancellation confirmation page
   • Save this image as proof of your cancellation request
8. Return to your Subscriptions list and confirm the Purity Products subscription no longer appears
   • It may take a few seconds to update; refresh the page if needed

Google Play processes cancellations instantly. Your subscription will end at the conclusion of your current billing period. No refund is issued for the current billing cycle unless Google's refund window (typically 48 hours) has not yet expired.

Cancelling by phone or email (direct contact method)

If you cannot access your online account, prefer to speak with someone directly, or need to cancel a subscription that is not visible online, contact Purity Products customer service using the details below.

1. Gather your account information before you call or email
   • Have your email address, full name, and last four digits of your payment method ready
   • Know your subscription type (monthly auto-shipment, quarterly, bundle, etc.)
   • Note the date of your last shipment and your next scheduled shipment
2. Call or email Purity Products customer service
   • Customer service phone number: typically found on your invoice or the website
   • Email address: usually "[email protected]" or a similar customer service email
   • Request to speak with or email a customer service representative about subscription cancellation
3. Clearly state that you want to cancel your subscription effective immediately
   • Say: "I want to cancel my Super Saver Auto-shipment subscription (or whatever type) effective immediately. Please confirm my cancellation in writing and provide a confirmation number."
   • Do not say "pause" or "skip next shipment"-those do not cancel the subscription
4. Request a confirmation number and ask for the cancellation to be emailed to you
   • Write down the confirmation number
   • Ask the representative to send a confirmation email to your account email address
   • Ask when the cancellation will take effect (usually immediate or within 24 hours)
5. Follow up with a written email for your records
   • After the call, send an email reiterating: "I am confirming that I requested cancellation of my subscription (include your confirmation number) on [date] at [time]. Please confirm receipt and send written confirmation of this cancellation."
6. Save all emails, confirmation numbers, and transcripts
   • Create a folder on your computer or phone labelled "Purity Products Cancellation" with all communications
   • Back up these files in case you need to dispute a charge later

Direct contact is sometimes the slowest method, but it creates a paper trail. This approach is valuable if your online account is inaccessible or if previous cancellation attempts have not worked.

Refunds and what to expect after cancellation

Your refund eligibility depends on which stage your subscription is at when you cancel.

When you receive a refund

Purity Products typically does not refund the most recent charge if your shipment has already been processed for delivery. However, you may be eligible for a refund or credit if:

• You cancel before your shipment leaves the warehouse (usually within 24-48 hours before the scheduled ship date)
• You received a defective or damaged shipment and report it within 30 days
• You cancelled more than once but were charged again due to a system error
• You were charged without authorization or after an explicit cancellation request

If you qualify for a refund, ask the customer service representative to issue it as a credit to your original payment method. Most refunds appear in your bank account or credit card within 5 to 10 business days, though this depends on your bank's processing speed.

Return shipping costs

Purity Products may require you to return unopened or unused products within 30 days for a full refund. If you have already received a shipment and want to return it, contact customer service to request a return shipping label. Do not pay for return shipping out of pocket unless you initiated the return due to your own dissatisfaction rather than a product defect.

Verifying your cancellation is final

After you cancel, monitor your bank account or credit card statement for 30 days to ensure no further charges appear. If Purity Products charges you after you've cancelled, immediately dispute the charge with your bank and provide your cancellation confirmation as evidence. This is where Tocancel's emphasis on record-keeping becomes critical: you need those screenshots and emails to support your dispute.

Common cancellation mistakes to avoid

Many Canadian customers accidentally leave their subscriptions active or lose cancellation proof, leaving them vulnerable to ongoing charges. Here's what to watch for.

Mistake 1: confusing "skip" with "cancel"

Purity Products offers a "Skip next shipment" option that pauses your subscription for one cycle. This is not the same as cancelling. If you click "Skip," your subscription remains active and will resume shipping the following month unless you cancel it separately. Always look for the word "Cancel" or "Permanently cancel," not "Skip" or "Pause."

Mistake 2: cancelling only through the app but not your payment account

If you subscribed through Apple App Store or Google Play, cancelling through the Purity Products website alone will not stop the app-based charges. You must cancel through your Apple or Google account specifically. Conversely, if you subscribed on the website, cancelling through an app will not work. Match your cancellation method to the platform where you originally signed up.

Mistake 3: not saving cancellation confirmations

Without documented proof of your cancellation request, you have no leverage if a dispute arises. Screenshot the cancellation confirmation page, save the confirmation email, and write down the date and time. Tocancel recommends creating a dedicated folder on your device for all subscription cancellation records.

Mistake 4: assuming the cancellation went through without verification

After cancelling online, check your email within 24 hours for a confirmation message. If it does not arrive, log back into your account and verify the subscription no longer appears, or contact customer service to confirm. Do not assume silence means success.

Mistake 5: missing the payment dispute deadline

If Purity Products continues to charge you after cancellation, you have a limited time (usually 30 to 120 days, depending on your bank) to dispute the charge. Alert your bank immediately if you see unauthorized charges. The longer you wait, the weaker your claim becomes.

What to do after you cancel

Cancellation is not the end of the process; you need to monitor and confirm.

Immediate steps (within 24 hours)

Save your cancellation confirmation email or screenshot. If you cancelled through Apple or Google, take a screenshot showing the subscription is no longer listed. Write an email to yourself (or a trusted contact) with the date, time, method, and confirmation number for your records. This simple habit ensures you always have proof.

Ongoing monitoring (over the next 30 days)

Check your credit card or bank statement weekly to ensure no new charges from Purity Products appear. Set a reminder on your phone for the first business day after your expected final billing date. If a charge appears after you've cancelled, gather all your cancellation documentation and contact your bank immediately.

If charges continue after cancellation

Contact Purity Products customer service first with your cancellation confirmation number and ask why you were charged. If they cannot explain or refuse to refund, file a chargeback dispute with your bank and provide your cancellation proof as evidence. Escalate to your provincial consumer protection office if the company refuses to resolve the issue. In Ontario, for example, you can file a complaint with ServiceOntario; in British Columbia, contact the Consumer Protection BC office. Tocancel recommends keeping this contact information in your cancellation folder.

How tocancel can help you cancel and track your refund

Navigating subscription cancellations alone can be confusing, especially when companies make the process deliberately opaque. Tocancel has helped thousands of Canadian consumers cancel Purity Products and other subscriptions by breaking down each platform's steps, reminding you of your consumer rights, and providing templates for written cancellation requests if phone or online methods fail.

If you've cancelled but Purity Products continues to charge you, or if you're unsure whether your cancellation went through, Tocancel guides you through dispute steps and helps you gather the documentation your bank needs. Our community forum also lets you share experiences and learn from other Canadians who have cancelled the same service.

Your consumer rights summary and quick reference

Contact Purity Products for cancellation or support

If you need to reach Purity Products directly, use the following methods. Note that website URLs and contact details may change; verify current information before reaching out.

• Website: purityproducts.com (look for "Contact Us" or "Customer Service" in the footer)
• Email: Check your order confirmation email or invoice for the customer service email address
• Phone: Customer service number is typically listed on your invoice or the website's contact page
• Mailing address: If you need to send formal cancellation notice by registered mail, request the postal address from customer service

For formal, documented cancellations, send your request by registered mail or email and request a delivery confirmation or read receipt. This creates an official record if you later need to dispute charges or escalate to your provincial consumer protection office.

Take control of your subscription now

You have the power to cancel your Purity Products subscription and stop recurring charges. Whether you subscribe through the website, Apple App Store, or Google Play, the steps in this guide walk you through each method with precision. Your Canadian consumer rights guarantee the right to cancel without penalty, receive clear confirmation, and dispute any wrongful charges.

If Purity Products makes the process difficult or continues charging after you've cancelled, document every step and escalate to your provincial consumer protection office or your bank. Tocancel has helped thousands of Canadian consumers cancel Purity Products and regain control of their subscriptions, and this guide equips you with the same knowledge and templates.

Start with the cancellation method that matches your account type, save your confirmation immediately, and monitor your account for 30 days. If you encounter resistance, contact Tocancel for additional guidance or escalation templates. You don't have to accept unauthorized charges-you have the law and your financial institution on your side.