Cancel Bodyfast: Step-by-Step Guide

How to cancel BodyFast in south africa and reclaim your money

Understanding BodyFast and your subscription

BodyFast is a subscription-based intermittent fasting app designed to personalise your fasting schedules, deliver coaching support, provide recipes and run community challenges to help you reach your health and weight goals. You access the app on iOS, Android or web platforms, and your payments process through whichever platform you chose at signup. Before you cancel, it helps to understand how BodyFast billing works so you can take confident action.

When you download the app and choose a paid plan, you are not paying BodyFast directly in most cases. Instead, Apple (App Store), Google (Play Store) or a third-party payment provider handles your billing and subscription renewal. This split responsibility means your cancellation steps vary by platform, and this is why Tocancel recommends knowing exactly where you signed up before you start the cancellation process. Your subscription renews automatically on a schedule you set at signup, and the app charges your payment method each billing cycle until you cancel.

How BodyFast subscriptions work

Your subscription renews automatically on a schedule you set at signup. The app charges your payment method each billing cycle until you cancel. Most importantly, cancelling your subscription does not delete your BodyFast account or your personal data. Those are separate actions. Many people mistake cancellation for deletion and end up surprised when they're still charged at the next renewal date. This means you must take a deliberate step to cancel your subscription if you want to stop charges, and you must take a separate step if you want to delete your account entirely.

Why consumers cancel BodyFast

You may decide to cancel BodyFast for several reasons: you have reached your health goals, the app is not working for your lifestyle, you found a cheaper alternative, or you are tightening your monthly expenses. Whatever your reason, you deserve a straightforward cancellation process without hidden friction. Tocancel is here to guide you through every step and help you understand your rights as a South African consumer so you can cancel with confidence.

Your consumer rights when cancelling BodyFast

South Africa's Consumer Protection Act (Act No. 68 of 2008) gives you rights when you cancel digital subscriptions, especially if you are unhappy with the service or believe a charge is unfair.

The cooling-off period and your right to cancel

Although BodyFast does not explicitly advertise a 14-day cooling-off period in its public terms, South African consumer law may grant you a right to cancel within 14 days of purchase if the subscription was sold remotely (online or via app). This means if you subscribed within the last 14 days and want your money back, you have legal grounds to request a refund, even if BodyFast's own policy says otherwise. Your legal position: the Consumer Protection Act protects you when you purchase a service online, regardless of the company's stated cancellation policy.

BodyFast's support team may not volunteer this right. You must request the refund explicitly and cite the Consumer Protection Act if they refuse. Document your request and keep copies of all communications so you have proof if you need to escalate your complaint. If BodyFast refuses your refund request, Tocancel advises escalating to the National Consumer Commission (NCC), which investigates unfair business practices and can compel refunds.

Unauthorized or duplicate charges

If you spot a charge from BodyFast that you did not authorise, or if you were charged twice in the same cycle, you have the right to dispute it with your bank or payment platform. Document the charge, the date and your cancellation request (if you made one) before contacting your bank's fraud or dispute team. Your bank can reverse unauthorised charges within a defined timeframe, so act quickly. This protection applies whether you paid via Apple, Google or a direct payment method.

When to escalate to the national consumer commission

If BodyFast refuses your refund request or ignores your cancellation, you can lodge a complaint with the National Consumer Commission (NCC) in South Africa. Tocancel advises keeping records of all your cancellation and refund communications with BodyFast so you have proof to present if you escalate. The NCC investigates unfair business practices and can compel refunds. You can contact the NCC online at www.ncc.org.za or by post if you need to file a formal complaint.

How to cancel BodyFast step by step

Your cancellation method depends on where you signed up and which payment platform you use.

Cancel via apple app store (iOS)

If you signed up to BodyFast via your iPhone or iPad, you must cancel through Apple's App Store subscription settings, not within the BodyFast app itself.

1. Open the App Store app on your iPhone or iPad.
   • Do not use the Settings app for this step. Open the App Store app directly from your home screen.
2. Tap the profile icon in the top right corner of the App Store.
   • This icon looks like a circle with your initials or profile picture.
3. Select Subscriptions from the menu.
   • You will see all active subscriptions tied to your Apple ID.
4. Find BodyFast in your subscriptions list and tap it.
   • If you do not see BodyFast, you did not subscribe via the App Store. Check the other platforms below.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. You may also see a retention offer to keep you subscribed.
6. Confirm your cancellation by tapping Cancel Subscription again or selecting Stop Subscription.
   • Your subscription will stop at the end of your current billing period. You will not be charged again.

Apple will send you a confirmation email. Keep this email as proof of cancellation. Your access to BodyFast continues until the end of your billing cycle, then the app may become unavailable or request payment on your next login.

Cancel via google play store (Android)

If you signed up to BodyFast via an Android phone or tablet, you cancel through Google Play's subscription settings.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner (three horizontal lines or your account picture).
2. Select Manage subscriptions or Subscriptions from the menu.
   • This takes you to your active subscription list.
3. Tap BodyFast in your subscriptions list.
   • If you do not see BodyFast, check whether you signed up via Apple or a direct payment method.
4. Tap Cancel subscription.
   • Google will ask you to confirm and may display a retention offer.
5. Follow the on-screen prompts to complete your cancellation.
   • Select your reason for cancellation if asked (this is optional but helps Google improve their service monitoring).
6. Confirm your cancellation.
   • Google will send you a confirmation email. Your subscription will stop at the end of your current billing period.

After cancellation, your BodyFast app will continue to work until the end of your billing cycle. You may see a renewal reminder on your next login, but you will not be charged. Keep Google's confirmation email as proof of cancellation for your records.

Cancel via direct payment or third-party provider

If you signed up to BodyFast through the web or used a direct payment method (credit card, debit card or payment service), contact BodyFast's support team directly to cancel. This method is less common but still requires you to take action.

1. Visit the BodyFast website and locate their support or contact page.
   • Look for a "Contact us", "Help" or "Support" link in the footer or main menu.
2. Send an email to BodyFast's support team requesting cancellation.
   • State your full name, email address and the email associated with your BodyFast account.
   • Write: "I request cancellation of my BodyFast subscription effective immediately. Please confirm cancellation in writing."
3. Keep a copy of your email and any response from BodyFast.
   • This serves as proof of your cancellation request if a dispute arises later.
4. If BodyFast does not respond within 5 business days, or if you are charged after your cancellation request, contact your bank or payment provider to dispute the charge.
   • Your bank can reverse the charge if BodyFast acted without authorisation after you cancelled.

Direct cancellation is slower than app store cancellation, so follow up if BodyFast does not acknowledge your request. Tocancel recommends sending your cancellation email from the same email address you use for your BodyFast account so there is no confusion about your identity.

What to expect after you cancel BodyFast

Cancelling your subscription is final, but several things happen after you hit the cancel button.

Your access and data after cancellation

After you cancel, your BodyFast app will continue to work until the end of your current billing period. Once that period ends, the app may become unavailable on your next login, or it may ask you to subscribe again. Your personal data, fasting history and progress records remain in your BodyFast account unless you delete your account separately. If you want to erase your data completely, contact BodyFast support and request account deletion. Deletion is separate from cancellation, so do not assume your data is gone when you cancel your subscription.

Checking your confirmation

After you cancel, check your email for a confirmation message from Apple, Google or BodyFast (depending on your platform). This confirmation is your proof that you cancelled. Save it in a folder or take a screenshot. If you do not receive a confirmation email within 24 hours, log back into your subscription settings and verify that the subscription is marked as "Cancelled" or "Inactive". If it still shows as active, repeat the cancellation steps immediately.

Refunds and billing adjustments

Whether you receive a refund depends on when you cancelled and your platform's refund policy.

Refunds for subscriptions cancelled within 14 days

If you subscribed to BodyFast within the last 14 days and want a refund, you have consumer law on your side. South Africa's Consumer Protection Act grants you a 14-day cooling-off period for remote purchases (online or via app). This means you can request a full refund even if BodyFast's policy says subscriptions are non-refundable. Send a written refund request to BodyFast citing the Consumer Protection Act. Include your order date and subscription details. If BodyFast refuses, escalate to the National Consumer Commission.

Refunds after 14 days

After 14 days, refund eligibility depends on your platform and BodyFast's policy. Apple and Google usually do not issue refunds for expired subscription periods, but they may make exceptions if you can prove the service was faulty or you were charged by error. Contact Apple or Google's support team directly with proof of the charge and explain why you believe a refund is justified. Tocancel advises being specific: mention that the app did not deliver the promised features, or that you were charged twice in one cycle. This increases your chances of approval.

Refund timelines

If Apple, Google or BodyFast approves your refund, expect the credit to appear in your account within 5 to 10 business days. If you paid via a credit or debit card, the refund goes back to that card. If you paid via a digital wallet (Apple Pay, Google Pay), the refund goes back to that wallet. Keep your order confirmation and cancellation proof until the refund clears, in case you need to dispute it with your bank.

BodyFast pricing and plan options

Understanding what you are paying for helps you decide whether to cancel or switch plans.

Costs vary by region and may change without notice. These are estimates for South African customers. If you are on an annual plan and cancel after one month, you will not receive a pro-rata refund unless you fall within the 14-day cooling-off period or can prove a service failure.

Common mistakes when cancelling BodyFast

Cancelling is straightforward, but many people make avoidable mistakes that delay their refund or leave them charged for another cycle.

Mistake 1: cancelling within the app instead of the app store

Many people open BodyFast and look for a "Cancel subscription" button in settings. This button usually does not exist, or it only logs you out. Real cancellation happens in the Apple App Store or Google Play Store, not inside the BodyFast app. If you cancel only within BodyFast, your subscription remains active and you will be charged at the next renewal. This is the most common cancellation error. Always cancel through your payment platform, not the app itself.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. You lose access to premium features, but your data, progress and fasting history remain in BodyFast's system. If you want to erase your data completely, you must contact BodyFast support and request account deletion in writing. Send an email asking for permanent account deletion and data removal under South Africa's data protection rights. Keep a copy of this request for your records.

Mistake 3: not checking your confirmation

After you cancel, you must verify that the subscription is actually cancelled. Log back into your subscription settings after 24 hours and confirm the status shows "Cancelled", "Inactive" or "Turned off". If it still shows as active, repeat the cancellation process immediately. Do not assume the cancellation worked just because you saw a confirmation screen. Tocancel recommends screenshotting your cancelled status so you have proof if a charge appears later.

Mistake 4: cancelling right before your renewal date

If you cancel one day before your renewal date, you will not prevent that charge. Apple and Google process renewals automatically a few days before your billing date. If you see a charge after you cancelled, it was likely processed before your cancellation took effect. In this case, request a refund immediately by citing the timing of your cancellation. Your payment platform may reverse the charge if you cancelled in good faith.

When you should keep your BodyFast subscription

Cancelling is not always the right choice. Consider keeping your subscription if one of these applies to you.

You are still in your 14-day free trial and want to explore the app more. The coaching features are helping you reach your health goals. You are on an annual plan and cancelling now means losing access when you are closest to your results. You have not yet tried the premium coaching or meal plans. BodyFast recently released new features you have not used yet. You are planning to restart a fasting routine in a few weeks and want continuous access.

If any of these apply, pause before cancelling. Contact BodyFast support to ask about pausing your subscription instead of cancelling. Some subscription apps let you pause for 30 days without being charged, then resume your subscription. This gives you a break without losing your account data. If BodyFast does not offer pause options, Tocancel advises downgrading to the free tier instead of cancelling, so you can return to premium features later without re-entering your payment details.

Your next steps and summary checklist

Cancelling BodyFast takes just a few minutes if you follow the right steps. Use this checklist to ensure you cancel correctly.

If you need a refund

If you subscribed within the last 14 days, request a refund immediately by citing South Africa's Consumer Protection Act. Send a written request to BodyFast support with your order date and subscription details. If they refuse, escalate your complaint to the National Consumer Commission at www.ncc.org.za. Include copies of your subscription confirmation, cancellation proof and all communication with BodyFast. The NCC can compel BodyFast to refund your money if they find the company acted unfairly.

If you were charged after cancellation

If a charge appears on your statement after you cancelled, contact your bank or payment platform immediately. Explain that you cancelled your BodyFast subscription and were charged in error. Your bank can reverse the charge within a set timeframe. Provide your cancellation confirmation as proof. If your bank refuses, escalate to the National Consumer Commission with proof of the charge and your cancellation. Tocancel has helped thousands of consumers cancel and recover unauthorised charges by taking these steps.

Contact information and escalation

If you need to contact BodyFast directly or escalate a complaint, use the details below.

BodyFast support and contact

BodyFast GmbH is the developer of the BodyFast intermittent fasting app. For support or cancellation queries, visit the BodyFast website and use their in-app help or contact form. If you cannot find a direct email address, send your cancellation request through the app's settings or help menu. Request a written confirmation of your cancellation and keep a copy for your records.

National consumer commission (South africa)

If BodyFast refuses your cancellation or refund request, lodge a formal complaint with the National Consumer Commission:

Website: www.ncc.org.za
Postal address: National Consumer Commission, 6th Floor, Texaco Towers, Cnr Pritchard and Kommissioner Streets, Johannesburg, 2000, South Africa
Telephone: +27 (0) 10 020 3200

Provide your order confirmation, cancellation request, all communications with BodyFast and proof of any charges after cancellation. The NCC will investigate and can compel BodyFast to refund your money if they find unfair conduct.

Your bank or payment platform

If you were charged by error or suspect fraud, contact your bank's dispute or fraud team immediately. Provide the transaction details, the date of the charge and proof of your cancellation request. Your bank can reverse the charge within 30 to 60 days depending on your bank's policy and the payment method.

Cancelling BodyFast is a straightforward process when you know your rights and follow the correct steps for your platform. Whether you are cancelling because you reached your health goals, found a cheaper alternative or tightening your budget, Tocancel is here to ensure you cancel without confusion or hidden charges. Take action today, verify your cancellation tomorrow, and if you are owed a refund, claim it now using South Africa's Consumer Protection Act. You deserve clarity and control over your digital subscriptions, and Tocancel empowers you to claim both.