Cancel Fastic: Step-by-Step Guide

How to cancel Fastic and claim your refund in south africa

What is Fastic and why you might want to leave

Fastic is a mobile health app that guides you through intermittent fasting routines, meal tracking and community-supported wellness plans. The app combines customisable fasting timers, progress tracking tools and educational content to help you build eating patterns aligned with your metabolic and wellness goals.

You download Fastic for free, but the premium subscription tiers unlock additional fasting plans, personalised coaching content and advanced analytics. Many users find the structured approach and supportive community valuable, but others discover the premium features don't match their needs, the interface feels clunky, or they prefer a different fasting methodology altogether.

At Tocancel, we help thousands of South African consumers understand their cancellation rights and claim refunds they are legally entitled to. If Fastic no longer serves you, this guide walks you through every step to cancel safely and recover your money where applicable.

Common reasons to cancel Fastic

You may want to cancel if you subscribed to premium features but rarely use them, if the fasting schedule clashes with your lifestyle, or if another app offers better usability. Some users cancel because they achieve their health goals and no longer need daily guidance, or because the recurring charge surprises them on their bank statement.

Whatever your reason, you deserve a straightforward, transparent cancellation process free from hidden obstacles or pressure tactics.

When to act before it is too late

If you subscribed within the last 14 days and have not heavily used the service, you may qualify for a full refund under South African consumer law. If you subscribed through an app store, Apple and Google both honour refund requests within specific windows. The sooner you submit your cancellation request, the stronger your refund claim becomes.

Act now to preserve your refund eligibility and avoid another billing cycle.

Your consumer rights in south africa

South African consumer law protects your right to cancel subscriptions and distance purchases, particularly for digital services.

Cooling-off and withdrawal rights explained

Under the Consumer Protection Act 68 of 2008, you have the right to cancel distance contracts (including app subscriptions) within a cooling-off period. For digital services like Fastic, this period is typically 14 days from the date of purchase or conclusion of the agreement, unless you have already begun using the service substantially.

Your legal position is this: if you subscribed fewer than 14 days ago and request cancellation in writing, the company must refund you in full. The Consumer Protection Act places the burden on the business to prove you have already consumed the service beyond a trial period.

If you subscribed through Apple App Store or Google Play, the app store's own refund policy applies alongside South African law. Apple and Google both offer refund windows ranging from 14 to 45 days for certain subscription types, depending on when you request the refund. If you subscribed directly to Fastic through their website, Fastic's terms and the Consumer Protection Act both govern your rights.

Keep all proof of purchase, confirmation emails and account screenshots. These documents are your evidence if Fastic disputes your refund claim.

What happens if Fastic refuses to cancel or refund

If Fastic ignores your cancellation request or denies a refund you believe you are entitled to, you can lodge a formal complaint with the Consumer Protection Authority or the National Consumer Tribunal. Document every communication attempt, including dates, contact methods and responses, because this trail strengthens any complaint you file with the authorities.

Tocancel recommends escalating to the relevant enforcement body only after Fastic has failed to respond within 14 days or has rejected your refund claim unreasonably. The Consumer Protection Authority has the power to investigate, order refunds and impose penalties on non-compliant businesses.

You have legal backing; use it confidently.

Where you subscribed and how to cancel

Your cancellation method depends on where you created your Fastic subscription.

Three subscription paths and how to identify yours

Through Apple App Store: You authorised the subscription via your Apple ID and payment method. Apple handles all billing and renewal, and you cancel through your Apple account settings, not through Fastic directly. Check your Apple ID purchase history to confirm.

Through Google Play: You set up the subscription using your Google account on an Android phone or tablet. Google processes all charges, and you manage cancellation through Google Play, not in the Fastic app itself. Review your Google Play transaction history to verify.

Direct subscription through Fastic: You entered your payment details directly into the Fastic app or website. In this case, Fastic handles billing, and you must contact Fastic directly using the cancellation address specified in their terms of service. This path gives you the most documentation for refund disputes because you communicate directly with the company.

Identify your subscription path first, because the cancellation steps differ significantly.

How to cancel Fastic step by step

Follow the instructions for your subscription method to cancel immediately and preserve your refund eligibility.

Cancelling via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions" from the menu.
2. Find Fastic in your active subscriptions list.
   • Tap "Fastic" to view your subscription details.
   • Check the renewal date and monthly or annual billing amount.
3. Tap "Cancel Subscription" and confirm your decision.
   • Apple will ask if you want to keep the service until the next renewal date or cancel immediately.
   • Choose your preference; either option stops future charges.
4. Save a screenshot of the cancellation confirmation from Apple.
   • This screenshot proves cancellation and supports any refund claim you file.

Apple will email you a cancellation confirmation within a few minutes. If you cancelled within 14 days of purchase, reply to that email with a refund request and Apple will process it.

Cancelling via google play (Android)

1. Open Google Play on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions" then "Subscriptions".
2. Tap "Fastic" in your active subscriptions.
   • Review the renewal date and your monthly or annual charge.
3. Tap "Cancel subscription" and confirm the cancellation.
   • Google will ask for feedback; you can skip this step.
   • Your subscription will stop renewing on the next billing date.
4. Screenshot the cancellation confirmation screen.
   • Keep this image as proof of cancellation for refund disputes.

Google Play sends a confirmation email confirming cancellation. If you cancelled within 14 days, reply with a refund request and Google will review your claim within 48 hours.

Cancelling a direct Fastic subscription

1. Gather your account details and proof of subscription.
   • Note your Fastic account email, subscription date and the amount charged.
   • Find your payment confirmation email from Fastic.
2. Draft a cancellation email addressed to Fastic's billing support.
   • State your name, email and account ID.
   • Write: "I request immediate cancellation of my Fastic subscription effective today."
   • Include the subscription date and amount charged.
3. Send your email to Fastic's cancellation address: [email protected] (Berlin address as per their terms of service).
   • Use registered email or enable read receipts so you have proof of sending.
   • If you need a refund, add: "I also request a refund as I subscribed fewer than 14 days ago and have not materially used the service."
4. Keep a copy of your sent email and any response from Fastic.
   • Save these files as PDF or screenshot for future reference.

Fastic should respond within 7 working days confirming cancellation. If they do not respond or refuse your refund, Tocancel recommends proceeding to the formal complaints process outlined below.

Send your cancellation in writing; verbal requests are difficult to prove.

Understanding Fastic pricing and billing cycles

Knowing what you pay helps you calculate refund entitlements and spot overcharges.

Prices are indicative and may vary depending on your subscription date and currency conversion rates. Check your confirmation email for the exact amount you were charged. If you cancel during a free trial, no refund applies because you have not been charged.

Review your bank statement to identify the exact charge amount; this figure supports any refund claim you submit.

Claiming your refund after cancellation

Cancellation stops future charges, but it does not automatically trigger a refund for the amount you have already paid.

When you qualify for a refund

You qualify for a refund if you meet all of the following criteria: (1) you subscribed fewer than 14 days ago; (2) you have not substantially used the service (Fastic's terms define this as minimal fasting log entries or feature exploration); and (3) you submit your refund request in writing to Fastic or the app store within 14 days of the charge date.

If you subscribed more than 14 days ago or have actively used the app (logged multiple fasts, tracked meals, engaged with coaching), you may not qualify for a refund under the Consumer Protection Act. However, if you can demonstrate a technical fault, misleading marketing or false claims about the app's capabilities, you may still have grounds for a complaint and refund.

How to request a refund from an app store

If you subscribed through Apple App Store or Google Play, request your refund directly through the app store, not through Fastic.

For Apple: Open the App Store, find your Fastic subscription, tap "Report a Problem" and select "I would like a refund for this purchase." Explain that you cancelled within 14 days and did not use the service materially. Apple reviews refund requests within 48 hours.

For Google Play: Open Google Play, find Fastic in your subscription list, tap the three-dot menu, select "Report a problem" and choose "I want to request a refund." Provide the same explanation. Google processes these claims within 48 to 72 hours.

App stores honour refund requests from new subscribers who cancel promptly, so submit your claim as soon as you have cancelled.

How to request a refund from Fastic directly

If you subscribed directly to Fastic, include your refund request in the same email where you cancel, or send a separate email if you have already cancelled.

Write: "I subscribed on [date] and request a full refund of R[amount] because I cancelled within 14 days of purchase and have not materially used the service. Please process this refund to my original payment method within 7 working days."

Send this request to [email protected] with all supporting evidence: your subscription confirmation, payment receipt and the cancellation confirmation email Fastic sent you.

Fastic must respond within 14 days; if they refuse, you can escalate to the Consumer Protection Authority.

Request your refund in writing; verbal requests leave no proof.

Common mistakes to avoid when cancelling Fastic

Cancelling a subscription can feel straightforward, but small missteps often result in lost refunds or continued billing.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Fastic app from your phone does not stop your subscription or billing. Your payment method remains on file with the app store or Fastic, and you continue to be charged monthly or annually. To actually cancel, you must follow the subscription management steps outlined above. Deletion is separate from cancellation.

Mistake 2: missing the 14-day refund window

If you subscribed on a specific date, your 14-day cooling-off period ends 14 days later, even if Fastic claims otherwise in their terms. Once this window closes, you lose your statutory refund right, though you can still cancel future charges. Do not delay; act immediately if you want a refund.

Mistake 3: requesting refunds verbally or via the app's in-app chat

If you request a refund through the Fastic app's chat or messaging feature, you have no written proof of your request. If Fastic denies your refund claim later, you cannot produce evidence of your original request. Always communicate cancellation and refund requests via email so you have documented proof.

Mistake 4: not keeping confirmation emails and screenshots

Fastic or the app store may claim they never received your cancellation request if you cannot provide proof. Save every email exchange, app store screenshot and payment receipt as PDF or image files. Store these files in a dedicated folder or email them to yourself as a backup.

Mistake 5: ignoring follow-up charges after you thought you cancelled

Sometimes a cancellation does not process correctly, and you are charged again after cancelling. Check your bank statement weekly for at least two billing cycles after cancellation to confirm charges have stopped. If you spot a phantom charge, contact your bank immediately and reference your cancellation confirmation as evidence of fraud.

Protect your refund and cancellation claim by documenting every step.

What happens after you cancel Fastic

Cancellation is complete, but understanding what comes next helps you avoid confusion or surprise charges.

Immediate changes to your account

Once your cancellation is processed, your account status changes to "cancelled" or "inactive" in Fastic's system. You retain access to the free version of the app if Fastic allows, but premium features lock immediately. Your fasting logs, meal history and progress data typically remain in your account for up to 30 days after cancellation in case you want to reactivate, but Fastic may delete this data after that period.

You will stop receiving push notifications, coaching emails and motivational messages from Fastic. If you want your data before it is deleted, download or screenshot your fasting logs and progress reports before the 30-day window closes.

Billing and payment method changes

Once your subscription ends, Fastic no longer has permission to charge your payment method. Your original payment method (credit card, debit card or app store account) remains on file, but no new transactions process. Some banks flag cancelled subscriptions as "at risk" and may freeze the payment method temporarily; if this happens, contact your bank to confirm the cancellation was intentional.

You do not need to change your payment method, but you can if you prefer extra security. Review your app store account (Apple ID or Google Play) to remove your payment method if you do not use subscriptions regularly.

Confirmation email and reference number

Fastic or the app store will send you a cancellation confirmation email containing a reference number or transaction ID. Save this email permanently. If you dispute a charge later, you will reference this confirmation number, so keep it accessible in a dedicated folder.

The confirmation is your proof of cancellation; protect it accordingly.

Escalation: what to do if Fastic refuses to cancel or refund

Most cancellations and refunds process smoothly, but Fastic may occasionally deny your request or ignore it entirely.

Step 1: document and follow up

If Fastic does not respond to your cancellation request within 7 working days, send a follow-up email referencing your original message and the date you sent it. State that you are escalating to formal complaint if you do not receive a response within 3 additional working days. Keep a copy of this follow-up email.

Step 2: lodge a complaint with the consumer protection authority

If Fastic refuses to honour your cancellation or refund, you can file a complaint with the Consumer Protection Authority (CPA), the enforcement body responsible for protecting consumer rights in South Africa. The CPA investigates complaints, negotiates between consumers and businesses, and has the power to order refunds and levy penalties on non-compliant companies.

To lodge a complaint, visit the CPA website (www.thecpa.org.za) or contact them by email at [email protected]. Provide your account details, proof of subscription, your cancellation request email, Fastic's response (or lack thereof) and the amount you are disputing. The CPA typically investigates within 30 days.

Step 3: escalate to the national consumer tribunal if the CPA cannot resolve

If the CPA fails to resolve your dispute within 60 days or you remain unsatisfied with their decision, you can appeal to the National Consumer Tribunal (NCT), an independent judicial body. The NCT holds formal hearings and can award refunds, compensation for distress and legal costs. This step is rare but available if Fastic egregiously violates your rights.

At Tocancel, we have helped thousands of consumers pursue escalations successfully by ensuring their evidence is complete and clearly presented to the authorities. Document every communication, stay calm and persistent, and the law is on your side.

Do not accept a refusal without evidence; escalate confidently.

Cancellation checklist for Fastic

Use this checklist to ensure your cancellation and refund claim are complete and defensible.

Check off each item as you complete it; this checklist is your roadmap to a successful cancellation.

Compare Fastic to alternative fasting apps before you decide

If you are cancelling because Fastic does not meet your needs, comparing it to alternatives helps you choose your next app wisely.

If you prefer fasting-focused tracking over meal logging, Zero offers a cheaper premium option with strong community support. If you want comprehensive nutrition data, MyFitnessPal excels in macro tracking. Compare features and pricing before committing to avoid cancelling again.

Contact and cancellation address for Fastic

Use this address to send your direct cancellation and refund requests to Fastic.

Cancellation email address: [email protected]

Registered business address (Berlin, Germany): Fastic is a German company, and their terms of service specify this Berlin address for legal correspondence related to cancellations and withdrawals.

If you need to escalate your complaint, contact the Consumer Protection Authority or the National Consumer Tribunal using the details provided earlier in this guide. Tocancel can advise you on escalation if Fastic disputes your refund claim.

At Tocancel, we have helped thousands of South African consumers cancel Fastic subscriptions, recover refunds and resolve disputes with app providers. If you encounter resistance from Fastic or need guidance on escalation, visit tocancel.com to access free tools, templates and expert support. Your cancellation is your right; Tocancel ensures you exercise it confidently and completely.