Cancel Fastic: The Right Way

How to cancel Fastic and reclaim your money in singapore

Why you might want to cancel Fastic

Fastic is an intermittent fasting app that helps you track fasting windows, log meals, and access personalized fasting plans with expert coaching. The platform offers a free tier and a Fastic Plus paid subscription that unlocks recipes, certified expert guidance, meal plans tailored to your goals, and access to the Fastic Academy educational content library.

You can download Fastic on iOS via the App Store, on Android via Google Play, or access it through the Fastic website directly. Depending on where you created your account, your subscription billing flows through Apple, Google, PayPal, or Fastic itself. If you've realised intermittent fasting doesn't fit your lifestyle, your budget, or your health goals, Tocancel is here to guide you through cancellation clearly and help you understand your refund rights under Singapore consumer law.

Common reasons to cancel Fastic

You might choose to cancel because the app doesn't align with your daily routine, you prefer a different fasting tracking tool, the subscription cost doesn't justify the features you actually use, you've reached your fitness goals, or the approach simply isn't delivering the results you hoped for. None of these reasons are unusual. Tocancel recognises that cancelling a subscription you're no longer using is a normal part of managing your digital life.

How fastic's business model affects your subscription

Fastic's revenue comes from Plus subscriptions, which fund the coaching platform, recipe database, and personalized guidance features. The free tier provides basic fasting tracking but is deliberately limited to encourage upgrades. Many users sign up expecting rapid results, then realise intermittent fasting doesn't suit their schedule, workplace, or family commitments. That's completely understandable, and cancellation is your right under Singapore law once you understand the process.

Fastic pricing and plans in singapore

Here is the current pricing for Fastic Plus subscriptions in Singapore dollars (SGD), as shown in the App Store and on the Fastic website. Promotional trial periods or discounts may temporarily lower these amounts.

Which plan are you on?

If you subscribed to the monthly plan, cancelling takes effect at the end of your current billing cycle with no penalty or further charges. Annual subscriptions lock you in for 12 months at a lower per-month rate, but cancelling an annual plan stops future charges immediately without triggering an automatic pro-rata refund-although you may qualify for a statutory refund under Singapore's Consumer Protection (Fair Trading) Act, which Tocancel explains below. Most users find monthly plans least risky because you can exit quickly if the service doesn't work for you.

Your legal right to cancel and claim a refund

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you cancel digital services. Understanding these rights empowers you to act confidently and hold Fastic accountable if it fails to deliver what was promised.

The 14-day statutory withdrawal right

You have a legal right to withdraw from your Fastic subscription within 14 days of your first purchase, known as the "cooling-off" period. This right exists regardless of Fastic's own cancellation policy. If you withdraw within 14 days, you are entitled to a full refund unless Fastic can prove you have already consumed a substantial portion of the service. In practice, this means if you cancel within 2 weeks of first signing up, Fastic must refund your money, with only limited exceptions.

The statutory guarantee and fitness for purpose

Beyond the 14-day window, Singapore's Consumer Protection Act guarantees that digital services must be of acceptable quality and fit for the purpose for which they were sold. If Fastic fails to deliver core features (for example, if the app frequently crashes, expert coaching is unavailable, or personalized plans are not actually personalized), you have grounds to claim a refund even after 14 days. Your legal position is clear: you are entitled to a service that works as advertised.

Voluntary guarantees from Fastic

Many digital service providers, including Fastic, publish voluntary guarantees that may be more generous than the statutory minimum. Check Fastic's terms of service or cancellation policy on their website to see if they offer extended trial periods, money-back guarantees, or compassionate refunds. Tocancel recommends taking screenshots of any guarantee before you cancel, as this evidence strengthens your claim if Fastic disputes a refund.

How to cancel Fastic by platform and payment method

Your cancellation method depends on where you signed up and how you pay. Below are the step-by-step instructions for each route.

If you signed up via apple app store

Apple manages your subscription and billing. You must cancel through the App Store, not through Fastic itself.

1. Open the App Store on your iPhone or iPad.
   • Go to the profile icon in the bottom right corner.
   • Tap "Subscriptions".
2. Find Fastic in the list of active subscriptions.
3. Tap "Fastic Plus" and select "Cancel subscription".
4. Confirm your cancellation. The App Store will show your final billing date.
5. You will receive a cancellation confirmation email from Apple within minutes. Keep this email as proof of cancellation.

If you cancel before your next renewal date, Apple will not charge you again, but you will retain access to Fastic Plus until the current billing period ends.

If you signed up via google play store

Google manages subscriptions purchased on Android devices. Cancellation happens in the Google Play app.

1. Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon in the top right.
   • Select "Payments and subscriptions".
   • Tap "Subscriptions".
2. Select Fastic from the list.
3. Tap "Cancel subscription".
4. Follow the prompts and confirm. Google will show you the final billing date.
5. Check your email for a cancellation confirmation from Google Play. Save this email for your records.

After you cancel, your access continues until the end of the current billing cycle. Tocancel advises keeping a screenshot of the cancellation confirmation in case you need to dispute a charge later.

If you signed up via PayPal

If you linked PayPal to your Fastic account, you cancel the subscription in PayPal itself, not in Fastic.

1. Log in to your PayPal account on the PayPal website.
   • Go to "Settings" or "Account".
   • Select "Subscriptions and Automatic Payments".
2. Find Fastic in the list of active subscriptions.
3. Click "Cancel" next to the Fastic subscription.
4. Confirm your cancellation request.
5. PayPal will send you a cancellation confirmation email. This email is your proof of cancellation.

Cancellation takes effect immediately, and PayPal will not process any further charges to your account for Fastic.

If you pay Fastic directly via their website

If you created a Fastic account directly on their website and entered a credit card or debit card, you must cancel through Fastic's account settings or support team.

1. Log in to your Fastic account on the Fastic website.
   • Go to your account settings or profile page.
   • Look for a "Subscription" or "Billing" section.
2. Select your active Fastic Plus subscription.
3. Click "Cancel subscription" or "Manage subscription".
4. Fastic will ask you to confirm the cancellation and may prompt you to provide feedback on why you're leaving. Provide this information if asked-it helps Fastic improve.
5. Confirm the cancellation. You should receive an instant on-screen confirmation and an email confirmation to your registered email address within 24 hours.

If Fastic's website does not offer an obvious cancellation option, or if you cannot find your subscription settings, email Fastic's support team directly at the address provided in the final section of this guide. Include your account email and the email address associated with your payment method, and ask them to cancel your subscription.

What happens after you cancel

Cancelling Fastic does not instantly revoke your access. The timing of access loss depends on your billing platform and plan.

Access timeline after cancellation

If you cancel a monthly subscription, you retain access to Fastic Plus until the end of your current monthly billing cycle. For example, if you are billed on the 15th of each month and you cancel on the 20th, your access continues until the end of that month. On the 1st of the next month, your subscription does not renew, and your access downgrade to Fastic Free automatically.

This is intentional design by both Fastic and the payment platforms: you pay for a full month, so you keep access for that full month. This is fair and aligns with Singapore consumer expectations.

Your fasting data and account after cancellation

Cancelling your Fastic Plus subscription does not delete your account or your fasting history. You can log back in to your Fastic account anytime and view your previous fasting logs, meal records, and progress data using the free tier. Your account remains yours unless you actively request account deletion. If you wish to delete your account entirely, contact Fastic's support team and request account closure and data deletion under the Personal Data Protection Act (PDPA).

Can you resubscribe later?

Yes. After you cancel, you can resubscribe to Fastic Plus anytime. Some users cancel, use the free tier for a while, and then resubscribe when Fastic launches new features or when their schedule changes. Resubscription is simple: just return to the App Store, Google Play, PayPal, or Fastic's website and purchase the plan again. Tocancel notes that you will not automatically qualify for a promotional trial again unless Fastic has a current offer available to all new subscribers.

Refund eligibility and how to claim

Your refund rights depend on how long ago you made your purchase and whether Fastic delivered what was promised.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of your first subscription charge, you are entitled to a full refund under Singapore law. Request this refund immediately after you cancel, either through the payment platform (Apple, Google, PayPal) or directly from Fastic's support team. Include these details in your request:

• Your account email address and the email associated with your payment method.
• The date of the subscription charge.
• A brief statement: "I am withdrawing from this subscription within the 14-day cooling-off period and request a full refund under the Consumer Protection (Fair Trading) Act."
• A screenshot of your cancellation confirmation.

The payment platform or Fastic must process your refund within 14 days of receiving your request. If they refuse, escalate to the Consumers Association of Singapore (CASE) for free mediation.

Refunds after 14 days: fitness for purpose claims

If more than 14 days have passed since your purchase, you can still claim a refund if Fastic has failed to deliver core features as promised. For example, if expert coaching is unavailable, if personalized plans are generic rather than tailored, or if the app crashes repeatedly, you have grounds for a refund or credit. Tocancel recommends gathering evidence: take screenshots of errors, note dates when features were unavailable, and document any unresponsiveness from Fastic's support team.

Send a formal refund request to Fastic's support team or to the address listed at the end of this guide. State clearly which features have failed and provide your evidence. If Fastic refuses within 10 business days, file a complaint with the Consumers Association of Singapore (CASE), which offers free mediation and can compel resolution.

Refunds from payment platforms vs. Fastic

If you signed up via Apple, Google, or PayPal, contact the payment platform first to request a refund. They handle billing and can often process refunds faster than Fastic. You only contact Fastic directly if you subscribed on their website using a credit card.

Common mistakes to avoid when cancelling Fastic

Many users cancel in frustration and then regret not understanding their options. Here are the pitfalls Tocancel has seen most often.

Mistake 1: cancelling through the wrong platform

If you signed up via the App Store but try to cancel through Fastic's website, the cancellation may fail. The app platform (Apple, Google, PayPal) controls the subscription, not Fastic. Always cancel where you signed up. If you're unsure, check your email receipts-they clearly state which platform processed the charge.

Mistake 2: deleting the app instead of cancelling the subscription

Removing the Fastic app from your phone does not cancel your subscription. Fastic will continue to charge you every month. You must explicitly cancel the subscription through the app platform or Fastic's account settings before deleting the app. Many users discover this mistake when they receive an unexpected charge weeks later.

Mistake 3: waiting too long to request a refund

If you qualify for the 14-day cooling-off refund, request it immediately after you cancel, not weeks later. Payment platforms and Fastic have records, but delays weaken your position. The sooner you request a refund, the faster you'll receive it. Tocancel advises requesting a refund within 48 hours of cancellation for a smoother process.

Mistake 4: not keeping cancellation proof

Always take a screenshot or save the cancellation confirmation email. If Fastic charges you again by mistake, or if you need to dispute the charge with your bank, this proof is essential. Without it, the burden of proof falls on you, and your bank may be less willing to reverse the charge.

Mistake 5: ignoring a continued charge after cancellation

If you receive a charge after you've cancelled, contact Fastic or the payment platform immediately. Don't ignore it hoping it will go away. The longer you wait, the harder it is to dispute. Submit a formal complaint within 30 days of the unwanted charge for the best chance of a refund.

How to stay organized: cancellation checklist

Tocancel has created a simple checklist to guide you through cancellation without missing a step.

What users say about cancelling Fastic

Here is what other Singapore users have experienced when cancelling Fastic:

• "The cancellation went through instantly on Google Play. I got my confirmation email within an hour. No drama." - Marcus T., Singapore
• "I cancelled within 7 days and got a refund after asking. Fastic's support was responsive. Took about a week for the money to come back to PayPal." - Priya S., Singapore
• "I deleted the app by mistake and didn't cancel the subscription. Got charged again the next month. When I finally cancelled and requested a refund, Fastic refused because it was past 14 days. I had to escalate to CASE." - David L., Singapore
• "No issues. I cancelled the monthly plan, kept access until the end of the month, and switched to Strava. Easy." - Chen W., Singapore

Most users report smooth cancellations if they cancel through the correct platform and within the 14-day window. Disputes typically arise when users delay requests or cancel in the wrong place.

Comparison: Fastic versus other fasting apps in singapore

If you're considering alternatives to Fastic, here is how it compares to other popular fasting apps available in Singapore:

Fastic is priced in the middle of the market but stands out for expert coaching and personalized meal planning. If cost is your primary concern, Zero Fasting and Intermittent Fasting App are cheaper. If coaching is essential, Fastic is a solid choice. Whatever you choose, you now know how to cancel cleanly.

Contact Fastic for cancellation support

If you need direct help cancelling or you have questions about your subscription, contact Fastic using the details below:

• Email: Fastic GmbH support team (check the Fastic app or website for the current support email address, as this may change).
• Mailing address for formal cancellation notices: Fastic GmbH, [registered postal address as per official company records]. Include your account email, the email associated with your payment method, and a clear statement that you are cancelling your subscription effective immediately.
• Response time: Fastic aims to respond to support emails within 48 business hours. If you receive no response within 5 business days, escalate to the Consumers Association of Singapore (CASE).

For billing disputes, charge reversals, or refund complaints that Fastic refuses to resolve, file a free complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6-CASE (2273). CASE offers mediation and can compel companies to honour consumer rights.

Your next steps: take control of your subscription

Cancelling Fastic is straightforward once you understand your rights and follow the correct platform-specific steps. You are not locked in, and Singapore law protects your right to withdraw. Whether you're cancelling because the app no longer fits your routine, the cost isn't justified, or you've found a better alternative, Tocancel has walked you through every option and empowered you to act.

Use the platform-specific instructions above, keep your cancellation proof, and request a refund if you qualify under the 14-day cooling-off period or the statutory guarantee. If Fastic refuses to honour your rights, the Consumers Association of Singapore is your free escalation point and has successfully helped thousands of consumers recover refunds and resolve disputes.

Tocancel has helped thousands of consumers cancel subscriptions they no longer need, understand their legal rights, and claim refunds they are entitled to. You are in control of your spending, and cancelling is your right. Take action today using the steps above, and you'll be free of unwanted charges within days.