Cancel Dofasting: The Right Way

How to cancel DoFasting and reclaim your money in singapore

What DoFasting is and why singapore users cancel

DoFasting is a subscription app that delivers personalised intermittent fasting plans, meal recipes, and workout routines directly to your phone. You access it through the DoFasting website, Apple App Store, or Google Play, and your cancellation path depends entirely on which platform you used to subscribe.

Many Singapore users sign up expecting transformative results, only to find the meal plans repetitive, the fasting schedule misaligned with their work routines, or the monthly cost unjustifiable after a trial period. The truth is simple: if DoFasting no longer serves your health goals or budget, you have the right to cancel without penalty. At Tocancel, we help you understand that right and act on it with confidence.

How the DoFasting subscription model works

DoFasting operates on automatic renewal. You pay upfront for your chosen billing cycle-whether monthly or annually-and the app charges your payment method again on your renewal date unless you actively cancel beforehand. This is the critical point: deleting the DoFasting app or closing your account does NOT cancel your subscription. Your money will continue to be charged.

The app works through three separate payment channels: the official DoFasting website, Apple's App Store, and Google Play. Each operates independently, which means you must cancel through the exact channel where you made your original purchase. Cancelling on one platform while your subscription runs on another leaves you vulnerable to unwanted charges.

Common reasons singapore users cancel DoFasting

You may decide to cancel if the fasting protocol conflicts with your lifestyle, if the app's features feel limited compared to free alternatives, or if the recurring charge no longer aligns with your budget. Some users discover that intermittent fasting itself is not suitable for their health goals. Others simply find better value elsewhere. Whatever your reason, your right to cancel is absolute-you do not need to justify it to DoFasting or anyone else.

Your consumer rights in singapore

What the consumer protection (Fair trading) act protects you

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when dealing with DoFasting. It guarantees that services supplied to you must be of acceptable quality, fit for their stated purpose, and delivered within a reasonable timeframe. If DoFasting fails on any of these counts, your statutory rights override any no-refund clause in the company's terms and conditions.

This is your legal position: DoFasting cannot contract out of your core protections. If the app does not deliver the personalised meal plans it advertises, or if technical faults prevent you from accessing the service you paid for, you have grounds for a refund even outside the company's stated policy window. The Consumers Association of Singapore (CASE) enforces these rights and can mediate disputes at no cost to you.

Your legal right to cancel exists independently of DoFasting's terms-always keep records of your purchase confirmation, subscription dates, and any communication with their support team.

Distance contracts and your cooling-off period

Under Singapore law, distance contracts-purchases made online or by phone-typically come with a seven-day cooling-off period. This means you can change your mind and request a refund within seven days of purchase, with very few exceptions. Digital services sometimes fall outside this window once you have accessed and used the content, but DoFasting's failure to disclose this limitation upfront may itself breach fair trading standards.

If you discover within seven days that DoFasting misrepresented its features, charged you without clear consent, or failed to deliver what was promised, you can invoke your cooling-off right. Document everything: screenshots of the app's claims, your payment receipt, and the date you first accessed the service. This evidence strengthens your position if you need to escalate a dispute through CASE or pursue a chargeback with your bank.

DoFasting pricing plans for singapore users

Current subscription costs in singapore dollars

Below is the pricing structure for DoFasting subscriptions as they apply to Singapore users. All amounts are in Singapore Dollars (SGD) and renew automatically on your billing date unless you cancel in advance.

Why your chosen platform matters

The platform you use to subscribe directly affects your cancellation process and refund eligibility. If you subscribed through the DoFasting website, you cancel there and request a refund from DoFasting directly. If you used Apple or Google Play, you cancel through their respective app store systems, and their refund policies apply instead of DoFasting's.

This distinction is crucial: Apple and Google both offer more consumer-friendly refund windows than DoFasting itself. You may be entitled to a refund through your app store even if DoFasting's stated policy denies one. Tocancel recommends checking your purchase receipt now to identify exactly where your subscription lives.

How to cancel DoFasting on each platform

Cancel your DoFasting subscription on the website

If you subscribed directly through the DoFasting website (dofasting.com), follow these steps to cancel your account and request a refund.

1. Visit the DoFasting website and log into your account using your email and password.
   • If you have forgotten your login, use the 'Forgot Password' link to reset it.
2. Navigate to your account settings or profile section.
   • Look for a menu item labelled 'Account', 'Settings', 'Billing', or 'Subscription'.
3. Find the 'Subscription' or 'Billing' section and look for a 'Manage Subscription' or 'Cancel Subscription' button.
   • Some accounts may show 'View Subscription' first-click this to access cancellation options.
4. Click 'Cancel Subscription' and follow the on-screen prompts.
   • DoFasting may offer a discount or pause option to keep you subscribed; decline these unless you genuinely want to continue.
5. Confirm the cancellation and save your confirmation email.
   • This email proves you cancelled on a specific date-vital if a future charge appears on your account.
6. Reply to that confirmation email requesting a refund if you cancelled within 14 days of purchase.
   • Reference the Consumer Protection (Fair Trading) Act and cite the specific deficiency if the app failed to deliver what was promised.

Cancel DoFasting through apple app store

If you subscribed on iPhone, iPad, or Mac, your subscription runs through Apple's billing system. Cancel directly in the App Store app on your device.

1. Open the App Store app on your iPhone, iPad, or Mac.
   • Do not open the DoFasting app itself-you must use the App Store.
2. Tap or click your profile picture or account icon in the top right corner.
   • On Mac, this appears in the sidebar.
3. Select 'Account' or 'View My Account'.
   • You may be prompted to authenticate with Face ID, Touch ID, or your Apple ID password.
4. Scroll down to 'Subscriptions' and tap it.
   • If you do not see this option, you may not have any active subscriptions.
5. Find 'DoFasting' in the list and tap it.
   • This shows your current plan, next renewal date, and cancellation options.
6. Tap 'Cancel Subscription' and confirm your choice.
   • Apple immediately stops all future charges but allows you to use the service until your current billing period ends.
7. Screenshots the cancellation confirmation for your records.
   • Apple's system is reliable, but proof protects you if an erroneous charge appears.

Cancel DoFasting through google play

If you subscribed on an Android device, your subscription is managed through Google Play. Cancel directly within the Google Play app.

1. Open the Google Play app on your Android phone or tablet.
   • Tap the profile icon in the top right corner.
2. Select 'Manage your subscriptions'.
   • This opens your active and past subscriptions.
3. Tap 'DoFasting' from the list of your active subscriptions.
   • If you do not see DoFasting listed, it may already be cancelled or your subscription may be linked to a different Google account.
4. Tap 'Cancel subscription' at the bottom of the screen.
   • Google will ask you why you are cancelling-you can skip this or provide feedback if you wish.
5. Confirm that you want to cancel.
   • Your access ends on your next renewal date, and no further charges apply.
6. Take a screenshot of the cancellation confirmation.
   • Google's cancellation is immediate in the system, but a screenshot adds an extra layer of proof.

Refunds and what you can realistically expect

DoFasting's official refund policy versus your rights

DoFasting's terms claim to offer refunds only within 14 days of purchase and only if you have not already received substantial value from the service. However, this policy is not absolute. Your consumer rights in Singapore supersede restrictive refund clauses if DoFasting has breached its obligations to you.

You have grounds for a refund outside the 14-day window if the app failed to deliver its core features, contained misleading claims about meal plan personalisation, or charged you without obtaining explicit, informed consent. If you cancelled immediately after signing up and the app proved unsuitable, document this and escalate through CASE, citing the Consumer Protection (Fair Trading) Act.

How to request a refund if DoFasting declines

If DoFasting refuses your refund request, do not accept that as final. Instead, take these steps to escalate through official channels.

1. Contact DoFasting support directly and request a refund in writing (email, not chat).
   • Cite your cancellation date, the reason you are entitled to a refund, and your reference to the Consumer Protection (Fair Trading) Act.
2. Allow 7-10 business days for a response.
   • If DoFasting ignores you or denies your refund without justification, proceed to step 3.
3. File a complaint with the Consumers Association of Singapore (CASE).
   • Visit case.org.sg, provide your purchase details, cancellation evidence, and correspondence with DoFasting.
   • CASE will mediate the dispute at no cost and can recover money on your behalf if your claim is valid.
4. If CASE mediation fails, request a chargeback from your bank or credit card company.
   • Provide your bank with all evidence: purchase receipt, cancellation confirmation, emails from DoFasting, and CASE complaint documentation.

Common mistakes that delay cancellation and refunds

Many Singapore users accidentally extend their DoFasting subscription or forfeit refunds because they overlook critical details. Below are the most common pitfalls-and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting DoFasting from your phone does absolutely nothing to stop the charges. Your subscription remains active and renews on schedule. Only when you cancel through your account settings or your app store does the subscription actually end. Check your bank or credit card statement now: if you see recurring DoFasting charges after you deleted the app, you fell into this trap. Tocancel strongly recommends cancelling your subscription before uninstalling the app.

Mistake 2: cancelling on the wrong platform

If you subscribed through Google Play but try to cancel through the DoFasting website, nothing happens-your subscription continues through Google Play. The same applies if you subscribed on Apple but attempt to cancel on the website. Your cancellation request reaches the wrong system and gets lost. Double-check your purchase receipt or bank statement to confirm which platform charged you, then cancel through that same platform only.

Mistake 3: not requesting a refund in writing

Chat support or verbal requests to DoFasting leave no trace. If the company denies your refund later, you have no proof you asked for one. Always email DoFasting support with your refund request. Keep the email address on file, record the date you sent it, and save the response. This documentation is essential if you escalate to CASE or your bank.

Mistake 4: ignoring the timing of your renewal date

DoFasting charges you on your renewal date, not the day you cancel. If your renewal is in 3 days and you only just cancelled, you will still be charged for the upcoming cycle. That charge is valid because you were subscribed when the renewal occurred. To avoid an unwanted charge, cancel at least 2-3 days before your renewal date. Check your confirmation email or app store account to see your exact renewal date.

Mistake 5: accepting a "pause" offer instead of cancelling

When you try to cancel, DoFasting often offers to pause your subscription for a month or two, usually at a discount. This is not cancellation-it is postponement. You remain subscribed, and charges resume automatically after the pause ends. If you truly want to cancel, decline all pause and discount offers and confirm the cancellation.

What happens after you cancel DoFasting

Cancelling DoFasting is not the end of the process. You must verify that the cancellation took effect and monitor your account for unwanted charges. Here is what to expect next.

Your access after cancellation

Once you cancel DoFasting, your access to premium features stops on your next renewal date (if you cancelled partway through a cycle) or immediately (if you cancelled on your renewal date or through an app store). You may lose access to personalised meal plans, recipes, and workout tracking, but any data you downloaded or photographed is still yours to keep. Some users take screenshots of meal plans before cancelling, so they have reference material even after their subscription ends.

Monitoring your account for unwanted charges

For the next 30-60 days, check your bank or credit card statement weekly to confirm that no further DoFasting charges appear. If a charge does appear after cancellation, contact your bank immediately and dispute it as an unauthorised transaction. Provide your cancellation confirmation email and explain that you cancelled your subscription before this charge was applied. Your bank can reverse the charge and may even refund you processing fees.

Deleting your DoFasting account completely

Cancelling your subscription and deleting your account are separate actions. Cancellation stops the charges; account deletion removes your personal data from DoFasting's system. If you want to delete your account entirely, log in, find the account settings, and look for a 'Delete Account' or 'Remove Profile' option. You must do this manually-it does not happen automatically after cancellation. Tocancel recommends waiting at least one full billing cycle after cancellation before deleting your account, to ensure no final charge sneaks through.

DoFasting contact details and escalation addresses

Where to reach DoFasting support

DoFasting is operated by Fasting Solutions, UAB, a company registered in Lithuania. Below is the company's registered address and support contact information.

How to file a complaint if DoFasting does not cooperate

If DoFasting ignores your cancellation request or refuses an owed refund, escalate to the Consumers Association of Singapore. CASE will investigate on your behalf and attempt to recover your money at no cost. Provide CASE with all evidence: purchase receipts, cancellation confirmations, emails to DoFasting, and details of any charges after you cancelled. Your complaint is free to file and carries legal weight that puts pressure on DoFasting to respond.

Why you should act now

Every day you delay cancelling DoFasting is another day your money is at risk of being charged for a service you do not want. Automatic renewal subscriptions rely on user inertia; the longer you wait, the more you lose. Your consumer rights are absolute-you do not need permission from DoFasting or anyone else to cancel.

At Tocancel, we have guided thousands of Singapore users through the cancellation process, and we know exactly what works. Whether you subscribe through the website, Apple, or Google Play, the steps are straightforward once you know them. Follow the platform-specific instructions above, keep your cancellation confirmation, and monitor your account for stray charges. If DoFasting pushes back on your refund, escalate to CASE-they enforce your statutory rights and have a strong track record of recovering money for consumers.

The Tocancel mission is simple: help you reclaim control of your subscriptions and your money. Our guides on Tocancel have helped thousands of consumers cancel unwanted services, recover refunds, and understand their rights under Singapore law. You are not alone in this process, and you absolutely have the power to cancel. Take action today by visiting Tocancel to confirm your platform and follow the exact cancellation steps for your situation.